Tl* the contact owns a 2011 ford fusion. The contact stated that while driving at 60 MPH, the steering wheel seized as the service advancetrac and power steering warning lights illuminated. The contact was able to pull over to the emergency lane and the vehicle was towed to the contact residence. The vehicle was not diagnosed or repaired. The VIN was not included in the federal safety agency campaign number: 15v340000 (steering). The manufacturer was made aware of the failure. The failure mileage was 97,000. ...updated 05/03/17 *bf updated 08/22/2017
2011 Ford Fusion steering complaints
Page 30 of 49: complaints 851 to 880 of 1,436, newest first, as owners wrote them.
Tl* the contact owns a 2011 ford fusion. While driving 60 MPH, the power steering became very difficult to maneuver and the power steering warning indicator illuminated once the vehicle was restarted, it operated normally. The dealer diagnosed that the power steering motor needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 140,000. Updated 06/02/17
Vehicle shut down several times while traveling at low speed on a city street. Also, the door on the driver's side will not open from the inside of the vehicle.
The power steering assist failure light came on several times when I started my car. I looked in owners manual which stated to turn off and restart which let me drive. But it stated to call dealer. I called dealer which said that it was under recall. The next day the dealership told me that my car was not included in recall. It is the same part that is under recall on other 2011 fusions but not mine. Now I have to pay $1,000 to replace the steering gear.
Tl* the contact owns a 2011 ford fusion. While driving various speeds, the steering wheel became difficult to turn left or right. The contact stated that the vehicle had to be restarted on numerous occasions in order to correct the steering failure. The vehicle was diagnosed as needing the rack and pinion replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 159,000.
Tl* the contact owns a 2011 ford fusion. While driving approximately 55 MPH, the inlet fuel warning indicator inadvertently illuminated. In addition, while making turns, the steering wheel seized and the power steering warning indicator illuminated. The vehicle was not diagnosed or repaired. The contact stated that the vehicle was taken to the dealer and previously repaired per the federal safety agency campaign number: 15v793000 (fuel system, gasoline); however, the failure recurred. The manufacturer was not made aware of the failure. The approximate failure mileage was 90,904.
This is a complaint with ford's recall 15s18. The recall was performed on my car (only software update). When the recall was performed there was no diagnostic trouble codes found in the power steering control module. Since this recall was performed I have experienced loss of steering. The steering locks up and I have only manual steering while driving. Car was in for service and was told the steering gear needs to be replaced. I was told this is my responsibility at a cost of around $2000.00. The recall clearly states the steering gear would be replaced under this recall. I contacted ford about this and I was told the recall has been performed and the replacement of the steering gear was my responsibility. This car is unsafe to drive and a recall was mandated by the federal safety agency, and ford will not resolve this recall. I was told with the amount of miles on the car the recall doesn't apply anymore. This should be ford's responsibility to replace the steering gear if their is a know defect in the part. It should not matter the amount of miles on the car. If there is a defect in the part it should be replaced under this recall the consumer should not be responsible to repair the car due to the know issues regardless of the miles on the car.
Tl* the contact owns a 2011 ford fusion. The contact stated that the power steering warning indicator illuminated randomly and the steering wheel seized. The contact had to turn the vehicle off and on each time the failure occurred. The VIN was included in the federal safety agency campaign number: 15v340000 (steering), but the vehicle was not repaired by the dealer within a reasonable time frame. The contact was uncertain if the dealer would comply with the recall repair. Due to the mileage of the vehicle, the dealer would not repair the vehicle. The manufacturer was notified. The failure mileage was not available. Parts distribution disconnect.
Started car and dashboard display stated "power steering assist fail". I had no power steering at all trying to drive home. Power steering system failed and has to be replaced. Ford said there is a recall for this, but my VIN does not apply even though it is in the years recalled.
