After activation of ABS brake system, brakes became "soft" and "spongy" with permanent increased braking time. As described in safety recall 19S54, this due to to a valve in the Hydraulic Control Unit (HCU) being stuck open. I received a letter from Ford Motor Company regarding this safety recall in 2011 informing of the defect and assuring "we will correct this condition." The vehicle was taken to Koons Ford (1051 E Broad St., Falls Church, VA, 22044; 703‑241‑7250) on 7/5/21 for repair. However, the HCU was not replaced, which appears to be the only remedy to this problem. Instead DOT 3 brake fluid was replaced with DOT 4 fluid, according to Koons Ford. However, after subsequent activation of the ABS brake system, the brakes became impaired again in the same way as before. I returned the car to Koons Ford on [XXX]. A "one-time" repair was performed pursuant to "customer satisfaction program" 21N11, as Ford acknowledged in a letter to dealers dated 12/7/21 that numerous customers were returning as the action prescribed in safety recall 19S54 did not repair the defective brakes. However, the HCU was not replaced. Service Advisor Kevin Lacki told me the HCU "passed" the inspection/diagnostic despite replication of the problem. I complained to Service Manager Rob Ryans who did nothing. I emailed the General Manager of the dealership twice, and he never responded. I called the manufacturer on [XXX] (case #[XXX]), but no action was taken. The problem of "soft" brakes and extended travel time quickly resurfaced and led to a vehicle accident in early 2023. The Ford Motor Company is employing a diagnostic that results in false "passes" for HCUs that should be replaced (and/or this dealership did not correctly perform the service actions). Even after "passing" Ford's diagnostic, the HCU valve(s) become stuck open after ABS activation. The safety recall should be investigated and the recall amended to replace faulty HCUs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 55
2009 Ford Fusion brakes complaints
Page 2 of 19: complaints 11 to 40 of 531, newest first, as owners wrote them.
While i was driving and the car hits a hole if the road, and i tried to brake so i can controll the car the breakes became uresponsive for the moment and after a few seconds when i try to brake again the travel space of the brake pedal is increased a lot and is near the end, and it takes a lot before the things return to normal( so it happens only when the car try to activate te ABS system).
The contact owns a 2009 Ford Fusion. The contact stated that while driving at various speeds, the brake pedal would depress to the floorboard without warning. The vehicle was taken to a dealer where the contact was informed that the Hydraulic Electric Control Unit (HECU) had failed and needed to be replaced. Upon investigation, the contact discovered the federal safety agency Campaign Number: 19V904000 (Service Brakes, Hydraulic). The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in the recall. The vehicle was repaired. The failure mileage was 92,000.
The contact owns a 2009 Ford Fusion. The contact stated that the vehicle was experiencing extended brake pedal travel while driving. The contact stated that while driving at various speeds and depressing the brake pedal, the brake pedal traveled down to the floorboard, causing the braking distance to be extended. There was no warning light illuminated. Additionally, the contact stated that while her husband was pulling into the garage, the brake pedal was depressed. Still, the failure recurred, causing the vehicle to crash into the garage wall. There was no injury sustained. The vehicle was drivable. The contact later received notification of Ford Campaign Number: 21N11. The vehicle was taken to the dealer, where the brake fluid and the brake fluid cap were replaced; however, the failure persisted. The contact stated that the dealer had not replaced the HCU. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer referred the contact to the federal safety agency Hotline for assistance. The failure mileage was approximately 160,000.
The contact owns a 2009 Ford Fusion. The contact stated while driving at an undisclosed speed, the brake pedal depressed with no warning light illuminated. The vehicle was taken to the dealer however, the vehicle was not diagnosed or repaired. The contact was informed that the brake lines had been flushed. The contact stated while driving at an undisclosed speed, the failure recurred. The vehicle was taken to the dealer for a second time, and the vehicle was diagnosed with an HECU fuse failure. The contact was informed that the HECU fuse needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 173,890.
Chapman Ford in Marysville, Ohio has had my car for ABS recall for almost a month now. They said they are waiting on the HYDRAULIC CONTROL UNIT HCU. Is this normal to take this long to fix.
Ford dealership refuses to replace ABS HCU unit. Recall states that it will be replaced if defective. Dealership said that it is defective but not part of the recall. Shows that it is part of the recall.
Hcu fails and prolongs braking, brakes are often soft
My brakes have been soft when I was sold the vehicle. I was assured multiple times that there is nothing wrong with them. As I have taken it in for multiple oil changes, the mechanics always seem to have a problem with the brakes. I’ve taken it to get the calipers, discs and master cylinder replaced and they have been bled for over 24 hours and are still soft and can’t find the reason. Every mechanic has told me they won’t pass safety yet I was sold this car with a safety pass. I’m still paying on this vehicle and haven’t even had it a year. The photos I uploaded are from Carfax Car care. I have receipts for the brakes and master cylinder being replaced if those are needed.
