The door actuators in these cars are defective and need to be on the recall list!! Many ford flex door actuators are defective , the car thinks the door is open when it is closed . Causes your doors not to lock, makes your battery overheat, drains your battery and makes the alarm go off randomly . I bought this car new and it had happened since day 1!
2013 Ford Flex body complaints
Page 2 of 3: complaints 11 to 40 of 69, newest first, as owners wrote them.
I have had two door latches fail in the same vehicle within 2 years of each other. No matter whether the vehicle is moving or stationary, I got a warning stating the right rear (and now the right front) door was not closed when in fact it was. There is a faulty sensor in the door latches. This also prevents the child locks from engaging since it thinks the doors are open.
I have had two door latches fail in the same vehicle within 2 years of each other. No matter whether the vehicle is moving or stationary, I get a warning stating the right front (and previously the right rear) door was not closed when in fact it was. There is a faulty sensor in the door latches. This also prevents the child locks from engaging since it thinks the doors are open.
Defective door latch. The latch reports "door ajar" when door is closed, unlocking all doors at all times.
The sensors on the passenger rear door think that the door is open even when it is closed. My car alarm goes off constantly, the child safety latch won't engage, and my doors no longer automatically lock once I drive over 25 MPH. This is an issue for every 2013 ford flex owner that is active online. Ford knows this is an issue and isn't addressing it.
Passenger door ajar indicator light stays on even though door closed (constant - whether stopped or moving). It's been a couple of weeks. It keeps lights on inside and the outside mirrors I've heard (online) it could be a sensory issue, but I fear it may be a faulty latch issue. When I felt the latch, it seemed sluggish (I can push it a little and it stays - doesn't spring back to either open or closed). I feel the latch is not working properly and may not close all the way. I also worry that the battery will die because it keeps lights on.
Purchased car in feb. 2013. In oct 2014 I began taking my flex to sunland ford service center due to door ajar warning lights on both right side doors. The service center would disassemble and clean door assembly. There would be no more warning lights for several weeks and then the problem would persist of the doors appearing ajar. Finally, service center decided to fully replace door assembly on back door latch but part was on back order. Service center replaced back door assembly in december of 2014. My passenger door continues to show the door ajar and my warranty expired february 2015. I still have this problem today and have called ford motor company to which they claim this is not a known problem. There are several safety concerns. 1) in motion: dome lights don't shut off hindering visibility for the first 2-5 minutes of night driving. 2) stationary or in motion: doors cannot be locked while car is on and parked. This is dangerous. 3) my auto door locks quit working for a time and I can only assume it's because of these door issues.
Tl* the contact owns a 2013 ford flex. The contact stated that the front passenger side door latch failed to lock and the door ajar warning indicator illuminated. The contact was concerned that her child would be able to open the door while the vehicle was in motion. The vehicle was taken to century ford of mt. Airy (302 century dr, mt airy, md 21771, (301) 829-2800) where it was diagnosed that all four door latches needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and was advised to call the federal safety agency. The approximate failure mileage was 96,000.
Liftgate ajar light on when liftgate is closed. Interior lights stay on. Doors stay unlocked during drive.
My driver side passanger door ajar, dome lights won't go off, my 4yr old daughter sits on that side, was driving and it happend door would not lock, took to ford dealer, was quoted $435. Have to have it replaced as it is draining my batter, and making car alarm go off, it happens in motion, and stationary, it is very unsafe, and should be recalled
Passenger side doors give false door ajar notifications. First occurrence was repaired june 2017. Rear passenger door now shows the notification as of november 2017. False notification leads to dome lighting and exterior lights staying on. Battery was drained and replaced in june 2017. Doors fail to lock using automatic door lock while in motion. Dealer determined it was a faulty door latch assembly which seems to be impacting other ford vehicles.
Tl* the contact owns a 2013 ford flex. The contact stated that while driving at various speeds, all the vehicle doors failed to lock. The contact also stated that the dome light was constantly illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that passenger side door module failed and needed to be replaced. The vehicle was not repaired. The contact stated that the battery to the vehicle had to be replaced twice due to the failure. The local dealer was not contacted. The manufacturer was notified of the failure, they filed a complaint with the manufacturer. The failure mileage was approximately 55,000. The VIN was invalid.
