While driving my 2011 ford fusion I lost all power steering to the vehicle. I couldn't control the steering and immediately turned the vehicle off to see if this resolved it. This happened two other times, and the issue resolved itself after I turned off the vehicle and turned it back on. This last time was a different story. The power steering went completely out, and it has never come back. I was driving to a restaurant, and got my vehicle parked okay, and I thought that the problem would be resolved after I turned it off and back on. This time it didn't. I had to have my vehicle towed home! (this was the occurrence on october 28, 2014. I have had my battery checked to make sure that it is not losing power, but the power steering is still out! I've seen lots of reports about this, and am hoping for a recall. I cannot afford to get this fixed if it costs as much as some of the other posts say (upwards of $2,000.00 to fix it) ford needs to help all of these customers now!
2011 Ford Fusion steering complaints
Page 41 of 49: complaints 1,181 to 1,210 of 1,436, newest first, as owners wrote them.
Power steering failed numerous times, the latest of which was today. Usually it happens when just departing the driveway, but it once happened while moving on a street - it's scary. I understand the power steering is electrical. I had to replace the battery a couple months ago and I thought that might have taken care of the problem, but it has recurred within the last couple of weeks. I bought the car used and purchased the extended warranty which is still in effect, but the dealer was unable to replicate the problem so no cure was able to be undertaken. The dealer said if we wanted to, they could replace the steering mechanism for about $2,000 which we declined.
While exiting the highway my car suddenly become extremely hard to steer my wife, child and myself where in the car at the time. I have bad the car looked at the can not find anything wrong with the rack assembly.
Power steering assist fault. Over the last 3 months, have had multiple random power steering assist faults. By shutting down vehicle and restarting, these have cleared in the past, but on nov.2, 2014, upon start of vehicle, power steering assist fault occurred and would not clear. Was forced to drive car home without power steering and almost crashed multiple times. In addition, this fault sometimes has occurred at same time as advancetrac warning. Appears that whatever electrical device is failing is related to both systems.
While driving to doctors appointment, electric power steering failed and caused extreme discomfort to right wrist with existing disability; which requires power assisted steering.
The first two times, I was backing out of a space and then start to turn the wheels while driving away and the steering locks. I can drive back forward into the space, then turn off the car and turn it back on and things are fine. The third time, I was simply turning out of my subdivision and the steering locked again.
My wife was driving then car she went into a parking lot and the power steering went out. Now she has to drive the car another forty five miles to our house with the baby and my younger son and I worry for their safety.
Driving and power steering goes out and am unable to steer vehicle warning lights come on stating advance service trac and power steering. Has happened 3 times first time power steering came back on after car shut off. Next 2 car was taken to ford.
Tl* the contact owns a 2011 ford fusion. The contact stated that while driving at approximately 5 MPH, the steering wheel became difficult to turn without warning. The vehicle was taken to a private mechanic where it was diagnosed that the power steering rack and pinion needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 51,717. Updated 12/17/14*lj updated 6/2/2015
Tl* the contact owns a 2011 ford fusion. While driving 25 MPH, the steering wheel seized and the power steering vault light illuminated. The dealer stated that the power steering gear needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 90,000. Updated 7/9/15
The power steering assist is failing. It will continually fail and vehicle is hard to steer/control. Numerous complaints this vehicle needs to have a recall issued.
First, we received a "power steering assist failure" message followed by a "service advancetrac" message. Then the power steering went out and the car became extremely difficult to control. I am thankful that my wife was not driving at the time; I don't know that she would have had the strength to maintain control and maneuver the car safely to the side of the road.
Started up the car and the power steering assist failure warning light came on. Was unusable to steer the car at all.
While driving with my family my service advancetrac and service power steering warning lights came on. After we got home and went to go back out later our power steering was completely gone. Car isn't drivable as it has no power steering at all. Very dangerous situation my family was put into by this problem!!
I was going approximately 60 MPH and the power steering went away. I pulled over and turned off the car and restarted and it was fine.
I was driving with my two children going aprox 25 mpg, I attempted to turn right into a parking lot, and power steering was completely lost. I then drove to work aprox 20 miles with no power steering. I took my car into the ford dealership, they spent 4 days trying to determine what the issue was, and ultimately decided the entire power steering needed to be replaced, at a cost of $1900.00. Being a single parent, and only one vehicle, I was left no choice but to pay and get the car fixed.
Steering power assist completely failed when vehicle was started, flashed messages for power assist failure and advancetrak needs to be serviced. Car was parked at time of failure, the car would be undrivable for most as the force required to turn the wheel without assist requires great effort. Had this occurred suddenly while the car was in motion as others have reported my wife would most likely not have been able to steer the vehicle to a safe stop location. Further, the cost to repair this issue is overwhelming, dealer advised over $1700.00 out of pocket with no support from ford on this 3 year old vehicle despite the number of complaints currently filed on this specific issue with this vehicle. Filing this complaint to document another occurrence of this issue to the federal safety agency in support of other owners who have or will experience this problem.
