Tl* the contact owns a 2011 ford fusion. The contact received a recall notice for the federal safety agency campaign number: 15v340000 (steering). While driving at unknown speeds and making a turn, the steering wheel became stiff and the power assist warning indicator illuminated. The vehicle was towed to galpin ford (15505 roscoe blvd, north hills, ca 91343, (818) 787-3800) where it was diagnosed that the rack and pinion fractured due to the frame. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the local dealer. The failure mileage was 84,000.
2011 Ford Fusion steering complaints
Page 20 of 49: complaints 551 to 580 of 1,436, newest first, as owners wrote them.
While stationary, power steering locks up and gives error code on display. Its the same problem described in recall 15s18. It happens intermittently. Over the last 2 months it has happened about 7 times. I have to shut the car off then back on and it will function correctly.
Power steering failure while my 16 year old daughter was driving on a residential street. Luckily there was no accident although my vehicles manufacture date falls just before ford recall 15s18 leaving me to pay for a problem all parties have already agreed that is fords lack of engineering and quality assurance. How were the dates determined this recall? My car was made a couple weeks earlier and has the exact same defect as described in the recall. This recall needs to be amended to include vehicles manufactured earlier.
Driving on the highway when the power assist steering failure message and advance trac service message came on with an alarm. I pulled off the highway and discovered manual only steering and it was very very difficult to turn the wheel to pull into a parking lot and almost crashed. If I had to quickly swerve to avoid anyone I would have crashed. I had this vehicle serviced when I was notified of the 15s18 recall and ford service only reprogrammed the steering module. They did not replace the unit. I returned the vehicle back to ford service after this incident and they stated that the electronic power assist steering gear had failed.
On 7/24/19 I went to auffenberg ford in to diagnose a steering issue. When I start my car the steering wheel is locked up, and the dash says "power steering assist fault" the diagnosis from auffenberg was 2 intermittent electrical failures within the steering gearbox. Exactly like recall #15s18 which effects 2011-2012 ford fusion vehicles without a 3.5l engine. My engine is 2.5l for reference. My VIN is not included in this recall, but I believe it should have been. Ford corporate informed me no compensation can be given for the $1,963 repair and $157 diagnosis until I submit a formal complaint with nhsta. I was given two case numbers from ford corporate. Ann gave me case #tas22237463 and frank (a supervisor) gave me case #cas22237463-d6f0q5. Please review attached documents from 7/24/19 auffenberg ford diagnosis and roberts ford 7/30/19 service. There have been no accidents or any event prior that could be related to this problem. I am seeking $2,120 compensation from ford corporate for the repair of their faulty steering gearbox computer system.
Was driving home from work route 130 nu torrential down pour and I get a power steering assistant warning then I lose all power steering , thankfully I didn't wreck I was able to get off main highway to side road turned off vehicle hoping that would reset fault to no avail problem still there. I managed to get home safely took care to my mechanic I was told it was my rack and pinion and told me it would be a healthy bill almost 2k to fix. I also in turn found out there was a recall for my model year went on website to find out my VIN wasn't included in the recall which makes no sense at all, why would mine be excluded if it has the faulty part the same a others....how does ford get away with not fixing all the faulty units?????
I was driving home from work route 130 nu torrential down pour and I get a power steering assistant warning then I lose all power steering , thankfully I didn't wreck I was able to get off main highway to side road turned off vehicle hoping that would reset fault to no avail problem still there. I managed to get home safely took care to my mechanic I was told it was my rack and pinion and told me it would be a healthy bill almost 2k to fix. I also in turn found out there was a recall for my model year went on website to find out my VIN wasn't included in the recall which makes no sense at all, why would mine be excluded if it has the faulty part the same a others....how does ford get away with not fixing all the faulty units?????
Power steering has gone out. Saw that this is a common problem with the 2011 ford fusion, but ford will not cover my car because it was not one of the cars they have recalled. It seems this issue spans across the fusions and not just the cards they recalled. Luckily I had only gone a few feet from my driveway when it went out. It was difficult to move my car out of the neighborhood road and back into a parking spot. Only ford is allowed to order the part and charge their prices. Chantilly ford does not even pick up their phones for their service department.
While driving on the highway to head home my steering was really hard to turn. The light on the dash read power steering assist fail. Freeking dangerous!!!
Tamara recall I went to start my car this morning 08/01/2019 and my power steering assist light came on and I have no power steering at all tried to drive home made it home but turns were a problem as I was driving home from work.
Tl* the contact owns a 2011 ford fusion. While driving 15 MPH, the "power assist fault" message appeared on the instrument panel and the steering wheel seized. The power steering ability seized and the contact had to use excessive strength to turn the vehicle. The vehicle was towed to an independent mechanic and then towed to benson ford (4701 calhoun memorial hwy, easley, sc 29640, (864) 855-5383), but was not diagnosed or repaired. The mechanic stated that the vehicle exceeded the required mileage and did not qualify for a recall repair. The manufacturer was made aware of the failure and did not assist. The failure mileage was 184,000.
Tl* the contact owns a 2011 ford fusion. While driving 35 MPH and making a turn, the steering wheel seized and failed to turn left or right. The advancetrac and service power steering warning indicators illuminated. The contact called airport ford (8001 burlington pike, florence, ky 41042, (859) 371-4750), but the vehicle was not diagnosed or repaired. The manufacturer was contacted and did not assist. The failure mileage was 98,444.
Power steering went out in the car while drving.
