Called carmx where I purchased the car many times..to no avail I have gotten help. My car now won't work. No power steering. Was backing out of my driveway.
2011 Ford Fusion steering complaints
Page 40 of 49: complaints 1,151 to 1,180 of 1,436, newest first, as owners wrote them.
I was driving into a parking lot and my power steering light came on to service soon I parked my car then when I went to leave and started my car, the light went to service now and I had no power steering at all. I am a college student and just bought this car less than 5 months ago and I am very lucky that this didn't happen on my way home while driving through the mountain areas I have to drive through from college or I could have had a fatal or serious accident. I don't have the money to fix this and I believe ford motor company should recall and repair this serious issue and since there is several complaints.
I was driving my vehicle on the highway at 60 miles per hour when the power steering when out completely. When this happened I was at a off ramp exit and had almost zero steering I panicked and tried to get off the exit which had a sharp radius turn, I could not keep the vehicle on the road and traveled off into to grass until I could skid to a stop. If there would have been a different situation other then the grass I was able to crash off into I or someone else could have been killed or seriously injured. It took every bit of strength I have to try to control the vehicle to keep it from a very serious accident, as my vehicle lost steering I had two dash warnings that came on. Advanced trac and power steering both quit working. With the research I've done I think its a disgrace that ford has done nothing to fix this issue. I have no way to pay over $2000 to get my car operational again. I will no doubt loose my job do to now not having transportation. My car only has 48500 miles on it. Thanks ford
Starting in mid-october 2014, we started experiencing occurrences of power steering failure with an odometer reading of approximately 50,000 miles. Each occurrence was intermittent; typically the power steering assist was disabled when first engaging the transmission in "drive" from parked position. As a remedy, we would stop the car, turn off the engine, and restart the ignition. This procedure would reactivate power steering assist and allow normal steering. However, the last power steering failure in mid-november LED to a permanent disablement of the power steering, as restart procedure failed. We contacted ford dealer to notify of the problem, and received estimate of $1500.00 for repairs (vehicle's standard warranty expired), and declined to reimburse the repair cost due to no recall. After further discussions, dealership and ford offered cost share; ford would bear 60% of the repair cost with the remainder by us. We agreed to the arrangement; dealership performed necessary repair (replaced steering gear including alignment) on november 21, 2014 (odometer reading of 50,774 miles) @ total out-of-pocket repair charges of $583.44. We believe the vehicle's power steering failure was grossly premature. Although out of warranty, we believe the power steering gear was defective, and should be covered by a formal recall or extended warranty. Further, power steering issue was not caused by excessive wear and tear, but was the by-product of a latent defect based on inferior quality. This poses a significant safety hazard as loss of power assist makes "manual" steering extremely difficult for any driver. Our driving habits have been reasonable, and have been in line with the intended purpose of the automobile. Based on the above, we request further investigation of this case, as we believe other fusions of the same model year may be similarly impacted.
My vehicle lost its power steering. A error message came up "power steering assist fault and service autotrac.. I restarted the car hoping it was just a glitch in the system,but it was not. I had no power steering. I took it to the ford dealer and they told me it was the sensor the cost of the repair is close to $2000.00. I had no choice but to get it fixed and it was very costly. I have asked other owners of this same vehicle and a few of them have had the same problem. This is a disgrace that ford does not see this as a issue for a recall. This is my last ford vehicle.
Power steering failed. Received indication of advancetrac needing service as well as power steering failure. I have noticed some issues of this nature for over one year and 15,000 miles as when the car is first started and put into reverse there would be, on occasion, no power steering and I'd get advancetrac needs service warning. By putting the car in drive I could sometimes get the power steering back or if I shut the engine off and restarted. Power steering completely failed now at 43,000 miles and I've been told by the ford dealership that the module as well as the steering gear--the whole system--has to be replaced per diagnostics.
While driving on the interstate at 70 MPH the steering wheel went firm and the power steering assist warning started flashing on the dash. I had to struggle to get to the car pulled over, muscled it over with everything humanly possible in me. I shut it off, start it again, warning had cleared, and I continued to drive without problems. This area is mountainous and very dangerous. This has occurred 3 other times while starting the car.
