I was driving with my three children in the car going into a right hand turn at about 35-40 MPH and my power steering failed and sent me into oncoming traffic. Luckily the car saw me and swerved to avoid the collision. I stopped the car, turned it off and back on and the power steering was fine. However, it happened again and now the power steering will not work at all and ford is saying there is no recall on this obvious safety issue with their vehicle.
2011 Ford Fusion steering complaints
Page 34 of 49: complaints 971 to 1,000 of 1,436, newest first, as owners wrote them.
Tl* the contact owns a 2011 ford fusion. While driving at 60 MPH, the power steering failed without warning. The vehicle was taken to an independent mechanic for diagnostic testing. The mechanic was unable to produce a fault code or duplicate the failure. The vehicle was not included in the federal safety agency campaign number: 15v340000 (steering). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 62,000. ...updated 04/26/16 *bf
Tl* the contact owns a 2011 ford fusion. While attempting to drive the vehicle, the steering wheel shook and the power steering assist warning light illuminated. The vehicle was serviced under the federal safety agency campaign number: 15v340000 (steering), but the remedy failed to repair the vehicle. The vehicle was taken to the dealer where it was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 69,000.
I filed a previous complaint on this vehicle. I looked into a forum and discovered this particular model has had previous incidents like mine before. I am concerned there had not been a recall for this reason. The power steering going out while driving is dangerous. I am very concerned that it will take a tragedy for a recall to take place.
I was driving the service power steering light came on, then I had no power steering. It was scary. I had my two girls in the car and I was trying to turn into a parking lot without having a wreck. I had no control of the vehicle. I made it, notre I'm currently sitting here waiting in a tow truck. I have tried to restart my car several times. I can't go anywhere. I'm anticipating the cost is more than a single mom can afford. I am thankful my children and I were not hurt. There was no warning at all!
Over the past 4 months my 2011 ford fusion started losing the ability to steer my car. It always seems to happen when I am driving under 15mph and turning. This is really getting out of control and unsafe for myself and anyone I am driving around. The first time this happened I was inches away from hitting a little girl and her grandmother as I was turning to park my car at the mall when I suddenly lost control of the car. This has happened at least 15 times since that day and just yesterday I was making a turn onto a rather large street when this happened again. Thank god other cars were able to avoid me as I went into on coming traffic. The car ended up in the ditch. This is becoming very dangerous and I can't do anything about it because ford says my car was built a few weeks too early and is not covered in the recent recall they did. My car is effected 100% as those cars included by they refuse to repair mine. Something has to be done about this for the sake of everyones safety. I know I am not alone in this, and I would hate to see someone get hurt before they take these complaints serious.
Tl* the contact owns a 2011 ford fusion. While driving 40 MPH, the service power steering and traction control warning indicators illuminated on the instrument panel. The vehicle was taken to the dealer where it was diagnosed that the electronic power steering assembly failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 78,151.
Tl* the contact owns a 2011 ford fusion. While driving at low speeds, the steering wheel was turned to the right and there was an abnormal noise coming from the front of the vehicle and the steering wheel was difficult to turn. The failure recurred numerous times. The vehicle was taken to a dealer where it was diagnosed that the power steering gear failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that the VIN was included in the federal safety agency campaign number: 15v340000 (steering). The failure mileage was approximately 123,839.
Tl* the contact owns a 2011 ford fusion. While driving approximately 25 MPH, the steering wheel seized without warning. The failure recurred five times. The vehicle was taken to a dealer where the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The VIN was not provided. The approximate failure mileage was 45,000.
Tl* the contact owns a 2011 ford fusion. While driving at approximately 5 MPH, the power steering assist vault warning indicator illuminated and the steering wheel seized. The failure recurred numerous times. The vehicle was taken to a dealer where it was not diagnosed or repaired. The manufacturer was made aware of the failure and stated that the VIN was not included in the federal safety agency campaign number: 15v340000 (steering). The failure mileage was approximately 96,680.
I was driving my 2011 ford fusion and the ABS and power steering lights came on and then my power steering went out, I was on my srtreet when this occured but I was not able to turn the car left or right and I hit the curb. Now after turning it off and on like most say on the forums nothing has worked I have called ford and they refused to fix the issue, they stated they do have a recall out for this problem but not for my VIN.
Tl* the contact owns a 2011 ford fusion. While driving at approximately 15 MPH and attempting to make a left turn, the power steering failed. The power steering warning indicator illuminated. The contact stated that an independent mechanic arrived at the scene, but was unable to assist due to the vehicle being electric and there was no place to add power steering fluid. The technician stated that the vehicle had to be repaired by the dealer. The manufacturer was not notified of the failure. The failure mileage was 132,437.
