On several occasions the vehicle stalled causing loss of power. (nar) *ph fuel pump replaced twice.
2000 Ford Focus fuel system complaints
Page 6 of 15: complaints 131 to 160 of 411, newest first, as owners wrote them.
Consumer received recall 03v482000 concerning fuel delivery module: dealer claimed that the consumer needed to pay a diagnostic fee before the recall work was done. The recall notice clearly stated that the fuel filter was to be replaced free of charge if the vehicle was experiencing certain symptoms.
While driving vehicle surges forward. Dealership has not had the parts for 2 months to perform fuel injection recall 03v482000 repairs.
Consumer received recall 03v482000 concerning fuel pump failure. While driving at any speed, the consumer felt a hesitation in the engine, and then vehicle stalled. Even though there was a recall for this vehicle, the manufacturer would not honor it because it was a salvaged vehicle.*ak the consumer stated the coil springs failed. Updated 05/11/09.
The consumer received a recall concerning a fuel delivery problem from the ford manufacturer, the federal safety agency recall 03v482000, fuel pump. The vehicle was taken to the dealer and dealer refused to honor the recall unless $75.00 was paid up front to perform a diagnostic test. *jb
While driving vehicle stalled. Vehicle was towed to the dealer for inspection, and mechanic replaced the fuel pump due to a defective part. A week later, consumer received a recall notice for the replacement of the fuel pump. Downtown ford, 809 south fifth street, louisville, ky 40203 . 502‑584‑9731. Service manager kevin wheat.
Consumer received the federal safety agency recall 03v482000 concerning fuel delivery problem. Dealer indicated they will replace the fuel pump at no cost. Also, filter needs to replaced. It will cost $75.00 to replace it. *ak
Ford is aware of the faulty fuel pump and could cause vehicle to stall. Consumer experienced stalling several times and it did not always immediately start again. Which LED to fuel filter replacement. *la the consumer received a recall letter regarding the fuel pump, however when he arrived at the dealership, he was told there was a $100.00 diagnostic charge. The consumer had the fuel pump replaced previously and believed it was just replaced with another faulty fuel pump.
While driving 30 MPH vehicle stalled , causing loss of steering and brakes.
While driving at moderate speed vehicle experienced unwanted acceleration, took the vehicle to a repair shop, and they replaced the idle speed control sensor. The vehicle was still experiencing unwanted acceleration. The consumer received a recall notice for the fuel pump that a dealership declined to repair unless the problem recurred. *ak
Shortly after purchase, vehicle started stalling. Vehicle stalls out due to excessive fuel. *ph
The fuel pump failed while going uphill while low on gas. I added 2 gallons of gas and this made it 1/4 tank, but it failed to start. I coasted to a repair shop and called east hills ford and was told that they did not have a fuel pump in stock. The repair shop found one and I had the car repaired .
Multiple problems with 2000 ford focus. (nar) *ph
Consumer received the federal safety agency recall 03v482000 concerning a fuel delivery problem. Consumer took vehicle to dealer, and they honored the recall. Left the vehicle at 9:00 am, and at 10.00 am consumer picked up the vehicle. Five minutes later, the vehicle stalled. Consumer took back the vehicle to the dealer, the floor manager indicated nothing they could do.
Recal 03v482000 concerning stalling. Dealer performed the recall repairs on 2/04/2004. Before the repairs vehicle stalled only at a complete stop. After the repairs vehicle stalled at least three times a day. Driver had to wait for the vehicle to stop on its' own. Shifted into park, and restart the vehicle. Fuel tank was full when vehicle stalled.
2000 ford focus caught fire due to manufacturing defect.
After parking consumer returned and attempted to start the vehicle, but it did not start. Consumer smelled fuel odors inside the vehicle. Consumer left the vehicle to discover a pool of gas under the vehicle. Dealer examined the vehicle, and determined that the fuel line detached from the fuel tank. *ak connection of fuel line to the fuel tank and fuel line clip was repaired by service dealership. Vehicle was also tested by dealer.
