Tl* the contact owns a 2011 ford f-350. After refueling the vehicle and driving approximately 60 MPH while hauling a fifth wheel trailer, the vehicle lost power, steering and braking power. The vehicle was taken to the dealer where it was diagnosed that water entered the diesel fuel system and further diagnostic testing was required to determine what parts needed to be replaced. The contact stated that the water intrusion warning indicator failed to illuminate to indicate the failure, the water separator system failed, and the diesel fuel filter failed to keep any contaminants out of the system. The dealer did not address the fact that the components failed. The manufacturer was notified the failures. The insurance company was also going to investigate the fuel station the contact re-fueled from and the internal failure to the diesel fuel system. The contact was waiting to determine the remedy to repair the vehicle. The VIN and failure mileage were not available. Updated 1/15/16 *cn updated 4/24/18*jb VIN and failure mileage available updated 5/17/18
2011 Ford F-350 fuel system complaints
Page 2 of 2: complaints 11 to 20 of 20, newest first, as owners wrote them.
While traveling north bound on the maine turnpike at mm 34 I experienced a loss of power. I was in the left lane with heavy traffic. I made my way safely to the right hand breakdown lane. I noticed white smoke coming from under the hood. I heard a popping sound. After I stopped, the engine was still running, but smoke was coming from under the hood and starting to enter the cab on the right side. I shut the engine off and but on my emergency flashers. Traffic was very heavy. I exited the cab and looked under the hood. There was no fire, but I could smell diesel fuel. The truck has the 6.7 liter ford diesel. I noticed fuel leaking onto the frame on the right side behind the front tire. I called ford roadside assistance and was towed to the ford dealer in portsmouth, nh where I bought the truck. When I got home I did some research online and found out the hold down clamp for the fuel injectors had been replaced by a new part number. These crack and can allow the injector to blow out of the cylinder head. They spray fuel in the engine compartment after exiting the head. Ford has issued a tsb 12-3-4 on the matter. Others have experienced this problem. Why has this not been recalled is beyond me.I was surprised I did not have a fire! Ford will only replace the affected part, not all 8. I have opened a case with ford to have all 8 replaced. At this point in time the part is back ordered. The dealer did locate 1 and will be installing it tomorrow. I assume this is a redesigned part.
I noticed that my truck would shift hard when I started it in the morning at around 24000 miles. Took the truck to ford under warranty and they told me that they could not do anything that it was the new six speed. Now I have been smelling fuel so I took it to ford and they told me that it was more than likely a varmint chewed the line and that I was over months on my 2011 model truck but not miles, could not help me even though it is a fire hazard. I decided to see what I could find and found that it was leaking around the fuel sending unit from a possible fuel line seal, still have not fixed because you have to buy all new lines and replace at a large cost. Told ford thinking I would receive some help since it is less than 36000 miles and their mechanic said that is the shift problem in the morning which was under warranty when reported and still got shot down. My baby to fix at my cost. I have owned nothing but fords my entire life and now considering gmc.
Tl* the contact owns a 2011 ford f-350. While driving approximately 30 MPH, the engine stalled without warning . The contact was unable to start the vehicle after several attempts. The vehicle was towed to the dealer and they stated that the fuel temperature sensor needed to be replaced. The vehicle was not repaired and the manufacturer was notified. The approximate failure mileage was 88,000.
