Our 2011 ford fusion's electronic power steering failed and locked up. Ford has recalled 455,000. Our make,model, and year match but ford tells me our VIN does not. This is a horrific safety issue. No warning it just goes out. Ford told me just to keep my receipts and maybe your VIN will be added to the list. And maybe get reimbursed. This can be over 2500.00. To fix. One VIN is covered one is not. The replacement parts through ford have been updated as to fix the problem. They didn't tell anybody they did it in a unethically. If you buy yours part(s) from day napa. You could have the say horrible problem. How is that even right.*dt consumer had power steering angle sensor replaced.
2011 Ford Fusion steering complaints
Page 17 of 49: complaints 461 to 490 of 1,436, newest first, as owners wrote them.
When I put my car in reverse from a parked position, the sensor for the power steering electronic steering assist warning light comes on and I struggle to turn the wheel. I have to shut my car off and let it set for about 20 seconds and then I can drive. Sometimes it takes me turning off my car twice. It has only happened when I put my car in reverse.
No power steering assist. Says "power steering assist fault" and steering is difficult. Vehicle was in motion
My wife was driving our 2011 fusion and the power steering light came on and the warning light stated to service the power steering immediately . The steering locked down where she could no longer control the car so she pulled over and I had the car towed to the local ford dealer : stokes hodges ford (1850 jefferson davis hwy graniteville, sc 29829) at my expense. They checked and confirmed that this power steering recall was applicable to our fusion and would install it. The service department called me back later in the week and said that they could not replicate the issue and that the car showed no code therefore they could not install the recall parts. My wife almost had a serious accident because of the power steering issue so she is afraid to drive the car again due to her close call with an accident. I furthermore called the ford motor company office for issues like this and they agreed with the ford dealer and ignored me. The bottom line is that I insist that the recall be installed before we drive the fusion again. . The vehicle was in motion . The problem occurred while turning on a highway onto another at a stop light.. The recall consists of replacing a steering gear and an electronic steering assist system is what the dealer told me. I brought the car new and was never notified by the ford motor company about this issue. Please help as soon as possible so we can use the car again without being scared . I found this information on the ford motor company recall website :1field service actions: epas steering efforts thanks [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2011 ford fusion. The contact stated that upon starting the vehicle, the power steering assist warning light illuminated intermittently. The vehicle was restarted and the warning light disappeared. Recently the vehicle was started and the power steering failed to operate as designed. The vehicle was taken to several independent mechanics and to (bergstrom ford lincoln of the fox valley, 525 s green bay rd, neenah, wi 54956) and (kayser ford 2303 w beltline hwy, madison, wi 53713) where the contact was informed that the failure was due to a software failure. The contact referenced the failure to the federal safety agency campaign number: 15v340000 (steering). The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The approximate failure mileage was 145,000.
Power steering failure, as described in ford recall 15s18, ntsa campaign 15v340000. Vehicle alerted that power steering needed to be serviced while in motion to a highway on-ramp. No issues with control, exited highway and returned to residence, parked. Attempted to drive vehicle an estimated hour later, and had a complete power steering failure at ignition. Vehicle alerted "service power steering now". Original recall work was completed in 2016 @105k, now @ 170k complete part failure, >65k on new part... Ford states work/part warranty only valid for 12mos, yet new product they want to sell me carries a lifetime warranty... $2500 fix for a known issue.
Message on dashboard reads power steering assist fault, then a loss of all power steering. Power steering loss occurred once while backing the vehicle and another while in forward motion at about 40 MPH on a highway.
The power steering suddenly freezes and makes it impossible to turn the steering wheel.. This is the 4th time it has happened. Today it happened in a driveway, not ours. There was a warning that flashed, power steering assist fault, as shown below. Wife turned the engine off. Waited a few seconds and turned back on, no warning and steering wheel turned.
Tl* the contact owns a 2011 ford fusion. The contact stated that while driving, the steering wheel ceased. The contact stated that the power steering warning light illuminated, service soon and the traction control warning light were also illuminated. The contact also that while the vehicle was being reversed the steering wheel ceased. The contact called woodhouse ford south located at (2288 osage ranch blvd, plattsmouth, ne 68048) and informed the dealer of the failure. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 71,000. The consumer stated the power steering angle sensor failed. The entire rack and pinion was replaced. The vehicle's VIN was not included in the safety recall.
