My vehicle had its fuel tank straps replaced under a recall. The corrosion from the original straps spread to the fuel tank. Now, the corrosion on the fuel tank has caused the fuel tank to begin leaking under the replaced straps. Perhaps some of the issue is due to the process / procedure used in replacing the original fuel tank straps. Vehicle now has approx 207,000 miles. Fuel leak was noticed while performing other regular maintenance.
2002 Ford F-150 fuel system complaints
Page 2 of 4: complaints 11 to 40 of 86, newest first, as owners wrote them.
Vehicle cab rocker panels rusting off rear window leaking cruise control not working vehicle rusting and been in area with no salt on roads
Tl* the contact owns a 2002 ford f-150. While walking past the vehicle, the contact noticed a strong odor of fuel. The contact discovered that the fuel tank straps were corroded and created a hole in the fuel tank, which caused fuel to leak from the tank. The contact was informed by the dealer that the vehicle was included in the federal safety agency campaign number: 11v385000 (fuel system, gasoline) but the remedy could not be performed at the time due to the corrosion of the fuel tank. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 202,000. The VIN was not available. Updated 05/31/2016
Tl* the contact owns a 2002 ford f-150. While the vehicle was parked, it caught fire. A fire report was not filed. The contact's daughter extinguished the fire. The manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was unknown. Updated 01/27/16*lj
Tl* the contact owns a 2002 ford f-150. The contact stated that there was a fuel odor coming from the fuel tank. The contact noticed a strap hanging under the fuel tank and that fuel leaked onto the driveway. The vehicle was towed to the dealer for diagnostic testing. The technician stated that there was rust and holes underneath the tank that came from corrosion and that the straps on the tank needed to be replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 135,000.
While driving at 15 MPH cylinder #5 spark plug liberated it self from the engine.
There's a recall already for the fuel tank straps in the salt belt states.I live about 20 mile from tenn.im seating at my job and looked out the window and my fuel tank strap broke.the tank was about 2 inch above the road.call ford and they said its not covered.im in the mountains and we use road salt every year.what makes ten any different.this could have been bad it started dragging on the road while I was driving.wher the strap rust.it caused the fuel tank to rust.now the tank is leaking same place the strap rusted.help.
Spark plug blew out of head.
While driving my vehicle under very normal circumstances, traveling approximately 30mph, my truck began to run very rough and there were loud popping noises coming from the top of the passenger side valve cover. It turned out to be a blown-out spark plug and coil pack.
The spark plug blew out of the engine and caused the engine to become damaged.
Tl* the contact owns a 2002 ford f-150. The contact stated that while traveling 15 MPH, the fuel tank support straps failed and the fuel tank became detached from the vehicle. The vehicle was taken to a private mechanic who stated that the straps had failed due to rust. The manufacturer was contacted and informed the contact that the vehicle was not included in the federal safety agency campaign number 11v385000 (fuel system, gasoline). The vehicle was not repaired. The failure mileage was 66,000.
Fuel tank straps rusted thru the gas tank, ford replaced the straps, but would not cover the gas tank. The frame, rocker panels, cab & bed are rusted thru, will not pass inspection again.
The rear portion of the frame is rotten to the point that the let springs hangers are ready to break off the frame and the spare tire holder is also ready to fall off. I just replaced the rear spring shackles due to the were also rotten and broke. The gas tank straps were also a problem due to rust but ford though enough of the problem there was a recall on that, toyota had a problem with rusted frames and did a massive recall on that issue. Why hasn't ford done the same thing? The frame should be the last thing one needs to worry about with any vehicle. The truck currently has 146000 miles and now we need to figure out what the next move will be with this vehicle. Repair it, junk it or trade it ?????
The vehicle was traveling at highway speeds when the gas tank fell out. The tank straps had rusted through dropping the tank. The tank cut open from skidding on an interstate expressway releasing 23 gallons of fuel. Ford dealership inspected and said the straps are under recall and will replace, but will not replace the tank. The tank is only damaged due to faulty straps which ford has identified as problematic. The faulty straps by ford have resulted in a large financial loss due to tow, cleanup, gas loss, time.... And ford estimates $800 for a new gas tank. This is a severe hazard and thankful nobody was injured. I believe the next person may not be so fortunate.
