Tl* the contact owns a 2013 ford fusion. The contact stated that the rear passenger door remained ajar and the door ajar indicator illuminated intermittently. The vehicle was taken to galpin ford (15505 roscoe blvd, van nuys, ca 91343) where it was diagnosed that the rear door was defective. Prior to the failure, the vehicle was repaired per the federal safety agency campaign number: 17v210000 (latches/locks/linkages). The manufacturer stated that the vehicle had already been repaired per the recall. The failure mileage was 88,321.
2013 Ford Fusion locks complaints
Page 3 of 4: complaints 41 to 70 of 85, newest first, as owners wrote them.
Tl* the contact owns a 2013 ford fusion. While making a left turn, the front passenger door opened without warning. The contact had the vehicle serviced per the federal safety agency campaign number: 15v246000 (latches/locks/linkages) in july of 2016 at hixson ford of leesville (11981 lake charles hwy, leesville,la, 714460), but the remedy failed to repair the recall. The vehicle was taken to the local dealer (ray skillman ford and southside hyundai, 1250 us-31, greenwood, in 46143) where it was diagnosed that the pawl spring of the door latch failed. The dealer stated that because the vehicle was serviced under the initial recall, it would be an out of pocket expense. The manufacturer was not contacted. The failure mileage was approximately 60,000. Updated 10/06/17 *bf updated 10/13/2017
Tl* the contact owns a 2013 ford fusion. While driving 20 MPH, the passenger door independently opened. The vehicle was taken to a local dealer (berkley ford, 1511 us-52, moncks corner, sc 29461) where it was diagnosed that the latch failed and needed to be repaired. The vehicle was repaired. The contact stated that the federal safety agency campaign number: 15v246000 (latches/locks/linkages) was performed on the vehicle in june of 2016. The manufacturer informed the contact that a recall was a one time free repair. The failure mileage was approximately 47,000. ...updated 10/19/17 *bf
Tl* the contact owns a 2013 ford fusion. While driving approximately 20 MPH, the rear passenger door flew open. The contact stated that all four doors were repaired per an unknown recall a little over a year ago. The vehicle was taken to the dealer (swanson fahrney ford in selma, ca, 559‑896‑4121) where it was stated that all four doors were recalled and repaired; therefore, the dealer would not be responsible for the current failure. The manufacturer was made aware of the failure and referred the contact to the dealer to check on the warranty. The dealer stated that the warranty expired. The door was not repaired. The failure mileage was approximately 38,000.
Tl* the contact owns a 2013 ford fusion. While driving at any speed, the front passenger door did not latch, causing the door to open. The vehicle was taken to the dealer (billy howell ford in cumming, ga) where it was diagnosed that the door latch spring no longer worked and needed to be replaced. The failure recurred several times. The manufacturer was made aware of the failure and stated that the vehicle was not included in a recall. The vehicle was not repaired. The failure mileage was 67,000.
Tl* the contact owns a 2013 ford fusion. While operating the vehicle, the front passenger side door did not lock and remained secured. The display indicated that the door was opened and the interior dome light remained illuminated. The vehicle was taken to blue springs ford located in blue spring, missouri where it was diagnosed that the door latch was faulty and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the federal safety agency campaign number: 17v210000(latches/locks/linkages). The contact indicated that the vehicle experienced the same failure listed in the recall. The failure mileage was 87,000. Updated 09/06/17 *bf
Tl* the contact owns a 2013 ford fusion. While driving 55 MPH, the front passenger side door latch failed to lock without warning. The vehicle was taken to the dealer (andy mohr ford lincoln located at 2713 e main st, plainfield, in 46168; (317) 839-6541) where it was diagnosed that the door latch needed to be replaced. The dealer also stated that there was an open recall in the past and the previous owner took care of the recall. The vehicle was not repaired. The manufacturer was contacted at 800‑392‑3673 and stated that the contact would have to pay for the repair. The manufacturer was made aware of the failure. The failure mileage was 50,000.