Backing out of parking spot and power steering abruptly failed with power steering assist fault error. Very hard to steer. Took to dealer and was told I had previously had steering reprogram under recall. Diagnosis steering rack needed to be replaced at $2000. Luckily it failed in parking lot. Main concern is recall reprogram had been done in timely manner. These racks should be mandatory replace problem waiting to happen.
Was backing out of a parking space (in motion, turning the wheel) and the car gave a warning signal and then it said power steering failure. I could not turn the steering wheel at all. I restarted the car and then it was okay. My husband said that the same thing happened to him a week ago when he turned the car on, he was stationary at the time. He restarted the car and it it was fine.
Tl* the contact owns a 2011 ford fusion. The contact stated that on several occasions while driving, there was an abnormal vibration and clicking noise emitting from the steering wheel. The contact also stated that while attempting to start the vehicle, the vehicle failed to start. The vehicle was included in the federal safety agency campaign number: 15v340000 (steering). The vehicle was not taken to be diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 87,000.
Driving down the road & power steer went out couldn't steer car almost had accident! Message went across check power steering now. Drove home very slow. Will call dealer in morning. Afraid to drive!
While driving, the car faces a sudden loss of power steering and a "service advancetrac" warning message comes on at the same time. The warning light for the traction control stays on. Power steering resumed after some time but the "service advancetrac" warning message and traction control warning light stayed on. This happens almost weekly and seems very dangerous. I was very lucky to not have this happen while on a freeway or at a turn.
Tl* the contact owns a 2011 ford fusion. While driving 55 MPH, the service advance trac and service power steering warning indicators illuminated and the power steering failed. It was diagnosed that the steering gear needed to be replaced. The contact stated that the vehicle was previously repaired out of pocket, but the failure recurred. The vehicle was not included in the federal safety agency campaign number: 15v340000 (steering). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 101,000.
Tl* the contact owns a 2011 ford fusion. The contact stated that the steering wheel failed to turn and the power steering assist indicator illuminated. The contact was able to avoid a crash. The failure occurred numerous times. The vehicle was repaired per the federal safety agency campaign number: 15v340000 (steering), but the failure recurred. The manufacturer was notified. The failure mileage was 149,000.
Tl* the contact owns a 2011 ford fusion. On several occasions while driving the vehicle, the power steering failed to operate. The contact stated that the failure was intermittent. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the steering gear needed to be replaced. The vehicle was not repaired. The vehicle was not included in the federal safety agency campaign number: 15v340000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 74,298.
Power steering assist fault. When I started the vehicle, I cannot turn the wheels, and the dashboard shows "power steering assistance fault".
Power steering assist failure while driving and turning making vehicle difficult to control. Recall was issued on this and computer upgrade installed. I was not warned that this could be very dangerous and would most likely occur. Shutting off engine and restarting temporarily fixed, but has happened again. Less than 80,000 miles on vehicle.
Power steering fails. Unable to steer vehicle at all..this has been a problem for quite some time when first starting the vehicle but now has progressed to more frequent and during normal operation on the road.dashboard warning states'power steering assist fault'. This failure has occurred at various speeds but usually at lower speeds.
I am unsure if my car was included in the air bag recall that I found via google, I was never notified for several recalls involving my car. Now the ford dealership has informed me that there is an issue with my car as well as several others of the same make and model with code issues. These code issues cause the power steering to fail without warning and cause loss of control as well as something involving service advancetrac. Ford has told me they can reset each time the code messes up but at this time ford has not ordered a recall and they will contact them to let them know. What am I to do? This is very dangerous!