Tl* the contact owns a 2011 ford fusion. While driving approximately 50 MPH, there was a burning odor coming from the passenger side glove box. The vehicle was not diagnosed or repaired. On another occasion, while turning left or right, the steering wheel became difficult to maneuver without warning. The vehicle was taken to the dealer where the technician informed the contact that the vehicle was operating as designed. The manufacturer was not notified of the failure. The failure mileage was 118,000. Updated 11/19/15
We had a recall on power steering.had it checked by dealer told it was good then few days later power steering went out. The dealer worked on it 3 times then sent it back still tore up. The dealer is ed sherling ford in enterprise al 36330.
I was parked in a parking lot when I pulled out of the parking space and stalled and a car hit me . On september 18 I was on my way to work when pulling out of my driveway it stalled then once I pulled on my street at 20mph to 25mph the power steering completely stopped and advanced trac stopped also making it impossible to drive.
Power steering of my car shut off while driving. I was unable to turn the wheel effectively causing an oncoming motorist to swerve to avoid collision.
Tl* the contact owns a 2011 ford fusion. The contact stated that the vehicle was taken to the dealer on august 20, 2015 to complete the recall repair for the federal safety agency campaign number: 15v340000 (steering). The contact was not experiencing any failures before the recall was completed. Within a week, the advanced track warning light illuminated and the various gauges and warning indicators illuminated on the instrument panel. After the software update, the vehicle had a sudden loss of power. The vehicle was taken back to the dealer who stated that there was an electrical short within the module connections associated with the power steering. The vehicle was at the dealer for weeks as they diagnosed the vehicle. The manufacturer was notified and provided no remedy. The failure mileage was not available. Ma 10/25/15
Tl* the contact owns a 2011 ford fusion. While driving at various speeds, the power steering warning light illuminated. The contact discovered that the power steering assistance failed. The vehicle was taken to the dealer where it was diagnosed that the power steering gear assembly needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 67,000.
2011 ford fusion. Consumer writes in regards to brake pads and steering wheel issues. *smd the consumer stated when she gently applied the brake, she heard a popping sound. Also, there was a grinding noise coming from the steering wheel when she made a turn.
My 2011 ford fusion se has had the power steering assist failure light go off and the power steering does not work. I have read previous complaints and have restarted the vehicle after a minute or so and the light goes off, the power steering again works. I had the vehicle to the ford dealership for an aligment and they had the same power steering issue. There has been a recall issued for this exact problem by ford, however my particular vehicle is not part of the recall. I have talked to ford and they have passed on my complaint to customer service who state there isn't anything they can do. I am so disgusted by ford right now. I do fully understand that the recall is for certain vehicles manufactured at certain plants with certain parts, however I don't understand how a company can ignore someone regarding a safety issue that is exactly the same as the one their recall is for. Very unfair. At this time, I either have to pay out of pocket for the repair or continue to have a vehicle that is unsafe to drive.
On 2 recent occasions, I lost my power steering while driving my vehicle. I did not get into an accident but nearly went off the road. I received 2 messages on my dashboard. Power steering assist default and service advancetrac. It is my understanding there is a recall ( 15s318) on 2011 ford fusion and other ford vehicles with the same issue. I called ford on 08/24/2015 and they told me my vehicle was not included in the recall. Approx cost for repair is 1600-2000. The power steering will not reset itself so I cannot drive the vehicle. It would be greatly appreciated if you could look into this matter.
I was driving early in the morning on july 4, 2015 and the steering went out prior to hitting a deer. I tried to avoid hitting the deer but couldn't turn fast enough due to the loss of steering. Since then I have had the subframe and both upper and lower control arms on both sides replaced and a wheel alignment completed as well. Still the loss of steering exists and the local dealership is not wanting to fix the issue. The first time the lost of steering occured I took the car to midas and they replaced the two 50 amp fuses and steering was restored. But ford dealership is stating they saw no dtcs relating to loss of steering but the loss of steering message still shows up on dash.
It appeared to be loss of steering when leaving a parking spot in the parking lot. Steering still worked, but was difficult to turn, was able to get vehicle home by driving very slowly. After one day the car started up and the steering seemed to work ok again, but a steering code flashed in dash. Have not fixed car yet -- was told that repair would be over $1700 by a mechanic.
Power steering assist fault - causing power steering failure. Restarting car fixed problem. Happen a few times up until august 18th (at 39,500 miles) when I had a complete power steering failure. Power steering assist fault warning on car dash. No fixing it this time. Had to have car towed to a garage for repair. Once the correct rack & pinion part was located - was only one available in the entire us. It is on order for my garage however I'm not sure it is even going to fix the issue. This exact problem is being recalled on #15s18 - however my car was not included due to the month it was manufactured. This is according to ford customer care. The recall needs to be expanded to include my car.
