Tl* the contact owns a 2013 ford fusion. While driving in inclement weather, the climate control and windshield defroster became inoperable. The failure also caused the windows to become inoperable. The contact stated that the failure was intermittent. The vehicle was not diagnosed or repaired. Gengras ford (225 new britain ave, plainville, ct 06062, (860)793-8885) was contacted via phone and informed of the failure. The manufacturer was notified of the failure. The approximate failure mileage was 38,000.
2013 Ford Fusion visibility complaints
Page 2 of 2: complaints 11 to 29 of 29, newest first, as owners wrote them.
Tl* the contact owns a 2013 ford fusion. The contact received a recall notice for the federal safety agency campaign number: 19v3662000 (power train). The contact stated that the air conditioner and heater became inoperable and failed to defrost the windshield. Additionally, the battery was dead. There were no warning indicators illuminated. Basil ford (1540 walden ave, buffalo, ny 14225, (716) 893-1000) diagnosed that the rt module needed to be replaced, but was on backorder. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 80,000.
I was driving on the highway to take my daughter to the doctor when my windshield wipers stop moving.
The airbag has busted around 90 days after accident on a city street when vehicle was hit by another vehicle
Tl* the contact owns a 2013 ford fusion. During weather changes, the electronic vent function failed to work each year. The dealer was not notified. An independent mechanic replaced the pig wiring, resistor, and blower motor four times, but the failure continued. The windshield failed to defrost, the vent controls failed to function for the heat, and the contact had a loss of visibility and electronic function to warm the vehicle. The manufacturer was notified of the failures. The VIN was not available. The approximate failure mileage was 45,000. *tt
Tl* the contact owned a 2013 ford fusion. While traveling highway speeds, the passenger noticed an abnormal burning odor. The contact turned on the air conditioner and smoke emitted into the cabin of the vehicle. The vehicle lost power and the contact was able to see flames from the side mirror. The passenger was able to exit the vehicle. When the contact attempted to exit the vehicle, the door jammed. The contact had to apply excessive force in order to exit the vehicle. Upon leaving the vehicle, it became engulfed in flames. The fire department was contacted and extinguished the flames. A police report was filed. The vehicle was towed to a salvage yard where it was deemed destroyed. Prior to the failure, the contact received notification of the federal safety agency campaign numbers: 14v597000 (air bags, seat belts), 15v246000 (latches/locks/linkages), 16v875000 (seat belts), and 17v209000 (engine and engine cooling). Santa monica ford lincoln in santa monica, ca performed the repair. The manufacturer was not contacted. The failure mileage was approximately 68,000.
The windshield is separating " delaminating " contacted ford they said they were not going to replace the windshield. I personally have spoke with other fusion owners and they as well have the same issue with there cars. This is a defect in the manufacturing of the windshield resulting in the separation of the two pieces of glass from the laminate. I also believe if not taking care of that it would result in vision impairment. Here are 2 photos showing the separation of the windshield.
Windshield wipers. Wipers are way to slow. In the rain it is super hard to see and you have no visibility. All you could do is pull over, which is most of the time inconvenient or hope that you don't get in a accident. Even moderate rain is hard see. Its a shame that older cars is safer than a 2013 ford fusion. I was going down a road that has a speed limit of 55 in hard rain, I obviously was doing a slower speed limit due to the danger of the rain and my vehicle's slow wipers. My visibility got so bad that I decided that I had no choice to turn to the right on a road that would give me access to a super walmart. My visibility was so bad that I could not turn in to the walmart parking lot because I could not see anything in front of me in order for me to continue on the road and make a safe left hand turn. I had to put my flashing lights on and use my left window to find my way down the path of the turning lane and out of the straight lanes. At this point I put the defog button on for the window and it helped a little bit. The rain started to slow down so I was able to continue on the road with limited visibility. I live in florida, it rains a lot here. This vehicle is very dangerous for me driving around here.
The windshield wiper motors and mounts became loose after only 30,000 miles and now the wipers skip and do not clear the windshield off when it is raining. This happens whether the car is moving or not. I changed wipers 4 times until I took it to a body shop where they determined the cause. Whenever it rains, I have severely limited visibility. I cannot get it fixed because it costs too much.
I took my 2013 ford fusion (then still under warranty) to the dealer in september 2014 because my wipers were sometimes bouncing/ vibrating (at times violently) when the vehicle was running, and would hesitate intermittently as they moved across the windshield. They claimed they could not duplicate the problem and dismissed it. They claimed they didn't know what it was. I videotaped the problem shortly after I picked-up the car and shared the youtube link with the dealer. Video link: https://youtu.be/ejr8dm_fz2c I lived with it until a year later (november, 2015) when the wipers ceased working in heavy rain at speed on the highway. I lost visibility immediately. I was barely able to get off the road. When the rain slowed, I made my way to the dealer again and reminded them of the problem a year earlier. They diagnosed a wiper motor failure and--in spite of my earlier visit under warranty with the wiper problem--declined to fix it unless I paid for the repair as the car was now no longer under warranty. I could not drive the car without the repair, thus I was at the mercy of the dealer for a $533 bill, which I paid. I believe the failure of the wipers on the highway was a very serious safety concern that could have been prevented had the dealer serviced the vehicle when I brought the problem to their attention in 2014. I was fortunate that failure did not cause an accident. I can only assume the dealer failed to make the repair under warranty because of the cost. The failure of the wiper motors was gradual and provided ample warning for the dealer, but they failed to acknowledge it in a timely way. In the future, problems such as the vibration and hesitation that telegraph potential wiper failure should be dealt with immediately when brought to a dealer's attention.
