Ford Fusion Hybrid door locks problems

Filed Jul 30, 2024 · Locks · 143,000 miles · OH

The contact owns a 2016 Ford Fusion Hybrid. The contact stated that after the vehicle was parked, the contact’s husband exited and closed the front passenger's side door; however, the front passenger's side door latch fractured and failed to properly close the door. The contact stated that there was no impact to the front passenger's side door that could have caused the door latch to fracture. The contact had to firmly push the front passenger's side door to keep the door closed. The vehicle was taken to an independent mechanic, who determined that the front passenger's side door latch needed to be replaced. The vehicle was not repaired. The contact related the failure to the federal safety agency Campaign Number: 23V775000 (Latches/Locks/Linkages); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the federal safety agency Hotline. The failure mileage was approximately 143,000.

Filed Feb 12, 2021 · Electrical · 61,000 miles · CA

My trunk kept popping open once in a while. I finally left my key fob a long way from the vehicle and it still popped open. I eat my lunch in my car at work and I was sitting there and all of the sudden the trunk popped open by itself and then I heard the door locks click open. So I decided when I finished my lunch to lock it up and put my keys back in my office. Later I walked out because someone told me my trunk was open. Not only was my trunk wide open but my door was unlocked. I was home one day and we had temperatures in the 80's that day and the car was wigging out. The key pad on the side was lighting up and fading out and the trunk was clicking like crazy (it was already in the open position) and I kept hearing the doors unlocking constantly. This must've happend all night long because my battery was dead in the morning. I made an appointment at penske ford in la mesa, ca. I brought it in and he said he never heard of the problem. But online there are quite of few people that have this issue. He asked me about my battery because I told him it killed it and I had to charge it. He looked and it was over 5 years old. So, I replaced the battery. So, my wife told me it was wide open again this morning at 5:30 am. Now I have to bring it back to ford. Iwith so many people having the same issue. Can't someone make them do a recall on this? Why should we have to pay out of our pockets for their inability to build a quality vehicle? Now I have to drop it off there and they said that they have to wait for the issue to happen so they can see for themselves. I'm officially carless until they figure it out. Nothing like spending over $22,000 on a car that I can't use. Oh.. Also it happens while I'm driving so the trunk pops open and blocks my entire rear view mirror.

Filed Dec 5, 2020 · NJ

Everytime I go over 60 MPH I hear a rattling nose from the front passenger door and I know there's a safety recall for ford fusion door latch so I called the dealer and also ford customer service but both said there's no recall with my VIN but I can hear it and I'm afraid that my passenger door might open while driving. Ford wants me to pay out of my pocket for dealer to look at it but I'm broke due to pendamic.

Filed Apr 5, 2020 · Electrical · 99,110 miles · CA

The door latch of the rear left door won't latch. I am unable to close the door (door stays open, unlocked). I tried numerous times to shut the door closed unsuccessfully. The car was stationary this morning when I went and opened the door, but when I tried to close I notice the door stays loose open.

Filed Sep 26, 2019 · Body · 68,400 miles · DE

Tl* the contact owns a 2011 ford fusion hybrid. The contact stated that the front driver's door would not open from inside the vehicle. The contact had to roll down the window and open the door from outside the vehicle. The contact called boulevard ford lincoln of lewes at 877‑863‑6365 (located at 18443 coastal hwy, lewes, de 19958) and scheduled an appointment. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was not repaired. The failure mileage was approximately 68,400.

Filed Jun 30, 2019 · Body, Transmission · 107,000 miles · VA

While coming off of an exit my right front passenger door flew open and I was almost in an accident because it frightened me as another car behind me had to brake as well to avoid hitting me from the back. I read up on this car and there is information statin the there are problems with the door lock/latches where you think your door is lock and it is not. Now I try yo close it, the door will not lock at all. I did not see a recall on my VIN but I not have to contact ford because there is information all over the internet stating that is a know fact to happen on the 2013 and I believe the 2014 models. I also have an issue where the sync with my ford does not work correctly. I am unable to use touchscreen because when I due I get an error message pops up on the screen saying something about the USB and power source and does not allow me to do anything else. I literally have to turn off and restart my screen.

Filed May 16, 2019 · 64,000 miles · CA

The door latch failed while stationary. I opened the door and it would not close. The car had already had all the door latches replaced in 2016 because of the recall issued for door latches failing. The "new" door latch failed due to the same problem the recall was supposed to correct.

Filed Mar 28, 2019 · Electrical · 38,900 miles · MO

Receive error "temporarily lost communication with the climate system". Unable to operate the climate system, windows, door locks and radio volume. This occurs frequently and is a safety concern, especially in hot weather unable to operate windows or AC.

Filed Aug 19, 2018 · Airbags, Body · 100,000 miles · FL

Summary: I have two complaints. 1) takata recall, ford sent me the notice in 2016 and ford mechanic shop said that ford had not made any replaceable air bags these past three years. I just called this week 8/13/18 due to another recall notice and again no airbags had been made. 2) door latch stop working and there was a recall on the ford cars and many recalls that dated back in 2011, but not on the ford fusion 2010? Why? Many owners had complained about the ford fusion cars. See:last week's recall covers 389,585 2012-14 ford fiesta and 2013-14 ford fusion and lincoln mkz cars. Ford says the door latch in these vehicles may experience a broken pawl spring tab, which typically results in a condition where the door will not latch. If a user latches the door, there is potential the door may unlatch while driving. Ford is aware of two allegations of soreness resulting from an unlatched door bouncing back when the customer attempted to close it. Dealers will replace all four door latches.in march 2017, ford recalled 213,000 2011-13 explorer suvs and police interceptor utility vehicles in north america because the spring that controls the interior door handles may prevent the door from latching completely. Ford said it was a different issue than the new recall. In january, ford recalled 204,945 2010-13 taurus, lincoln mks and police interceptor. The federal safety agency upgraded an investigation into hundred of complaints of doors failing to latch or flying open into nearly 486,000 2011-13 fiesta cars. The federal safety agency received 207 reports related to the problem, with 65 doors opened inadvertently while the vehicle was in motion. This is a serious safety concern as far as I can tell. Fusion 2010 should have been recalled for sure! 225 dollars to replace at the dealership because ford "doesn't just sell the spring you have to replace the entire unit."

Filed Mar 1, 2018 · 72,799 miles · HI

On 2/27, when I tried to open the driver's door to get out of my car, the door would not open. I tried unlocking it to no avail. I had to roll down the window and use the outside door handle to get out. (car was parked in a parking lot) when I took it to the dealer for repair, I was told extended warranty does not cover repair, as there is no recall and it is not a mechanical failure, read your contract. So apparently safety is not an issue to the ford dealership service department.