Tl* the contact owns a 2014 ford flex. The contact stated that the vehicle could not start and was towed to an independent mechanic. The mechanic diagnosed that the fuel pump and the fuel module were defective and the battery died. It was unknown if the vehicle was repaired or if the dealer was contacted. The manufacturer was made aware of the failure. The failure mileage was 69,000.
2014 Ford Flex electrical complaints
Page 3 of 3: complaints 41 to 57 of 57, newest first, as owners wrote them.
Ford flex VIN [xxx] passenger door when closed tight, shows door ajar and all doors won't lock. Occasionally, while underway, door ajar notice will turn off and doors will lock. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
In mid 2015 passenger rear door light kept coming on every time I drove, with the dash light saying "door ajar" even though the door was closed completely. This caused cabin lights to stay on until reaching 10 MPH, making it an extreme safety hazard to drive in reverse in the dark, because you cannot see what is behind you. Also caused battery to run down, door chime rings constantly while driving (every time I apply the brakes) and caused car alarm to go off at any hour, including the middle of the night, causing neighbor complaints. Ford dealership where I purchase the car would do nothing, saying it was not under warranty, so I finally paid to replace the faulty sensor at theodore robbins ford in costa mesa for $413.40 on 10/5/2016. In january 2017 the same "door ajar" message began appearing for the driver's door, every time I drive it, causing the same problems of dome lights on, obscuring night vision, chimes and car alarm going off. On 4/13/17 the battery, which has already been replaced once, is dead, due to being run down by the faulty door latch. This is a manufacturing defect and I would like to be reimbursed for door latch I replaced on 10/6/16, and for driver's door latch that is now failing, and for a new battery.
Power steering quit while in a parking lot. I stopped, shut off the vehicle, and it reset. The passenger side door ajar light constantly stays on, even though the door is shut. This will not allow the doors to be locked, and the interior lights stay on until the vehicle reaches 15 MPH. It has also caused the lights to stay on inside the car, draining the battery.
Door ajar light comes on when all doors are closed. This occurs when the vehicle is stationary or sometimes while in motion. This keeps the doors from being locked while the car is in motion. I'm told by ford this is a tsb (known issue) but is not a covered repair.
Tl* the contact owns a 2014 ford flex. While driving approximately 40 MPH, the vehicle stalled without warning. The contact coasted to a complete stop and the vehicle restarted normally. The contact drove home. The vehicle did not start after approximately four hours. The vehicle was towed to an independent mechanic who diagnosed that the control module needed replacement. The vehicle was repaired. The approximate failure mileage was 42,721.
A1 incoming email: ford refuses to communicate with customer regarding the federal safety agency safety recall. *smd the consumer stated the vehicle stalled in traffic, it would not remote start, and the dashboard sync system would go blank while driving.
The car will stall without warning. It has been recalled. Ford does not have the part in stock according to parent ford motor company. Ford motor does not offer an alternative vehicle for customer. This puts the burden of risk on the customer on a known safety problem. Car stopped in school parking lot causing problems with traffic in and out of school.
Our 2014 ford flex indicates passenger door ajar (right front door) on the instrument panel, even though the door appears properly closed. Repeated attempts (up to 50 or more) are required to get the door to close with the indicator light turning off. Once the door is closed properly, with the indicator light off, the door ajar light may turn on again while the car is off and not moving, causing the alarm to sound. In addition, while driving, the passenger door ajar light may suddenly turn on, causing the need to pull over to insure the door is closed properly. This has happened on turns and on straight roads. This is a safety hazard, as parking along the side of a highway or roadway can cause a dangerous situation not only for the passenger riding in the front seat but also for all passengers in the car. We are concerned that at some point the door latch may fail and the door may open while moving. This issue occurs each time the door is opened and intermittently while moving or parked. We have discussed this issue with the local ford service department prior to the september expansion of the door latch recall and they indicated that our vehicle is not covered by the current recalls even though the representative was very aware of the problem occurring. His indication was that it "mostly happened on the driver door". We believe that our vehicle should also be covered by the recall.
The driver door ajar sensor is malfunctioning making my vehicle believe that the door is open all the time. This causes the door locks on all doors to unlock even when vehicle is in motion.
A couple months after purchasing my vehicle the check engine light came on and I lost power to some of the computer systems, I called the dealer ship and told them the problem, my father had already plug his obd reader into the car and so I was able to let them know what the code had come up on the reader. When I took the car to the dealer ship there was a problem with broken wires.
Tl* the contact owns a 2014 ford flex. While the vehicle was parked, the door and trunk ajar warning light illuminated when the doors and trunk were properly closed. In addition, all the doors failed to remained locked. The failure occurred constantly. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The VIN was invalid. The failure mileage was 47,000.
Drivers door latch switch is defective.the part was replaced by the dealer last year before I purchased the car and I had pointed it out to them. Before receiving the car. The problem pursistes. I can not get it too close properly.when I enter the vehicle.I can cause the car too flash the lights and beep the horn after it is parked and I am in the house. I live ive in mpls.,mn..it is winter here and this problem could drain the battery in short order in sub zero weather.I need a permanent solution to this defect.
Tl* the contact owns a 2014 ford flex. The contact stated that the door ajar warning sensors illuminated when the vehicle's doors were closed. The interior lighting activated. The doors also unlatched and locked independently while driving and the security system also activated. The vehicle was taken to an independent mechanic for inspection. The electronic door system was cleaned; however, the failure was not corrected. The manufacturer was made aware of the failure. The approximate failure mileage was 30,000.
On several occasions, the equipment that is supposed to reveal the miles per gallon has frozen. The first time, it froze at 19.4 MPH regardless of driving speed and on another occasion, after a service call, it froze at 21.1 MPH.
Tl* the contact owns a 2014 ford flex. The contact stated that while driving at an unknown speed, the vehicle stalled without warning. The vehicle was taken to a dealer. The technician was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 34,000.
My pregnant wife was putting our 20 month old son in vehicle. She placed her purse with the keyless entry fob into car and closed the rear passenger door. She found the vehicle now entirely locked at all doors and would not open despite the key fob being inside the vehicle. It is below freezing outside and our son is now locked into the car and getting colder. My wife called me. I had her call 911. I called ford roadside assistance and explained the emergency we had. Ford roadside assistance said there is nothing they could do and suggested I call sync. I then called sync and they told me there's nothing they can do and to call roadside assistance. I called roadside assistance back and they were even more rude this time and told me there's nothing that can be done. I explained to each contact there was a toddler locked in a vehicle. We finally called the ford dealership and they simply gave us a 5 digit code to enter into the keypad on the vehicle after verifying some information. I find this extremely troubling and concerning ford roadside assistance and ford sync did not have the knowledge to direct us or an ability to provide the manufacturer assigned 5 digit keypad code for entering the vehicle. Not to mention they were not concerned with the severity of the situation one bit. The outcome of this issue could have resulted quite worse than it did. An investigation needs to be performed on procedures ford roadside assistance and ford sync employees are to follow in life threatening situations involving women and children with their vehicles, specifically when infants/toddlers and children are locked inside ford vehicles. At this point we can only assume the vehicle has an electrical problem which resulted in all doors and hatches locking while the keyless fob was inside the vehicle.
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