When turning on the vehicle, I get a "power steering assist fault" error message. The car loses power steering and I am not able to turn the wheel.
Power steering has gone out at least 5 times since march at different rates of speed. We have been fortunate that no one has been hurt. Asked the ford dealership about a recall but was told there was not one even thought this is a widespread problem with 2010 to 2012 models.
Driving down the road, suddenly my dashboard lights up with bells & whistles saying power steering service now. Also advance track service now. There was no crash (thankfully). Tried to restart car, hopefully to clear out error code but it still shows. No power steering. When we tried to go home, it took both myself and my husband to turn the wheel onto residential streets and our driveway. Thankfully a friend followed us home to avoid an accident caused by lack of control in steering. With only having the car for a year and having 57k miles...it should not have these issues!
As the vehicle was being driven down the road the power steer completely went out making it extremely difficult to control and maneuver. I called ford customer care after learning there has been multiple previous problems with the power assist motor. The agent was polite and concern but offered no help only to say "she hadn't received any info from ford on any recalls".
Power steering failed while driving. No power until vehicle was shut off and restarted.
I was slowing to make a right turn, power steering assist failed, forcing me to steer manually ,with great difficulty, to safely stop. Warning light came on indicating power steering assist failure. I turned engine off, then restarted and system functioned properly. Research on the internet indicates I am not the only case. Ford should issue a recall for repair of this potentially dangerous failure.
While driving one saturday evening out of no where the car idles down to about 5 MPH until it stops , the steering wheel and gas pedal locks up and my husband and I are stuck in the middle of the road with traffic behind us, thankfully there was no accident. I then put the car in park, switched to key back to turn it off and back on to try and move it from the road to the gas station that we were right in front of (thank god). We eventually got the car in the parking lot and noticed the wrench light and the check engine light were both on. We did our research and found out it is a problem concerning the throttle body, in which I heard is very costly. The problem stopped for about a week then started again and happens randomly while in traffic, again thank god no accident has occurred. This car is my husband and I only means of transportation right now and I am 4&1/2 months pregnant so we need this car to travel not only to and from work but also my doctor visits. I don't know if anyone else has experienced this problem but it's a huge safety problem and we've only had the car for about 9 months.
As we were driving home tonight from walmart my display said service power steering now and service advancetrac and we lost all power steering thank god my husband was driving because there was no way I could have been able to control the vehicle. It was the scariest thing that has ever happened to me in a vehicle along with our 6 year old daughter. We were in the middle of a sharp turn if I had been driving we surely would have went over an embankment.
The power steering assist default has gone out on my car causing my whole steering to lock up it has done it more than once even as I was turning in a intersection.
While driving I received an alert to service power steering and advance trac. I drove 1 mile and parked at my home, 11/17/2014 started the vehicle to go to work and had no power steering at all. My car is undriveable and is being towed to near by dealership.
While turning into a parking lot the steering became very difficult. Once the car was in the parking spot I noticed that several warning lights had come on including the advanced track and power steering lights. The car was turned off then restarted. The advanced track light flashed while the power steering light stayed on. At that point the steering wheel could not be turned and the car had to be towed to a ford dealership. They advised that the entire rack and pinion assembly had to be replaced. Prior to this event there were no indications of a problem.
Tl* the contact owns a 2011 ford fusion. While driving approximately 35 MPH, the service power steering light illuminated and the steering wheel locked. The vehicle was taken to an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The failure mileage was 67,000. The VIN was not available.
Was driving and my power steering stopped working. Dash indicates power steering assist fault. Service autotrac. I have no power steering and it is extremely hard to turn my steering. I have noticed that this is a problem with multiple fusion owners and the car is quite new to be having such a serious problem. Not being able to steer or control your vehicle seems very dangerous.
Put car in drive and went to back out of drive way. Steering wheel went stiff and warnings of power assist steering fault and service advancetrac came up. Car has been this way since 11/12/2014 with no changes.
