Tl* the contact owns a 2013 ford flex. The contact was driving 20 MPH when another vehicle crashed into the passenger's side of the vehicle. The air bags failed to deploy and the seat belt failed to restrain the contact, who was driving at the time of the incident. The contact was thrown under the steering wheel and sustained injuries to the ribs as a result. A police report was filed. The vehicle was destroyed and towed to a salvage yard. The manufacturer was not notified of the failure. The approximate failure mileage was 9,000. The VIN was not available.
2013 Ford Flex seat belts complaints
Page 2 of 2: complaints 11 to 12 of 12, newest first, as owners wrote them.
About a month after purchasing my vehicle, one of the inflatable seatbelt buckles cracked at the buckle casing. A few weeks later, the second seat belt buckle cracked. I had both buckles replaced and now I have a 3rd buckle crack. This makes the seatbelts unsafe and difficult to operate. Additionally, the top part of the seat belt (where the inflatable portion originates) becomes twisted and stuck at the top, and makes it impossible to pull out the seat belt and use it. This inflatable seatbelt feature is in the second row where my children sit. They are unable to use the seatbelts unassisted as they are heavy and difficult to manipulate even when they are working properly. This new feature is unsafe and makes it difficult to buckle each and every time they are used. I paid to have these special seatbelts included when I purchased the vehicle, and even chose this vehicle because of this new special feature. I would like to have them removed and to have regular standard seatbelts installed. Thank you.
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