Tl* the contact owns a 2013 ford flex. The contact stated that the driver side door ajar light was constantly illuminated. The contact stated that due to the failure, the battery had to be replaced twice. The contact also mentioned that on a separate occasion, while reversing the vehicle the gear shift became inoperable without warning. The vehicle was restarted, and the vehicle operated as normal. The vehicle was not diagnosed or repaired. The local dealer was not contacted. The manufacturer was notified of the failure, they informed the contact that there were no recalls for the vehicle. The failure mileage was approximately 36,492. The VIN was incomplete.
The driver's door latch does not read the door is shut, keeping the doors from being locked while the car is driven. Also makes lights stay on so it kills the battery.
Door sensor indicates the door is open when it is closed. At times, the door is prevented from closing when a mechanism drops within the door panel. An item has to be placed in to push the mechanism up to allow the door to close. The door sensor mechanism, when it indicates the door is close although it is open, prevents the car doors from being locked.
Door latch and door sensors over the course of at least a year, ford has been recalling vehicles because of a faulty door latch. Ford has not recalled the flex. Safety issues involved with the door latch include the inability to lock the door for safety because if the sensor registers the door is open, the door locks will not engage. There is also a knocking sound from the doors with a faulty latch. It sounds as if the latches are not fully engaged. As a result of the sensor problem, inside lights run for hours on end as if a door is open, running down a perfectly new and charged battery. I have spoken with ford corporate and dealerships about this problem but they said it will not be fixed on their dime until a recall is issued. Assumingly, if other models are being recalled because of safety issues with the door latches, the ford flex, which also has door latch problems should be recalled for safety as well. Ford is aware of the problem but would rather flex owners pay $500 per latch to ensure our family is safe while riding in a negligently manufactured vehicle. Does it take a kid falling out of a ford flex for the recall to be issued?
The passenger side door locks and unlocks itself even while driving. I get a passenger door ajar warning even when the door is closed completely. The interior lights stay on after I have turned off and exited the car because it thinks the door is ajar. The alarm goes off often because the doors are locking and unlocking themselves and the car thinks the passenger side door has been opened when it is unoccupied. This happens when the car is stationary, in motion (even on the freeway) and also when the weather changes.
For the past year my ford flex has an illuminated warning on the cluster that says that my passenger front door is not closed. This results in features of my vehicle not operating along with my interior lights coming on and the theft alarm going on when the vehicle is just sitting. This drains the battery resulting in a no-start. Now my driver's door also comes on as not closed. The cluster tells me to turn the car off each time I brake the vehicle. I contacted ford last year and was told that there was no recall for this issue even though it is viral on the internet. I was waiting for them to do the right thing and my car is starting to leave me stranded. My ford fcsd person that I last spoke to told me to fix it on my own and keep receipts in case ford decides to recall. She said it will be safer to have it fixed. By not issuing a recall, I am making the assumption that there is no safety issue despite my vehicle detecting and announcing that my doors are not closed. This problem is an issue when the vehicle is on or off, standing still or mobile -- always. It happens in hot and cold temps. Infrequently, vehicle detects the door as closed. Ford has made modifications to this door latch (part # change) and I am hoping they do the right thing and repair these vehicles. I currently have 74000 miles and this first occurred at approx. 60000 miles.
Tl* the contact owns a 2013 ford flex. The contact stated that the doors would constantly unlock and the door ajar sensor illuminated. The vehicle was taken to the dealer where it was diagnosed that the latch assembly needed to be replaced the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 60,000. Updated 06/13/17*lj the consumer stated the door would not unlatch. Also, the door sensor malfunctioned. When the doors were closed, the sensor would show the door as open. This would cause the car alarm to go off during the night. Updated 09/07/2017
This 2013 ford flex has experienced several electrical, mechanical, and lighting issues. All 5 door latches, door sensors, car's alarm system, and battery has failed. The car's bcm has reported intermittent door ajar alarms. This effects the car's door locks as well as the car's dome light and car's alarm system. At no point will the car's doors lock while the car is in drive. So any child can open up a door while the car is in motion. The dome light comes on causing a vision glare at night. Twice my wife has almost pulled out in front of oncoming motoris at night, do to the light glare within the car. Because the car's dome light comes on intermittently, the car's battery drains down while parked. You cannot set the car's alarm without the door sensors setting the car's alarm system off. My local ford dealership has replaced all 5 door latches and sensors, the car battery, and the bcm at a financial loss to me at $1700.00. At no point has ford offered to help with these issues. Now...it's time for the federal safety agency to act and help protect the consumers before a tragedy strikes. Luckily....I had the money to fix these issues to protect my family of six. Thank you!