I was on the interstate drive when the vehicle's power steering wheel lost full functionality. I was unable to steer left or right without there being a strain. I was nearly 1 hour away from the nearest mechanic shop and was forced to manually override the steering wheel's control in order to arrive at a mechanic shop nearest to my destination.
Tl* the contact owns a 2011 ford fusion. While driving approximately 30 MPH, the power steering assist warning indicator illuminated and the power steering ability was lost. The dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 90,000.
Power steering assist
The power steering issue that was recalled on these cars once before has went out again 100 miles past the 12,000 mile warranty. The warning came up about 3 miles from home after getting home the car was cut off and when we started the next day the power steering was completely out. This was confirmed by long lewis of muscle shoals alabama that it was the exact same issue. They refused to fix the problem with the car unless we paid all but $300. I feel there needs to be a recall on this potentially dangerous faulty part. This all took place on a curvy county road.
Tl* the contact owns a 2011 ford fusion. While driving, the power steering warning indicator illuminated and displayed "service immediately". The contact was able to drive the vehicle home without power steering ability. The vehicle was later taken to porter ford (600 ogletown rd, newark, de 19711, (302) 738-0800), but was not diagnosed or repaired due to the diagnostic and repair fees. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall. The approximate failure mileage was 85,000.
Advanced track power steering failure. I have already had the recall repair and it is now happening again.
Steering has recall for my same model year and make but ford says my VIN is not on there recall list, I have had the steering rack replaced 3 times. The steering is electronic so when it breaks or fails the steering is extremely hard and car has swerved out of control. This has happen on city streets, highway and in residential setting. This is the web site were ford announced this recall but for some reason my VIN does not come up on there "approved" list. Www.consumerreports.org search ford recalls nearly 445k vehicles for power steering failure, fuel leak issues
My steering wheel locks up and the dash reads power steering assist default. Mainly does it when I first start car and put it in reverse but it has done in while driving making a turn.
This will be the second time that my electrical power steering has gone out. The first time was in 2017 and not even two years later it is out again. I attempted to call the ford customer service line and the actual ford dealership to schedule an appointment time to bring my car in and I was advised that the steering is not apart of their recalls and when it was supposedly fixed back in 2017 that was a a part of their customer service programs as a one time fix . I was told that I would have to pay 1600-1700 for the parts which does not include the labor.
Leaving work wheel is hard to turn until I get my speed up
For the past 5 months, my power steering fault has been appearing on my dashboard and have been asking around, the repair is really expensive and I am unemployed and have to way to fix it myself. It's stopping me from driving because I literally start a job tomorrow and I am not able to attend due to this issue. Can you guys please report a recall to my ford dealer.
The epas on my fusion stopped working while I was driving and I was able to get off the road safely. I a message came up service power steering now and the steering doesn't work. I called with my VIN and there's no recall on my car.there is a recall on some models but not all. There's more of the same models that have the same problem. There's only one plant that was included not all.
Tl* the contact owns a 2011 ford fusion. On various occasions, while driving, the steering wheel seized and the power steering assist warning indicator illuminated. The contact would have to turn the vehicle off and on in order for the steering to return to normal. The vehicle was taken to an independent mechanic to be diagnosed and seven failure codes appeared. Mac haik ford lincoln (4506 n navarro st, victoria, tx 77904, (888) 253-4662) was contacted and stated that the VIN was not included in a recall. The vehicle was not repaired and the failure recurred. The manufacturer was made aware of the failure and stated that the VIN was not included in a recall. The failure mileage was approximately 123,233.
Tl* the contact owns a 2011 ford fusion. While driving 15 MPH, the steering wheel seized and was difficult to turn. While making a turn, the power steering indicator illuminated. The vehicle was towed to an independent mechanic who suggested taking the vehicle to a ford dealer. The vehicle was taken to norm reeves auto store (18500 studebaker rd, cerritos, ca 90703, (562) 345-9100) where the mechanic stated that the vehicle was out of warranty and the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 150,056.
Tl* the contact owns a 2011 ford fusion. The contact stated that the vehicle was purchased with the steering wheel locked. The vehicle was towed to laird noller ford (935 w 23rd st, lawrence, ks 66045) and the contact was informed that the VIN was not included in the federal safety agency campaign number: 15v340000 (steering). The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 110,000.
My power steering would go out randomly while driving. This made it very difficult to turn and drive safely. My weekly and normal driving needs required, highway, streets, and interstates. My VIN is not included in the current recall for this issue ( same vehicle model and year) but I am having the same the exact same problem.
Ford fusion 2011, bought new from the same ford dealer, who serviced it and checked it out when I bought it from friends. Same ford dealer claimed car was 100% but less than 2 months later power steering completely failed. When I started car from stationary, lights said: power steering assist fault and I could not turn the wheel at all. Switched off, restarted seemed fine. I am student, have to make do, do not have many options! Next time I started, it said power steering assist fault, and I could not turn the steering wheel at all! I did not know what to do. Next time it started fine, but the 3rd time, it refused to correct itself. Upon further investigation, it seems steering could have failed any time while I was driving! Had to tow it back to same ford dealer. Cannot drive car at all! Apparently ford refuses to grant a recall for our car even though all over internet, it is clear that this very same model and year was recalled for this very same reason. Cannot afford to pay extra $2,000. I'm a student, just paid off the car in good faith, no extra money, yet no use of it, been more than 6 months. Ford owes us! No control over steering, the power steering assist system is known to have failed and dangerous and should be recalled!
VIN decoder
See the problems and recalls for an exact car
Buying a used 2011 Ford Fusion?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history