When the car was started it indicated a safety sensor wasn't working. Everything else seemed fine. While driving down the road the air/defrost system stopped working causing windows to fog, I also lost control over the volume and all of the console systems. Only 2 of the windows would go down. Before I was able to pull over (about 5 minutes) everything started working and at the same time while driving my electronic seat started moving forward. Finally stopping maybe in one of the pre-programed positions. We have had prior issues this past winter with losing control over the console controls and the heat shutting off. This is the first time having issues with the seat moving on its own while driving. Nothing was done because we were informed that there was no code given when we brought it in to be fixed and since it was not exhibiting the problem at the time it was in the shop there was nothing they could do. We have been trying to get the electric windows fixed since owning the car. The fact that they only work intermittently may or may not be related to these other incidents.
Took vehicle in for a number of issues, two of which were the left turn signal would shut off prematurely to completing a left hand turn and also both side view mirrors (mostly drivers side) would always reset itself to some random position other than the one I set them too whenever the vehicle would receive power, (when car is off and I would either open any door or press unlock on key fob or use keyless entry) mirror issue is easily duplicated (turn car off and open door to cut power, close door, lock car, and must wait at least 1 minute for all power to fully shut off, then unlock car and mirrors would randomly move around, almost as if they were trying to calibrate themselves) dealer witnessed mirror issue as it's easily recreated, did a bunch of updates of various control modules and then said car is fixed. Car was however not fixed as I went to use my turn signal to exit dealer parking lot, the turn signals now would not stay on at all for either turning direction. I must now hold up or down on turn signal lever in order to keep signals blinking, also the mirrors still randomly move when energizing vehicle. Dealer unable to trouble shoot issue further as tech was leaving now much drive my car with malfunction mirrors and even worse turn signal issue caused by the updates they did perform. Unhappy and no courtesy vehicle offered.
The driver side wiper stopped working at 37900 miles.
When returning to vehicle I noticed the my ford touch radio was still on. Went to drive away in car and power steering failed to work. All turn signal indicators failed to work as I drove away. The defrost, heating, and cooling controls failed to work. The speedometer failed to work. The 2 lcd screens on the dashboard with the fuel display and tachometer displayed only a white background. The power door locks failed to work. The radio will not turn off when the vehicle is exited and the problems where also repeated at the vehicle dealership. This is a safety issue when the power steering, turn signals, speedometer and defrost fail to work with no warning.
I was driving on the highway and it started to rain heavily. The wipers at high speed were not clearing the rain effectively and it was hard to see anything on the road. I almost had an accident with a car merging from a ramp on the highway and I couldn't tell that there was one car coming in since I couldn't see a thing. I have had a 1999 century buick before this and never had such a problem. And it has seen way heavier rains than this one. I went to the dealer and was told that there was nothing wrong with the wipers. This car has a very ineffective wiper system that does not clear the rain and infact is hazardous in pouring rain.
It began raining hard and the wipers were on high speed, but when they moved outward I could not see because water was blinding me, had to slow down to about 40mph just to avoid running off road or into a car. Could not see out windshield at all. I have never had wipers like these, and I don't feel safe in my car in rain. Going to see if ford can change intermittent wipers out to what most cars have. If not then we may have to get rid of this car. Driving blind is what it's like driving in heavy rain.
Front driver side and passenger side windows will not work with one touch button. Turns out after three months of back and forth to the dealer, the molding on the driver side window was faulty allowing water to get in and short out electrical system.
The moon roof window opened with out any button being pressed. Storm rain was starting. There was a lot of auto traffic. I was driving , my wife was sitting next to me and there was a car coming out of a parking lot to the left of me and perpendicular to my car :what happened next simultaneously was: a. Auto went into "collision avoidance mode"; windshield several red LED warning lights began blinking, and alert noise from auto started , and steering wheel shuttered. The later two actions are not terribly clear to me b my wife started to shout for me to watchout. C I started to press on brakes. Thus avoiding a collision between my car and car to be moving across my path I was told that the car does not stop in any type of collision mode. It just slows down. I did not know whether this avoidance mode was present (at the slow speed I was going in. I did know that when the car was in cruise control and this mode was activated and that avoidance reactions were activated. . I am very concerned that this may happen again. With serious consequences occurring.
Please note, this form would not allow me to select wipers as the affected part. The only option that appeared was wheels. Please correct if possible. While driving, snow that had accumulated on the roof of the car slid on the windshield. The motion of the wipers pushed the snow down and towards the center of the windshield. The snow prohibited the wipers to move in either direction causing me to not be able to see the road. The design of the wipers appears to allow excess snow to be forced in the lower middle portion of the windshield causing the wipers to not be able to reverse direction if when the control lever is toggled.
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