Passenger got out when parked, closed door, door did not latch. Door finally latched after multiple attempts. Later tried to investigate problem, looks like cheap plastic door latch has failed. Again got door to latch after multiple attempts. Service appointment made, door will be tied shut enroute. Many complaints, some while vehicle was moving, no manufacturer action. Thanks ford, does someone have to die before you recall this? A child maybe?
2013 Ford Fiesta body complaints
Page 4 of 4: complaints 71 to 78 of 78, newest first, as owners wrote them.
The rear passenger door failed to close due to the cheap plastic door latch malfunctioning. I got it fixed the next day. Literally two days later, the front passenger door latch broke and failed after my friend had entered the vehicle. We did not realize the door latch failed until after I began driving. The first corner I took, the door flew open and he was nearly ejected from the vehicle! Had it not been for his seat belt holding him in the car, he would have been seriously injured. Not only is this a serious safety issue, but I was unable to close my door or lock the vehicle in anyway way as a result - leaving my car completely vulnerable and unsecured until I was able to drive it to the dealership (with someone holding the door closed the whole way there) and get it fixed... Again!
After driving three miles from home early in the morning, I opened my drivers door and closed to leave, but the door wouldn't close. It bounced open. The latch would not work. I took it to the dealer, they said they'd never seen that before. The latch needed to be replaced. After three days they got the part and fixed it. I picked it up on a saturday and the next morning the two rear doors broke. Both did the same thing. I took back to the dealer, who said again that he'd never seen anything like it. He told me that he'd have to find out how long it would be to get the parts. This is obviously an issue. The dealer said the parts were on back order from ford and that it wouldn't be in until the end of august. I asked to have the final front passenger side door replaced as well and he said they couldn't do it unless ford recalled the parts or it was broken. I explained that this was a huge safety issue and that there was obviously something wrong. I also called ford, and spoke to their customer service. A manager there said they couldn't have the dealer replace the last door unless it breaks. I guess I should hope that I'm not driving when it does. This needs to be recalled. I have seen a lot of other complaints for the same issue.
For the second time in three weeks two door latches have failed on my car. Both times it happened while driving down the road and when I made a turn one of the doors came flying open. First incident occured on june 22nd 2014 and the second incident on july 10th 2014. This caused a serious safety concern if someone was not buckled in and could fall out of the car. I had to use a cargo starp to keep the door shut both times while taking it to the dealership for repair. The door latch modules on these fords are a cheap plastic and become broken very easily with normal use.
The passenger rear door was opened using the outside door handle. After trying to close the door, it would not close and kept bouncing open. After inspecting the latch, it was found out that it was not in the closed or latched position. The "plastic" latch was in the open position and when it was placed into the closed or latched position, it would not latch and just pop open. If this "plastic" latch would have broken while the car was moving one of my children could have fallen out of the moving vehicle. A "plastic" door latch on a "metal" catch is a safety violation. Plastic striking metal every time the door is open and closed is not very smart because the plastic will always break, as it has in my vehicle.
Closed door and door bounced back. Locking mechanism has broken twice on two different occasions.
Bought vehicle new in jan 2013. Was quiet at the time. Has become louder and sounds like something rubbing when turning and sometimes while driving. Car is hesitating and stuttering terrible. Have almost been hit making turns when it begins to hesitate and then speeds up. Dealership told me there is a leak and I need new clutch. They won't have parts for 30 days though. Are they going to pay if I get in accident?
Tl* the contact owns a 2013 ford fiesta. The contact stated that the trunk failed to open when accessed with the control mechanism unless all four automatic doors were activated previously. The dealer informed the contact that the vehicle operated as designed. The manufacturer was notified of the problem. The approximate failure mileage was 16.
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