Tl* the contact owns a 2003 ford f150. The contact stated that there was an overpowering odor of gasoline fuel inside the vehicle. The contact took the vehicle to the dealer for inspection and was advised that the fuel tank needed to be replaced. The vehicle was repaired. The manufacturer was notified and stated that the vehicle was not included in any recall campaigns. The failure mileage was 150,000.
Tl* the contact owns a 2002 ford f-150. The contact stated that after receiving a recall repair under the federal safety agency campaign id number: 11v385000 (fuel system, gasoline:storage:tank assembly:mounting) his gas tank is leaking. The vehicle was taken to the dealer who took pictures to be sent to the manufacturer. The dealer called the contact and informed him the repairs would not be done. The vehicle has not been repaired. The failure and the current mileage was 107,000.
Tl* the contact owns a 2002 ford f-150. The contact was driving 35 MPH when the fuel tank detached from the vehicle. The vehicle was taken to the dealer where the dealer confirmed the failure. The manufacturer was contacted but the vehicle was not repaired. The failure and current mileages were 202,000. Updated 05/02/12*bf the consumer stated the gas tank detached from the vehicle due to the straps securing the tank to the body broke due to rust. When the gas tank detached, it fell on top of the vehicle's skid plate which saved it from hitting the ground. The vehicle was taken to the dealer, where they replaced the straps. However, they did not remove and inspect the tank. They removed the skid plate while holding the tank in place and then replaced the straps. The repair was completed. However, when the consumer put the fuel in the vehicle, fuel started leaking immediately. The consumer was informed by ford, the recall did not cover holes in tanks caused by defective straps unless the tank fell completely out of the truck and hit the ground. The consumer replaced the gas tank at his expense. Updated 05/30/12
Tl* the contact owns a 2002 ford f150. The contact was driving 35 MPH when the ignition caught on fire and melted the area where the ignition key was located. The contact merged onto the shoulder as the fire independently diminished. The contact received burns to the fingers. He then attempted to reinsert the key into the ignition however, to no avail. The vehicle was pushed to the contact's residence and later towed to the dealer. The dealer informed the contact that the ignition would need replacing. The contact also received notification of the federal safety agency campaign id number: 11v385000 (fuel system, gasoline: storage: tank assembly: mounting) for corrosion of one or both of the fuel straps. The contact stated that the dealer would not repair the vehicle under the recall but was not advised as to why. The manufacturer was notified who offered no assistance and could not provide a reason why the dealer would not repair the vehicle under the recall. The vehicle was not repaired.the failure mileage was 101,000.
Tl* the contact owns a 2002 ford f-150. The contact received notification of the federal safety agency campaign id number: 11v385000 (fuel system, gasoline:storage:tank assembly:mounting). The contact stated that the fuel tank straps were to be replaced under the recall but the fuel tank straps were also rusted. As a result, the fuel tank exhibited a hole, which caused a fuel leak. The manufacturer was contacted and advised that only the fuel tank straps could be repaired under the recall, not the actual fuel tank. The manufacturer provided no assistance. The fuel tank was replaced. The failure mileage was 107,150 and the current mileage is 110,000. Updated 02/14/12*lj updated 02/29/12
Tl* the contact owns a 2002 ford f-150. The contact stated that the vehicle was repaired under the recall associated with the federal safety agency campaign id number 11v385000 (fuel system, gasoline: storage: tank assembly: mounting) on november 23, 2011. The fuel tank had been leaking fuel ever since the repair. The contact stated that the leak was caused by the straps being taken off and replaced. The contact felt that the manufacturer should be obligated to repair the fuel take in addition to repairing the fuel tank straps. The failure mileage and current mileages were 130,556.
Driving with two kids in truck hear bumping sound pull over strap broken and gas coming out of tank get home call seabreeze ford hes aware of problem get it their said gas tank strap rusted to the fuel tank so when strap broke it ripped a hole in fuel tank he also said could not have done a replacement on strap because it already bonded to tank rusted together ford will only pay for straps at this time service man even the said faulty straps breaking ripped the hole in the tank lucky no fire how can they not accept a caused b bad straps caused ripped hole in gas tank.
