I have purchased ford fusion and ford failed to honor 2011 ford fusion the federal safety agency recall on steering, electric power steering, by falsely claiming that some damage was preventing them to replace their faulty steering, yet failed to demonstrate to damage.
2011 Ford Fusion steering complaints
Page 19 of 49: complaints 521 to 550 of 1,436, newest first, as owners wrote them.
Tl* the contact owns a 2011 ford fusion. While driving 20 MPH, the power steering seized and the power steering assist failure warning indicator illuminated. The contact was able to drive the vehicle; however, the power steering was stiff and difficult to maneuver. The dealer and manufacturer were not notified. The vehicle was not diagnosed or repaired. The failure mileage was 75,000.
Tl* the contact owns a 2011 ford fusion. While driving 70 MPH, the power steering became inoperable. The contact managed to pull the vehicle over to the side of the road. The manufacturer stated that the previous owner had the vehicle repaired per an unknown recall. There were no current recalls on the vehicle. The vehicle was towed to davis ford sales inc. (904 w main st, fulton, ms 38843, (662) 862-3711) where it was determined that the vehicle exceeded the warranty mileage limit; therefore, the repair would cost $1,300. The failure mileage was 159,000.
Power steering to this car went on me as I was driving home from work. This is very dangerous . I see I am not the only one that is having issues with this, there needs to be a recall done on this as I am not paying 1800 on this part when it isn't just my car.
While driving on the street making a slight turn my ford fusion 2011 experienced full electronic power steering failure. Extremely dangerous. I had this same issue 4 years ago in dec. 2015 (46,000 odometer) with the electronic steering unit (pscm) and had it replaced and reprogrammed at the ford dealership. This is a very expensive $1800 part to have to replace a second time (74,000 odometer). Contacted the ford service line and was told there was nothing they could do.
This car has been carried in twice for losing power steering. It happened again on 09/28/19 where an accident was involved. Power steering was lost while making a left hand turn causing an accident. Could not pull codes off computer as power was lost by accident.no air bags were deployed nor did seat belt engage
I was driving down the highway almost home when a 'power steering assist faulty' notification appeared in the dash. As I approached my driveway I realized I could barley turn to get out of the highway.
Tl* the contact's father owns a 2011 ford fusion. The contact stated that his father received a recall notice in july of 2015 for the federal safety agency campaign number: 15v340000 (steering). The contact's father took the vehicle to all american ford (3306 bridge ave, point pleasant, nj 08742, 732‑451‑3582) to be diagnosed, but no failure was found. The dealer updated the electronic system and returned the vehicle to the contact's father. Recently, when the vehicle was started, the power steering fault warning indicator illuminated and the contact's father had difficulty steering the vehicle. For some time, the contact's father was able to restart the vehicle and it resumed normal operation. The contact stated that the failure had become more persistent. The contact's father returned to the dealer and was informed that he was no longer eligible for a recall repair. The contact's father was given a quote of $2,200 to replace the power steering rack and paid a $125 diagnostic fee. The vehicle was not repaired. The contact was unaware if the manufacturer was notified of the failure. The failure mileage was 35,120.
While driving on the interstate, the steering locked up , I put on my hazard lights and eased my way to the shoulder not causing an accident. It happened again as I was coming home I turned onto my street and before I could line the steering wheel back to it's proper position it locked up again. Knowing that it has an electronic pump I automatically checked the fuse. There was nothing wrong. I had it towed to have it put on a machine and I was told it was a faulty pump and I was not the first person they had talked to about this. So I'm making this contact because this is not some wearing out of a part over time, this is a part that 'needed to be recalled and/or should have been recalled before it becomes a very serious incident. I file this complaint not only for myself but for all the other vehicles out there that may have this same malfunction. Not only those with vehicles but the pedestrians young and old who are put in harms way. As a suggestion to the ford motor company before their focus is just how many vehicles we can put out and in return the billions of dollars being made at the full subjection of innocent hard working people. It's not right and something needs to be done very soon. To this day I have to leave a vehicle parked that is being paid and insured which is not fair to me and I ask that I'm contacted soon to resolve this most serious matter.
Tl* the contact owns a 2011 ford fusion. While driving approximately 20 MPH, the power steering suddenly malfunctioned and the steering wheel became very difficult to turn in either direction. The vehicle was taken to university ford (2532 102 ethesus church rd, chapel hill, nc) where it was diagnosed that the power steering control module was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 120,000.