Ford offered recall 15s18 to replace electric power steering assist on 2011-2012 ford fusions. The manufacture date for the recall begins on sept 07, 2011. However, my ford fusion, manufactured one month earlier (august 07, 2011), has the same issue. The dash message center says "service power steering now" and "service advancetrac". At approximately 85,000 miles I lost power steering at 75mph while passing an 18 wheeler on the interstate. I lost control of the vehicle and had to rapidly decelerate and pull over. I almost wrecked into the bar-ditch, as the steering column violently jerked the vehicle to the right. Now, I still have complete loss of power steering and my local ford dealership informed me that recall 15s18 won't cover my vehicle repair since it was manufactured a month too early. According to my research, this problem actually affects a number of ford makes and models, from 2008-2015. The problem is frequent and persistent among 2010-2012 fusions. Ford should be liable, especially when safety is the issue. The malfunction is incredibly dangerous, and ford is about to have yet another massive lawsuit for this.
Once again, I continue to have issues with my power steering just turning off while in the middle of a turn. This is now happening about 1-3 times a week. This does only seem to happen at low speeds. However that is when it is the most dangerous. Driving through store parking lots or park, it has simply gone out and lost control. I am running out of ways to explain how dangerous the completely unexpected power steering loss on my(and thousands of others) fords that were not included in the recall actually is. I have already reported that more than several times I was inches from striking a pedestrian due to loss of control after the power steering failed. I really hope we are not just waiting for a fatal accident report to take this seriously. I think ford has already admitted that they have a problem with their power steering and its unbelievable that cars with the same exact power steering rig that also display the same exact issues are not included in the recall. My car is even in the same year as other recalled models by am being excluded.
66,100 miles 12-21-16 the power steering went out suddenly while driving on the fl turnpike highway. The car starting beeping and stated "service advancetrac" and "power steering failure" displayed on dash. Took it to ed ford in sparta and the wanted to replace the entire assembly for $1600.00. I defined the service. I am a very small woman and this is extremely impairing and highly dangerous for me because I am now unable to turn the steering wheel at all. Server all complaints found on mine even recalls for this vehicle with my model but not official under the VIN for my car. Please assist
Steering goes out when I start. Restart and its ok. This happen about 20 times. Now it has no power steering. I know the recall but ford says my VIN not included. I have the same problem as recall. At dealers and ford won't cover.
I was driving home on the highway, about 60 MPH, my service power steering now light illuminated. Immediately after, my steering wheel locked up, and I lost all steering capability. My car began coasting and scrapped the guard rail on the highway. I was able to coast off of the freeway into a empty parking lot.
Tl* the contact owns a 2011 ford fusion. While driving 30 MPH, the power steering assist warning indicator illuminated and the power steering failed. The vehicle was not diagnosed or repaired. The contact stated that the vehicle was previously repaired per the federal safety agency campaign number: 15v340000 (steering). The failure recurred twice. The manufacturer was not notified of the failure. The approximate failure mileage was 106,000.
6 months old car had transmition and electrical problems, driver door lock not opening, AC went out! Air bags sensor out, and now experiencing 2nd transmition issue. Dealership is not taking full responsibility for it, as transmition was replaced at another garage! Have been dealing with this car since 2012. Hard jerking.
Power steering failed while car is running. Get a warning message "power steering assist failure" as a result of the steering gear failure. Dealer ran a diagnostic and confirmed the steering gear had to be replaced. The vehicle happened to be idling both times the failure occurred. Vin number not covered by prior recall on 2011 ford fusion #15v340000 for the steering:electric power assist system.
This ford fusion 2011 almost got me killed. While driving on a busy road, the power steering abruptly failed and I lost control of the car. The steering wheel locked up and the only thing I could do was break, fortunately other cars managed to avoid me. The car display said "power steering assist fault". The car had to be towed to a bell ford dealership in colonia nj. They told me that there is a recall for 2011-2012 ford fusion vehicles (recall number 15v340000), but refused to honor the recall, stating that the 2011 car was actually manufactured at the end of 2010 and not applicable for this recall. The ford dealership is charging me $1950 to replace the power steering gear. When I called ford customer service, they also refused to cover this very dangerous defect saying "recall is VIN specific". Even though ford corporation know about very dangerous defect, they are putting everyone in danger by refusing to repair all affected cars.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2011 Ford Fusion?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history