Tl* the contact owns a 2011 ford fusion. While driving 60 MPH, the power steering assist failed. The contact was able to slow the vehicle down and coast it onto the road shoulder. The power steering assist indicator illuminated after the failure occurred. The vehicle was towed to capital city ford (8623 east washington street, indianapolis, indiana 46219, (317) 898-0700) where it was diagnosed that the electronic power steering assembly and power steering assembly needed to be replaced. The manufacturer was contacted and stated that the mileage on the vehicle exceeded the option of having the power steering assembly replaced under warranty. The vehicle was not repaired. The failure mileage was 152,000.
2011 Ford Fusion steering complaints
Page 24 of 49: complaints 671 to 700 of 1,436, newest first, as owners wrote them.
This is what is happening to my ford fusion 2011 but my VIN # is not showing up as recalled - help!! Electric power steering failure the federal safety agency action number: pe14030 components steering opened from: october 2, 2014'september 10, 2015 summary the office of defects investigation (odi) opened a preliminary evaluation to investigate complaints of the loss of power steering while driving. The subject vehicles are equipped with a rack mounted electric power assisted steering (epas) unit. Some of the complaints alleged that the steering assist failed and resulted in increased steering efforts that contributed to a loss of control and in some cases a crash. The epas system was manufactured by trw automotive for ford and was designated as generation I. These units were first produced and put into vehicle production in july 2008 beginning with the model year (my) 2010 ford fusion and mercury milan. The system is comprised of a mechanical steering rack-and-pinion gear with torque sensor, electric assist motor, motor position sensor and a power steering control module (pscm). The pscm is self-monitoring and designed to detect faults within the system and can store diagnostic trouble codes (dtcs) if a problem is detected. There are 29 potential dtcs the system can detect. Many of these allow the system to go into reduced-assist steering mode by using the default vehicle speed signal should the live speed signal be lost, if voltage to epas system falls below 10.7 or goes above 17 volts, the temperature at the pscm goes above 105c (221f), or if high friction is detected. Some dtcs will cause the system to go into manual steering mode (no assist). On july 1, 2015, ford filed a defect information report (dir) identifying a safety related defect in trw gen I epas systems installed
Took my car to get inspected for the power steering recall back in 2016 and was cleared. Randomly I get the message " power steering assist fault" and it disappears every time I restart my car so I took to the local ford dealership a few months ago and found nothing. Recently, the power steering message comes on more often. My car doesnt show any problem during the time the recall was sent but now, the power steering issue that was recalled is my major problem. My vehicle has been cleared of the recall list since I took it to the dealership and found no power steering issue at that time.is there anything I can do for ford to fix this issue now?
My son went to move put of his parking space and the steering was completely gone, and the brakes were also gone. We had the entire brake system replaced last year already as they went out when my 17yr old daughter was driving the car, that cost $2600 and now the it happens again along with the steering. The car has less than 90k miles on it and should not be doing this we had planned to sell this can but now we cannot as it is a danger to anyone driving it. From this site I can see both issues are known, so how is ford getting away with selling cars that are completely unsafe? When the brakes went for my daughter she was on a 45mph road but luckily she could pull in somewhere safely. With my son he was just pulling out of the spot, and he stopped the car finally, turned it on and off a few times and all was back to normal but this is unacceptable, the car is a danger to anyone in it r near it, as who knows when it will decide to lose the steering again? We won't use it anymore, but we don't know what to do with it. It is essentially worthless even though it is only 7yrs old and low mileage. Village ford in dearborn fixed the brake issue last ywear on this car.
Sept. 27th 2017, ford 'fixed' my car, 79,332 miles. Problem was a loss of power steering while driving. Ford replaced steering gear and reprogrammed pscm. Now a little over a year later, car is doing the same thing, 3x today, 10/9/18, once last week, twice 3 weeks ago. Only 88,500 miles.(less than 10,000 from fix).