I'm dealing w/the same thing everyone else is. Ford knows the steering is bad, replaces it & then says it's only valid for one year. Now, mine has gone out the second time & they will do nothing. I nearly wrecked my car, w/my child in it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Steering is recalled for my same model & year. Ford says my VIN is not covered, surprise! I've already had the steering rack replaced once & now it's out again! """"" 445k vehicles recalled for "power steering"
Tl* the contact's spouse owns a 2011 ford fusion. While driving approximately 35 MPH, the power steering warning indicator illuminated and the vehicle lost power steering functionality. The contact required additional effort to maneuver the vehicle. The vehicle was taken to golf mill ford (9401 n milwaukee ave, niles, il 60714, (847) 470-9800) where it was diagnosed that the steering gears needed to be replaced. The vehicle was not repaired. The vehicle was not included in the federal safety agency campaign number: 15v340000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 77,000.
Tl* the contact owns a 2011 ford fusion. The contact took the vehicle to team ford lincoln (905 brady ave, steubenville, oh 43952) for an unknown recall repair. After the repair, the power steering malfunctioned and the dealer repaired the vehicle again. The failure recurred; however, the dealer wanted to charge the contact $1,576 for the repair. The dealer stated that they would only perform a recall repair once and/or up to 12,000 miles. The dealer admitted that the recall repairs were made with re-manufactured parts. The vehicle was repaired for a third time at the contact's expense. The manufacturer was not contacted. The failure mileage was unknown. *cw
The power steering failed to operate correctly and the dash displayed a "power steering assist fault" and "service advancetrac system" warning during startup. The error repeated during several starts and finally became constant.
Takata recall. No power steering, saying service advance track no power steering.
Power steering assist fault occurred intermittently. Took to to dealer to have an older recall performed. Several days later, power steering failed completely shortly after starting while in a parking lot. I almost hit another parked car when I suddenly could not turn. Apparently this is a known issue, I don't understand why ford is permitted to have this persist. This is a serious safety issue! There could have been a person walking there!!!!
Purchased my car from ford in april 2015, have had 0 issues with it, until thursday evening sept 5, 2019. On the way to work, everything was fine. Leaving work, everything was fine... Until I got on a 55mph highway, in traffic, in heavy rain (due to hurricane dorian entering our area). Out of nowhere, my power steering warning and advance trac lights came on and I lost complete steering function in my vehicle. I am almost 5 months pregnant and almost wrecked in 2 lanes full of traffic of other people heading home from work in such weather! Upon research, 400,000+ ford fusion 2011's have been recalled over this same exact issue - yet it seems that no one's VIN #s match with the recalled vehicles. Yet again, over 2000+ recent complaints on the federal safety agency website as well! This is ridiculous - almost 2 years left to pay on my loan and my vehicle doesn't match the VIN for the recall - when obviously, yes it [xxx] well does! I had to call for help because I'm too pregnant to forcefully manhandle the wheel that barely turns 2 inches to either side, to try and steer a vehicle with no power steering! Luckily we had family in from out of town who evacuated from the beach that could help us get the car home. Would ford be paying for my accident and injuries to potentially 2 because, again I'm pregnant - and then anyone else I could have hit on my exit! This is related to an obvious ongoing electronic failure! This needs to be addressed & fixed now! Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Power steering went out while I was driving about 40 miles ph.. Almost wrecked head on with another vehicle. Found that the steering was recalled and ford refused to help. Greensboro, north carolina on a street before coming to a curve.
My car was 100% fine when I drove to work and 3 hours later when I was driving for lunch there was a message that there was a power steering assist fault. Thankfully I was not in a busy area because I could barely crank my wheel to turn. There is a recall for 2011 ford fusions but my VIN was not included. Yet with no indicators my power steering does not work.
Tl* the contact owns a 2011 ford fusion. While driving 45 MPH, the power steering assist warning indicator illuminated. The contact mentioned that extra force was needed to steer the vehicle. The vehicle was taken to huntersville ford (13825 statesville rd, huntersville, nc 28078, (704) 875-6547) where the contact was informed that the computer needed to be updated. The vehicle was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 64,000.
