Tl* the contact owns a 2014 ford flex. The contact received notification of the federal safety agency campaign number: 20v072000 (suspension) however, the part to do the recall repair was unavailable. The contact called sunnyvale ford (650 e el camino real, sunnyvale, ca 94087) where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that they would reach out to the local dealer. The contact had not experienced a failure. Parts distribution disconnect.
2014 Ford Flex suspension complaints
Page 2 of 2: complaints 11 to 26 of 26, newest first, as owners wrote them.
Ford notified my in march of 2020 of an open recall on the rear suspension toe link, and that I should schedule an appointment with service to have this taken care of. I took the car into the dealer (future ford in sacramento, ca) in july of 2020 and they said they didn't have the parts yet and to try back in q3. I received a second letter in october of 2020, again stating to schedule service to have the recall work performed and was told they still did not have the parts. I called again in december of 2020 and again in february of 2021, and again in march of 2021 and then was told to call back in april. I called last week and was told that the parts are still not available and that there was a national backorder. After calling several dealerships in my area, including ones that were hours away (I was willing to take the car there to get it fixed), I was told there are no parts anywhere. I am moving across the country (2500 miles) and am worried this part will fail (as detailed in the recall notice) and have also had to replace two rear tires because they are wearing improperly, I believe due to this issue. The car is also louder than before and I believe this is related to the toe link issue as well. I was told each time I called that my VIN is a "must repair" rather than just having it inspected to see if it is damaged or not. How can ford allow this to happen for the last year+ at this point? This seems unreasonable and costly to me as I am going to keep wearing my tires improperly because of this issue. Pictures of the uneven wear on the rear tires are attached.
Tl* the contact owns a 2014 ford flex. The contact received the federal safety agency campaign number: 20v072000 (suspension) and was associated with the VIN. However, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had experienced a failure while driving at various speeds, the vehicle rear tires believed to be worn out from the suspension. No warning lights illuminated. The contact mentioned that he had to change out the rear tires every 4 months. The vehicle was taken to an independent mechanic who inspected the rear suspension and informed the contact that the rear suspension was faulty. The vehicle was not repaired and the failure recurred. Cloninger ford (511 jake alexander blvd s, salisbury, nc 28147 (704) 802-1388) was contacted and informed that no parts were available to due the repair. Vin tools confirmed parts not available. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.
Tl* the contact owns a 2014 ford flex. The contact received a second notification of the federal safety agency campaign number: 20v072000 (suspension) however, the part to do the recall repair was not yet available. The contact called airport marina ford (5880 w. Centinela ave, los angeles, ca 90045, (888) 368-7755), where it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2014 ford flex. The contact stated that while traveling at high rates of the speed, the vehicle would veer to the right while depressing the brake pedal. There was no warning light illuminated. The contact then received notification of the federal safety agency campaign number: 20v072000 (suspension) however, the part to do the recall repair was unavailable. The contact took the vehicle to rob sight ford (13901 washington st, kansas city, mo 64145) and was informed that parts were not yet available. The manufacturer was made aware of the issue. The failure mileage was approximately 21,000. Vin tool confirms parts not available.
The steering arm broke off of my right front tire while I was driving in a parking lot. The car snapped forward and the tire was lodged in the frame. I could not move my car. My car has 59,000 miles. If this would have happened at a high rate of speed, it could have killed me.
While driving my 2014 ford flex on sunday september 13 on hwy 684 / saw mill parkway. I hit a small pothole, which it turns out fractured the toe link, the item that was part of the federal safety agency recall number: 20v072 the federal safety agency date: feb 10, 2020 ford recall number: 20s04. Although the car violently swerved, I was able to avoid any type of collision. Aaa towed the car back to my dealer who confirmed that the toe link did fracture. Unfortunately, when the dealer called ford he was advised that they still do not have a fix for the recall. I was then advised that I have to pay almost $900.00 to repair the car and I can submit a bill sometime in the future. I think that this is totally unacceptable. I think ford is waiting for all the cars to age out rather than fixing the cars.