Again here is VIN # as appear on title will not let me enter in box at top of form why why why VIN 1 [xxx]. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
2002 ford f-150. Consumer writes in regards to recall and repairs *tgw the consumer stated he made an appointment as suggested by the recall letter two weeks ago and as of october 7, 2011 the dealer informed him the parts were still not available. The consumer also stated the instrument cluster did not work, which made it difficult to see the mileage on the vehicle. The consumer was informed the only way to fix the problem was to replace the entire module as the dash must be taken apart. *jb the consumer stated he took the vehicle to the dealer after waiting several months for the parts and was informed they could not replace the gas tank, because it was leaking and it was not covered under the recall. The leak was due to the faulty straps where the metal was rubbing on metal. Updated 12/20/11
I received a recall on my ford f-150 pickup, replace fuel tank straps. I called and made a appointment. When I got to the dealership, they took my truck to the service department. They informed me , they didn't have the parts to repair it. It was unsafe to drive, but wanted me to sign a waver, which would hold me accountable, if the straps broke , and caused an accident.they wanted me to drive the truck home!! I had to leave the truck at the dealership. I wasn't going to drive a dangerous truck home? This is friday, they won't have the parts until tuesday to fix it. What a pain!!! They wouldn't even give me a rental to drive, they had to drive me home!!
Tl* the contact owns a 2002 ford f150. The contact stated the fuel straps bore a hole in the fuel tank and caused the fuel to leak. The vehicle was taken to the dealer who stated that they would repair the straps under the federal safety agency campaign id number: 11v385000 (fuel system, gasoline: storage: tank assembly: mounting) but they would not repair the hole that the strap caused in the fuel tank. The manufacturer was notified of the failure but advised that they would only repair the straps under the recall. They offered no further assistance. The failure mileage was 33,278.
Tl* the contact owns a 2002 ford f-150 xlt. The contact stated that the natural fuel tank was leaking. The vehicle was inspected by the dealer who advised the contact that the natural compressed tank o-ring was fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and the contact was awaiting a response. The failure mileage was approximately 86,000.
Tl* the contact owns a 2002 ford f-150. The contact stated that she noticed that fuel was leaking from the fuel tank after receiving the recall notice associated with the federal safety agency campaign id number 11v385000 (component: fuel system, gasoline:storage:tank assembly:mounting). The manufacturer and dealer were made aware of the failure, but refused to repair the fuel tank because the recall was only addressing failures associated with the fuel tank straps. The vehicle was not repaired. The failure and current mileages were 90,000. The VIN was unavailable. Updated 10/27/11*bf updated 3/30/12
Tl* the contact owns a 2002 ford f-150. The contact stated that the vehicle was repaired under the recall associated with the federal safety agency campaign id number 11v385000 (fuel system, gasoline:storage:tank assembly:mounting). The contact also stated that he fuel tank was leaking as a result of the corroded straps, but the dealer would not replace the fuel tank because it was not part of the recall. The vehicle was then taken to an independent mechanic and the fuel tank was replaced. The manufacturer was not made aware of the failure. The failure mileage was 130,000.
Tl* the contact owns a 2002 ford f-150 super cab. The contact stated that while the vehicle was parked, the smell of fuel emitted from the fuel tank. The contact then discovered there was fuel leaking from the fuel tank. The vehicle was not taken to the dealer for repairs or diagnosis. The manufacturer was contacted made aware of the failure and advised the contact that the vehicle was previously repaired under the federal safety agency campaign id number: 11v385000 (fuel system, gasoline:storage:tank assembly:mounting) but the repair did not include the fuel tank only the straps that held the tank in place. The failure mileage was 144,000 and the current mileage was 145,000. Updated 10/18/11*lj the consumer took the vehicle to the dealer, where they placed temporary straps on the vehicle until the permanent straps became available. The gas tank straps corroded and weakened to the point where fuel was leaking. The consumer was informed the gas tank was not covered in the recall, because it did not fall to the ground. The consumer stated that since the gas tank and strap were made from different material, and the salt created a chemical reaction and destroyed the strap and the tank, the tank should be included in the recall. Updated 02/10/12
Straps broke on gas tank while driving causing it to falloff an break.
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