Tl* the contact owns a 2012 ford focus. While driving 30 MPH, the doors on the vehicle locked and unlocked automatically and the TCM light illuminated. The contact stated that the failures occurred after the vehicle was repaired under a manufacturer recall for a system update. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 69,817.
2012 Ford Focus locks complaints
Page 5 of 6: complaints 101 to 130 of 134, newest first, as owners wrote them.
Tl* the contact owns a 2012 ford focus. While backing out of the driveway, the driver side door swung open independently and failed to close properly. The door ajar warning light illuminated. The failure occurred constantly. The vehicle was taken to the dealer, but was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was 104,000.
Tl* the contact owns a 2012 ford focus. While parked, the rear driver side door latch failed to close the door. The contact stated that the door had to be taped closed just to drive to the dealer for repair. The repairs were covered by the manufacturer because the contact just purchased the vehicle; however, the failure recurred with the rear driver side door. The vehicle was taken to a dealer where it was diagnosed that the latches needed to be repaired. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 72,000.
Tl* the contact owns a 2012 ford focus. The contact stated that the rear driver side door latch failed. The contact had to make a minor adjustment to get the door to close. The contact notified two dealers who indicated that the door latch would need to be replaced. The manufacturer was notified of the failure. The approximate failure mileage was 47,000.
Tl* the contact owns a 2012 ford focus. While driving 20 MPH, the front driver door opened independently. The contact mentioned that the door failed to latch and the door warning ajar light constantly illuminated. The vehicle was taken to the dealer where it was diagnosed that the door latch failed and needed to be replaced. The vehicle was not repaired. The VIN was not included in the federal safety agency action number: pe1600 (latches/locks/linkages). The manufacturer was made aware of the failure. The approximate failure mileage was 46,016.
Tl* the contact owns a 2012 ford focus. While driving approximately 35 MPH, the front passenger side door unlatched and opened independently. The vehicle was maneuvered to the side of the road. The contact wrapped the seat belt webbing around the door handle and connected to the seat securely to prevent the door from opening. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 47,000.
Tl* the contact owns a 2012 ford focus. While driving various speeds, the transmission began to hesitate in a jerking motion and the vehicle stalled without warning. After waiting ten minutes, the vehicle restarted and resumed normal operation. The vehicle was repaired under the manufacturer's customer satisfaction program where the transmission control module was replaced; however, the transmission continued to exhibit hesitation after the remedy was performed. The contact mentioned that the rear exterior passenger side door failed to unlock until after numerous attempts. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 45,000. Updated 04/08/16*lj the consumer on a regular basis, while the vehicle was running, passenger had a difficult time exiting the vehicle. The door locks were difficult to unlock. The consumer had to press the door lock repeatedly before they would unlock. The consumer also stated the vehicle would stall at times at intersections. Updated 04/14/16
Tl* the contact owns a 2012 ford focus. The contact stated that the rear driver side door lock system failed. The rear driver side door lock became unlocked and caused the door to open while driving 35 MPH. The vehicle was taken to the dealer where it was diagnosed that the door lock needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 80,000.
Tl* the contact owns a 2012 ford focus. While driving 50 MPH, the driver side door opened without warning. The contact had to hold the door closed in order to continue driving. The vehicle was taken to an independent mechanic who diagnosed that the door latch was defective and needed to be replaced. The manufacturer was made aware of the failure. The vehicle was repaired. The failure mileage was 68,000.
Tl* the contact owns a 2012 ford focus. The contact stated that the driver side door latch fractured and prevented the door from closing. This was a recurring issue. The vehicle was taken to be repaired. The manufacturer was not made aware of the issue. The failure mileage was 71,000.
Tl* the contact owns a 2012 ford focus. The contact stated that the door latches fractured and warning lights illuminated. The rear and front driver side doors would not latch. The failure occurred intermittently. The contact notified the manufacturer and the vehicle was repaired. The VIN was invalid. The approximate failure mileage was 71,000. Updated 04/13/16*lj
Tl* the contact owns a 2012 ford focus. While driving approximately 55 MPH, the driver side door unlocked and opened and the vehicle stalled. The contact was able to pull the vehicle over. The vehicle was towed to the dealer where it was diagnosed that the computer system needed to be updated. The vehicle was repaired, but the failure recurred. The contact inquired about returning the vehicle. The dealer was not willing to repurchase the vehicle. The manufacturer was made aware of the issue. The approximate failure mileage was 37,000. Updated 04/14/16*lj
Tl* the contact owns a 2012 ford focus. The contact stated that the front driver side door would not latch and the door open warning indicator illuminated. The vehicle was taken to the dealer where it was diagnosed that the door latch needed to be replaced. The vehicle was not repaired. The contact was made aware of the federal safety agency campaign number: 15v246000(latches/locks/linkages); however, the VIN and model were not included in the recall. The manufacturer was made aware of the issue. The failure mileage was approximately 70,000.