In march 2020, ford issued a safety recall of my vehicle for toe link failures, and offered to fix the car in the third quarter. This did not come soon enough for me! On may 28, I was driving north on wisconsin ave in bethesda, md near the intersection with woodmont. Abruptly, my left rear toe link failed and I lost control of the car and swerved into another lane. Fortunately I was only going about 35 MPH and there were no vehicles in the other lane. I drive a lot with my family in this vehicle at freeway speeds and this incident could have killed all of us!! I have writen to ford and asked them to pay for the replacement of both rear links, which cost me $587.14. Their recall notice states ford is not suggesting that people stop driving the car, but again, I or my family were in great danger with this defect.
Tl* the contact owns a 2014 ford flex. The vehicle was included in the federal safety agency campaign number: 20v072000 (suspension) however, the part to do the recall repair was unavailable. The contact called norm reeves ford superstore (18900 studebaker rd, cerritos, ca 90703, (562)353-4633) where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The federal safety agency has issued recall 20v072 covering my vehicle. As a result of the defective toe link the left rear tire on my care is wearing unevenly and cupping. My independent mechanic says they could replace the toe link and do the required alignment in one day at a cost of ~$300. Ford has had this recall notice since february and it still says "remedy not available". How has nothing happened in 6 months when walt's automotive can fix the problem today? Please compel ford to fix my car or agree to pay to have the car fixed independently.
Tl* the contact owns a 2014 ford flex. The contact received notification of the federal safety agency campaign number: 20v072000 (suspension) however, the part to do the recall repair was not yet available. Sound ford located at 101 sw. Grady way, renton, wa 98057, was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2014 ford flex. The contact stated that the rear toe link fractured. The vehicle was taken to prime ford - saco (857 portland rd, saco, me 04072), and it was diagnosed and confirmed that the rear toe link was fractured and needed to be replaced. The vehicle was not drivable. The vehicle was not repaired. The contact received notification of the federal safety agency campaign number: 20v072000 (suspension) however, the part needed for the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact paid out of pocket to have the vehicle repaired due to parts not being available. The manufacturer was made aware of the failure and provided a case number. The approximate failure mileage was 100,000. Vin tool confirms parts not available.
Tl* the contact owns a 2014 ford flex. The contact received notification of the federal safety agency campaign number: 20v072000 (suspension) however, the part needed for the repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Hansel ford 3075 corby ave, santa rosa, ca 95407, (707) 623-1426 was contacted and it was confirmed that the remedy part was not available. The manufacturer was not contacted or made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owned a 2014 ford flex. While driving approximately 20-25 MPH, the front passenger side axle fractured without warning. The vehicle was towed to a tow facility and deemed destroyed. The vehicle was not diagnosed. The dealer was not contacted. The manufacturer was informed of the failure. The approximate failure mileage was 77,000.
Tl* the contact owned a 2014 ford flex. While driving 70 MPH, the contact heard an abnormal popping noise and the rear of the vehicle dropped without warning. As a result, the contact lost control of the vehicle and crashed into another vehicle. All the air bags deployed. There were no injuries. A police report was filed. The police towed the vehicle to a lot. An insurance adjuster came to the sene and declared the vehicle totaled. The dealer and manufacturer were not notified. The contact referenced the federal safety agency campaign number: 14v393000 (power train). The failure mileage was approximately 122,393.
Tl*the contact owns a 2014 ford flex. The contact stated that while driving at approximately 40 MPH, the vehicle impacted the curb and started to jerk uncontrollably. After inspecting the vehicle, the contact noticed that the axle fractured and the front passenger tire detached from the vehicle. The airbags failed to deploy. The contact did not sustain any injuries and medical attention was not required. A police report was filed. The vehicle was not diagnosed. The manufacturer was not notified of the failure. The approximate mileage was 22,000. The VIN number was unavailable.
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