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Ford Freestar shudder problems

20 of the 2,533 owner complaints about the Ford Freestar describe shudder or vibration when accelerating, most of them for the 2004 model year.

owner complaints
20
worst model year
2004
typical repair cost reported
$3,000
typical mileage
97,000
Is there a fix? There is 1 recall for this area of the car. See below

By model year

What owners say

Filed Jan 3, 2018 · Transmission · 100,000 miles · MI

Vehicle was once under recall for torque converter but actual problem is water seeping into the PCM. The vehicle suddenly has shifting problems, suddenly loses all power while driving, sometimes won't go into gear at all, and knocks and shudders very intensely while accelerating. The vehicle performs all these while driving or stationary on all streets at all speeds. The problem initially it intermittent and progressively gets worse.

Filed Nov 18, 2017 · Transmission · 113,000 miles · OH

While driving my 2004 ford freestar minivan, at approximately 45mph (miles per hour), the vehicle begins to shudder as if I am driving over rumble strips and when climbing slight or steap inclined hills the shidder worsens. I purchased the vehicle ised from a car lot. I have moticed that all of the ford freestar roums state that there is a recall on the torque converter. I looked up my vinfor recalls and it states that there are no recalls fornmy vehicle. I wonder if the original recall has already been taken care of by the previous owner and the replacement part is faulty as the ms.azose v. Ford motor company class action lawsuit states it is. Any insight on this matter would be extremely helpful. Thanks

Filed Sep 9, 2017 · Acceleration, Transmission · TX

My van just suddenly lost all drive power. It wont go forward or back. It shudders and doesnt accelerate properly.

Filed Oct 9, 2016 · Transmission · NC

Backed out of driveway and noticed that the transmission seemed to hesitate or shudder. Pulled onto interstate and transmission shifted very sluggishly and started slipping. Pulled off the road and vehicle would not move. With transmission in gear, engineering just reved. Had to have vehicle towed home. The next morning the vehicle would move but continues to shudder/slip. Went online and discovered recall. Had received no notice from ford.

Filed Aug 9, 2016 · Transmission · 150,000 miles · IN

When we bought this vehicle we loved it but it steadily went down hill. We got notification of recall about 6 months after purchase and tried several times to get into the dealer. Finally got it in march 2016 and now here I am paying on a vehicle that the torque converter went out on. Prior to repair the transmission would roughly shift and jerk/lurch into selected gear and at higher rates of speeds would shutter and trans light would come on. Now it doesn't respond to the gas pedal right away and then the engine shakes/shudders and the dipstick has a substance on it and when driving today it just coasted like in neutral! I have 4 children and this does not give me faith in ford and it is my 3rd generation star van and my 6th ford vehicle in general.

Filed Dec 13, 2015 · Transmission · 97,000 miles · CT

Replacement torque converters continued to fail after replacing original transmission and failed torque converter at 97k miles. Replaced torque converter four times in 37k miles under warranty for "shudder". Ford dealership refused to diagnose or determine the continued failures. Independent diagnosis stated failures were due to the introduction of debris from the original failure, during the installation of the replacement transmission, or the replacement was defective when installed. Ford dealer and company would not replace the transmission. Ford warranty ended on 12/12/15 and the situation remains unresolved. Fortunately shudder failures occurred on the road, but vehicle could be driven to dealership for repair. The first original failure occurred on a off ramp and other motorist's assisted in pushing it to the side, avoiding a possible rear end collision! The newest torque converter can fail at any time and could result in a serious accident. Vehicle is used only in local driving as safety considerations have to be considered first. Ford customer service in detroit refused any consideration of the situation. You cannot contact anyone with authority at ford as they are shielded by customer service. The consumer has to consider legal options at what cost to them? There is also a problem with hard shifts from into a drive gear(r,od,d, 1) from "n" or "p". This is an indication of failure of the internal neutral to drive accumulator. Resulting from a stuck piston or seals, or springs damaged or missing. When demonstrated to the dealership service manager and mechanic they ignored it and refused to accept it and properly diagnosis the situation. The independent diagnosis said the transmission had to be replaced and the installation done under proper clean conditions and flushing of the cooler and lines. If not done properly the the situation would reoccur .

