The Electric Power Assisted Steering (EPAS) system failed completely and permanently while driving. This is the exact hardware defect described in Ford Safety Recall 15S18 (the federal safety agency Campaign 15V340000), specifically relating to the internal Motor Position Sensor inside the steering gear assembly. The vehicle and the faulty component are fully available for inspection upon request in Sweden. The power steering assist failed suddenly and without warning while the vehicle was in motion. This caused an immediate, massive increase in steering effort, making the vehicle extremely heavy and difficult to control. A sudden loss of steering assist at driving speeds poses a catastrophic risk of a crash, potentially causing severe injury or death to myself, my family, and other road users. We were very close to crash in to a couple of parked cars. The permanent failure is active and consistently reproducible every time the vehicle is started. However, local authorized Ford dealers in Sweden (such as Hedin Automotive) refuse to officially scan, log, or confirm the repair under the recall protocol solely because the vehicle is a North American import, while Ford US refuses to authorize them to do so. The vehicle is currently grounded and unsafe to drive to a facility. Furthermore, the manufacturer (Ford) has actively avoided inspecting or handling the vehicle due to geographic boundaries, ignoring formal executive escalations regarding this safety defect. The failure happened instantly while driving, at which point the instrument cluster immediately displayed the "Power Steering Assist Fault" warning message and power assistance was permanently lost.
2012 Ford Flex steering problems
25 complaints (38% of all complaints for this car). Typical mileage when it fails: 59,620. 2 crashes reported.
- owner complaints
- 25
- of this car's complaints
- 38%
- typical mileage
- 59,620
- crashes
- 2
- recalls
- 1
Which part fails
- Electric power assist system1
At what mileage
Complaints by mileage at the time of the problem.
Ford Flex steering problems in other years
Specific symptoms reported on the 2012 Ford Flex steering
Phrases found in the owners' own descriptions, so one complaint can mention several symptoms.
Related recalls
Steering: electric power assist system
- What is wrong
- Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
- Risk
- If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
- Remedy
- Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 15S18.
Recall number 15V340000 · Recall details
What 2012 Ford Flex owners say
Most recent owner complaints, unedited.
There is serious safety trouble occurring with the power steering components, and the brake system. I went to the Ford dealership and they said the recalls weren’t fixed back in 2015. And those recalls are the same issues that are occurring with my 2012 Ford Flex SE now. I just bought this vehicle and there is grinding noise when steering my vehicle and the ABS brake system comes on as soon as I crank up the vehicle and the brake goes down to the floor too loosely. The dealership says these potential recalls were noted for this 2012 Ford Flex in 2015. But the owner at the time didn’t have them fixed then because not all 2012 Ford Flex received the recalls at the same time. And the power steering components and brake system problems are very unsafe while I’m driving the vehicle and as I was told could cause a fatal car accident if not fixed.
The contact owns a 2012 Ford Flex. The contact stated that while driving at approximately 30 MPH, the ABS and the ESC warnings illuminated. The contact stated that she had recently heard an abnormal grinding sound while turning the steering wheel. The contact had taken the vehicle to an independent mechanic, where it was diagnosed and determined that the ABS sensor needed to be replaced. The contact stated that the mechanic had heard the abnormal sound coming from the steering wheel but had not run a diagnostic test. The vehicle was not repaired. The contact had researched online and had related the failure to the federal safety agency Campaign Number: 15V340000(Steering), however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 180,000.
Ford said the recall was fixed 10 years ago, however it went out on me last night. It's been towed to the Folsom Ford dealership in California, they quoted me $3,000 to fix my power steering assistant failure that had a Safety recall and it was a 'safety recall'. I couldn't steer my car. Very scary! please investigate this and make sure that it was fixed right the first time. it should not have gone out. I hardly drive my car. thank you
The contact owns a 2012 Ford Flex. The contact stated while the vehicle was parked, the vehicle intermittently became difficult to maneuver. The failure occurred on several occasions, including while the contact was driving. An unknown warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the power steering control module needed to be reprogrammed. The contact researched and was made aware of the federal safety agency Campaign Number: 15V340000 (Steering); however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 40,000.
vehicle power steering stops working. Manual steering is extremely difficult to operate.
The contact owns a 2012 Ford Flex. The contact stated while his granddaughter was driving 10 MPH and attempting to leave a parking lot, the steering wheel became difficult to maneuver. After the failure occurred, the "Power Steering Assist Fault" message was displayed. The vehicle was parked, and then the contact drove the vehicle to an independent mechanic. The contact was awaiting a diagnostic test from the independent mechanic but was informed that the rack and pinion might need to be replaced and the power train control module needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact researched online and became aware of the federal safety agency Campaign Numbers: 15V340000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 108,000.
The contact owns a 2012 Ford Flex. The contact stated while driving 60 MPH, the steering wheel stiffened while attempting to steer the vehicle to the left. The power steering failure message was displayed. The contact used excessive force to steer the vehicle to the shoulder of the highway where the vehicle remained. The contact called the dealer and was informed that the VIN was not included in the federal safety agency Campaign Number: 15V340000 (Steering). The contact was referred to the manufacturer who then referred the contact to the federal safety agency Hotline for assistance. The vehicle was not repaired. The failure mileage was unknown.
Vehicle power steering will stop working while driving and notification of (power steering assist failure) will appear. Vehicle becomes extremely unsafe to operate as the steering wheel is very difficult to move. I reached out to Ford and was advised that the recall for this was already repaired and a second recall was opened for vehicles that still had the issue. They advised that the recall only extended the warranty to 10 years and my vehicle is a few months past the 10 year mark with exceptions only made for mileage. My vehicle only has 48,000 miles.
The contact owns a 2017 Ford Flex. The contact stated that while driving at an undisclosed speed, the steering wheel started to wobble back and forth then up and down. The contact stated that the steering wheel started to shift upward and downward. No warning lights were illuminated. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 110,000.
Questions about the 2012 Ford Flex steering
Does the 2012 Ford Flex have steering problems?
Owners have filed 25 complaints about the steering of the 2012 Ford Flex, 38% of all its complaints, more than any other problem.
At what mileage do 2012 Ford Flex steering problems start?
The typical (median) mileage in owner complaints is 59,620 miles.
Is there a recall for the 2012 Ford Flex steering?
Yes, 1 recall: 15V340000. Check your VIN to see if your car still needs the free repair.
Other 2012 Ford Flex problems
Engine 11Electrical 10Brakes 8Fuel system 7Body 5Transmission 4Acceleration 3Airbags 3Suspension 3Driver assistance 2Visibility 2Wheels 2Lights 1
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