One of my doors wouldn't shut. The door latch was stuck. Took to garage and they fixed by pulling handle and getting mechanic to go back in. I heard there may be a recall on these latches. The car was stationary.
2013 Ford Fusion body complaints
Page 2 of 7: complaints 11 to 40 of 164, newest first, as owners wrote them.
Making a right turn into my driveway and the driver side door flew open striking a fence. Now it will not shut at all.?
My vehicle had the door latch recall completed in 2015. Since the recall was completed I have had to replace the front driver, front passenger, and rear passenger door latches. This is a safety concern because I feel like the replacement parts were no better than the original and ford will not do anything. The door will not latch and causes a safety hazard by not latching closed while vehicle is in motion. Ford customer service said they are not responsible if problem happens 12 months after recall work was completed. Any repairs has to be at my expense and diagnostic has to be paid by me because it is a labor charge. So I will have to pay for diagnostic plus to repair part because over 12 months ago recall replacement was completed. Replacement parts are doing the same thing as original part was.
The passenger side front door will not latch closed, even when locked. When the door is pushed closed, it bounces back at the closer and will not close at all. There was nothing impeding the door to close, it suddenly stopped working. The initial issue happened when the car was stationary, but will fly open when car is in motion, especially when turning. We had to actively hold it closed to drive it to the service center. This vehicle was previously serviced under the 2017 door latch recall in may 2019, and the repair didn't last a year.
My door wont latch and comes open when driving. It is a severe safety issue and needs to be fixed and I feel that the manufacturers should be held accountable. I was driving with someone when the door came open and when we tried shutting it we noticed it opens and just wont shut no matter what you do.
Driving and door swung open on the one express way almost killed me if I didn't have my seat belt on.
The lock on the passenger side front door broke and the door would not shut. The vehicle was stopped in the driveway. The passenger got out and went to shut the door, but it would not shut.
After repairing the doors latches in march of 2016 for the federal safety agency recall 15v‑246, the passenger front door would not latch on october 18, 2019. The vehicle was stationary at the time in a parking lot. This is the exact same problem that initiated the recall obviously the replaced part during the recall is also defective. Took it in to the dealer to have it replaced for a cost of $347. I have an invoice from the dealer at hand. The invoice is for "replace the cable for latch and handle due to breaking and not allowing proper movement." the part is a cable assembly and the ford part number is ds7z 54221a00 b
Door latch recall was performed just over a year ago. Approx 14 months. (15s16) door latches have a pawl spring tab that may break. This condition will typically prevent the door from latching. In certain situations where the door is able to be closed, the door may unlatch while driving, increasing the risk of injury. Service action dealers are to replace all four door latches. This service must be performed on all affected vehicles at no charge to the vehicle owner. However the passenger door will not shut last week. This occurred after the recall has been closed out. I immediately took the vehicle to an authorized ford dealer which then I was quoted the parts and labor of the job. I contacted ford relations stating this still falls under the description of 15s16 however they cannot reopen the recall once it has been closed. The recall 15s16 is pointless if the replacement part isn't going to correct the problem. My door still doesn't latch and may fly open at no warning.*dt contact stated during rush traffic passenger front door flew open.
Driver door latch, which was replaced under recall 15s16 in feb 2016 at 57k miles, failed to latch in oct 2019 at 108k miles. Dealer verified that the broken latch they removed was one of the upgraded parts. Door latch worked fine the night before but failed in the morning when I went to close my door and the door bounced open again. Car was not in motion or even started yet when the replacement latch failed. Car is garaged, no adverse weather that day or the previous night. The replacement part lasted less time than the original working latch that was replaced as a preventative measure under recall.
Vehicle was in motion in driveway when back passenger door sprung open and would not close back. Approximately 2 weeks later while driving on dirt road close to home the driver door sprung open and again would not shut (vehicle was in motion). When attempting to close the door the latch that secures the door to the car will not lock into place. Both doors have exhibited the exact failure.
