Problem with instrument panel, instrument display, dashboard. When turning on the vehicle, it does not present any information, black screen with a faint Light on the edge. I turn on, turn off and drive the vehicle and the information does not return. The main screen of the center works normal, the vehicle does everything normal, even heard.
2023 Ford F-150 Lightning Bev: screen or infotainment failure
6 of the 113 complaints about the 2023 Ford F-150 Lightning Bev describe screen or infotainment failure.
- owner complaints
- 6
- of this car's complaints
- 5%
- recalls
- 4
Is there a fix? There are 4 recalls and 31 service bulletins for this area of the car. See below
Screen or infotainment failure by model year
- 20241
- 20236
What owners say
The infotainment/screen freezes every time the vehicle is started. This prevents the backup camera from working. The system reboots continuously for 2-30 minutes. Ford has said a software fix will resolve it in several months.
Main dashboard display stayed off (blank) when car was started, tried several times, it drove ok but had no instrumentation on speed etc. was able to drive home from work for 30 mins. I have seen online a few people have had the same issue.
The backup camera in the F150 Lightning Lariat is displayed on the large infotainment screen when the truck is shifted into Reverse. The software for the infotainment system freezes during the initial boot up approximately 50% of the time the vehicle is started. The backup camera will not function during the 30-90 seconds (estimated) that it takes for the system to un-freeze and reboot. This is a frequent safety concern because this usually occurs when the vehicle is backing out of the driveway or a parking space. Sometimes, the screen freezes while the backup camera view is being displayed. It continues to display an image that is from a number of seconds ago. This happened to me yesterday, which almost led to me backing into another parked vehicle because I thought it was further away. I am particularly concerned about this as a safety issue because I have a friend who backed into and killed his own young child while backing out of his driveway (not in this vehicle or related to this issue). The backup camera provides a much better field of view than you can see in the rearview mirror mirror or out the back window, but you cannot depend on it with the current software glitches that frequently disable it.
The contact owns a 2023 Ford F-150. The contact stated that while driving at an undisclosed speed, the instrument panel and display screen went blank at every one and a half miles. The Parking Brake and Front Camera Malfunction, Clear Screen messages were displayed. The vehicle was taken to the dealer, where it was diagnosed that the instrument panel needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but did not assist. The failure mileage was approximately 1,170.
The Sync 4 main display reboots very often. It has occurred over 30 times in 10k miles. I am considering this a safety issue as it often happens shortly after startup of the vehicle, and prevents the backup cameras from functioning. In fact, it has rebooted the screen while I was reversing probably five times. Ford has had numerous software updates and yet this problem remains endemic across multiple owners that I have spoken to.
Service bulletins that may apply
- Quality improvements include: -Addresses a bug that may
- High voltage battery stop charging condition when using a direct current (DC) fast charger level 3 with...
- Reduced distance to empty (DTE) projection, a high voltage battery pack state of charge (SOC) that drops...
- Certain 2022-2024 Model Year F-150 Lightning BEV Vehicles High Voltage Battery (HVB) Module/Array Replacement
- Some 2022-2023 F-150 Lightning vehicles that require replacement of an HV battery module may require...
- Intermittent inoperative power hood (frunk) during opening and/or closing with a Frunk Fault Service...
- Quality improvements include
- Certain 2023 Model Year F-150 and Bronco Vehicles
Related recalls
Electrical system: propulsion system: traction battery
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2023 F-150 Lightning vehicles. The fasteners that secure the junction box bus bars inside the high-voltage battery pack may not have been tightened securely, which can cause electrical arcing at the busbars.
- Risk
- Electrical arcing increases the risk of a fire. In addition, a loss of drive power may occur, which can increase the risk of a crash.
- Remedy
- Dealers will inspect and repair the busbar fasteners and replace any damaged components as necessary, free of charge. Owner notification letters were mailed on May 21, 2025. Owners may contact Ford Customer Service at 1‑866‑436‑7332. Ford's number for this recall is 24S11. This recall expands previous recall number 24V‑144.
Recall number 25V272000 · Recall details
Electrical system: propulsion system: traction battery
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2022-2024 F-150 Lightning battery electric vehicles. A manufacturing defect in the high voltage battery cells may result in an internal short circuit.
- Risk
- A battery short circuit increases the risk of a fire.
- Remedy
- Owners are advised to only charge their vehicles to a maximum of 80% battery capacity until the repair has been completed. Dealers will inspect and replace the high voltage battery array as necessary, free of charge. Owner notification letters were mailed June 27, 2025. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 25S18.
Recall number 25V131000 · Recall details
Electrical system: propulsion system: traction battery
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2023 F-150 Lightning vehicles. The fasteners that secure the junction box bus bars inside the high-voltage battery pack may not have been tightened securely, which can cause electrical arcing at the busbars.
- Risk
- Electrical arcing increases the risk of a fire. In addition, a loss of drive power may occur, which can increase the risk of a crash.
- Remedy
- Dealers will inspect and repair the busbar fasteners and replace any damaged components as necessary, free of charge. Owner notification letters were mailed on May 31, 2024. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 24S11.
Recall number 24V144000 · Recall details
Electrical system: propulsion system: traction battery
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2023 F-150 Lightning pickup trucks. The high-voltage battery pack may experience an electrical short-circuit when the battery is fully charged or near fully charged.
- Risk
- A battery short-circuit increases the risk of a fire.
- Remedy
- Dealers will replace the high-voltage battery pack, free of charge. Owner notification letters were mailed March 31, 2023. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 23S15.
Recall number 23V168000 · Recall details
Questions about the 2023 Ford F-150 Lightning Bev screen failure
Is screen or infotainment failure a common problem on the 2023 Ford F-150 Lightning Bev?
6 of 113 owner complaints about the 2023 Ford F-150 Lightning Bev (5%) mention screen or infotainment failure. The model year with the most reports is 2023.
Is there a recall or service bulletin for this on the 2023 Ford F-150 Lightning Bev?
There are 4 recalls and 31 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2023 Ford F-150 Lightning Bev
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