I went out ine morning to start my car every thing was fine . Once I was driving back to my residents my steering wheel locked up on me upon turning in. The power steering assist fault went off on the little screen in the dash! I am lucky that I was in my parking lot and not turning into a street when my car lockes up on me!!! I had my child in my car! I am now longer able to use my car because of this malfunction! My child has seizures and other medical issues that we have to go to appointments for! And I have now lost my job due to this! Something needs to be done! Something serious could have happened with my toddler in the car!
My daughter had her steering gear repaired/replaced under a recall and now it has gone out again...but they won't fix it cause they say she has miles over the warranty. To me, if same problems happen twice, maybe they didn't fix it right the first time. Now she is stuck without a car and I am very frustrated. Person at customer sevice says there is an open recall, but dealer says no>
The power assist failed and unable to steer. It was a $2,000 repair and a search of the internet indicates other fusions from the same year were part of a major recall. Based on VIN mine was not. This does not seem fair or even make sense. I called ford and they will not offer refund or repair.
There is a recall #15s18 for a power steering component on my car with ford. That power steering unit is currently acting up. I found the recall and called ford. I was told that if ii had less than 150,000 miles on the car they would fix it. When I took it to the shop it changed to reprogram only then f t acted up again they would replace it. We both the car used in december of 2017. The previous owner had had the car n for this recall for reprogramming in june 2017. So according to the recall the unit should be replaced since the programming did not fix it. It states the car will be covered up to 150,0000 miles. Ford is saying that the recall expired at 60,000 miles yet the car had over 60,000 miles on it when it went for there reprogram in june 2017. Essentially, ford is not honoring this recall repair.
Sensor failure in the rack and pinion which shut down my power steering assist while I was driving. This was a precious recall on the vehicle.
Tl* takata recall. The contact owns a 2011 ford fusion. The contact stated that the warning indicators illuminated for the service advancetrac, electronic stability control, and power steering assist fault. The vehicle was included in the federal safety agency campaign number: 16v384000 (air bags); however, the interim notice indicated that the part was not available from the manufacturer for an extended period of time. The vehicle was also included in two manufacturer service campaigns: 13n03(electronic throttle body extended coverage) and 15n01 (epas steering efforts). The contact was to check with the manufacturer to determine if the failure was related to the two campaigns. An independent mechanic diagnosed that the rack and pinion needed to be replaced. The vehicle was not repaired. The dealer was not notified. The manufacturer was notified of the failure. The approximate failure mileage was 150,000. Vin tool confirms parts not available.
Electronic power steering completely failed while in motion. Ford had previous recall on same year and model vehicles (fusion, 2011) but for some reason not on my particular VIN, ford did not offer assistance covering the $2,450 cost of replacement.
Tl* the contact owns a 2011 ford fusion. While the driver was making a left turn, the steering wheel seized and became extremely tight when it was turned in either direction. Classic ford of madison (6251 n ridge rd, madison, oh 44057, 1-(440) 417-1100) diagnosed that the two front control arms needed to be replaced. The vehicle was also taken to avenue auto clinic (1170 mentor ave, painesville, oh 44077, 1-(440) 639-9956) where it was diagnosed that the electronic computer and the electronic steering motor needed to be replaced. The vehicle was excluded from the federal safety agency campaign number: 15v340000 (steering) and was not included in the federal safety agency action number: pe14030 (steering). The manufacturer was notified and provided no assistance. The failure mileage was not available. *tt
Tl* the contact owns a 2011 ford fusion. After starting the vehicle, the "power steering fault" message displayed and the power steering assist failed. The steering wheel became very difficult to turn in either direction. The failure was not diagnosed or repaired. The local dealer (sarasota ford, 707 w. Washington blvd, sarasota, fl) and the manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 100,000. The VIN was invalid. **tr updated 11/9/18
Takata recall on my way home driving in the city the "service power steering" message popped up. I got home and parked my car like normal. The next morning as I'm leaving, it is incredibly hard to turn out of my driveway.
