The contact owns a 2019 Ford Flex. The contact stated that the back-over prevention camera image was displayed upside down. There were no warning lights illuminated. The contact received notification of the federal safety agency Campaign Number: 24V951000 (Back Over Prevention). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 32,000.
2019 Ford Flex driver assistance complaints
Page 4 of 6: complaints 71 to 100 of 151, newest first, as owners wrote them.
The contact owns a 2019 Ford Flex. The contact received notifications of the federal safety agency Campaign Numbers: 24V951000 (Back Over Prevention) and 25V732000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that when the back over prevention camera was activated, the screen failed to display an image, or the image would be inverted. The dealer was contacted. The manufacturer was made aware of the issues. The failure mileage was approximately 35,000.
Rear Camera recall has not been remedied it has be 9 months
The contact owns a 2019 Ford Flex. The contact received notification of the federal safety agency Campaign Number: 24V951000 (Back Over Prevention) in 2024. The contact had been calling the local dealer but was informed that parts to repair the recall were not yet available. The contact stated that the rear-view camera had started failing intermittently. The contact stated that occasionally the image froze or flashed off and on. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 12,000.
The contact owns a 2019 Ford Flex. The contact received notification of the federal safety agency Campaign Number: 24V951000 (Back Over Prevention) in 2024; however, when the local dealer was contacted to schedule an appointment, the contact was informed that parts for the recall repair were not yet available. The contact stated that the camera had started to show symptoms of the recall. The camera image was occasionally upside down or there was a message “Camera Not Available” was displayed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted about the lack of recall repair parts and to report the failure. The failure mileage was approximately 85,000.
Backup camera is not working at all; there is a blank blue screen that appears with a warning that states: camera is unavailable. There is an open recall #the federal safety agency #24V951 and #24S75. Walker Ford Dealership was called today 10/14/2025 and stated there are no cameras available at this time for the recall. The parking sensors are no longer working because the backup camera is not working. My safety and others are at risk because I do not have any sensors to warn me if I am in a blind spot backing up.
The contact's wife owns a 2019 Ford Flex. The contact received notification of the federal safety agency Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera image was either blank, upside down, or distorted while reversing. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 30,000.
The contact owns a 2019 Ford Flex. The contact stated that the rearview camera displayed an upside-down image while shifted in reverse(R). The contact then received notification of the federal safety agency Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was 57,345.
2019 Ford Flex Limited and the rear view camera will come up with a blank screen or a blue screen and not show anything. Then will show the error of Camera not available. This problem has been reported in other Flex vehicles and is listed on the federal safety agency ID Number: 24V951000. According to the local Ford dealer, this vehicle is not affected but is showing all the symptoms of it. This occurs intermittently. The camera will work on one reverse, and not work on the next.
The contact owns a 2019 Ford Flex. The contact received notification of the federal safety agency Campaign Number: 24V951000 (Back Over Prevention). The local dealer was contacted and confirmed the recall repair was not yet available. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the local dealer. The contact had not experienced a failure.
The back up camera in the vehicle almost never works properly. The majority of the time, while in reverse, the screen is blue or black. It will sometimes show the camera video feed but it will be upside down before the screen turns to black. It will than say that the camera is unavailable. If the back up camera is not operation, it can be very difficult to see small objects or young people directly behind the vehicle. The symptoms are the same as described in the federal safety agency recall number 24V951 which affects the same vehicle line and model year as this vehicle. This VIN is not affected by recall 24V951.
While car is in reverse the rear view camera cuts in and out more than 75 %of time while. This has resulted in several near miss collisions while backing up. But when I checked my vin it was included in the current recall for the same issue and concern.
See attached document for complaint. I am writing because back in January I received a notice of recall to have the rearview camera replaced because of inverted, blank, or distorted image. I had that camera replaced for those very same symptoms several weeks before the recall was announced. After working at a Ford Dealer for 23 years, I do know that you refund the cost of any work done that would have fallen under a recall. The notice says that parts are unavailable now, but they were available, within on week, when I had the problem corrected. As such, I am asking for a refund now, because I know that some parts take nearly forever to get. For those vehicle sitting on lots that cannot be sold because of an open recall is very frustrating for the dealer. Again, I am asking for a refund now for work that would have fallen under this recall, #24S75.
The contact owns a 2019 Ford Flex. The contact stated that on several occasions while in reverse (R), the rear-view camera displayed a blue screen. The vehicle was not diagnosed or repaired. The manufacturer was notified of failure, and a complaint was filed, and the contact was referred to the federal safety agency Hotline. The contact believed that the failure was associated with the federal safety agency Campaign Number: 24V951000 (Back Over Prevention). The failure mileage was approximately 88,900.
The contact owns a 2019 Ford Flex. The contact stated that while in reverse, the back-over prevention screen turned blue. Occasionally, the image was clear, but then it flickered off. No warning lights were illuminated. The vehicle was taken to the local dealer on two occasions, who confirmed that the vehicle might not be repaired under recall yet. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but provided no assistance. The failure mileage was approximately 39,000.