Tl* the contact owns a 2013 ford fusion. The contact received notification of the federal safety agency campaign numbers: 14v597000 (air bags, seat belts), 15v246000 (latches/locks/linkages), and 16v875000 (seat belts). The parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Jim tidwell ford in kennesaw, georgia stated that the parts were available and allowed the contact to make an appointment; however, the service manager stated that the recall had to be submitted to their recall department. It was determined that the parts were not available the day of the appointment. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2013 ford fusion. The contact received notification of the federal safety agency campaign numbers: 16v875000 (air bags, seat belts) and 15v246000 (latches/locks/linkages). The parts for the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Vin tool confirms parts not available and parts distribution disconnect.
Tl* the contact owns a 2013 ford fusion. While driving 35 MPH, the front passenger side door flew open. The contact stated that the door failed to latch securely. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the inside door latch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 122,000.
Tl* the contact owns a 2013 ford fusion. While driving 20 MPH, the passenger door latch fractured and caused the door to open. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 101,000.
Tl* the contact owns a 2013 ford fusion. The contact stated that the front passenger door was unable to lock properly, which caused the door to open without warning. The dealer diagnosed that the door latch failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle was not included in the federal safety agency campaign number: 16v643000 (latches/locks/linkages). The approximate failure mileage was 59,000.
Tl* the contact owns a 2013 ford fusion. The contact stated that while driving 60 MPH, the passenger side door unlatched and opened without warning. The contact pulled over to close the door but it failed to latch. In addition, the vehicle began to overheat. The contact used anti-freeze to cool the vehicle down but the failure continued. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 88,000.
Tl* the contact owns a 2013 ford fusion. The contact stated that while attempting to close the vehicles door, the drivers side door failed to latch. The vehicle was taken to the dealer where it was diagnosed that the latch had failed and would need to be replaced. The vehicle was repaired; however the failure then occurred on the rear driver side door. The VIN was not included in the federal safety agency campaign number: 15v246000 (latches/locks/linkages). The manufacturer was notified of the failure. The approximate vehicle failure mileage was 50,000. Updated 11/29/16*lj
Tl* the contact owns a 2013 ford fusion. The contact stated that the driver's side door latch was defective because the door would not close. The vehicle was driven to the dealer, but not repaired. The VIN was excluded from the federal safety agency campaign number: 15v246000 (latches/locks/linkages). The dealer and manufacturer were notified. The approximate failure mileage was 50,000...updated 11/21/16 *bf
Tl* the contact owns a 2013 ford fusion. While backing out of a parking spot at 10 MPH, both the rear driver and passenger doors swung open independently. The door ajar warning light illuminated. The contact parked the vehicle and locked the doors properly, but the failure recurred. The vehicle was towed to the dealer where it was diagnosed that the door latches failed and needed to be replaced. The vehicle was not repaired. The contact stated that the VIN was not included in the federal safety agency campaign number: 15v246000 (latches/locks/linkages). The manufacturer was made aware of the failure. The VIN was unknown. The failure mileage was 64,000.
Tl* the contact owns a 2013 ford fusion. The contact stated that while driving at approximately 40 MPH, the rear passenger door opened independently. The contact stated the rear passenger door failed to latch and lock. The contact had to use a rope in order to hold the door into position. The contact took the vehicle to the dealer who diagnosed that rear door latch failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 92,000.
Tl* the contact owns a 2013 ford fusion. While driving 50 MPH, the front passenger side door opened independently and the door ajar warning light illuminated. The vehicle was not diagnosed or repaired. The VIN was not included in the federal safety agency campaign number: 15v246000 (latches/locks/linkages). The manufacturer was made aware of the failure. The failure mileage was 78,000. Updated 09/29/16*lj the consumer stated all 3 remaining doors have the defect.