Lose of power steering whenever it wants & service afvamcetrac continues to come on. Suppos day yhere t no recalls yet I loose power steering at amy given time & no mechanic can repair due to the inform me it should repaired by entire new parts from ford. Had been taken in multiple times yet then they tell me it should b ok but won't promise it due to every other power steering recall on this vehicle but mine. Need help & resolution. Has stopped workin multiple times & have had 3 accidents into curbs, my other vehicle & thx god when it happened on freeeay I was able to slam my brakes & safely get out of traffic.
Power steering continues to go out periodically ..error message says power steering assist fault. The was "fixed" a couple of years ago and now going out again and they say it is not covered under any warranty cause miles exceed 150,000. Last time on expressway going over 60 MPH. Took it to dealer and they say it needs a steering gear..this should be on a recall . I feel ford is not being responsible for this and putting us in danger of an accident that could kill us or other. Please help.
Tl* the contact owns a 2011 ford fusion. While driving approximately 40 MPH, the "check steering" indicator illuminated without warning. Immediately afterwards, the power steering seized. The vehicle was towed to performance ford lincoln (606 nj-10, randolph, new jersey 07869, (888) 541-3927). The dealer stated that the vehicle was included in the federal safety agency campaign number: 15v340000 (steering) and the computer software was reprogrammed; however, the failure recurred three weeks later. The manufacturer was made aware of the failure and provided the contact with case number: cas-156-284-19. The failure mileage was approximately 164,000. The VIN was not available.
Tl* the contact owns a 2011 ford fusion. The contact received notification of the federal safety agency campaign numbers: 15v340000 (steering), 15v793000 (fuel system, gasoline), and 16v384000 (air bags); however, the parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to a local unknown dealer, but the parts were not available. The manufacturer was not notified. The contact had not experienced a failure. Vin tool confirms parts not available for the federal safety agency campaign number: 16v384000 (air bags), and parts distribution disconnect for the federal safety agency campaign number: 15v793000 (fuel system, gasoline) and 15v340000 (steering).
Tl* the contact owns a 2011 ford fusion. The contact stated that the power steering failed and the steering assist indicator illuminated. While driving, the steering wheel pulled to the right. The contact was able to keep the vehicle in the lane by applying force to the steering wheel. The contact was able to drive the vehicle home and it was later towed to vic valley ford lincoln (501 east daniel morgan avenue, spartanburg, south carolina 20304, (864)-583-3600). The dealer diagnosed that the power steering rear control arm was causing friction to the power steering system, which caused the system not to operate normally. The contact stated that the vehicle was previously repaired per the federal safety agency campaign number: 15v340000 (steering) on august 11, 2018 by the same dealer. The recall repair did not correct the failure. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 142,205.
On august 16th 2018. My 18yr son was driving when his power steering went. He could have been killed along with others. There was a recall by ford. But with restrictions. With in 10yrs ir 150kmiles what ever came 1st. My son's car did not qualify as it was just over the 150k mileage. The cost of the repair is over 2k....we are devastate. How ford can but such restrictions when my previous son & other's could have lost their lives. Also how can a dealership sell cars when there is very harsh recalls. We love to buy ford because it is an american car & suppose to be dependable & reliable. I bought this car thinking my son was going to be safe. Instead I bought him a death trap. Thank you.
Tl* the contact owns a 2011 ford fusion. The contact received notification of the federal safety agency campaign numbers: 15v793000 (fuel pump, gasoline), 14ve028000 (equipment), 16v384000 (air bags), and 15v340000 (steering). The parts needed for the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact called payne weslaco ford at (956) 619-6026 (2401 e expy 83, weslaco, tx 78599) and was informed that the parts were not available. The manufacturer was not contacted. The contact had not experienced a failure. Vin tool confirms parts not available for the federal safety agency campaign numbers: 15v793000 (fuel pump, gasoline), 14ve028000 (equipment), 16v384000 (air bags), and 15v340000 (steering). The VIN was not available.
Sometimes on start up there is no power steering. There is a warning light about steering malfunction. If the key is turned off and then re-started the steering comes back. The danger is if this happens while driving.
