The car gave a power steering assist fault indication. The dealer diagnosed a bad steering gear. The steering gear had to be replaced. This problem has been found on other fords with this electronic/electrical steering. A fusion model was subject to a safety recall. This issue is a definite safety issue and should be general recall for all fusions and fords with this type steering.
2011 Ford Fusion steering complaints
Page 16 of 49: complaints 431 to 460 of 1,436, newest first, as owners wrote them.
2011 ford fusions were recalled in 2015 for sudden loss of power steering. My 2011 ford fusion was not included in the recall, but should have been because last winter I suddenly lost power steering while in motion, turning in a parking lot. Fortunately I wasn't going fast at the time, and I was able to safely stop. The auto shop used "tsb 11-11-03" that was published on nov 3, 2011, which indicates the ford motor company knew about high friction issues in some control arms that can cause the power steering to fail. The auto shop followed the service procedure specified in tsb 11-11-03 and replaced both control arms, which fixed the problem. Since the known service procedure fixed the known problem with the power steering, I presume my 2011 ford fusion should have been included in the recall from 2015, and perhaps other excluded 2011 ford fusions could be in jeopardy of their power steering suddenly failing, considering mine didn't fail until november of 2019.
Power steering assist failure. My power steering has failed several other times in the past 6 months before the noted date of this complaint (06/21/2020). The remedy always was the same, turn off the vehicle and restart it. This time it has failed for good. Since ford does not have an active recall for my VIN number I am forced to pay out of pocket to replace a faulty part. I have scoured the web and seen numerous complaints by others ford owners about this same issue. They more or less say the same thing "nobody can help us". I believe that ford has cherry picked which vehicles they wanted to issue a recall for, in order to do the bare minimum. Please help. Your time and consideration in this matter is greatly appreciated. Thank you [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *cc
My car said. Service power steering and service advance trac. Then not even 5 minutes later I could no longer turn the whe and hit a curb and broke my rim. I was not going over 35 MPH and can not turn the wheel at all. Now it says service power steering now
While driving the power steering failed and said power steering assist fault. Also the stability control system is showing. I know there were recalls on the 2012 ford fusion in 2015. This has happened 4 times to me and almost caused an accident while driving with my children in the car. 3 times it failed then came back working but now doesn't work at all. This is my only form of transportation and I need to have the recall honored on this car. I raise 2 of my grandchildren and I do not have $2000 to fix this problem. Thank you
Power steering default -wheel locks -this keeps happening-I ran into a ditch once-once I was getting on interstate-took it to ford dealer and was told they couldn't get code-I really don't' know what to do now because this keeps happening-I see this is a common problem with this car-when you call corporate they act like it's all your fault. I'm 67 years old and this is very stressful for mean-im afraid to drive my own car-I feel like it's become a death trap and no body is doing anything!!! Does somebody have to die before ford will be held accountable? My vehicle has always been moving -either im backing out or driving.
Tl* the contact owns a 2011 ford fusion. The contact stated that while driving at various speeds, the power steering assist failure message displayed on the instrument panel. The steering wheel became difficult to turn in either direction. The vehicle was turned off and restarted and the vehicle operated as intended. The contact stated that the failure was intermittent. The vehicle was taken to razzair ford located at 1300 auto center dr, merced, ca 95340 to be diagnosed. The contact was informed that the steering rack needed to be replaced. The vehicle was not repaired. The vehicle was not included in the federal safety agency campaign number: 15v340000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 120,000.
Power steering stopped working while my wife was driving home on 6/11/2020. She was on a public road when she was unable to turn the steering wheel easily. "power steering assist fault appeared in the display.
While turning and going slow the steering makes a very bad creaking sound that is impossible to ignore. Have noticed many other people with the same problem on fusions and nobody knows a fix. I'm not sure who will see this but if it is taken into account ford needs to recall these as it is very common with fusions from 2010-12.
I own a 2011 ford fusion hybrid, it started making a grinding noise when turning mentioned it to my local ford dealer mechanic who couldn't get it to replicate. That was on 7/16/18, he recommended an alignment. Had that done on 7/31/18.I was notified of an airbag recall, and waiting on parts to have it serviced. Then at oil change in aug 2019 I mentioned that the noise is occurring more frequently worse when turning louder the faster. He again couldn't get it to replicate however told me the power steering computer was on a recall for reprogramming. On 10/10/19 I had recall 15n01 epas steering efforts reprogram power steering control module done. After getting it reprogrammed the noises completely stopped. Its been less than a year and the noise is back and louder than ever.... But without dash lights on its not covered by recall!