We have a 2011 ford fusion according to consumer reports ford recalled 445,000 fusions and other makes and models for a electronica power steering failure ours has done this now this vehicle has 71,000 miles on it is all and you cannot turn the steering wheel I don't even know how I'm going to get this vehicle to get repaired I called the my local ford dealership and they said the consumer reports really doesn't know what they're talking about because they only take a select few VIN numbers that they have this problem or this problem part and of course our vehicle did not have the problem part even though our vehicle is acting in the same manner as those that do so the ford motor company is basically covering up probably thousands of vehicles that are out there right now that could cause accidents could cause fatalities could cause some major safety problems because if it goes out when you're driving it you cannot hardly just barely turn the steering wheel you're in a bad shape I am a 100% disabled american veteran and this is very difficult for me to even try to turn the wheel I understand that the ntsb and the dot of the federal government are investigating forward on this problem I hope you continue to do this and see that this is a safety problem this isn't like a a leaky valve cover gasket this is a safety problem that's going to cause people to be killed I hope and pray that you will continue to push forward in this matter because I'm not having any success at all at the consumer level I am thankful that president trump is in office that he believes in the people so I hope and pray that his departments fight for the consumer I appreciate your time
The electronic power steering has completely failed. The safety issue this caused could have been easily catastrophic. Growing up in non-power steering years I know the effort it took to steer, especially when not moving. However, our 2011 ford fusion , since the electronic power steering failed you can hardly turn the wheel at all. I am thankful my wife was not going at interstate speed and trying to exit when this happened. I looked on consumer report to see if any others or if any recalls were reported. I found that 445,000 were recalled by ford, 2011-2013. Many models were recalled for this same problem. However, when I called two different dealerships they said our 2011 was not covered. The dealership said it was only those with certain VIN numbers. So, our vehicle not one of the 445,000 recalled, has the same problem, same safety issues is not covered. Ford knows there's a problem, but they are failing to admit it. We have just over 71000 miles on this vehicle. Like many other before us I am counting on the ntsb to encourage ford to do the right thing and recall these faulty unsafe electronic power steering units and replace them. When you have 445000 problems you have a problem. The incident happened on a secondary road as well as stationary parked. I'm glad I was test driving it for my wife no way could she could of turned the wheel. Thank you
Electronic steer assist fault warning came on while son driving vehicle and power steer when out and he lost control and almost crashed
Tl* the contact owns a 2011 ford fusion. The contact stated while her nephew was driving at approximate 60 MPH, the vehicle lost power steering functionality and drifted to the right of the road with no warning lights illuminated. The contact's nephew was able to power off the vehicle however it took several attempts to restart the vehicle. The vehicle was not taken to a dealer or an independent mechanic for a diagnosis or repairs. A dealer was notified and informed the contact the repairs to replace the electronic power steering would be $2,000. The contact referenced the failure to the federal safety agency campaign number: 15v34000 (steering). The manufacturer was informed of the failure. The approximate failure mileage was 159,000.
Power steering assist falt fault notice displayed intermittently at startup normally clearing with 2nd start. This eventually resulted in total failure of the power steering.
I started my car up and the warning came on saying power steering assist default.I can not turn the wheel it is very hard to steer.I brought this car used from the ford dealership on 09/24/18.my car was stationary but it could have happen on the highway I am glad it did not at 70 years old I thank god.it is the electric power steering assist in these ford cars and they are dangerous I want my car fixed by ford.
Tl* the contact owns a 2011 ford fusion. The contact stated received the federal safety agency campaign number: 13v227000 (fuel system, gasoline) and the vehicle was serviced at kirk auto company (235 state hwy 7 frontage rd, grenada, ms 38901). The contact stated the fuel tank was leaking fuel onto the ground. The contact also mention while driving approximately 5 MPH the steering wheel was difficult to maneuver with the power steering warning light illuminating. The contact stated that the fuel tank was still leaking fuel as the vehicle was taken back to the dealer for service. The dealer diagnosed the failure as a cracked fuel tank that needs to be replaced. The contact mentioned that she sustained injuries to the right hand that required medical attention. The manufacturer was contacted and referred the contact to the federal safety agency. The failure mileage was 234,069.*dt
Last night while driving thru the city, a dashboard light came in indicating there was a problem with my power steering and it became very difficult to steer my car. When I turned the car off and then restarted it, the steering was normal, but a few minutes later, the steering stiffened again and the warning light came back on. Luckily, I got home safely, with a lot of effort. But, thus is a very dangerous malfunction. I understand that there is a recall on this issue, but my VIN isn't included. Why?
Service power steering light came on while driving on the street and it was hard to steer the car.
Tl* the contact owns a 2011 ford fusion. The contact stated that while his daughter was driving at about 30 MPH, the steering assist warning light illuminated. The driver pulled into the parking lot and the vehicle experienced the power steering failure. The contact called the charlie henderson ford, inc. Located at 105 u s 90, waveland, ms 395760 and was informed that the vehicle was over the mileage and therefore not covered by a warranty program. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that the vehicle was not covered. The failure mileage was approximately 192,000.
Tl* the contact owns a 2011 ford fusion. The contact stated that after starting the vehicle the power steering assist fault warning light displayed on the instrument panel and the steering wheel became difficult to turn in either direction. The failure occurred on multiple occasions. The cause of the failure was not determined. The local dealer and manufacturer was not notified. The failure mileage was 125,000.
