My wife was driving the ford fusion and an error for "service power steering" came up on her dashboard. She still had power steering and was able to make it to work and park. Upon leaving work, she turned the car on and realized the power steering was completely gone. She could not drive the car because she could not efficiently turn the wheel. I had to go pick her up and at which point I realized I could attempt to steer the car. I was able to make the commute home safely, although the drive was a struggle the entire time. We took the car to a ford dealership. They were unaware of any common issues. They diagnosed the car needing a new rack and pinion unit (the epas unit). We replaced the rack and pinion, not through ford because they wanted $1800 we did not have. And the issue is still present. The car not safe to drive. It has been a real inconvenience for my family. The car is 5 years old and this is a major issue. And we still have 3 years left of payments on something that is currently not drive-able....//. Updated10/27/15 *bf updated 12/05/2017
2010 Ford Fusion driver assistance complaints
Page 5 of 7: complaints 101 to 130 of 167, newest first, as owners wrote them.
Tl* the contact owns a 2010 ford fusion. While driving at any speed, the service advance traction and service power steering now warning lights illuminated and the power steering seized. The vehicle was not repaired. The manufacturer was notified of the failure. The manufacturer was made aware of the failures. The approximate failure mileage was 120,000.
I was driving home from work, had to stop and drop some items off for my daughter at summer camp. When I was leaving camp the steering felt like it wanted to pull to the right, a few miles down the road all power steering was lost. Service advanc-trac warning message was being displayed on the dash board. I pulled over at a convenient store to investigate the problem, could not find anything. It was raining so I carefully drove home without any power steering. Took car to local dealership where they diagnosed the problem as a rack& pinion failure, total cost to repair $1,641.00. The dealer stated they had not seen this problem before. After a short search I found hundreds of similar problems reported. I read where this same problem initiated a recall on the 2011 ford fusion, but no help referenced to the 2010 ford fusions. If they identified the defect in the 2011 models, shouldn't they fix the problem from the previous models with the advance-trac system. No dealer will touch this vehicle with its defect as a trade-in, meanwhile I'm still paying on a car that I can not drive safely.
My vehicle's power-steering got disabled out of nowhere apparently I'm not the only one with this issue, I get an error on the driver panel saying to service power steering now.
I was traveling down the highway around 60 MPH and the power assist check message came on. I stopped in the next town and shut car off. When I restarted I said to check system now and had no power steering whatsoever. Since I was 1.5 hours from home I tried driving for about 20 miles and decided that was enough as there was very little control of car. Ended up having someone come pick up car a trailer it home.
Electronic power steering stopped working after having started the car and driving off, messages that displayed on dashboard include "service advancetrac" and "power steering assist faulty".
I was driving about 25-30 MPH in the busy streets of van nuys california, I had my entire family in the car as we were going to eat dinner. As I approached the parking lot from the street, the "vehicle dynamic control off indicator light" turned on, then immediately right after a message on the dashboard popped up and read "power steering need service". As soon as I tried to turn into the parking lot the power steering went out, I had to use all my strength to pull the steering wheel and avoid crashing into the cars exiting the parking lot (the cars were waiting to make a right, into the main street van nuys blvd). I can usually muscle a car without power steering, if it were a traditional oil pump, but the electrical system was almost impossible to turn. Luckily I made the turn without incident or injuries, but this is definitely something ford has to address. There are many situations I can imagine where this power steering failure may lead to property loss, injury or even death. The power steering gave no warning, I looked up how to fix this problem online, only to find that hundreds of people had experienced the same exact problem, I also noticed that all their posts were within the last month, so this problem is not uncommon. Ford must address this problem asap in order to avoid injury or death, they should have noticed this in the testing phase of fusion production. Thankfully my family and I are ok, but now I have to find a way to work and come up with $1800+ for repairs.
While driving 30mph the advancetrac system flashed on the that dash board. As a result I lost all power steering control and almost ran head on to an ,on coming vehicle as I was making a right hand turn. Took the vehicle to dealer to get repaired ($1249.40). This all occurred on 12/15/2012. The second incident happened on 12/27/ 2014. As my family was traveling 70mph down i44 near joplin, missouri. The advancetrac system flashed on the dash board and once again I lost all power steering control. In doing so the vehicle took a hard right almost putting my vehicle underneath a tractor tailor. I was able to get the vehicle under control and limped the vehicle back to my home. The fault in this vehicle almost killed me and my family , this is a on going problem with this vehicle around the nation. How many fatalities is it going to take before the federal safety agency forces the ford motor company to recall the vehicle's and fix the problem. Thank you for your work , in getting this problem resolved.
While driving, a traction light came on, some warning beeping and it said service power steering and auto trac. Steering wheel got really hard to turn and had to drive it in to mechanic.