The contact owns a 2019 Ford Flex. The contact received notification of the federal safety agency Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera displayed an upside-down image or a distorted image. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
The contact owns a 2019 Ford Flex. The contact received notification of the federal safety agency Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera failed to function as intended. The screen turned blue and obstructed the driver's visibility, preventing the driver from safely operating the vehicle. The message “Rear-view Camera not Available” was displayed. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 42,000.
The contact owns a 2019 Ford Flex. The contact received notification of the federal safety agency Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the image displayed on the back over prevention camera appeared upside down. The dealer was contacted and confirmed that the part for the repair was not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 80,000.
The contact owns a 2019 Ford Flex. The contact stated that while the vehicle was parked, the contact noticed that the rearview camera was inoperable. The contact stated that the rearview image appeared blank. The contact received notification of the federal safety agency Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 17,800.
The contact owns a 2019 Ford Flex. The contact received notification of the federal safety agency Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back over prevention camera briefly displayed an image for approximately 15 seconds, then the screen went black. The message "Back Over Camera Unavailable" was displayed on the infotainment center screen. The dealer was contacted and confirmed that the part for the recall repair was not yet available. The dealer was unable to provide a date for parts availability. The manufacturer was not made aware of the issue. The failure mileage was unknown.
The contact owns a 2019 Ford Flex. The contact received notification of the federal safety agency Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2019 Ford Flex. The contact received notification of the federal safety agency Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera displayed a blank image. The message "Camera Not Available" was displayed. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 68,000. VIN tool confirms parts not available.
The contact owns a 2019 Ford Flex. The contact received notification of the federal safety agency Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Ford Flex. The contact received notification of the federal safety agency Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the back-over prevention camera failed to activate or flash an image briefly before displaying the message that the rear camera had failed, followed by the blackout of the screen. The failure first occurred intermittently, but progressively became more frequent, and the backup prevention became inoperable. The dealer was contacted and confirmed that the part was not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 46,500. VIN tool confirms parts not available.
The contact owns a 2019 Ford Flex. The contact received notification of the federal safety agency Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Ford Flex. The contact stated that the back over prevention camera was occasionally inoperable. The contact stated that it was difficult to operate the vehicle with the back over prevention camera being inoperable, causing visibility issues. There were no warning lights illuminated. The contact received notification of the federal safety agency Campaign Number 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 30,000. VIN tool confirms parts not available.
Re: Ford RECALL Manufacturer Recall Number24S75 the federal safety agency Recall Number24V951 Recall Status Recall Incomplete, remedy not yet available Summary YOUR VEHICLES REAR-VIEW CAMERA MAY DISPLAY AN INVERTED VIDEO IMAGE, INTERMITTENT OR PERSISTENT LOSS OF IMAGE, ANDOR DISTORTED IMAGE. Safety Risk A REAR-VIEW CAMERA THAT INTERMITTENTLY DISPLAYS AN INVERTED, BLANK, OR DISTORTED IMAGE WHILE IN REVERSE CAN REDUCE OR DISTORT THE DRIVERS VIEW OF WHAT IS BEHIND THE VEHICLE, INCREASING THE RISK OF A CRASH. Remedy DEALERS WILL REPLACE THE REARVIEW CAMERA AS NECESSARY, FREE OF CHARGE. PARTS ARE NOT AVAILABLE. FORD MOTOR COMPANY IS WORKING TO PROVIDE PARTS FOR THIS REPAIR. WHEN THE REMEDY BECOMES AVAILABLE, FORD MOTOR COMPANY WILL NOTIFY YOU VIA MAIL TO SCHEDULE A SERVICE APPOINTMENT WITH YOUR DEALER FOR REPAIRS TO BE COMPLETED FREE OF CHARGE. Manufacturer's Notes IF YOU HAVE ANY QUESTIONS REGARDING THIS RECALL, OR BELIEVE ANY OF THIS INFORMATION IS INACCURATE, PLEASE CONTACT FORD DIRECTLY AT 800‑392‑3673 OR LINCOLN AT 800‑521‑4140. *****Been experiencing this issue since 2022; Contacted Bartow Ford in Bartow FL, about this issue, before the recall was issued; they stated they would replace the item for roughly $1k; Ford is saying that they don't have the necessary parts for it, yet Bartow Ford is saying they have a solution for the issue. It's been going on for roughly 10 months + since they've known about this, and the recall is still in advance notice. Proof that it's been long: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2019 Ford Flex. The contact received notification of the federal safety agency Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Ford Flex. The contact received notification of the federal safety agency Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Ford Flex. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. In addition, the screen occasionally turned black. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact related the failure to the federal safety agency Campaign Number: 24V951000 (BACK OVER PREVENTION); however, the VIN was not included. The failure mileage was approximately 73,286.
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