The power steering has gone out now a few times. Each time the car has to be placed in park, shut off and turned back on for it to be reset. It just happened again at 91, 777 miles. Enough is enough and this should be addressed before someone gets killed. My wife was driving this time on a fairly busy road with our daughter.
I got in my car after work and there was dinging and a notification appeared on the dash that my power steering needed service now. I could not move my wheel or steer at all. After taking it in to the service station I was told the my electronic steering gear had malfunctioned, I believe they referred to it as the epas system. It is a complete malfunction of the power steering system and I am lucky that I was not driving the vehicle when it went out.
While driving to work all of a sudden my advance trac light went on and there was no steering at all. All the lights went dead and I had to stop in the middle of the street. I tried to get the car to the side of the road before stopping but wasn't able to maneuver it, it was too hard to steer. After stopping short I finally was able to force the steering wheel to turn and moved to the side of the road. I read the manual and it said turn off the car and restart, I did and nothing happened. I called aaa and they towed me to ford in toms river, nj. It cost me $2,152.14 for the steering rack to be replaced as well as having my car for 6 days and having to rent a car for additional costs.
Got in my car to start morning commute. Once I pull out to drive through the neighborhood the steering service and advance trac notification displays on the dash. I pull into a gas station turn off the car and pop the hood to see if its anything obvious. When I turn the car back on the light immediately pops up service power steering now. And I have no power steering from this point on.
My daughter was killed in a 2011 ford fusion when she hit a tree the police are saying she fell asleep I don't believe that my daughter's worked night shift for the last six months and this was her daily schedule she was the perfect driver of the family to drive 17 hours straight she did all that road trips I believe she tried avoid a deer and then lost control of her vehicle this was a really horrific crash everything that was on the front and went in to the car including the motor the front tire the bumpers everything the driver seat was pushed all way back to the rear seat I hope this car could be investigated I believe my daughter lost control of the steering and that's why she crashed. Updated 4/28/2015
While driving into work, my power steering locked, my "advacetrac" warning light came on, and my dashboard text block stated "power assist failure." thankfully, traffic was light and I was able to muscle my car onto the side of the road. I turned it off and back on again, and the power steering worked. A little over a month later (october 15), the power steering failed again, this time while I was trying to park. Turning the vehicle off, then back on again corrected the problem. I have spoken with a ford dealer, who advised me that unless the problem exists when I bring the vehicle in, there's nothing that can be done. This has now happened three times (the first time about a year ago), and this is the second complaint I've filed. Simple internet searches, as well as a search of the federal safety agency complaints indicates this is a well-documented problem. I'm not sure why it has not yet been addressed.
Pulling out of driveway, made a left hand turn to main road, power steering locked into place, could not move it. Had to stop car. Happened while driving. Turned car off once it was turned back on it was back to normal again and was able to move steering again.
While driving the car, the power steering light randomly flickered and the front wheels locked. The car started to make a noise and I could barely steer the car to a safe area. I was able to pull over and shut the car off. I decided to turn the car back on and the message had disappeared and the car started to work properly.it was so scary and could have been fatal. This was the second time that this has happened in the last 3 months after seeing the dealer and consulting about this problem. The dealer didn't seem to make a big deal out of the issue but it is a serious hazard to myself and the other drivers around me.
My daughter was driving a 2011 ford fusion the state police said she fell asleep because she worked overnight . Yes she works overnight and has been doing it for 6 months . She was on her regular schedule. After dropping her boyfriend off work she was heading to my house on a real popular deer road . I believe she was swerving off the road to try an avoid the deer and lost her steering and hit a tree . I know my daughter she wouldn't have fell asleep. I hope to god this could be proven one day .the engine tires everything on front end was inside the car . I have pieces of the car that was left there her credit card birth certificate was just laying on the ground . I have pictures of the car showing the engine and tire in the car.
I was driving around 1:00 pm when message came on display indicating 'check power steering now' and no longer had power steering. Luckily, I was driving at a low speed so was able to safely get home.
Driving down the road (curvy) heard warning chime and electrical power steering assist failure showed up on dash read out. Very hard to steer. Turned engine off and it reset. Happened 3 times. Took car to dealer they replaced gear assy. Not covered by warranty cost $1454.24.
Tl* the contact owns a 2011 ford fusion. While driving approximately 75 MPH, the power steering warning indicator illuminated and the power steering failed. The vehicle was restarted and the failure recurred. The dealer stated that the rack and pinion and the power assist pump needed to be replaced. In addition, the computer system needed to be reprogrammed. The vehicle was repaired. The manufacturer was notified and stated that the vehicle was not included in the federal safety agency campaign number: 13v232000 (steering) and the federal safety agency action number: pe14030 (steering). The approximate failure mileage was 107,000.
Tl* the contact owns a 2011 ford fusion. While driving approximately 35 MPH, the power steering warning indicator illuminated. In addition, while attempting to turn the vehicle, the steering wheel seized and the contact had to use extreme force to control the steering wheel. The dealer stated that the power steering assembly needed to be replaced. The vehicle was repaired, but the failure persisted. The manufacturer was notified. The approximate failure mileage was 41,015. Updated 7/7/15
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