On 9/30/2019, after loading my 4 year old into a booster seat adjacent the driver's-side rear door, I closed the door and, as I pulled out of a parking space the driver's-side rear door slowly opened up. I reached back to close it again and it just bounced closed and then open again. Finding a place to park, I examined the latch, which would not catch at all when the door was closed. I had to use ropes and bungee cords to secure the door to get home and my 4 year old had to ride in the front seat since I couldn't risk him being in the back with a door that wasn't secure. Today, 10/1/2019, I contacted ford legacy in mcdonough ga and they informed me that while there was a recall out for 2013 fusion for latch failures, my vehicle wasn't subject to the recall and I would have to pay $250 for the repair, which is being performed now.*dt
I took my car in to watson ford in jackson, ms in 2017 to be recall serviced. They fixed everything..including my door latches. I had to bring it back in june 18 because the front passenger door swing open and my daughter was in the seat & could have been seriously hurt. Now, my back door passenger door latch has done the very same thing. I have attempted to talk to the ford company, trying to get them to fix this before someone is hurt but they refuse. I was driving both times & both times my child's life was endangered. They've been rude & unhelpful. I only want to be able to drive safely without my car door flying open. This will be the 3rd problem concerning these door latches. Please help
Recall of door locks, fully replaced in 2017. Was at work yesterday and the door latch failed just like initial incident. Went to close the door & it bounced back like something was stopping it from closing. As per ford they aren't responsible.
I was hit from behind while stopped ready to turn in to my drive way pickup hit me about 40 mile per hr.push me across the street into some medal pipes why did the air bag did not go off?????I was on a state highway
Passenger and driver side door latches broke within a couple weeks of each other. The car was parked both times and when exiting the car and trying to close the doors, they do not latch shut and only remain open.*dt
Tl* the contact owns a 2013 ford fusion. While driving, the front driver's door opened independently without warning. The contact coasted the vehicle to the side of the road and attempted to close the door; however, the lock mechanism failed. The contact held the door and drove slowly to her residence. The contact called ted russell ford lincoln (8551 kingston pike, knoxville, tn 37919, (865) 693-7611) and was informed that the VIN was not included in a recall. The vehicle was not taken to a dealer and was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 99,707.
The front passenger door latch is non functional. A substantial number of 2013 ford fusion vehicles have been recalled for this issue. A ford dealership will not repair the non functioning door latch, they claim my vehicle is not affected by the recall. I am now left with a non operational vehicle due to the doors inability to be secured properly.
Was driving in town (less than 45 MPH) when I turned a corner my back door came open on its own. Thankfully, my 5yr old was buckled in tight his booster because he was sitting right there. There was no ajar lights or sounds that the door may have been open while I was driving. The last time the door was closed, it latched securely and was not an issue. The door now will not latch at all, it will close but the latch will not hold it closed. There was a recall repair already done on this vehicle for the very same problem (recall # 15s16) in 2016. So this would be a reoccurring failure after the recall repair was completed. Ford will not take responsibility for the 2nd repair of the very same failure as the original recall, since it was 3 yrs after the first repair.*dt
Recall # 15s16 on my 2013 ford fusion titanium VIN # [xxx] for door safety latch replacement. Ford marked this "important safety recall june 2016" on jan 13, 2018 I took my above mentioned vehicle to gibbons ford 704 martin f. Gibbons blvd, dickson city pa 18519 service advisor was 128 [xxx]. My mileage was 52616 upon drop off. Upon pick up I was informed tech verified recalls and tech verified proper operation as per recall 15s14. H door latch replacement all open recalls be. On approximately 07/19/19 while enroute to work my front passenger side door flung open with great force that startled me. I pulled to the side of the road and tried to secure the door but the door bounced back open. Once again I tried to secure the door and it failed to secure. The vehicle door was secured using rope that was tied around the door frame from the front passenger door to the frame of the back passenger door. Skip ahead to 08/06/19 the earliest day coccia ford 577 e. Main st wilkes-barre pa 18702 could look at the vehicle to determine the problem. Mileage dropped off at 66098. Skip ahead 08/07/19 service manager frank dominick states on my paperwork that rf door latch needs to be replaced. Frank [xxx] also states that vehicle does not comply with the door latch recall. He then states no tsb's or ssm's found for this concern. The part that was put on my vehicle by coccia was be8z 5421812b description latch $158.55 I was then charged for labor $104.95 the line total was $263.50. I had no other choice other than to pay this very steep bill. I paid and obtained the defected part. I the customer tried to plea my case several times to coccia ford and ford service. I asked several times upon multiple calls to speak with a supervisor. Ford service failed to connect me to a supervisor each and every call. I am asking to be fully compensated for the safety recall defect. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Passenger side door will not latch properly. Door will not close at all.
