My son was driving home in his 2011 ford fusion when he got a power steering alert and the wheel was extremely hard to turn. Luckily he had a straight stretch on the highway and made it home safely. When took it to a dealership for repairs and after seeing a field safety alert for this issue. Ford refused to honor the field safety alert due to mileage and we paid almost $2000 for repairs.
2011 Ford Fusion steering complaints
Page 15 of 49: complaints 401 to 430 of 1,436, newest first, as owners wrote them.
Steering locked and caused the car to swerve serverly, this can be very fatal luckily no one was on the road when this happened.
My car has been absolutely fine for the most part until about 4 weeks ago , while I was driving the low tire pressure light came on, so I went and aired up the tires, the low tire pressure light went off but then the service power steering light and advance tire traction appeared at this time im pulling back into my drive way, then I came out my house a few hours to leave and the stirring wheel was locked I tried to drive it and now the strring wheels goes to the right I never had this issue before let alone any warning signs .. I looked into recalls with ford and it showed my 2011 ford fusion had recalls for whats going on, so I called a lincoln ford dealership that said bring it in they kept my car for a week and when I picked it up nothing was fixed on it and they had no paperwork to give me the show they fixed it so I returned my car the very next day because when I drove off it was still doing exactly the same thing but worse so now they've had my car for a week and they called me this morning to tell me my car has been doing the same exact thing and it is the wire harness that needs to be fixed and it's not under the recall but it is part of the power steering so I don't get it
Recently the vehicle lose power and the message would indicate "power assist fault' and the few times it happenned I would shut off the ignition and restart the vehicle and the problem would resolve itself. However as of 10/25/2020 the problem remains. After research I learned my vehicle was built 8/5/2011 one month prior to the recalled fusions how is this not included? With all the complaints from this vehicle regarding this matter. This last occurrence happened after returning an errand car was parked in parking lot and I was unable to move the car until the vehicle next to me moved their vehicle due to inability to turn the wheel.
Tl* the contact owns a 2011 ford fusion. The contact stated that while driving at various speeds, the steering malfunctioned, causing the vehicle to pull to the left. The vehicle was taken to oc wells ford located at 4920 independence blvd, hardeeville, sc 29927, however, the mechanic was unable to duplicate the failure. In addition, the contact indicated that oil had leaked from the engine. The front driver's side door was not able to be opened from inside the vehicle. The cause of the failures were not determined. The manufacturer was notified. The failure mileage was 63,000.
Vehicle was parked, upon entering and startup received a message regarding power steering failure
The power steering is not working at all and the power steering light is on.. In the past,, thetraction control system would go out on occasion and thr tcs warning light would appear, but the tcs would start to work after a few minutes. This time, the power steering is completely shot and the repair shop is stating the power steering sensor and steering column will need to be replaced. This occurred while my son was driving the car in a parking lot.
Tl* the contact owns a 2011 ford fusion. The contact stated that the vehicle was parked at a gas station and while starting the vehicle, the power steering assist warning light illuminated and the steering wheel became difficult to turn. The contact stated she turned off the ignition and waited before restarting the vehicle and the steering wheel functioned as designed. The contact stated she continued to experience the failure during the day. Quirk ford (540 southern artery, quincy, ma 02169, (617) 770-0070) was contacted and made aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer had been informed of failure. The failure mileage was approximately 100,000.*dt
Tl* the contact's son owns a 2011 ford fusion. The contact stated while her son was driving 65 MPH, the steering wheel seized. The driver stated that the power steering warning light was illuminated. The driver was able to park on the road and called his mother to have her boyfriend drive the vehicle back to his residence. The vehicle was taken to local dealer salinas valley ford lincoln located at 1100 auto center cir, salinas, ca 93907, (831) 444-4444, where it was diagnosed with needing the rack and pinion to be replaced. The vehicle was not repaired. The manufacturer had been informed of failure. The failure mileage was unknown.
Despite a recall (recall 15s18), power steering fault alert shows up unexpectedly, as well as service advancetrac (traction control system). In the middle of driving (in motion) on a highway getting off to a city street, I get the alert indicating service power steering. When stopped at a red light, I attempt to turn off and turn on my vehicle to get rid of the alert, but doesn't go away. When attempting to leave my residence, I unexpectedly received a 'power steering assist fault' message, resulting in my steering wheel becoming increasingly difficult to turn, rendering my vehicle inoperable. This is unsafe and needs to be addressed accordingly.
I lost the control of power steering and error message appear on the display while driving on the road going about 30 MPH. After taking the car to the dealership I was informed that the power steering control module had failed and my car was excluded from the recall and I needed to pay $2000+ to repair this issue.
I got the the display message when I started the car the next morning after driving the car the previous day and the steering has been difficult to use since that time
Service power steering light illuminated, total loss is steering while I was driving.popping sound. Very dangerous. Goes in and out, sometimes works then suddenly while driving it stops working.