I've noticed that a car that I hardly drive the power steering went out. Went onlne and noticed that ford has a reall on power steering but my car isn't included when its obviously experiencing the same exact problem.
Tl* the contact owns a 2011 ford fusion. While driving approximately 35 MPH, an audible alarm was heard and "power steering assist fault service advancetrac" was displayed. In addition, the steering wheel became very difficult to turn in either direction. The vehicle was towed to john kennedy auto group (620 buffalton pike, feasterville, pa) where it was diagnosed that the steering gear/rack was faulty. The steering gear/rack was replaced and the failure was remedied. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 135,000.
Tl* the contact owns a 2011 ford fusion. While driving 40 MPH, the transmission seized and the service now, power steering, and advancetrac warning indicators illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and stated that the vehicle had excessive mileage. The dealer was not contacted. The failure mileage was 199,000.
Service power steering now today I had a flat and change the tire after I put the new tire on my car been hard to steer and this service power steering now has beeen on since and I have tried reset it by unhooking the battery but the day thing I am trying to see if I have a recall on my car for it are how I can get my car fixed for it since there are recalls for 2011 ford fusion
Driving in a parking lot to pick up my son and went to park and the power steering went out. So I wasn't going very fast I was parking. Even though I was in no danger or anyone else I feel that this could have gone worse, thankfully it did not. It went without warning.
Tl* the contact owns a 2011 ford fusion. While driving approximately 15 MPH, the contact attempted to make a turn and the power assist failure indicator illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the power assist failed. The contact referenced the federal safety agency campaign number: 15v340000 (steering), stating that the vehicle was exhibiting the same symptoms as stated in the recall. The vehicle was not repaired. The dealer was not contacted. The manufacturer was notified of the failure. The failure mileage was 147,000.
I was driving in a parking lot when the power steering went out. I received an error message power steering assist fault. This had happened in the past and I would turn the car off and back on again and the power steering would return. This time it did not work. I looked it up and found that ford has a recall 15s18 on this issue. I took it to a ford dealer where repairs were denied under the recall. My car is a covered vehicle but ford said I exceeded the mileage requirement of 150,000 miles but I am under the 10 year requirement. The only reference that I can find under the federal safety agency is that the vehicle must be under the 10 year requirement with no mileage requirement. The ford dealer technician requested a waiver of the mileage requirement per ford motor companys' instructions. It was denied even when the technician clearly indicated that the vehicle displayed the recall fault codes. I drove away without power steering and am concerned for my safety and the vehicles road worthiness. Dealer technician emailed comments to ford motor company after denial " power steering assist fault is displayed, vehicle has no power steering. Eec test found codes u2011.49, u3999.96 for internal module fault. Tech verified vehicle does not have power steering " date 08-21-2019. Repairs will exceed $1,000.00. I do not have a scanner at this time but have retained all documents.
Tl* the contact owns a 2011 ford fusion. While driving approximately 5 MPH, the power steering ability seized without warning. When the contact turned off and restarted the vehicle, it resumed normal operation. The contact that the failure occurred ever since the vehicle was purchased in 2011. The vehicle was not diagnosed or repaired. The manufacturer and local dealer were notified of this failure since an existing recall was in place for the fusion but not for the year 2011; however both failed to offer to correct the problem under the existing recall. The approximate failure mileage was 93,427. *tt
Takata recall- was never notified of any recalls. I do get a warning eveey now and then that the power steering is affected but goes away after I turn the car off and on again
After reading ford recall 15s18, it was a dead ringer for my problem. I lost power steering while driving at speed (45 MPH) and nearly didn't make a turn. The dealership confirmed the issue was indeed the issue related to recall 15s18 and did the work. They replaced the steering gear and reprogrammed a module exactly as the recall prescribed. The bill was $2450 and when I brought up the recall they pointed to the fine print which said that the recall was good for 10 years (which I was within by 2 years) and 150,000 miles. I was a mere 7000 miles over the limit so they would not claim it under the recall. I was never notified of the recall or I would have had it fixed. The car had been to the dealership for years for oil changes and service, yet they never once thought to tell me there was a safety recall?!? I called ford customer service to see if they would be reasonable but they denied me too. A safety recall, which is the fault of the engineering design of the vehicle, should be covered regardless of mileage!
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