My vehicle failed to stop which resulted to a car crash
With new brake pads on brake pedal goes to the floor. Brake/ABS is on and won’t clear either. Also when driving brakes want to engage then disengage
Extended brake travel that caused me to get into a car accident. Also my airbag did not deploy causing me to have a serious headache. I had two people in the vehicle with me. I pushed down on the brake pedal and it felt like it wasn’t stopping or it was stopping very slowly. I was driving straight the person in the white pontiac was trying to turn left. I had the right away no yield or stop sign, but she pulled out in front of me. Driver was a 16 year old girl
The contact owns a 2009 Ford Fusion. The contact received notification of the federal safety agency Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The dealer had been notified of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the ABS warning light had illuminated on the instrument panel. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 43,000. Parts distribution disconnect.
My car was recalled for the ABS HCU unit (recall#19S54) that was experiencing spongy brake performance with occasional times of going to the floor and losing all brakes and putting the entire community and myself at risk. I took it to Sunrise Ford on 5/10/22 at 7:30 am. after having a full brake job, replacing all pads, rotating drums and flushing the system at my trusted mechanic. Even after all work was performed, the problem was not solved. I drove to the dealership and the brakes were functional but occasionally would fail and I could pump them back up. There were NO CODES of malfunction of any kind when the car was brought to the dealership. They confirmed the HCU was faulty and said they would replace it free of charge. 3 hours later I was informed they couldn't fulfill the recall without an 1160. repair to the ABS unit. When I declined the expensive repair and asked they return the car with the recall performed they refused. They said it was not drivable and they wouldn't give it back or complete the job without making this other repair. I asked to pick up my car and they would only return my vehicle if I signed a safety waiver and had a tow truck to remove it. When I arrived with a tow truck it wasn't ready and I was left waiting for 45 minutes. Then when my mechanic got the car back the entire braking system was dismantled and brake fluid was sprayed everywhere including the inside of the headlight. The communication module was disconnected so no codes could be generated. When I complained in an internal online review form, I was put on a DO NOT SERVICE list by Deana Ramirez the service director at Sunrise Ford. I was also told that this list went to all Ford dealerships preventing me from receiving this recall service at any dealership.
on May 2021 accident happen prior to brake couldn't t brake as soon as it's pressed. it took long time after pressing the brake to come to complete stop. i contact silver spring ford to diagnose the recall issue but they insist I have to pay. i explained them it's on recall and the letter I received stated that diagnose and parts indicate free of charge but the are refused to perform the diagnosis and solve the issue.
The contact owns a 2009 Ford Fusion. The contact stated while driving 50 MPH, the vehicle in front stopped abruptly. The contact depressed the brake pedal however, the vehicle failed to respond and stop in a reasonable time. The contact stated there was no warning light illuminated. The contact steered the vehicle towards the ditch to avoid collision and pumped the brake pedal to stop the vehicle. The vehicle was towed to the residence. The contact called the local dealer and was informed that the VIN was included in the federal safety agency Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the dealer did not have the equipment to service the vehicle. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 84,000.
The contact owns a 2009 Ford Fusion. The contact received notification of the federal safety agency campaign number 19V904000 (Service Brakes, HYDRAULICS) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. The VIN tool confirmed parts not available.
The contact owns a 2009 Ford Fusion. The contact received notification of the federal safety agency Campaign Number: 19V904000 (Service Brakes, Hydraulic). The contact took the vehicle to the local dealer and had recall remedy completed. The contact stated while driving 65 MPH and depressing the brake pedal, the brake pedal went to the floor and the vehicle failed to decelerate. The contact stated that the ABS warning light was illuminated. The contact was able to maneuver to the side of the road and use the parking brake to stop the vehicle. The contact was able to continue to her destination but continued to experience the failure intermittently. The contact also stated that while reversing the brake failed to operate as needed. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 142,000.
The contact owns a 2009 Ford Fusion. The contact received notification of the federal safety agency Campaign Number: 19V904000 (Service Brakes, Hydraulic) and 21V158000 (Air Bags) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact stated that while depressing the brake pedal, the braking distance was extended. The failure was intermittent and occurred at various speeds. The approximate failure mileage was 163,000. VIN tool confirms parts are not available.
I have been waiting on a part on my brakes. The Hydraulic control unit of the anti-lock braking system is stuck open. This has resulted in extended brake pedal travel requiring to stop the vehicle. Increasing the risk of a crash! I was sent an email stating this anticipated part to be available late first quarter 2020. This recall has been since 2019. I've had the vehicle in 2 different FORD MOTOR Companies and the part is still not available. After 2 months of the vehicle sitting at the Ford Motor Company, I was told I could pick up the car and it was safe to drive until the part was available, yet no one has been able to give me the TOA of the part. My 16-year attempted to drive this vehicle to school and the brake pedal is still extending requiring delay of stopping time. Increasing the risk of a crash!
total abs brake and main brake system failure. Car was dropped off at the dealership 12/23/21 and I'm being told parts aren't going to be available until 2/28/22 at the earliest, probably longer. Ford won't provide any faster parts or a rental car coverage and this is my only means of transportation. The recall needs to provide this in addition to the repair or ford should buy back the car. They are causing a life threatening situation, no parts to fix it in a timely manor and no rental coverage for the owners.
