Ford F-250 SD screen failure problems

Filed Sep 10, 2026 · Electrical · ME

My 2016 Ford F250 was flagged under safety recall notice 25S89, the federal safety agency recall 25V572 for the issue of where the backup camera could display a blank/distorted image, or message that the rear view camera is unavailable. The camera on my F250 has not completely failed, but has exhibited the known issues mentioned in the recall intermittently. I received the recall notice from Ford and brought my F250 to Wiscasset Ford for a scheduled appointment on 5/9/2026 to address. Wiscasset Ford did not repair my camera or replace any parts based on what they claimed was "a lack of recall codes were present". The dealership afterward must have entered in the database that they have addressed the recall as my VIN now shows no open recalls on it, despite the fact they didn't replace/repair anything. I received a letter from Ford referring to "Customer Satisfaction Program 25N15" stating not to return to the dealer for this repair "UNLESS" if the rear view camera displays a blank or distorted image. On 8/10/2026, my truck exhibited the distorted image/"camera not available" message again on an occasion in reverse. I took photos/video as proof. I once again made an appointment for 9/10/2026 at 8:15AM to address the issue. Upon arrival and explaining the reason for my service appt. to the advisor, I was asked if I was willing to pay for the diagnostic to be done on my F250. I stated no as my issue was based on a known recall and I showed my photos/video of the failure as proof. The advisor excused himself to speak with the shop foreman. Returned saying they'd look at my truck "as a good faith issue", (generous of them...) but they'd have to repeat the "test for codes" process and if the codes were still not there, there was nothing they could do, despite my evidence my truck having the symptoms relative to the recall. Plus I'd have to leave my truck with them all day, despite having an appt. Took 1 hour to test on 5/9. Left as I felt they do not take this safety concern seriously.

Filed Aug 1, 2026 · GA

The backup camera failed. Vehicle had a 1 year customer satisfaction program and Ford would not repair this because it failed outside the 1 year window. Now, they came out with a 15 year one time fix, but Ford does not have a remedy. This is a safety issue and should be a recall (just like it is on our 2 Ford Mavericks)! The camera was also hanging up and not allowing the sync system to shut off which was consistently draining our battery. Had our sync system updated at local mechanics shop and camera/sync started working again for a couple of weeks and its back to blue or black screen saying “camera unavailable contact dealership.” My dealership said no remedy available until Feb 2027. The vehicle also states “check your surroundings” but you can’t because it doesn’t work. This at a minimum should be a recall as it is a safety issue and it is on other Ford vehicles.

Filed Apr 8, 2026 · Driver assistance · CA

Back up camera will show a black screen about 1-2 times a month. Have to turn the truck off and restart to get the camera to work again

Filed Jan 8, 2026 · OK

Backup camera distorted, wavy lines, and sometimes blank screen. I have seen other trucks of same year and model that have recalls and dont understand why mine don't. It happens all the time.

Filed Dec 23, 2025 · Driver assistance · 150,000 miles · PA

The contact owns a 2015 Ford F-250. The contact stated that the vehicle was repaired under the federal safety agency Campaign Number: 25V270000 (Back Over Prevention); however, the failure occurred. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse. The message "Rearview Camera not Available" was displayed. The contact stated that the failure obstructed the road's visibility, which prevented the driver from safely operating the vehicle. The vehicle was taken to the dealer, and the contact was informed that a diagnostic test was needed to determine the cause of the failure. The vehicle was not diagnosed or repaired due to the cost. The manufacturer was not notified of the failure. The failure mileage was approximately 150,000.

Filed Nov 25, 2025 · Electrical, Visibility · NY

Rear camera displays a black distorted image for roughly 5 seconds, then a completely black screen meanwhile instructing to contact dealer. Dealer says that even though Ford announced a 15 year extended warranty, it is not attached to any VINs. Therefore they will not honor their statement from the Chief Operating Officer on October 22, 2025 on the Ford website. Dealer at Metro Ford advised me there was no way possible to escalate case, or send an email for guidance on the issue. Refused.

Filed Oct 25, 2025 · Driver assistance, Electrical · GA

The rear view camera is not working when placing the vehicle in reverse. The dash screen is blank even though it changes to appropriate display mode. The area where camera image is supposed to be to display is blank.

Filed Oct 20, 2025 · Driver assistance · 56,000 miles · VA

The contact owns a 2019 Ford F-250 SD. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. No warning lights were illuminated. Most recently, the contact stated that the rearview camera displayed a black screen. No warning lights were illuminated. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired because the VIN was not under recall. The vehicle was not repaired; however, the contact purchased an aftermarket part, and the rearview camera was repaired, but not the camera assist feature. The manufacturer was not notified of the failure. The failure mileage was 56,000.

Filed Sep 23, 2025 · Electrical · TX

Sync Infotainment system freezes and has the same symptoms as listed in the recall that was issued in May of 2025. The screen will occasionally freeze when powering up or even driving, resulting in loss of use of navigation. Infotainment screen will also occasionally freeze when in reverse not showing accurate information from the back up camera.

Filed Aug 12, 2025 · Driver assistance · MI

The contact owns a 2015 Ford F-250. The contact received notification of the federal safety agency Campaign Number: 25V270000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The rearview camera displayed a black screen while the vehicle was in reverse(R). The failure prevented the contact from safely operating the vehicle. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.