Upon inspection of the fuel injection by the dealership consumer was informed that the part didn't need replacement, but if any of the symptoms occurred again, to bring the vehicle in immediately and the part will be replaced. Currently, the symptoms reappeared, but dealership was not able to perform recall repairs because the part was not available.
The dealer charged the consumer $80.00 for a diagnostic test before they would perform the recall. Recall 03v482000 related to fuel filter contamination.
The consumer requested a refund for a replacement of the fuel pump. *la while driving, the vehicle died and the battery, engine, and oil light was present. *sc
After receiving a recall notice on my 2000 ford focus, I took the car to my local dealership (university ford) to have service done, and also to inquire about having the fuel pump replaced. I told the dealership that on more than one occasion my car has demonstrated the symptoms indicated in the letter I received from ford, and that I would like to schedule a time to have this part replaced. Upon speaking with the service advisor I was told that they were unable to duplicate the symptoms of the recall, and therefore they would not replace the fuel pump. After playing phone tag with the service manager for about a week, I finally spoke with him tonight, and was told the same thing, that they would not replace the fuel pump without being able to validate my claim, even though I had already spoken with ford motor company's customer relationship center, where I was told that this service should be done without any further diagnostics.
I can no longer defend the ford motor company from the moniker "fix or repair daily" crowd. I am the unhappy owner of a 2000 focus who will no longer champion the ford brand. I commute approximately 130 miles daily - mostly highway and have had multiple "near misses" due to the fuel pump failure. I had the fuel pump replaced before the "silent" recall and am now again experiencing the same symptoms at highway speed that ford willfully knows are dangerous to the motoring public. My local dealer - don seelye ford of kalamazoo, mi has no sympathy - is only willing to replace the 2nd defective fuel pump when the "new and improved" part is available in february of 2004. In the meantime - I and those around me on the highway are at serious risk - all with ford's blessing. I contacted the ford motor company's customer relations center and met with indifference to this issue. They recorded my complaint, offered no solution than to take my life (and others) at risk by continuing to drive their faulty vehicle. The service center representative would not (or could not) tell me whether this "silent" recall was an nhsta recall that fell under the "safety act" - which would mandate immediate attention with the full force of federal law. I read with amazement and astonishment the article in the blue oval news dated nov. 19, 2003 by robert lane related to this issue. I was born and raised in detroit, mi and have several family members who have and continue to work for this company with pride. No longer. I have purchased 3 new ford vehicles in the last 10 years, am in the market for a new vehicle and will not be looking at any ford products. I am the head of a 3 car family - with 2 teenagers - one of driving age. No one in my immediate family will be purchasing, driving or riding in a ford vehicle in my lifetime. And that lifetime may be cut short due to ford's decision in relation to this issue. God help them.
The dealership refused to perform recall 03v482000 until the consumer repairs their engine. The recall symptoms have already occurred which lead to the engine failure. Please provide any additional information.
Consumer experienced fuel pump failure. *ph (nar)
Recall 03v482000 concerning stalling. Consumer had the fuel delivery pump replaced in march 2003 and november 2003. Vehicle was currently having same problems as mentioned in the recall. Dealer told the consumer the vehicle would not be covered under the recall. Consumer contacted the manufacturer on this matter. Consumer received a call back from mr. Lance tang, a supervisor for the customer service line, who told the consumer that she would never be able to get the new part under the recall.
Consumer received the federal safety agency recall letter 03v482000 concerning fuel pump failure. Dealer told consumer to bring the vehicle, and he will make diagnostic test which will cost consumer $80.00 to see if this was part of the recall. *ak
The driver received a recall #0037391 notice for the fuel pump. The mechanic stated that the consumer would pay for the diagnostic test. The consumer felt she should not have to pay for the diagnostic test.