Stopped at bp gas station in pocahantas, il for diesel. Pump handle and button were green. Apparently was 85 octane gasoline. Drove approximately 7 miles east on I-70 when unleaded fuel hit the fuel injectors and lost power while hauling a 3,300 lb camper and 21' fiberglass boat with tandem axle while in the #2 (high-speed) lane attempting to pass a slower vehicle at approximately 70 MPH. Lost all power, check engine light came on and signaled immediately for right turn, and pulled to the side of the highway. Called three ford dealerships in the local area and two said they couldn't even look at it for a week. Paid additional towing to have it towed to schmidt ford, salem, il and it sat until monday before I was called and told it would cost me $8,500 estimate to replace the entire fuel system (injectors, fuel rails, high and low pressure pump, tank, and fuel filter). Service rep told me if I didn't do the repairs they would have to notify ford of the warranty violation against ford's job-aid for this continued problem. I researched the issue on multiple forums and discovered there is a de-lamination issue occurring with the fuel tanks that is causing high pressure pump failures. Since I didn't drive it for a prolonged period I instructed the service tech to drain the entire system including the return line, to which they told me that would require dropping the tank, and I told them to drop the tank, empty it of all contents, inspect for delamination, change the fuel filter, and put fresh diesel fuel into it and run it and call me back. They did not call me back and when I called 5 minutes before close of business on tuesday they said it's fixed and running fine. I had to ask how much the bill was and was told it was $640 (approx). Returned to the dealership on thursday (10 july 14) and picked up the vehicle, paid the bill and returned home (896 miles).
This diesel truck was being driven at 20 MPH when without any warning, the engine shut off resulting in loss of all power steering and brakes. Would not restart. Towed to dealer service. Dealer diagnosed lack of fuel pressure and they observed metal shavings in the lower filter indicating the hpfp was disintegrating. Dealer submitted pictures of the flow control valve to ford warranty prior approval per service manual directions. Dealer observation was that they observed no significant water or debris contamination in the fuel filter. Prior approval response was that the pictures submitted were representative of fuel contamination and denied the warranty coverage for the repair. No water in fuel indication was ever seen by owner. Filters maintained per maintenance schedule. Bill for repair is estimated at approx $11,000. Two weeks prior, this vehicle was towing a 14k lb 5th wheel down the santiam pass in oregon. Steep inclines, sharp drop offs, and snow on the road. A sudden loss of power without warning would very likely have resulted in loss of control of the vehicle, severe bodily injury, or death. It appears the bosch cp4 fuel pump was not designed to operate with the 560 scar fuel lubricity of us fuels and that ford is blaming pump failures on water contamination by observation of a corrosion appearance on another component. Warranty coverage was denied without any observation of the fuel pump itself. Note that no indication that anything was wrong with the truck was observed prior to the failure. The truck is equipped with a factory 5th wheel hitch and is intended to haul up to 21.5k lb trailers. Sudden loss of power steering and brakes without warning under this intended use is extremely dangerous.
The engine light came on today in my 2011 f350 diesel . Dealer says def pump error code. Dealer says no pumps available until 03/15/2014. I think ford should issue a service bulletin. Dealer says no warranty. Dealer states truck will shut down at any time. This should become a recall issue with the federal safety agency. Owners of these trucks tow trailers frequently with lengths in excess of 36'. Having a tow vehicle shut down in traffic at highway speeds is eminently dangerous and will cause fatalities refer to the federal safety agency campaign number: 13v535000 on similar vehicles.
The 2011 ford f350 super duty (gas, not diesel) has an issue that occurs during fueling. The venting that occurs during fueling that allows fuel to flow freely into the fuel tank is not adequate. With the 2011 f350, the fuel builds in the pipe leading from the fuel nozzle port to the tank and then causes the fuel nozzel to shut off prematurely. Additionally, there is often an excessive amount of fuel that is sprayed out of the fuel nozzle port.
According to ford the truck's fuel pump went out. They said it was back ordered. 1100 trucks affected. I don't believe ford is supplying the whole story on the issue and their is a lot more to it. Ford is hiding something and you should look into it. I fortunately was in a safe place when the pump went out but others may not be.
Tl* the contact owns a 2011 ford f-350. The contact stated that the vehicle was parked when he noticed that the fuel tank was leaking. The vehicle was towed to an authorized dealer, where the contact was informed that an object from the road pierced the lower fuel pump cover. The vehicle was repaired. The contact expressed concerns over the fuel pump being positioned out in the open. The manufacturer was made aware of the failure, but offered no assistance. The failure mileage was 17,500. Updated 11/18/11*lj the dealer informed the consumer the damage to the lower fuel pump cover was caused by something flying off the road and hitting it. The cover was damaged on the driver's side, so fuel was leaking all over the frame and running boards. Updated 02/27/12
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