On august 1st, 2015, I was on my way home at about 10 pm at night. I was going up a hill that curved to the left and suddenly lost control of my steering wheel. Instead of turning left the car proceeded to go straight where I then began to panic. I then slammed my brake to the floor and it somehow unexpectedly sped up. I crashed into a power line and smashed the front end into a tree that had totaled my vehicle. I have seat belt burns on my neck, stitches on my knee, abrasions, suffered from a minor concussion, a large amount of bruises, small cuts on my hands and forehead. I have full medical documents of my injuries including pictures. I later found out there were 2 recalls on the vehicle a power steering and 1 full throttle body recall. The power steering was completely replaced previously in 7/16/2013 & 10/26/2013 and there was no solution to the throttle body recall except a extend warranty. I also went to the car dealership where I purchased my vehicle 2 days before the accident and they mentioned nothing about any of the recalls. They also had no clue why it was making the strange noises and told me it was fine after 4 hours of service. Im still currently experiencing pain in my shoulder that was diagnosed at the orthopedics on august 18th. I have to attend physical therapy twice a week for 6 weeks. I currently have shooting pains in my left shoulder & muscle spasms. Also my leg has nerve damage where im still experiencing numbness at this time. There is also permanent scarring from the seatbelt burns & the air bag ripping off the skin of my left thumb. We have documentation of everything including the police report, car diagnosis and the vehicle is still at the tow lot. No one else was involved or injured however there is documentation of the previous power steering recall accident.
On august 1st, 2015, I was on my way home at about 10 pm at night. I was going up a hill that curved to the left and suddenly lost control of my steering wheel. Instead of turning left the car proceeded to go straight where I then began to panic. I then slammed my brake to the floor and it somehow unexpectedly sped up. I crashed into a power line and smashed the front end into a tree that had totaled my vehicle. I have seat belt burns on my neck, stitches on my knee, abrasions, suffered from a minor concussion, a large amount of bruises, small cuts on my hands and forehead. I have full medical documents of my injuries including pictures. I later found out there were 2 recalls on the vehicle a power steering and 1 full throttle body recall. The power steering was completely replaced previously in 7/16/2013 & 10/26/2013 and there was no solution to the throttle body recall except a extend warranty. I also went to the car dealership where I purchased my vehicle 2 days before the accident and they mentioned nothing about any of the recalls. They also had no clue why it was making the strange noises and told me it was fine after 4 hours of service. I'm still currently experiencing pain in my shoulder that was diagnosed at the orthopedics on august 18th. I have to attend physical therapy twice a week for 6 weeks. I currently have shooting pains in my left shoulder & muscle spasms. Also my leg has nerve damage where I'm still experiencing numbness at this time. There is also permanent scarring from the seatbelt burns & the air bag ripping off the skin of my left thumb. We have documentation of everything including the police report, car diagnosis and the vehicle is still at the tow lot. No one else was involved or injured however there is documentation of the previous power steering recall accident.
Tl* the contact owns a 2011 ford fusion. While driving approximately 60 MPH, the steering wheel became extremely difficult to maneuver. The vehicle was taken to the dealer where it was diagosed that the power steering gear assembly needed to be replaced. The VIN was not included in the federal safety agency campaign number: 15v340000 (steering). The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 86,214. The VIN was unavailable.
Tl* the contact owns a 2011 ford fusion. While driving various speeds, the steering wheel seized. The failure recurred on several occasions. The vehicle was taken to a dealer where it was diagnosed that the power steering needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 24,800.
Tl* the contact owns a 2011 ford fusion. The contact stated that the steering wheel failed. After starting up the engine and attempting to turn the steering wheel, the vehicle lost power. The vehicle was towed to an independent mechanic. The technician diagnosed that the power steering rack was defective and needed to be replaced. The manufacturer stated that the vehicle was not included in the federal safety agency campaign number: 15v340000 (steering). The vehicle was not repaired. The failure mileage was not available.
Tl* the contact owns a 2011 ford fusion. The contact stated that after starting the vehicle, there was a loss of power steering without warning. The vehicle was driven with caution and difficulty in maneuvering the steering wheel. The vehicle was taken to the dealer, where the power steering control module, rack and pinion and other related components were replaced. The VIN was included in the federal safety agency campaign id number: 15v340000 (steering) however, the recall remedy was performed prior to the receiving the recall notification. The contact was upset because the manufacturer refused to reimburse for previous repair. The manufacturer was notified of the failure. The failure mileage was 93,941.
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