I had a problem with my power steering wheel wit a ford fusion 2010 I investigate end found that 2009 to 2011 have a power steering wheel problems that cost 1600 to fix it there's 1000600 complains about this and ford needs to change all the power steering wheels end there's being a lot of accidents when people are driving on the freeway when the power steering brake down they should make ford fix this problem like they made chrysler I don't know know how much people are going to die until you guys fix this.
This is 3rd incident. Daughter driving vehicle on interstate approx 75mph. After 1 hr of driving, steering got stiff, advance trac light sensor appeared and "service power steering". She slowed down and was able to exit the interstate safely and park the vehicle at a gas station. After turning off the vehicle and turning back on, power steering was completely out. "service power steering now." my husband went to pick up the vehicle and see if it needed to be towed back to dealer. Once the car sat for about an hour, my husband turned on the vehicle and steering was operational. He was able to drive the vehicle back to the dealer (an hour drive on interstate going 50mph). He noted that the steering would come and go - didn't matter what speed he was going- it was sporadic. Dealer recommends new power steering even though the power steering was replaced 2 years ago. They weren't sure if this would or would not happen again. Seems to be a ford defective part (software issue or sensors) that hasn't been recalled yet so by replacing the module again may only be a band aid till a recall is made and a "fix" is made to this part. ?advance trac sensor,?torque sensor, etc.. Seems like once the advance trac sensor is tripped, it's a domino effect and power steering sensor is somehow disabled. Ford already recalled other models with this epas for different defective sensors - not sure why the ford fusions haven't been recalled yet. Maybe they don't know the exact cause of the power steering failure?
We were pulling out of a parking lot and a warning chimed to "service advancetrac" and,simultaneously, I lost power steering while trying to turn. We came to a red light so I tried shutting the car off. Upon restart, everything appeared to be working properly. However while driving home the warning came back on, and I continued to lose power steering at random times. Driving around curves was especially frustrating, since I would go into the curve without power steering, and it would sporadically resume function, causing me to run off the road twice. We have not driven the car since then.
I was driving at about 25-30 miles per hour and got a flat tire. I stopped the car and changed the tire, but once I started driving the caution alarm came on and started flashing that the "electric power assisted steering" malfunctioned. It became difficult to steer the car. I almost ran off the road into a drainage canal trying to make a turn.
As I was going down the highway, my power steering failed. I was almost unable to turn into a parking lot to get the car off of the road. The messages on the dash read power steering fault and service advance trac. This seems to be a common problem with these type of cars. The replacement part is $1400.00 plus labor. Something needs to be done to get this recalled.
Shortly after starting the car the power steering service and advance trak service announcements came on dash. We drove for another 10-min and then stopped the car. When we restarted the car, we had no power steering at all. Powering off the car and trying to restart has not restored any power steering capability and the advance trak and power steering service warning display constantly now. The car is undriveable.
Drove 120+ miles on interstate, parked car for approximately 30 minutes. Restarted and noticed warning light on dash, later determined it was "advancetrac" light. Drove 2 miles at 45 to 50 MPH, car pulled extremely hard to the right. Stopped and cut off car to check tires, they were ok but noticed on dash readout was "service advancetrac and service power steering now." restarted car and had no power steering. Extremely hard to drive but managed to get to ford dealership; they said that the steering gear needed replacing at a cost of $2,249.27. Was out of town and couldn't leave it over the weekend so they reset fault code and I drove back home; power steering worked and no warning lights or readout on dash.
I had my daughter and 4 month old grandson with me. We drove 7 miles to town to go to grocery store with no car troubles. Parked and went into store upon returning and starting my vehicle it started dinging at me and I didn't know why until I tried to pull out and had no power steering. At this point I noticed I had 2 messages "service advanctrac" and "power steering assist fault". I looked under the hood for my power steering fluid only to discover that I had none and that the car had electronic power steering. I shut the car off and restarted both messages went away and car ran fine. In july it happened again and this time I was out of state, 5 hrs from home, on the freeway heading home when I had to pull off and shut the car down and restart it then I made it home. In september it happened again and this time my daughter had my car coming home from the grocery store in town with her 8 month old son coming up a hill out of town limits. She shut it down and restarted then made home. Now its october and on sunday the 26th I drove to town for church with my foster son and the car ran fine. When I left church I started the car and both messages appeared again but shutting off the car would not fix it. I had to drive home with no power steering. My husband disconnected the battery for 1/2 hr and that didn't fix it either. I have been researching and found that this is a problem in the 2010-2012 ford fusion and its a costly problem that I cant pay for so now my car has to sit and I have no means of transportation, especially since I live in the country with no public transportation. Please help!!
The electric power assisted steering (epas) suddenly fail while driving, resulting in increased steering effort and at times it's will turn way to easy.
While driving car on interstate 85 near auburn alabama in a construction zone on un even pavement my car suddenly lost power steering. Light came on and says service power steering now along with service advance trac. I was able to get it under control with out incident, but this poses a serious safety hazard.
