Tl* the contact owns a 2011 ford fusion. The contact stated that all the lug nuts were stripped and the driver's door would not remain closed. Also, the door ajar warning indicator illuminated. The vehicle was taken to a local dealer (anderson ford, 3900 clemson blvd, anderson, sc 29621) where it was diagnosed that the door latch needed to be replaced. The lug nut issue was not addressed. The vehicle was repaired. The manufacturer stated that the vehicle was not included in a recall. No further assistance was provided. The failure mileage was 109,000.
2011 Ford Fusion locks complaints
Page 2 of 2: complaints 11 to 18 of 18, newest first, as owners wrote them.
Tl* the contact owns a 2011 ford fusion. The contact stated that the door latches failed to open properly from the outside manually. The contact had to use the electric function or roll the window down to open the doors. The dealer (ted britt ford of fairfax, va) replaced the latches, but the contact was uncertain if the failure would recur with any of the other latches. The manufacturer was notified of the failure. The dealer and manufacturer indicated that the vehicle was excluded from any recall campaign with no solution other than replacing the part. The approximate failure mileage was 33,208.
Tl* the contact owns a 2011 ford fusion. The contact stated that the driver's side door failed to open when using the interior latch. The contact had to climb over to the passenger side in order to exit the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 80,000.
Began having problems with this vehicle the second month after purchase. The first incident was steering wheel locked and I could not control the direction of the car. I ended up on the left side of the road off the shoulder before I could stop it. It happened on several occasions. Car dies for no reason. I end up having it towed or restarted by charging battery. The battery always has a full charge. Also I have been shopping and get in the car to start it and it will not start. Door handles would not work from inside. Windows would not open. Had to force window down enough to open from the outside. Had front door handle assemble replaced had transfer case resealed horrible smell, new tires 3 times since it was purchased had rear drive shaft replaced, fuel pump replaced had taken it to ford just recently for what I deemed was computer problems, of course they could not find anything wrong. I was told by my mechanic the last time I had new tires put on the car that I would need new rims soon. The rims are eroding from the inside out. I have several invoices for work that was done and a few more I can't locate at this time. I would like to send them all to you. Purchase car 12/1/12.
Tl* the contact owns a 2011 ford fusion. The contact stated that the driver side door failed to open when using the interior latch. As a result, the contact had to climb over to the passenger side in order to exit the vehicle. The vehicle was not taken to the dealer. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 109,000.
Driver's side interior door latch failed. Cannot exit vehicle without rolling down power window and opening exterior door handle or climbing over passenger seat to exit vehicle quoted price of $245.00 to replace at dealership.
I take very good care of my care and I always open my car door very gently. However, I just realized that the driver's side interior door lock is broken. I cannot open the car from the inside, instead, I have to roll the windows door and use the outside handle to open the door. I did research on the internet and there are alot of people who are complaining about the issue. I have a 2011 ford fusion se with around 52,000 miles and I recently bought the car. I did order a new replacement for the interior door handle. There should be a re-call for this problem.
There is a problem with the door locks. One two occasions the drivers door lock has failed to engage in cold weather (approx 30 degrees). Once I was outside the car, the keyless entry would not unlock the door, and I tried the physical key. I was able to very slowly turn it to get in. However, the second time this happened I was *inside* the car and could not get out. The electronic lock switch would fail (though I did hear it trying to work), and the manual lever was loose and would not unlock the door. After several minutes of trying the electronic lock, the door finally opened. The dealer said they could do nothing because they could not duplicate the problem. The car was under warranty and I think the door (or all the doors) should be replaced since this is a life and safety issue. This issue was nearly identical to complaint #10326963.
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