Not sure the power steering or electronic assist is out & it sucks I tell you
Tl* the contact's daughter-in-law owns a 2011 ford fusion. The contact stated that his daughter-in-law's vehicle loss power steering while driving at 35 MPH, with an unknown service light illuminated on the instrument panel. The contact stated that the failure occurred after retrieving her vehicle from vic bailey ford (501 e daniel morgan ave, spartanburg, sc 29302) after having her vehicle serviced for the federal safety agency campaign number: 19v001000 (air bags). The contact's daughter-in-law drove the vehicle back to the dealer where she was informed that there were no recalls on the vehicle. Upon investigation, the contact linked the failure to the federal safety agency campaign number: 15v340000 (steering). The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 183,919.
Tl* the contact owns a 2011 ford fusion. The contact stated that while driving 35 MPH, the steering lost power. The power steering assist disabled light illuminated. The contact called the pittsville ford dealer, located in pittsville, md, where it was stated that there was no recall. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was not repaired. The failure mileage was 103,000.
While driving the car I found there was no longer power steering. The light for the power steering assist fault came on
On aug 1st my wife experienced a loss of power steering assist upon starting the vehicle while stationary. The dash indicated a service required to the power steering system. The vehicle had previously experienced identical symptoms back in august of 2018. Following that first incident, the vehicle was diagnosed & repaired at quirk ford of augusta maine in accordance with the 15s18 recall. The power steering rack was determined to be faulty. The dealer replaced the power steering rack and reprogrammed the pscm.
I purchased 2011 fusion 8 mos ago. Currently has 56k miles. Steering has become an issue while driving, making it difficult to navigate turns without warning. While the 2011 fusion does have a recall, my VIN is excluded. I contacted ford who essentially indicated they do not stand behind their vehicle. Dealer cost to repair: $2800.
The power steering went out when I was driving. This makes the car very difficult to steer and makes tight turns impossible. I fear that this will cause great difficulty for drivers, especially those with upper body strength issues, as they may not be able to control the vehicle or make turns. I was in a parking lot at the time, but if this happened suddenly at a high rate of speed, it may cause an accident.
When pulling into work I got a warning on my car saying 'service power steering now'. I went to leave from work the next morning and I wasn't able to steer. A friend of mine took it to a local shop that his friend owns and he plugged it into the computer. A part on my rack and pinion needs to be repaired. I had noticed that there had been previous recalls for the power steering and I have only had my car since 2/28/2020.
On 7/23/20 I started my car and the message appeared "power steering assist fault" and I couldn't turn the wheel. I turned the car off and when I started it again the message didn't come up again & the steering worked. I saw there had been a recall for this back in 2015 but I never got a recall notice. Without a recall this repair is $1800.
Loss of power steering assist. Vehicle seems to be on manual steering, loss of steering after car start, diffifulty sometimes turning and it makes noises. Vehicle steering will freeze often and will get power steering failure message when idling. It is difficult to steer at regular city speeds and I dare not attempt to drive on the highway for fear I will lose control. This is a primary mode of transportation for me to work and school. A recall of this nature was released on a large number of 2011 ford fusions, however, dealership states my VIN does not qualify for the recall even though the same symptomology is present.
Tl* the contact owns a 2011 ford fusion. The contact stated that while driving at an undisclosed speed, the vehicle loss power steering functionality with the power steering assist warning light illuminated. Jc lewis ford located at 9505 abercorn st, savannah, ga 31406, (912) 210-5676, was contacted and informed of the failure. The manufacturer was made aware of the failure and referred the contact to the federal safety agency for assistance. The vehicle was not repaired. The failure mileage was approximately 165,000.
The car is very unsafe.
Tl* the contact owns a 2011 ford fusion. The contact stated that while driving approximately 55 MPH, the power steering assist warning. The vehicle was taken to thoroughbred ford located at 8501 n boardwalk ave, kansas city, mo 64154, to be diagnosed. The contact was informed that the power steering gear and pinion were defective and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in the federal safety agency campaign number: 15v340000 (steering). The failure mileage was 184,000.
Tl* the contact owns a 2011 ford fusion. The contact stated that while her mother was driving, the power steering assist warning light illuminated. The driver coasted into a rest area. While attempting to leave the rest area, the vehicle loss power steering. The driver continued driving to the residence however, the vehicle was difficult to steer. The vehicle was towed to white ford, llc located at 175 old farm rd, roanoke rapids, nc 2787, to be diagnosed. The contact was informed that the steering gear needed to be replaced. The vehicle was also taken to an independent mechanic who stated that the steering gear overheated due to the closeness of the exhaust manifold to the rack and pinion. The vehicle was not repaired. The failure millage was 137,863.
I was on a highway interchange going around a loop approximately 30 MPH when my power steering assist cutout. The power assist fault and the service advancetrac warnings showed on the dash. As I came to the end of the turn I nearly oversteered due to the power steering cut out. I contacted ford about it since it is a known issue that has been recalled on many of the 2011-2013 fusions. No recall was ever issued to my car, even though it was affected by this issue.
Loss of power steering when in motion. Service power steering system now service advantrac system lights come on
I started my vehicle and received message the power steering is disabled. Contacted ford and they voluntarily replaced module in 2015. Will not repair now .
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