The door sensor is not functional causing the car to think the door is adjar causing issues with the battery, security system and owner safety. Ford is charging 600 for parts and labor to install a new version knowing that the previous one is defective.
Instrument cluster indicates (1) or more doors open despite all doors being closed. Occasionally, slamming door(s) will resolve; other times, lightly closing will satisfy the door switch. Cold and wet weather seems to aggravate the issue...numerous times in which the door switch could not be satisfied, resulting in dome light staying on while driving, making night time driving very dangerous. Issue has been on-going for past ~3 months. Each door switch is approximately $500/ea, plus labor to install. Dozens and dozens of other consumers mention similar problems per internet search. Several of those consumers have indicated that replacement parts fail after short service time, too.
Right front door doesn't recognize that that it is closed. This has occurred intermittently for approximately 6 months and has resulted in all of the following problems numerous times (listed in order of my greatest to least safety concern): 1) unable to lock doors whether the vehicle is in motion or not. This problem concerns me the most as it could result in one of my small children opening the door and falling out at highway speed (or any speed for that matter). 2) battery drain. When the vehicle is off and the door doesn't recognize that it's closed, all interior lights remain on. Because the vehicle has no way of disabling the interior lights, this has resulted in a dead battery on more than one occasion. 3) factory alarm sounding. When the door (latch sensor?) is functioning properly and the vehicle is off with the doors locked, if the door malfunctions it causes the alarm to sound. This has happened at all times of day, at various temperatures and in all weather conditions (dry, rain, snow, etc). This has LED to the need for us to stop locking the doors when the vehicle is off.
Right front side door is shown ajar. Interior lights remain on. Very dangerous do drive at night. Battery will run down since lights will not turn off. On line string indicates very high incidence of faulty door switches.
Tl* the contact owns a 2013 ford flex. The contact stated that the door ajar warning indicator illuminated even when the doors were closed. The contact stated that due to the failure, the interior lights did not cease to function, the doors would not lock, and the horns would function independently. The vehicle was taken to the dealer where it was diagnosed that the interior door latches would need to be replaced. It was unknown if the vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 39,000.
Passenger driver side door always says ajar, doors don't lock, dome light always stays on. Driving, and stationary.
Sensor indicates one of the back seat doors is ajar, but it appears to be closed. Repeated closing of door does not resolve issue. Car alarm sounds when vehicle thinks door is ajar. Inside lights stay illuminated when driving. This problem has been occurring over the last few weeks. I see that there has been a recall on other models, I've seen similar complaints from flex owners online, and I believe the flex should be recalled as well, especially since they are family vehicles and often (as in my case) are used to transport multiple children.
Tl* the contact owns a 2013 ford flex. While operating the vehicle, a warning indicator erroneously illuminated, which indicated both the rear driver and passenger side doors were unsecured. The interior lighting remained illuminated inside the vehicle. Upon inspection, is was also discovered that the battery cable line was corroded. The vehicle was taken to the dealer, but not repaired. The manufacturer was not notified of the failure. The failure mileage was 80,000. Updated 01/10/2017*ct consumer stated both right and left passenger doors in back does not close right. Updated 7/9/18*jb
Both front door sensors indicate that the door is open when it is not, and this prevents the child safety locks from being engaged. The doors will not lock when the door sensor says that it is open. This happens with the car is in motion as well as when it is off. When it is off and this happens the alarm sounds.
Rear door sensors do not confirm that the rear doors are closed and will not signal doors to lock when vehicle is in gear, creating the potential for a door to be opened inadvertently while in motion. Also related, because the doors are constantly reading ajar, the interior courtesy lights will come on with the doors shut and will run down the battery. Ford has not made a repair available
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