2011 Ford Flex: steering wheel locks up

Filed May 8, 2025 · Steering · WV

Electric Power Steering lights up and steering wheel locks up, can hardly make it move at it. We turn the car off and turn it back on. Sometimes the power steering returns, sometimes it doesn't and we can't drive the car. We called the dealer after this happened and they said it was an ECOBOOST Flex and wasn't included in the Safety Recall 15S18 the federal safety agency (.gov) Jul 1, 2015 — If any "loss of steering assist" DTCs are present, replace the power steering gear assembly. It seems that this is the exact problem as noted in the recall but Ford dealership will not fix it for free. Ford gave me a PDF that explains they are not responsible for this safety issue and cannot provide free repairs because my car is OVER 150,000 miles. My car now has 200,000 miles and I have had the car serviced at this same dealer for oil changes/tire rotation and they never told me about this recall. The purpose of this repair is to update the PSCM to prevent loss of steering assist while driving due to a motor position sensor fault or replace the steering gear if the PSCM has certain Diagnostic Trouble Codes (DTCs).Jul 1, 2015

Filed Aug 7, 2023 · Engine, Steering · 176,000 miles · FL

The contact's grandmother owns a 2011 Ford Flex. The contact stated that while driving at approximately 45 MPH, the steering wheel seized. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who replaced the rack and pinion, and power steering pump. The vehicle was repaired, but the failure recurred. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 176,000.

Filed Aug 26, 2022 · Steering · 151,000 miles · NJ

The contact owns a 2011 Ford Flex. The contact stated while her husband was driving at an undisclosed speed and making a turn, the steering wheel seized. The contact stated no warning light was illuminated. The driver shifted to park(P), turned off, and restarted the vehicle to reset the steering wheel. The contact was able to continue to drive to his destination. The contact stated that her husband had experienced the failure several times on different occasions. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed nor repaired. Upon investigation, the contact associated the failure with the federal safety agency Campaign Number: 15V340000 (Steering) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 151,000.

Filed Aug 3, 2022 · Steering · 139,037 miles · MD

The contact owns a 2011 Ford Flex. The contact stated that while driving approximately 50 MPH, the service power steering assist warning light illuminated and the steering seized. The contact used excessive force to steer the vehicle. The contact took the vehicle to the dealer who stated that the failure was related to the federal safety agency Campaign Number: 15V340000 (Steering) however, the VIN was not included. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 139,037.

Filed Jul 19, 2018 · Steering · 120,000 miles · OH

Tl* the contact owns a 2011 ford flex. While driving at low speeds, the steering wheel seized without warning. The contact had to use extra effort to turn the steering wheel. The vehicle was taken to krieger ford, inc. (1800 morse rd, columbus, oh 43229, (614) 888-3320) where it was determined that the VIN was not included in the federal safety agency campaign number: 15v340000 (steering). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 120,000.

Filed Mar 7, 2018 · Steering · 103,125 miles · CA

Tl* the contact owns a 2011 ford flex. While driving at an unknown speed, the steering wheel seized and the check power steering indicator illuminated. The vehicle was previously repaired per the federal safety agency campaign number: 15v340000 (steering), but the failure recurred numerous times after the recall remedy. The vehicle was taken to santa margarita ford (30031 santa margarita pkwy, rancho santa margarita, ca). The dealer stated that the part was out of warranty. The vehicle was not repaired. The manufacturer was contacted and case number: 13791060 was provided. The failure mileage was 103,125.

Filed Jun 19, 2017 · Steering · CA

Tl* the contact owns a 2011 ford flex. The contact stated that there was an eps failure. The steering wheel seized after starting the vehicle and it was extremely difficult to steer each time the failure occurred. The manufacturer indicated that the vehicle was not included in any manufacturer recalls to provide a solution for the eps failure. The dealer (citrus motors ford, 1375 s woodruff way, ontario, ca 91761, (855) 902-9523) indicated that it may take up to three days to diagnose the failure and that further testing may be required. The failure mileage was not available.