My wife and I gave this car to our daughter when she got her drivers license in 2016.since then there has been a recall on the airbags that has not been fixed because they are on back order. The temperature sensor has gone out and ford is aware that is a problem but will not recall, and now 3 times the steering has locked up on her with an error message that reads "power steering assist fault". In reading various articles there was a recall but for some reason my car having a 3.5 liter was not in the recall, not real sure what engine size has to do with power steering. Fortunately all 3 failures occurred in our drive way while she was backing out and she turned the car off and started it back up and the car corrected itself. I am in fear for my daughters life at this point, even though she has 2+ yrs of driving experience who is to say that if this happens when she is driving down the road she will know how to react without harming herself or someone else. Ford needs to own up and fix their defective vehicles ps. This ford only has 45,000 miles on it. Ralph nader, we need you!!!!
Lost of steering control while driving down the freeway due to failure of- electric power assist system.
Jenkins and wynne ford in clarksville tn has replace the electronic power steering twice already. Vehicle was returned back to us on 8-9 aug after fixing it for a second time. Within 24hrs electronic power steering went out again and returned it immediately to the ford dealership. Now dealership is claiming the lower controls arms are bad and need to be replaced and is the cause of why the electronic power steering is going out. There has been no noticeable noises, clunks or anything to identify the issue being the lower control arms. Ford is claiming the bad lower control arms are putting to much pressure on the electronic power steering control unit.
The car is parked on the curb so I'd started it up and was proceeding to turn it around in a driveway across the street when the power steering went out suddenly and I could barely turn the wheel. A warning on the dashboard said the power steering assembly had failed. After much effort, I pulled the car alongside the curb across the street and turned it off. I called the dealer and the man there said there was a recall on the vehicle for the power steering and he was 99% sure it would be covered but after I had it towed there, he said it didn't meet the criteria for the recall -- that the computer wasn't throwing certain codes so I had to pay $2,000 to get it fixed. I just have to trust he was being truthful about the no codes.
I had a recall on my car last year 2017. I took it to be fixed. They replaced the throttle body and power steering module. After having that replaced I later notice my car wasn't driving right. There was a whining noise and a noise coming for steering wheel. So I took my car back to have it check out.the guy said it will cost $130.00 for them to check my car. I asked if cost to check the part they replaced because my car was driving the same since they fixed it. It took less than an hour for them to tell me that there wasn't anything wrong with the parts that was replaced. Now my car has been going down since. So june 30,2018 I took it to a mechanic for oil change and he told me that I should take my car to dealership to get rack and pinion check.he express to me that I should get it looked at soon because my wheel seem like it will lock. August 5,2018 I was driving the express way and almost lost control of my car. It kept swerving back and forward in and out of lane. I was trying to avoid hitting the car on my right side and hitting the brick wall on my left. I to brake on the expressway almost coming to a complete stop to get control of the car. I thank god there wasn't a car behind me. I had to replace the tail light several times. There a static noise coming from the center dash.
Upon starting the car and backing out of the driveway I experienced a loss of power steering assist. Even with several attempts to turn the engine off and restart, the code is still there. There have been many cases of this happening online and a recall that my vehicle was not under in 2015.
I took my 2011 ford fusion to the ford dealership in harlingen tx. They verified the vehicle was up for recall since it has not been repaired. The mechanics took the car in and repaired the car after 7 days of dropping it off. On day 7 they called me that it needed a tie rod which I purchased and delivered first hand. 2 hours later they called me that I had to pay $1,300 because the car was not up for recall and that if I didn't pay they would be putting my broken part back on and releasing the car to me. I went on to complain to the manager and they managed to take $500 out for the repairs they have done that were supposed to be up for recall. I waited 7 days to find out I was being charged for a service that was supposed to be free. Recall number 15no1 and 15no2. I have recite and video of the confrontation. I had already wrecked the car due to the steering issues. I also repaired the damaged after the accident to later find out it was up for recall!
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