My car has a constant bad vibration that intensifies on right turns, going up grades, and over bumps. I have taken it to jim click ford in tucson, az for a total of three times. Each time they come up with a different excuse and it never fixes the problem. I have been told at first it was, my tires, I replaced all four tires with top of the line michelins, then I was told that my fuel pump was going out and that is the cause of the vibration, now it is the coils. Not one of these has fixed the problem, I am still waiting on the pump to get in stock at jim click, and they did replace the coils at a charge of $370.88. In addition to the vibration it sporadically tries to stall and hesitates when turning. I also have my taillights, and back up lights constantly burning out, I have replaced them 3 times and the last time I had jim click replace them. (the back up light, passenger side is out again) I was also told the first time I took in my car to jim click ford (before the fuel pump recall), I needed to replace a failing fuel pump and that would cost $680.00 to replace. (parts and labor) I could not afford it and took it out of their shop, I then brought it in after the recall and they told me that the fuel pump was not the problem that it was the coil and they could not replace the fuel pump since it was not failing. I then fought it out with them and they said they would replace the fuel pump when it came in stock late january 2004. They did replace the coils and the engine check light was on when I brought it in and that is how they determined that it was the coils. They fixed that problem and I got my car back and guess again the engine light came on the very next day and the vibrations are getting worse. I am starting to feel that this car is a lemon my car only has 64,000 miles and has so many recalls and service bulletins it is scary.
I purchased my 2000 ford focus se from merlin motors in saskatoon. Production date - may 2/2000, stock no. Pp24941, r.o. No. 155631. I believe this car was previously owned by someone in british columbia. Here is a chronological breakdown of repairs. April 17/01 - took car in because driver mirror vibrated badly when driving - so badly that I could not look into it, it was shaking that much. Also, the trunk would not open from the release inside the car. Parts were ordered at this time. Vehicle kilometers- 32854. June 19/01 - they checked for driver mirror vibrating when driving and replaced driver side exterior mirror. The also checked for trunk not opening from the release inside the car, they replaced the trunk stop and adjusted. Vehicle kilometers- 35222 june 20/01 - they checked for power steering leak and replaced steering rack and set toe. Vehicle kilometers- 37782?? (this is obviously an error - I know I did not drive 2, 560 km in one day!) I also did not complain about the power steering and don't recall why my car was in there at the time. Sept 21/01 - they repaired rattle in right front going over bumps, tightened all assemble bolts in front end, removed right caliper and rotor, lubed all bushing, adjusted front splash shields, found tie rod bolt loose and tightened. They also fixed molding on window belt, which was loose and checked inside rear view mirror and found it flawed - part on order. Vehicle kilometers- 43170. Nov 3/01 - we were driving in saskatoon when engine started to boil. We knew this because of steam coming from the hood, all gauges in the car read normal! We took car to merlin - they could find nothing wrong with the car after their checks, and told us to bring it back if it happened again! Work order for this date states: customer saw steam coming from under hood, antifreeze pooled on engine, gauge read normal, steam coming from overflow tank - fill with a/freeze, pressure test for leaks, no leaks found.
I have nothing but grief with my 2000 focus. 1) most recently I had was traveling at 50 km/h when my front right coil spring dropped out of the front end. I phoned ford repeatedly and even though I discovered a program covering my the coil springs on I was given the run around saying that I was outside the program recall date by a few months even though the car was made at the wayne assembly plant; where other program recalls were coming from. I ended up in a field when the coil spring broke, narrowing missing the car next to me. I was thankful that I had escaped with my life but not to be covered by ford was a slap to the face. I am very upset about the way they handled this situation and I am determined to let everyone know about this situation. My alignment is also out because of the accident but can't afford to fix it right now. 2) four times since I've owned the car, the car has stalled. Twice rounding a corner going onto a highway and 2 twice on a straight away highway. It always happened when the gas gauge was below 1/8 of a tank and so I thought it was my fault because I was running out of gas. Of course I blamed myself. But four times ? I began to become suspicious when the car began chugging uphill on a recent long distance trip. I barely made it to my destination. When I took into a ford dealership in sudbury ontario the serviceman told me that knows of the problem though most of them came in under warranty. Of course the problem at first only presented itself when the tank was near empty and so I always or nearly always made sure to have at least half a tank full of gas when driving. Today the problem is present regardless of how much gas is in the car. Very convenient for ford seeing as though I am outside the 60,000 km warranty plan. Again I do not feel comfortable driving on the highways anymore. I am hoping that ford will hear me out a pay for the repair.
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