Filed May 12, 2015 · Transmission · 141,723 miles · OH

When driving down the road as vehicle appears to shift from drive to over drive there is a shudder in the transmission. I have had vehicle check by a professional repair facility and been advised that the torque converter is bad. This vehicle does not fall under the recall, although I am having the same problem of the vehicles that were recalled. I am hoping that a revision can be done on this vehicle and all others like can be included in the recall.

Filed Apr 6, 2015 · Transmission · 89,637 miles · VA

My van had a recall 11s25 for a faulty torque converter. I had it replaced 8/7/2013 with 72690 miles at huff ford in wytheville, va. It started having the same symptoms last tuesday. I had it checked at huff ford in wytheville, va, they could not duplicate the problem, but it continues to "shudder" at different times. When I asked about the torque converter being covered because of the recall I was told there was only a 12 mo 12000 mile warranty. Is that all ford is required to do for this continuing torque converter/transmission problem? Any help would be appreciated. Thanks, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Filed Feb 15, 2015 · Transmission · 47,322 miles · FL

Received 3 vehicle service bulletins mfgr campaign #: 11s25 . Made appointment for 07/08/14 @ 10:00am with duval ford 32210 and drove my van there. Duval ford rented me a hertz vehicle because they could not finish the recall repair. On 07/11/14 duval ford called me to say my van is ready. Mileage on my van in on 07/08 was 47322, mileage out on 07/11 was 47324 . 08/25/14 mileage 47597 called duval ford my van keeps stalling and shuts off in drive also chugs up on inclines. I had aaa tow in. Duval ford did in place next morning start up, no road test did say 1 code in system p21 07 rev limiter. I drove home approximately 15 miles no stalling. 09/05/14 mileage 47598 ? As written on service order called duval ford my complaint upon accelerating van shudders called aaa towed in to duval ford roadtested found bad shutter, no acceleration, found #3 cyl not firing #5 misfiring, replaced coil pack, spark plugs and wires removed upper intake to service. Charge $780.25 09/25/14 mileage 47834 called duval ford, aaa towed in,check engine light on and not driving right diagnosis water in the PCM connector resealed top engine cowl, numerous transmission and engine codes on. 10/21/14 mileage 47968 called duval ford aaa towed in van stalling and won't move when in reverse gear. Diagnosis trans codes in memory u1039,po713,p1502 voltage spikes when trans upshifts. Etc.. 01/21/15 mileage48536 called duval ford aaa towed in van stalling shuts off won't move when in reverse. Diagnosis cannot find any problem. Driver returned van to my driveway. No work service order. 01/23/15 mileage 48549 started van would not move when in reverse played with shifter, did go in reverse backed into street shifted into drive, engine lt on, shudders. Drove 50 ft turned around parked it in driveway. Same original problem after recall fix. Time line 197 days and 1225 miles no previous problems.

Filed Jan 13, 2015 · Engine, Steering · 114,000 miles · GA

Sudden loss of power to wheels @ 114,000 miles; ford dealer: "you need to purchase a rebuilt transmission" this is the torque converter as known to the federal safety agency; demanded ford refund, refused. Second ford remanufactured transmission warranty not being honored with failure @ 93,000. Ford dealer: "replaced fuse, torque converter shudder; your van has over 200,000 miles on it!!" significant transmission vibration with steering shudder, re-diagnosed january 10, 2014; continuation of 93,000 failure and claimed repair. Pcm failed at aprox. 85,000 miles; power steering leaks year after purchase @ 53,000 original miles. Ford dealer refuses repair/refund. All documents in possession.

Related recalls

Power train: automatic transmissionReported January 9, 2012 · 206,452 vehicles affected
What is wrong
Ford is recalling certain model year 2004 and 2005 ford freestar and mercury monterey vehicles. The torque converter output shaft may fail.
Risk
This condition results in a sudden loss of motive power with no warning, increasing the risk of a crash.
Remedy
Ford will notify owners, and dealers will replace the torque converter free of charge. The safety recall began on august 9, 2012. Owners may contact the ford motor company customer relationship center at 1‑866‑436‑7332.

Recall number 12V006000 · Recall details

Questions about the Ford Freestar shudder

Which Ford Freestar years have shudder or vibration when accelerating problems?

The model years with the most reports are 2004 (7 complaints), 2005 (7 complaints) and 2006 (6 complaints).

How much does it cost to fix shudder or vibration when accelerating on the Ford Freestar?

Owners who mentioned a price put the repair at about $3,000 (median of 7 complaints that include a dollar amount). Costs vary with mileage, warranty and where the work is done.

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