Last year, our back passenger door would not latch shut. We did a simple search and found that there was a recall on some 2013 ford fusions for this very issue. When we took it in to the ford dealer, they said our specific VIN number was not under recall but that it was a "broken pawl spring tab" which resides inside the car door, that was the issue. We paid for the repair. Last week, the very same thing happened to the front passenger door (different door). Both times it happened as we were getting into the car while it was still parked. I contacted ford and they said there was nothing they could do since our specific VIN number was not under recall. This is very concerning to us because it is obviously due to the defective part and not normal wear and tear. We are also concerned that, according to ford, even if the door does shut, it could come open again without warning. If we are driving down the interstate with our kids in the car and the door comes open without warning due to a defective part, who knows what could happen. Since this has already happened to 2 out of our 4 doors, we can only assume it will happen to the other 2 doors. Thank you for your consideration. *dt consumer stated front passenger and right rear door latches has been replaced.
Passenger door latch let go during on ramp cornering resulting in passenger door to fly open unexpectedly. This latch was replaced by ford during a previous recall a year ago.
Yesterday on july 2nd, 2019 I picked my friend up from the airport. As we were driving home the door literally unlatched on the passenger side. The door wouldn't close. It was like a malfunction. I checked to be sure that nothing was in the way to prevent it from closing and there wasn't. I contacted the ford dealership in my area and was told they have a recall on this issue on 2014 and 2015 but not on my 2013 which is ridiculous. I did research and noticed that on (march 27th, 2017) there was this same recall on the 2013. Now I'm being told that I have to pay $400 due to my warranty running out a week ago. I'm currently using my seatbelt to hold the door shut due to this being my only mode of transportation
Front passenger door flew open while driving on a city street with my daughter in the front seat, she had to hold the door shut until I could pull over. I had it repaired last thursday and today (sunday), the sa.e thing happened to the rear passenger door! We found the recall online today when I entered my VIN. Nobody was hurt thankfully and the car was not damaged.
Car never been in accident in front. Waxed all the time.. And now rust srope inder the paint. And now the paint cracked and starting to peel. Alot of reports are saying the sam thing. Also there are recalls out for that issue.
The door latches stop latching and not even a locked door secures the latch and your family member may fall out of the car.
My vehicle is having issues with my car not going into park. Last week I got home pulled in my driveway. I tried to put my car in park but the gear shift would not move. It was stuck in the drive mode. The only way I was able to stop my car from rolling into my house was by using the emergency brake. This is the second extremely dangerous recall with this vehicle. Previously I had a recall with the back passenger door latch. Driving with my children one particular day and the door opens. My personal opinion and based on my experience the 2013 ford fusion is a safety hazard and has not been manufactured properly.
The hood latch continues to loosen causing my hood not to close properly. I have noticed that many other fusions in my town are driving around with hoods that are not properly shutting as well.
Ford fusion recall - right rear door latch unhooked, the door doesn't stay closed. Recall was found on this situation, and front right door had this issue about a year ago and was claimed to be fixed. Now rear right door is having this issue and it is entirely unsafe to drive. Angela krause ford in roswell was charging around $500 to replace this door latch, even though there was a recall on this incident. The vehicle was staying at their location waiting for a warranty to cover the costs but this did not occur, and we were still charged for a diagnostic fee, just for them to look at the door.
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