While driving my 2011 ford fusion, my power steering suddenly malfunctioned and stopped working. A message on the service dashboard stated "service advancetrac system". This occurred while turning the car. My children were in the car and an accident could have occurred. The car is very difficult to turn without the assisted power steering. I've reviewed the incident on several web sites and require assistance from the federal safety agency in advising ford to look into the issue and to take action to replace this apparent defect. Please visit these sites for additional concerns. Http://www.fordfusionforum.com/topic/8411-service-advancetrac-and-power-steering-failure/ http://www.carcomplaints.com/ford/fusion/2011/steering/power_steering_failure.shtml thank you for reviewing.
Started my 2011 fusion to go home after work today. Got "power steering assist fault" in information window. Found power steering was indeed not working. Turned car off and restarted. Didn't get warning this time. Drove 10 minutes to home with no further issues. Very nervous about it happening again at the worst time. After seeing so many complaints here, ford definitely needs to address this problem. I'm not really convinced that the gearbox replacement is the "fix".
Tl-the contact owns a 2011 ford fusion. The contact stated that while making left hand, the steering wheel became seized and the power steering assist failure warning light illuminated. The contact would have to shut the vehicle off and restart to resume normal. The failure occurred on numerous occasions. The vehicle had not been diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 44,000. Ne
As I was making a left turn after stopping at a stop sign, the steering wheel locked as I was midway through the turn. I could not move the steering wheel at all. I was able to stop the car thus avoiding a crash. At the suggestion of the motorist behind me who stopped to ask what the problem was, I then turned off the engine and restarted the car. The steering then worked. A day later, as I was driving at night, the headlights would not turn to bright. The next day, the problem did not reoccur.
About 3 weeks ago I was driving on highway 60mph service power steering and service advance trac popped up in my message center I stopped at store went in then came out not even 5 mins later crunk car up then it said service power steering now tried to turn and the wheel was real tight. I've tried everything cutting it off disconnect battery etc nothing worked this is ridiculous just got car a month ago plus have two small boys two months n three years old jus by the grace of god they wasn't wit me cause that's dangerous something got to happen.
Tl* the contact owns a 2011 ford fusion. The contact stated that while driving 10 MPH, the steering wheel became difficult to turn. The vehicle was taken to the dealer. The technician diagnosed that the power steering was faulty. The vehicle was not repaired. The manufacturer was not notified of the failure. The VIN was unavailable. The approximate failure mileage was 100,000.
Son driving southbound interstate 25 from greeley, co to denver, co. Power steering failed without notice. Warning light on dash reads "service advance trac power steering assist fault" . Son continued to destination, turned vehicle off. Once restarted, power steering returned, but failed again on return to greeley, co. Same warning light. System will no longer reset. Reviewed possible causes on line and found numerous incidents identical to mine.
When putting vehicle in reverse to back out of driveway, the power steering assist fault alert sounded and the vehicle lost power steering. I shut vehicle off and restarted it and put in reverse and it happened again. Shut if off again and restarted and was able to drive without alert sounding. Happened again next day, so I called ford dealer and they said to bring in for analysis. Took vehicle to dealer and was told the rack and pinion needed to be replaced. Was told they cleared the codes and it would be okay to drive. Drove home from dealer (35 miles) and next day same thing happened when backing out driveway. Went online and found there are numerous complaints about this problem some happening when vehicle had low mileage. This problem could be dangerous because some people complained about vehicle losing all power steering while driving. Ford needs to take these complaints seriously and this should be a recall. My safety should be a high priority with ford. I will have to pay $1,300 to replace these parts.
I bought this 2011 ford fusion with 42,331 miles. The next day after purchasing it I started it and pulled it out of the garage. There was no power steering. A power steering assist light was flashing. I put the car into park and killed the motor. When I started the car again everything was fine. I called to ask about it and they told me I might have just put the car into drive too quick not letting everything boot up. That was all in good but 2 days later it happened again and it never went off. I had no power steering. I took the car in and had it worked on. They replaced the power steering. 1400 dollars later I read all the other complaints about the same thing and wonder how long it will be before this new steering will go out. Ford if you have a problem step up and do the right thing before someone really gets hurt.
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