Tl* the contact owns a 2012 ford focus. While making a turn, the rear driver side door suddenly opened. The failure occurred constantly. The vehicle was taken to the dealer where it was diagnosed that the door latch was damaged and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 95,000. The VIN was not available.
Tl* the contact owns a 2012 ford focus. While attempting to close the driver side door, the lock failed to latch. The vehicle was taken to the dealer where it was diagnosed that the latch needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The VIN was unknown. The failure mileage was 56,646.
Tl* the contact owns a 2012 ford focus. The contact stated that while attempting to close the rear driver side door, the lock failed to latch. The contact mentioned that a bungee cord had to be used in order to keep the door closed. The vehicle was taken to the dealer. The technician diagnosed that the latch needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was unknown.
Tl* the contact owns a 2012 ford focus. The contact stated that the drivers side door latch failed causing the door to be unable to remain closed while the vehicle was in motion. The contact had to hold the door manually in order for it not to open while driving. The vehicle was taken to the dealer who replaced the drivers side door latch, but the failure recurred with the rear drivers side door latch. The vehicle was taken back to the dealer for repairs. The VIN was not available. The manufacturer was notified of the failure. The failure mileage was not available.
Tl* the contacts owns a 2012 ford focus. While driving approximately 10 MPH, the front driver side door unlatched independently without warning. The vehicle was taken to the dealer where it was diagnosed that the door latch needed to be replaced. The vehicle was repaired. On another occasion, the contact mentioned that the rear liftgate unlatched independently without warning. The vehicle was taken to the dealer where it was diagnosed that the rear liftgate latch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 35,000.
Tl* the contact owns a 2012 ford focus. The contact stated that the rear driver and passenger doors failed to latch and open independently. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 46,000. The VIN was not provided.
Tl* the contact owns a 2012 ford focus. While the vehicle was being serviced at the dealer, the mechanic noticed that the driver side rear door latch assembly fractured. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 79,800.
Tl* the contact owns a 2012 ford focus. While opening the rear driver side door, the contact attempted to close the door; however, it would not latch and remained closed. The vehicle was taken to the dealer where it was diagnosed that the rear driver side door latch assembly was inoperable and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 47,000.
Tl* the contact owns a 2012 ford focus. The contact stated that the rear passenger side door failed to latch. The vehicle was taken to a dealer where it was diagnosed that the latch needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 73,000. The VIN was not available.
Tl* the contact owns a 2012 ford focus. The contact stated that the latch on the rear driver side door failed to close. The vehicle was taken to a dealer, where the latch was replaced. The manufacturer was made aware of the failure. The failure mileage was 92,194. Updated 12/03/15*lj
Tl* the contact owns a 2012 ford focus. The contact stated that the rear driver side door latch fractured. The vehicle was not diagnosed or repaired. The VIN was not available. The manufacturer was notified of the failure. The approximate failure mileage was 60,000. The VIN was not available.
Tl* the contact owns a 2012 ford focus. While the vehicle was parked, the contact discovered that the rear passenger door latch failed. The contact had to strap the rear door down with the passenger door latch in order to keep the door closed. The vehicle was taken to a dealer where it was diagnosed that the door latch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 6,000.
The driver side door latch broke while at the gas station and had to get it towed to the dealership for safety reasons.
Tl* the contact owns a 2012 ford focus. The contact stated that the driver side door opened independently and failed to shut properly. The dealer stated that the part needed to repair the vehicle was unavailable. The manufacturer was not notified. The VIN was not available. The approximate failure mileage was 49,000.
Drivers door latch failed to latch closed. Parts were unavailable in inventory. We were told that the part was not under factory warranty and no safety recall issued. Three weeks later rear door on drivers side failed. Door will not latch closed. Car is at dealer awaiting repairs. We were given the same information, the parts are not under factory warranty.
I own a company with a fleet of vehicles, two of which are a 2012 ford focus. Both ford vehicles have had multiple door latches fail. I will submit a separate entry for the other vehicle to provide the VIN# and details. The vehicle referenced in this document with the VIN# above has now experienced two separate incidents in which a door latch has failed between june and july of 2014. Each incident was a different door latch failing. This is a safety concern for my employee's out in the field because the door could swing open while they are operating the vehicle and cause an accident or an occupant of the vehicle to be ejected.
I own a company with a fleet of vehicles, two of which are a 2012 ford focus. Both ford vehicles have had multiple door latches fail. I will submit a separate entry for the other vehicle to provide the VIN# and details. The vehicle referenced in this document with the VIN# above has now experienced three separate incidents in which a door latch has failed between may and august of 2014. Each incident was a different door latch failing. This is a safety concern for my employee's out in the field because the door could swing open while they are operating the vehicle and cause an accident or an occupant of the vehicle to be ejected.
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