Tl* the contact owns a 2013 ford fusion. While driving at an unknown speed, the front and rear passenger side doors opened without warning. The failure recurred on two different occasions. The vehicle was taken to the dealer. The technician diagnosed that the door latch was defective and needed to be replaced. The manufacturer was made aware of the failure, but did not offer any assistance since the vehicle was not included in the federal safety agency campaign number: 15v246000 (latches/locks/linkages). The vehicle was not repaired. The failure mileage was 25,000.
Tl* the contact owns a 2013 ford fusion. The contact stated that the front passenger side door latch fractured. As a result, the door failed to close. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 30,000. The VIN was unavailable.
Tl* the contact owns a 2013 ford fusion. The contact received notification of the federal safety agency campaign number: 15v246000 (latches/locks/linkages); however, the parts to do the recall repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2013 ford fusion. The contact received notification of the federal safety agency campaign numbers: 15v256000 (latches/locks/linkages) and 14v597000 (air bags, seat belts). The parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect and VIN tool confirms parts not available. Updated 06/14/16*lj updated 06/22/16.
Tl* the contact owns a 2013 ford fusion. The contact stated that the drivers and the passengers side doors had to be opened and closed several times before the door latched. The failure recurred on several occasions. The contact received notification of the federal safety agency campaign numbers: 14v597000 (air bags , seat belts) and 15v246000 (latches/locks/linkages) however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failures. The approximate failure mileage was 18,000. Parts distribution disconnect. Vin tool confirms parts not available....updated 01/25/16 *bf
Tl* the contact owns a 2013 ford fusion. The contact received notification of the federal safety agency campaign number: 15v246000 (latches/locks/linkages); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time to do the recall repair. The contact had not experienced a failure. The manufactuerer was not made aware of the issue. Parts distribution disconnect.
Tl* the contact owns a 2013 ford fusion. While the vehicle was in motion, the driver side door latch fractured without warning. As a result, the contact exited the vehicle with no security other than the seat belt. The vehicle was repaired by the dealer, but the failure recurred. The vehicle was to be taken back to the dealer for diagnosis and repair. The contact later received notification of the federal safety agency campaign number: 15v246000 (latches/locks/linkages) and the dealer was unable to determine when the parts would become available. The vehicle was not repaired within a reasonable time frame. The manufacturer was notified of the failure and was also unable to determine when the part would be sent to the dealers for the recall repair. The approximate failure mileage was 35,000. Parts distribution disconnect.
The drivers door flew open while I was driving. The door would not latch after it opened on its own. This is the second time this has happened to me on this vehicle, yet my car is not included in the recall for this problem the federal safety agency campaign number: 15v246000. The reason for this is the recall is for vehicles made up until 5-31-13, and my door sticker reads 6-13. My vehicle is obviously still affected by the issue and in fact my original window sticker is dated 5-29-13 and should be included in the recall. I do not feel the vehicle is reliable or safe to drive....updated 03-10-16 *bf updated 04/25/18 *jb
Tl* the contact owns a 2013 ford fusion. The contact received notification of the federal safety agency campaign number: 15v246000 (latches/locks/linkages); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2013 ford fusion. The contact received notification of the federal safety agency campaign numbers: 14v597000 (air bags, seat belts) and 15v246000 (latches/locks/linkages), however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2013 ford fusion. The contact stated that while driving at approximately 45 MPH, the front passenger side door opened without warning. The vehicle was taken to a dealer where it was diagnosed that the door latch failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that the VIN was included in the federal safety agency campaign number: 15v246000 (latches,locks,linkages); however, the parts to do the repair was unavailable. The failure mileage was approximately 55,000.
Tl* the contact owns a 2013 ford fusion. While driving at 10 MPH, the front passenger door became inoperable and opened without warning. The passenger sustained injury to the right elbow and medical attention was required. The vehicle was taken to a dealer, who diagnosed that the front passenger door latch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not available. The approximate failure mileage was 15,000.
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