I was driving and my abs light came on and is stuck open, my brake pad fell off on the driver side and the spindle is bent. I’m not sure what happened to my air bags on the passenger side. It looks like it tried to explode
The contact owns a 2009 Ford Fusion. The contact stated that while his son was in a parking lot, his son experienced complete brake failure upon depression of the brake pedal without warning. His son was forced to use the parking brake to stop the vehicle. The contact had the vehicle towed to a dealer where they informed his son that the vehicle was included in the federal safety agency Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle remained in the possession of the dealer. The failure mileage was unknown. VIN tool confirms parts are not available.
The vehicles HBU continues to fail. After repairs done to the master cylinder, new tires, brake pads and rotors the condition of the car continues. The brakes continue to fail. Sound Ford (under the recall) flushed the braking system, however the condition continues. When asked about the repairs, the service manager informed me that the recall only covered flushing the braking system and replacing the fluid. The braking system has failed in total 3 times now. Sound Ford claims there is nothing wrong with the vehicle's braking system. The braking system continues to fail.
2009 ford fusion. Consumer writes in regards to work not properly performed regarding safety recall 19v‑904. The consumer stated after having the recall repair completed, the brakes failed in the same manner the recall described. The manufacturer stated the failure was a warranty issue. The vehicle's warranty was expired.
The contact owns a 2009 Ford Fusion. The contact stated that while operating the vehicle, the ABS light intermittently illuminated. The contact stated that the failure occurred after the vehicle was serviced under the federal safety agency Campaign Number: 19V904000 (Service Brakes, Hydraulic). The vehicle was taken to the local dealer and diagnosed that the ABS module had failed and was replaced. The manufacturer was notified of the failure, assistance was offered. The failure mileage was 50,000.
The contact owns a 2009 Ford Fusion. The contact stated that while her daughter was driving at 40 MPH, the brake pedal was depressed but felt soft and failed to respond. There were no warning lights illuminated. The contact’s daughter continued to depress the brake pedal, but it would not respond. The contact stated that her daughter pulled the parking brake and the vehicle stopped. The contact became aware of the federal safety agency Campaign Number: 19V904000 (Service Brakes, Hydraulic). The vehicle was towed to the dealer for recall repair; however, the dealer informed the contact that the parts for the recall repair were not yet available. The vehicle was towed back to the contact’s residence. The dealer informed the contact that the parts for the recall repair were available and the vehicle was towed to the dealer. The contact stated that the hydraulic control unit was replaced as part of the recall repair however, the failure persisted. The dealer diagnosed that the brake master cylinder had failed and needed to be replaced. The contact stated that the brake master cylinder was replaced however, the failure persisted. The dealer advised the contact that the hydraulic control unit needed to be replaced and they had ordered a new part. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and advised the contact that the parts for the recall repair were not yet available. The vehicle was not repaired. The approximate failure mileage was 130,000. Parts distribution disconnect. Case number [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
The contact owns a 2009 Ford Fusion. The contact stated that while driving in rain, sleet, or inclement weather approximately 40-45 MPH, the brake pedal was applied however, was soft and depressed to the floorboard. There were no warning lights illuminated. The contact had to pump the brakes to engage to about 50 percent. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the brakes needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure however, no further assistance was provided. The vehicle was previously repaired under the federal safety agency Campaign Number: 19V904000 (Service Brakes, Hydraulic). The failure mileage was approximately 99,300.
This vehicle had a recall on the ABS Hydraulic Control Unit it was taken to the dealer Champion Ford in Erie, PA June 14, 2021 to have it taken care of where they flushed it and put new cap on but did not replace the Hydraulic Control Unit. Shortly after that ABS light went on on the dash and car sat for awhile ( I bought car recently from coworker). After we purchased light was still on so we took it back to Champion Ford in Erie, PA and they said the Hydraulic Control Unit is bad and needs replaced and that is back ordered and it will be $813 because Ford will not pay for the recall because it is not a reasonable time for subsequent failure. The car only has 1000 miles on it since it was in for recall in June 2021. I called Ford 800 number and they cannot tell me what a reasonable time is and how long the recall is good for. Any help I could get would be appreciated. I have a new 16 year old driver driving this car so this is an extreme safety issue. PLEASE HELP. Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2009 Ford Fusion. The contact received a notification for the federal safety agency Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. After he received the letter, the contact stated that the brake pedal would depress to the floorboard with the ABS warning light illuminated. The contact had taken the vehicle to the dealer where the recall repair was performed; however, a few months later, the failure recurred. The contact had taken the vehicle back to the dealer where they confirmed that the brake pedal pressure was low. The dealer replenished the brake fluid; however, the failure persisted. The manufacturer had been notified of the failure but informed him that the recall repair was already performed. The vehicle was not repaired. The failure mileage was approximately 79,000.
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