2022 Ford F-250 SD visibility complaints

Filed May 16, 2022 · Visibility · TX

Windshield Wipers do not activate when turned on. Rain sensing option is turned off. This is my only vehicle to get to work besides my wife's car, but she needs hers to get to work as she is in the medical field. There wasn't any warning, I was driving west into the sun when I tried to clean my windshield by activating the windshield wiper spray and the wipers never came on. I had to stick my head out the driver side window to see, as my view was completely blocked by the wiper fluid and by the sun. This occurred on May 5,2022 at about 7:30PM. I checked the wipers once when I picked up the vehicle and they did work, but on May 5, 2022 is when I discovered they didn't. Gene Messer Ford in Amarillo Texas has inspected the vehicle and determined the windshield wiper motor is faulty and needs replaced. I was informed the wiper motor on my F250 is not under the wiper recall that was just issued, but the repair will be covered under warranty if the part was available. Part # HC3Z17508A, is backordered with no estimated availability. After Gene Messer Ford made the diagnosis, I had to drive my vehicle in rain without operational wipers 3 or 4 days later. I used Rain X on my windshield to help with visibility. I ordered the F250 from Oxmoor Ford in Louisville Kentucky on November 15, 2021 and it was shipped to Gene Messer Ford in Amarillo. The F250 was built on March 28, 2022 and arrived to Gene Messer on 4/22/2022. I picked the vehicle up on 4/26/2022. On May 16, 2022 I emailed[XXX] [XXX] in Oxmoor Ford to inform him of the situation. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).