Power steering assist fault - adavancetrac service vehicle looses all power steering. Has only happened when in parked position but unable to drive without power steering and does not reset. Could cause serious injury or death. There is a recall for the same issue but not this VIN# this VIN# should be included.
Tl* the contact owns a 2011 ford fusion. The contact stated that while driving 47 MPH, the steering wheel was difficult to turn and was not aligned. The traction control warning light was illuminated. The power steering fault message was displayed. The contact sustained injuries to the shoulder while turning the steering wheel medical attention was not provided. The vehicle was taken to an independent who stated the electric steering wheel rack needed to be replaced. The local dealer was not contacted. The manufacturer was contact and a case was opened however, no further assistance was provided. The failure mileage was 80,000. The contact stated that the failure was similar to the federal safety agency campaign number: 15v340000 (steering).
Whenever I try to make a left or right turn my dashboard lights up reading 'power steering assist fault' and my steering wheel locks up and I can not turn or do anything unless I turn off my car and turn it back on. Sometimes I would have to constantly do this till I can drive. I always notice whenever I have my AC on it makes my power steering assist act up.
Would lose power steering in the middle of driving. Steering wheel becomes tough to steer. Looked it up pscm recall. Had repaired at ford dealer. Says I'm not getting reimbursed because car wasn't made in certain factory. My car was manufactured the same timeframe of the recall also. The recall needs to be opened up to more manufacturing plants. It's the same problem. Get this. Even the repair that ford dealer made. Year down the line failed again. I have all the documentation.
Tl* the contact owns a 2011 ford fusion. The contact stated the vehicle was serviced under the federal safety agency campaign number: 15v340000 (steering), however the failure recurred. The contact stated that while driving at various speeds, the vehicle loss power steering assist, which caused the vehicle to be difficult to steer. The contact stated that the failure recurred on several occasions. The service electronic power steering assist message was displayed on the instrument panel. The vehicle resumed normal operation after the vehicle was turned off and restarted. The vehicle was taken to johnson brothers ford located at 7455 s general bruce dr, temple, tx 76502, where it was diagnosed and the contact was informed that the steering control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 167,000.
Tl* the contact owns a 2011 ford fusion. The contact stated that when she started her vehicle, the steering wheel was firm. The contact stated that the steering ceased. The contact was unable to shift the vehicle out of park into reverse due to the failure. Neither the dealer nor the manufacturer were informed of the failure. The failure mileage was 36,000.
My 2011 ford fusion steering went out while I was driving on us 19 port richey by main st almost causing me to be involved in a accident I contacted ford of port richey they made me an appointment on 4/20/20 which I took my car for service it is still in the garage over 2 weeks later to tell me on 5/ 4/2020 that the recall was fixed at another garage in 2016 I contacted the other dealership which was flammer ford of spring hill they tell me all they did was reset the programming in the steering so the steering gear was never replaced now I am again having problems I have contacted ford higher up from the dealership and there saying because it was replaced once and due to miles they are not gonna fix it ..a recall does not have a expiration date and it is a defect in the vehicle I am trying to get this taken of and I am not having any luck its only fair they fix there defective part god for bid I would of been in an accident .so I am asking for ford to fix the steering recall number 15n01 or 15s18 both related to the steering.
Tl* the contact owns a 2011 ford fusion. The contact stated that while her son was driving at approximately 50 MPH, the vehicle loss power steering assist without warning and became difficult to steer. The contact pulled over to the side of the roadway and the vehicle was towed to edwards auto sale co inc (3440 blue ridge blvd, west union, sc 29696, (864) 638-3631) to be diagnosed. The contact was informed that electronic power steering needed to be replaced. The contact was also informed that the warranty had expired and that the repair would be at the vehicle owner's expense. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 179,180.
Driving on highway make a turn steering locks up engine stops have to pull over after a while starts and drive to work or home never know when it'll happen...
Tl* the contact owns a 2011 ford fusion. The contact stated that while driving approximately 35 MPH, the power steering failed and the steering wheel became very difficult to turn in either direction. The power steering assist fault was displayed on the instrument panel. The cause of the failure was not determined. The local dealer greenway ford (9001 e. Colonial dr. Orlando fl) was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 155,000.