While pulling out of a parking spot my power steering failed -with no power assist. I shut the car off briefly and restarted it and the steering was normal. The next stop was30 minutes later and the same thing happened except this time the power steering did not return. Warning messages, "power steering assist fault" and "service advance track" appeared. Looking up recall information, my vehicle's problem exactly matched recall # 15v340000 issued in 2015. However, my local ford dealer stated my car was not included in the recall because of where it was manufactured. The recall seems to be a scam with an "easy out" for ford on this dangerous condition. It should be expanded to cover the real-world ford owners who are stuck with an unsafe vehicle while being told their vehicle was made in the wrong factory to be covered. Unless there is an action taken on this scam, we are stuck with an unwarranted $2000 repair bill. And we have no choice other than to try to find user-friendly manufacturers and hope that the federal safety agency does its job.
On this saturday on my way to the store I got a alert in the notification panel to service my power steering. I parked in the family dollar parking lot and went in the store and got some power steering fluid but there was no where to put it so I returned it. When I got in the car and tried to pull off the steering wheel wouldn't move. It still wont move now.
Oil, ABS, and traction control lights came on. "service advancedtrac" code on dash. No power steering.
I was drivin when my car started flashing service power steering and sevice power trac. The steering got a little stiffer, when I started the car back after putting gas in the power steering was completely out. There is a recall on them from 2010 to 2015, but I have not recieved anything about it and when I search VIN it shows there is no recalls. I dont understand why my fusion is not recalled but does have the problem.
I began getting power steering failure error messages about a year ago on my 2011 ford fusion. They would only occur when I started my car, but I would cut the engine off and open the door and the error would go away. A week ago, the error came on and has stayed. I have no power steering and ford is telling me my vehicle is not under recall based on the VIN. It will cost approximately $2,000 to repair. I don't understand how there is a recall for this problem on 2011 ford fusions, but my car doesn't qualify. How can ford refuse to repair a known issue with this vehicle when they know this is a problem they created when manufacturing this vehicle. If I have to buy a new car, it won't be with ford which is frustrating because I love my car.
Driving home from work. Interstate highway. Service advance trac light came on. Shortly afterwards, service power steering came on. Lights on dash showing yellow car swerving. Slowed down to make sense of it and steering wheel would not turn without great effort. 1 week before this, service engine light was on and local garage told me the code said problem with fuel cap(which it does not have). Now I have looked at recalls and ford says my car was built in august,2010, but VIN covered on this recall starts in september, 2010.so now car is disabled and have to pay tow charges to get it home, then to dealership where it lacks being covered by a few days, then almost $2000 in repairs that I can't afford. Lucky no one was injured or killed.
Tl* the contact owns a 2011 ford fusion. While driving at 20 MPH, the steering wheel jerked to the left. As a result, the vehicle veered off the road and crashed into the curb. The service power steering now and advance track warning messages were displayed. The passenger sustained injuries to the neck and medical attention was provided. There was no police report filed. The air bags did not deploy. The contact called dutro ford-lincoln located at 132 s 5th st, zanesville, oh 43701; phone number (740) 452-6334 but was not diagnosed or repaired. The manufacturer was contacted who referred contact to the federal safety agency. The failure mileage was 166,000.
On january 13, 2020 at approximately 5:30 am I, [xxx]., was driving east bound on interstate 40 located in north carolina. I was traveling from exit 47 to exit 123 for work. I was traveling at a speed of approximately 71 MPH (posted speed of 70 MPH). While driving along interstate 40, just west of exit 86, my 2011 ford fusion hybrid's steering system locked up. At the moment the steering system locked up it forced me off the highway. I was able to prevent the vehicle from receiving any damage by easing on the brakes. It was hard to correct the direction in which the vehicle had began traveling once the steering system locked but I did manage to get it safely stopped. I then got the vehicle turned around and drove it straight to asheville ford. They performed a multi-point inspection in which they determined that the steering system would have to be replaced. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
I drove my car to the next town over running errands and my fusion makes an alarm similar to a low fuel but more urgent sounding. The cluster reads servivlce power steering now and service advance trac. I lost power steering/ assistance and with advance trac off I know I have no stability control or traction control. Luckily I was driving because I can say with confidence my wife could not have turned the car off the road to safety with it being front wheel drive. We arrived at out destination and my arms were burning from fighting it into a tight parking spot. I left it off for a while and tried again and the service power steering now warning was back. I built up the strength to make the drive back home. Entering the road at 10 MPH the service advance trac now warning goes off. We made it home safely and I don't want my 3 year old daughter to get back in it until it's repaired. I called ford and they said there was no recall and I did my research before talking to them and I said "how is this not a safety recall, I've read on forums this is a $2000 repair" and he agreed like he knew exactly what my issue was.
Tl* the contact owns a 2011 ford fusion. The contact stated that while driving at various speeds, the steering wheel ceased with the power assist warning light illuminated. The vehicle was taken to mike raisor ford 2051 sagamore pkwy s, lafayette, in 47905 (765) 447-9444, where it was determined that the power steering control module software needed to be updated. The vehicle was repaired however, the failure recurred intermittently. The contact mentioned the federal safety agency campaign number: 15v340000 ( steering) as a possible solution to the failure however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was 150,000.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2011 Ford Fusion?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history