I took my truck in for a nonrelated repair. When I was there I was informed that there was a safety recall on tailgate opening. I never had a problem with it opening but since it was already at the dealership for other repairs, I okayed the recall repair on the tailgate opening on its on. Now since I have had the repair done on my truck the tailgate opens on its own now. I have taken it back several times for the problem. But I have been told that if they can't verify the problem they can't fix it. But I can't make it do it on command. It does it on its own once every 7 to 14 days. Can I get help on getting this problem repaired? Most of the time when this happens I get into my truck, start it and go to back up. I get warning tone and notice that the tailgate is down. I'm worried that I could be pulling a trailer when this happens and it damages my tailgate and trailer.
2017 Ford F-350 SD locks complaints
Page 2 of 2: complaints 11 to 16 of 16, newest first, as owners wrote them.
Tailgate opens on its own unexpectedly. It seems like it happens when putting it in gear. Never had it happen at much speed. It happens at least once every week or two. Seems to happen a lot while backing up. It also happens just sitting there. Have it happen with key fob just sitting in the console and nobody touching it.
Tl* the contact owns a 2017 ford f-350. While driving 25 MPH, the tailgate unlatched independently. The contact noticed the failure while looking at the backup camera. There were no warning indicators illuminated. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not notified of the failure. The failure mileage was 15,900. *bf
Tl* the contact owns a 2017 ford f-350. The contact stated that the tailgate unlatched independently while the vehicle was being driven. The failure was experienced several times. On one occasion, while hauling a trailer, the tailgate unlatched and damaged the trailer and destroyed the reverse camera that was housed in the tailgate door. The vehicle was taken to an unknown dealer who stated that the vehicle needed to be taken to a body shop to repair the tailgate before an inspection could be performed. The tailgate was not repaired. The manufacturer was not contacted. The failure mileage was 39,000.
Tl* the contact owns a 2017 ford f-350. While driving 65 MPH, the electric tailgate slowly opened on its own without warning. As a result, objects in the cargo bed spilled onto the highway. The same failure occurred multiple times. The vehicle was taken to ken garff american fork ford (597 e 1000 s, american fork, utah 84003) several times and they replaced the wire harness and the latches. The vehicle was currently at the dealer. The manufacturer was made aware of the failure and provided a case number. The vehicle was not diagnosed or repaired. The approximate failure mileage was 5,000.
Tl* the contact owns a 2017 ford f-350. While driving 45 MPH, the tailgate inadvertently opened and damaged the tail lights. The contact called the dealer (pure country ford, 333 c w stevens boulevard, grayson, ky 41143, (606) 474-5414), but the vehicle was not taken in for diagnostic testing or repairs. The manufacturer was not contacted. The failure mileage was 27,000. *tt
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