Driving down the interstate in my 2011 ford fusion se 2.5l and a message came on the dash saying service power steering. The steering wheel became hard to turn. I went to the ford dealership and they said that 2011 ford fusion steering rack was recalled but when they put the VIN into their system they said that mine wasn't covered under the recall. It's a $1500+ repair. But why wasn't all 2011 ford fusion covered under that recall. The recall number is 15s18. And it does everything that this recall lists....
I turned the car on and in the left hand side of the dash it read service power steering then the light went off. Didn't come on again for 24 hours then this morning and 3/25/2020 I was headed to the dr and when I started the car the steering wheel was tight and the message appeared again so I cut it off and when I started it again it disappeared and has been fine for now. I noticed there were recalls for this issue and when I checked my VIN it said 0 recalls I just bought this car on 11/06/2019. Please help
While driving approx 25 to 35mph my service power steering and service advancetrac light came on at the same time, after turning the ignition off then back on then the car no longer had power steering and showed service power steering now and service advancetrac dealership replaced rack and pinion control arms, and checked all electrical connections and cannot find the problem
Two weeks ago I noticed after starting the car I didn't have any power steering for few seconds, then it worked fine. A week ago when I went to start it , I had no power steering and the power steering assist fault lit up on the dash. I turned the car off and restarted, and everything was fine, no fault light and steering worked fine. It did this couple more days until march 13, 2020, no power steering at all, not even after restarting. I'm very lucky this didn't happen when driving. I'm sure there would have been an accident. I took it to reineke ford in findlay, oh, and they said it needs a whole new steering rack, and my car is not covered in the recall since my VIN didn't match the one's they are covering. My VIN shows my car was made in mexico. I don't understand how ford can cover some 2011s, but not mine that has the exact same issue. I hope my care will be included in the recall soon. It cost me $1,800 to fix. If you are reading this and you have the same problem, please file a complaint.
Power steering assist fault message came on and the vehicle has no power steering, this problem started while I was driving the vehicle on a city street, extremely difficult to turn the vehicle almost hitting 2 other vehicles, this vehicle has 40,000 miles and has always been kept inside a garage, it is a well maintained vehicle
I am having power steering problems. This problem has occurred two times since I've had possession of this car from june 29th 2019 to our current date and year now. The first time this occurred, I got in my parked car, turned the car on and noticed that power steering now was flashing on my car. I didn't know what that meant so as I proceeded to drive the car I couldn't move the steering wheel. It was extremely hard and still. The next day I had it towed to a repair shop to be fixed. That was back in october of 2019. So on february 14 2020 I had my brother drive to the gas station for gas. On his way out the steering wheel began to get stiff again making it hard for him to steer it. He managed to make it back home safe considering he didn't have to drive far. This is a very dangerous matter and I've never had to go through anything like this with previous cars! Please help or provide answers to resolve this matter! I haven't even had this car a whole year yet and this is not acceptable!
Tl* the contact owns a 2011 ford fusion. The contact stated that while driving at 60 MPH, the power steering ceased to operate as the steering assist warning light illuminated. Upon investigation, the contact discovered the federal safety agency campaign number: 15v340000 (steering) however, the VIN was not included. The contact spoke with jim hudson ford 1201 w main st, lexington, sc 29072 and dick smith ford of columbia 7201 garners ferry rd, columbia, sc 29209 who both presented estimates for a diagnostic to be performed on the vehicle. The vehicle had not been repaired. The manufacturer was notified of the failure. The failure mileage was approximately 80,000.
Whenever I make a certain turn my wheel locks up and I can no longer turn without wrestling my wheel to turn. My dashboard starts to go off and I get a message 'power assist at fault'. I would have to turn my car off and on a couple times for me to be able to drive again without any issues. It gets worse when I'm about to pull out from a parking spot, that's when it mainly starts.
Tl* the contact owns a 2011 ford fusion. The contact stated that while driving at various speeds, the power steering became difficult to operate without warning. The contact took the vehicle to an independent mechanic where they replaced the rack and pinion. The vehicle was repaired. A dealer was not notified of the failure. The manufacturer had been notified of the failure and offered no assistance. The failure mileage was approximately 120,000.
Tl* the contact owns a 2011 ford fusion. The contact stated that the rack and pinion steering was replaced by the dealer sheehy ford of marlow heights (5000 auth rd, marlow heights, md 20746 (301) 298-0793) on 11/15/19. The vehicle had been hard to steer in making turns. After the repair the tie rods also malfunctioned. The contact suspects the repair on the rack and pinion steering caused the new issue with the tie rods. The manufacturer was notified and a case was opened as well as the contact was referred to the federal safety agency. The failure mileage was 98,947. *bf
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