As I was parking my car, the service advancetrac warning message and service power steering message appeared on the dash and I lost power steering. I almost slammed into another car as a lady was attempting to exit the car. Luckily my brakes still worked. I see there are a lot of other 2010 fusion owners who are experiencing the same problems. My vehicle has 77,000 miles on it currently and that seems to be in the same range as the other owners at the time of their steering failures. Ford really needs to make a recall on this before someone is seriously injured or, worse, killed.
Just purchased used 2010 ford fusion se (6cyl). After 2 days of driving, was on the interstate driving approximately 75 MPH and the advance trac light came on. I noticed the power steering was getting stiff. Shortly after a "service power steering" message appeared and it was extremely difficult for me to control my vehicle. I was able to safely pull off to an exit and turned off the vehicle. After about a minute, I turned the vehicle back on.the advance trac light sensor was off but the message appears "service power steering now". The steering wheel was completely locked up and I was unable to drive the vehicle. The dealer I bought this vehicle from towed the vehicle back to their lot and had the problem diagnosed. They were told by ford that the electric power steering had to be "reset". They "reset" the power steering, the message was cleared and the steering was good. After 2 weeks of driving, again I was on the same interstate going 75 MPH and the advance trac light appeared with the message "service power steering." luckily, I was near an exit and was able to safely park my vehicle at a gas station. The dealer again towed the vehicle back to their shop and is waiting to figure out what to do. I find this extremely dangerous and I'm surprised that a recall hasn't been made for this issue on the ford fusions.if you google the problem, you will see multiple forums with people complaining of same issue but all the repairs were different on their ford fusions. Either the module was replaced or the power steering rack and pinion was replaced. Of course, none are within warranty and were pretty costly.I saw that a massive recall has been made for this issue in the ford escapes. I'm not sure if ford is waiting for multiple fatalities to occur before they address this issue. I hope my complaint helps.please ford... Issue recall for the ford fusions power steering!
While driving under normal conditions, the power steering system suddenly failed. Messages stating "service power steering now" and "service advancetrac" as well. Great difficulty turning on the windy road with four kids in car. Found numerous complaints online. See other ford vehicles were recalled for same problem. Why not fusions?
Electronic power steering failure; never worked again. The car makes a loud popping/ clicking when turning sharply at lower speeds, especially when turning right.
I was driving on a state road at a rate of approximately 55 MPH, as I was slowing down to enter an exit the power steering failed and I almost crashed into the cement barrier as the steering wheel locked up and was extremely difficult to turn.
I was driving 45mph then suddenly my steering wheel started going all over car lost control and steering was uncontrollable and really hard. I had to drive really slow to get back home.
I bought my 2010 ford fusion sel v6 with 12000 miles and drive it daily 120 miles/day to work. It has 106,000 miles now. Last week, for the third time, the "service power steering now" and "service advancetrac" indicators flashed on while driving 70 MPH at night, using cruise control. Arrived home safely, next morning, no power steering. Drove car to ford dealership, who hooked it up to diagnostic machine, and cleared messages, power steering now functioning again. The second time this occurred the dealership looked at something to do with the wheel on the passenger side. I have not used cruise control with this car since the second episode, nearly a year ago. Last week, when the third failure occurred, my friend was driving the car and had activated the cruise control, and I had warned him that I believed there was some relationship factor with using cruise control and the loss of power steering. I drive quite roughly, aggressively, and have hit many bumps with no loss of power steering. During the first and second occurrence the cruise control was activated, a rough spot was encountered, and the "service power steering now -advancetrac" messages came on, with consequential loss of power steering. No mechanical work seems to matter, only effective action is clearing the messages and reestablishing power steering by hooking up to diagnostic machine. I believe it is a software glitch maybe involving a sensor. I am not a mechanic. Will the recall/replacement of throttle assembly solve this problem?? Ford needs to step up and respond to this problem.
I started my car then suddenly the laram appear as (service advance trac) however I didn't notice any change in my car , I had my steering working and my brakes fine , after that I went few miles than turned off the car , after that the alarm disappeared , after a while it appeared again and I continue my trip then parked the car and after 1:30 hours I turned on and the alarm disappeared and never appeared again till now which means after a day.
While driving vehicle at various speeds from 25 MPH to highway speeds of 55 MPH, electric power steering periodically and suddenly cuts out, making steering difficult especially due to the suddenness and unexpectedness of these incidents. Incidents seem to occur when riding over a bump in the road and are typically noticed most frequently on highway on/off ramps.
Started my car and everything was fine, within 45 seconds of driving my dash said service power steering now and then service advancetrac, with the advancetrac light coming on. As soon as this happened my power steering was completely gone and I could hardly turn. It has never worked since and whenever I start the car it says service power steering now shortly followed by service advancetrac.
While driving on road at 50 MPH the car suddenly alarmed "service advancetrac" and "service power steering now." my steering wheel locked on me. Thank god it didn't cause an accident. I see on this website and the internet there are multiple complaints about this but no recalls. This is very expensive to fix!!!!I why no recalls yet?
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