The contact owns a 2019 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 70 MPH, the driver’s side A-pillar trim separated from the vehicle. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact then received a call from the same dealer and was informed that parts were available, and an appointment was scheduled. The contact arrived to the appointment and waited for 2 hours before being notified that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but offered no assistance. The failure mileage was approximately 52,000. VIN tool confirms parts not available.
2019 Ford Explorer body complaints
Page 4 of 6: complaints 71 to 100 of 151, newest first, as owners wrote them.
The contact owns a 2019 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Ford Explorer. The contact received a notification of the federal safety agency Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that upon inspection, he noticed the sealant on both the front driver side and front passenger side A-pillar trims had started to deteriorate. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made not aware of the failure. VIN tool confirms parts not available.
The contact owns a 2019 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
At two different times and locations, the side piece on the front windshield have become disconnected and flown off while traveling down the highway. The recall has been in effect for over a year and still no dealerships around me have the parts to fix the recall.
The contact owns a 2019 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The contact stated while driving on the highway at 70 MPH, the A-pillar trim detached from the vehicle. There were no warning lights illuminated. The vehicle was taken to the dealer to be diagnosed; however, the part to do the recall was unavailable. The manufacturer was not made aware of the issue. The failure mileage was approximately 149,937. VIN tool confirms parts not available.
The contact owns a 2019 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving approximately 70 MPH on two occasions, the driver's side and passenger's side windshield exterior A-Pillar trims separated and flew off the vehicle. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 32,000. VIN tool confirms parts not available.
The contact owns a 2019 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that twice while the vehicle was being washed, water leaked into the cabin through the top front passenger’s side window. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 86,000. VIN tool confirms parts not available.
I hand washed the vehicle on 1/10/2025 and noted no defects. On [XXX] traveling northbound on [XXX] in the vicinity of Ontario, California at approximately [XXX], I heard a "clunk," but did not observe any road hazard. Upon arriving at Ridgecrest, California I discovered that the passenger pillar applique was missing. I reported event to service at Jim Charlon Ford and was informed that currently no fix available. On 1/14/2025, I had Jim Charlon Ford remove the driver side pillar applique remove for purposes safety. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
In October of 2022 a the top part of exterior trim beside my windshield pulled away from the vehicle. I took it to our local auto shop and they cleaned the adhesive off the lower piece of molding and installed a new top molding. I paid $166.15 for this repair. Then in March of 2023 I was driving on the freeway when this same piece of trim suddenly flew off the vehicle just missing the car behind me, I took it to our local auto shop and they replaced the piece at a cost of $344.10. Then in June of 2023 the same piece flew off again while I was driving on the freeway, again just missing the car behind me. This time I paid $374.16 to have the piece replaced again, In February of 2024 I received a Safety Recall Notice from Ford and the federal safety agency saying the there is a defect with my vehicle and the A pillar applique trim clip attachments are not properly engaged due to improper assembly or repair. I took the vehicle to a Ford dealership after receiving this notice and was told there was not yet a remedy and I would be notified when there was one. I have checked the federal safety agency website several times since then since then and it indicated that a remedy should be available by the end of 2024. However, it is now mid-January 2025 and still no remedy and I have paid more than $800 to temporarily repair this issue.
The contact owns a 2019 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the driver's side and passenger's side windshield exterior A-pillar trims were shaking. The vehicle was taken to the dealer, where it was inspected, and the dealer confirmed that the trims needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000. VIN tool confirms parts not available.
The contact owns a 2019 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2019 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the driver’s side of the windshield started to detach. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer where it was diagnosed that the A-pillar trim retention clips failed and needed to be replaced. The vehicle was not repaired. The contact was informed that the remedy was not available for the failure of the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 59,000. VIN tool confirms parts not available.
The contact owns a 2019 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 98,000. VIN tool confirms parts not available.
The contact owns a 2019 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side and passenger's side windshield exterior A-pillar trims had detached and were making an abnormal sound while driving. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 39,000. VIN tool confirms parts not available.
The contact owns a 2019 Ford Explorer. The contact stated while driving approximately 65 MPH, the passenger’s side B-pillar trims blew off the vehicle by the slip stream. The contact stated that the vehicle was taken to a local dealer who replaced the trim. The contact stated that the trim on the driver's side B-pillar was now loosened. The contact called the dealer and was informed that the B-pillar trim was not included in the federal safety agency Campaign Number: 24V031000 (Structure); and would be an out-of-pocket expense for the repair. The contact was concerned that the B-pillar trims should also be recalled due to the failure. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 76,000.
The contact owns a 2019 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the driver side of the windshield started to detach. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer informed the contact that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 60,292. VIN tool confirms parts not available.
The contact owns a 2019 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Ford Explorer. The contact stated while driving 45 MPH, there was a rattling sound coming from the roof of the vehicle. The vehicle was stopped and inspected, and the contact observed the right and left roof rails, had separated in several areas. The vehicle was taken to a dealer where it was determined that the roof rails needed to be secured in place. The vehicle was repaired but the failure reoccurred. The vehicle was then taken to the same dealer where it was determined that the roof rails needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 79,000.
The contact owns a 2019 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that both the driver's side and the passenger's side windshield exterior A-Pillar trims had separated from the vehicle. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 99,000. VIN tool confirms parts not available.
The contact owns a 2019 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver's side windshield trim detached and flew off. In addition, the contact stated that the passenger's side windshield trim had detached and was held in place with tape. The dealer was made aware of the failure; however, the contact was informed that the parts were not yet available. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 89,000. VIN tool confirms parts not available.
The contact owns a 2019 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Ford Explorer. The contact stated while driving at approximately 55 MPH, there was an abnormal sound coming from the roof. The contact stated that it sounded like an object bouncing on the roof of the vehicle. The contact stated that the sound ceased after several minutes. The contact arrived at the destination, checked the roof, and became aware that the passenger’s side roof rail had detached from the vehicle. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The contact researched online and related the failure to the federal safety agency Campaign Number: 21V316000 (Structure); however, the VIN was not included. The manufacturer was informed of the failure. The failure mileage was approximately 54,000.
The contact owns a 2019 Ford Explorer. The contact stated while driving 25 MPH, the exterior A-pillar trim detached from the vehicle. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure; however, was unable to confirm when the part would become available. The failure mileage was 85,000. VIN tool confirms parts not available.
The contact owns a 2019 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that the upper part of the driver's side windshield exterior A-Pillar trim was fractured, causing the trim to detach. An unknown local dealer was notified of the failure. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000. VIN tool confirms parts not available.
The contact owns a 2019 Ford Explorer. The contact stated while the vehicle was at the dealer for a routine oil change, it was discovered that the roof rack was loose and advised the contact to bring the vehicle to the dealer the following day to have it inspected. The vehicle was taken back to the same dealer the following day as instructed and it was advised that the roof rack needed to be replaced. The vehicle was previously serviced under the federal safety agency Campaign Number: 21V316000 (STRUCTURE) however it failed to prevent the risk. The vehicle was not repaired due to it being out of warranty. The manufacturer was notified of the failure. The approximate failure mileage was 32,000.
The contact owns a 2019 Ford Explorer. The contact stated that while driving at 40 MPH, the trim piece detached from the vehicle. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure however was unable to confirm when the part was to become available. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2019 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
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