Tl* the contact owns a 2014 ford fusion. The contact stated that the vehicle made a grinding noise. The vehicle was taken to the towne ford of redwood city dealer, located at: 1601 el camino real, redwood city, ca 94063, where the technician was unable to duplicate the failure. The manufacturer was not made aware of the failure. Also, the contact received the federal safety agency campaign number: 20v177000 (latches/locks/linkages) and the same dealer ordered the parts and scheduled an appointment. The vehicle was not repaired. The contact referenced a tsb number: 17-0030. The failure mileage was approximately 18,213.
2014 Ford Fusion locks complaints
Page 2 of 3: complaints 11 to 40 of 49, newest first, as owners wrote them.
Tl* the contact owns a 2014 ford fusion. The contact received notification of the federal safety agency campaign number: 20v331000 (latches/locks/linkages) however, the part to do the recall repair was not yet available. The contact called the jones ford located at 1932 north pinal ave, casa grande, az 85122, and it was confirmed that parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and was not able to confirm when parts would be available. The contact stated that the rear passenger's door failed to lock securely. The manufacturer was not made aware of the failure. The failure mileage was unknown. Vin tool confirms parts not available.
Tl* the contact owns a 2014 ford fusion. The contact stated that the front driver's side door latch was defective. The contact stated that the door failed to lock securely when closed. The vehicle was taken to sterling mccall ford located at 6445 southwest fwy, houston, tx 77074, who indicated that the part needed to repair the federal safety agency campaign number: 20v177000 (latches/locks/linkages) was not yet available. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 55,000.
Sometimes our car will open the trunk by itself when it's parked. It has happened about 6 times and we can't figure out the problem. Sometimes it opens when we lock the car, and sometimes we'll go outside to find that it has opened in the middle of the night. We live in a big city so this is a major problem.
The front passenger car door will not lock in place the latch seems to be broke and nothing was done to it out of the norm so I have no clue why but it is a safety hazard because I can't drive with the passenger side door opening and closing as I blow through the wind the vehicle was stationary when the door would not close I was at a 7 eleven parked when my friend came back to the car it would not stay closed.
Tl* the contact called on behalf of her son who owns a 2014 ford fusion. The contact stated that while her son was driving at 30 MPH, the driver door opened without warning. The contact's son held the door close after the door failed to latch securely. The contact drove the vehicle to his residence. The vehicle then was taken to larry h. Miller ford mesa (460 e. Auto center dr, mesa, az 85204, (480) 569-7713) where the vehicle was inspected. The contact was informed that the door latch needed to be replaced. The contact referenced the federal safety agency campaign number: 17v210000 (latches/locks/) as a possible remedy to the failure however, the VIN was not included. The manufacturer was notified of the failure. The failure mileage was approximately 80,000.
2014 ford fusion. Consumer writes in regards to no child safety lock on passenger side of vehicle after safety recall was performed. *ld
Tl* the contact owns a 2014 ford fusion. The contact stated that the rear driver side door latch was defective and would not latch. The door ajar warning indicator was illuminated. The contact discovered the federal safety agency campaign number: 17v210000 (latches/locks/linkages); however, redlands ford inc. (1121 w colton ave, redlands, ca 92374, (909) 793-3211) stated that the VIN was not included in the recall. The manufacturer was not notified of the failure. The vehicle had not been repaired. The failure mileage was approximately 110,000.
Tl* the contact owns a 2014 ford fusion. The contact stated that the front passenger door failed to close and was inoperable. There were no warning indicators illuminated. The contact called phil long ford of denver at (303) 557-5913 (7887 w tufts ave, denver, co 80123) and informed them of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and did not assist. The contacted stated that the failure was similar to the federal safety agency campaign number: 15v246000 (latches/locks/linkages). The failure mileage was 60,000.
Tl* the contact's son owns a 2014 ford fusion. The contact stated that the rear passenger door would not latch. The contact referenced the federal safety agency campaign number: 17v210000 (latches/locks/linkages). The vehicle was not diagnosed or repaired. The dealer was not contacted. The manufacturer was contacted and did not assist. The failure mileage was 104,000.
Tl the contact's son owns a 2014 ford fusion. While driving approximately 45 MPH, the front passenger door suddenly opened without warning. The vehicle was taken to barkhouser ford (3604 riverside drive, danville, va 24541, 434‑793‑1112) where it was diagnosed that the door latch was faulty. The manufacturer was contacted and did not assist. The failure mileage was 92,000.
Tl* the contact owns a 2014 ford fusion. While driving approximately 45 MPH, the front passenger door opened without warning. The contact called jorgensen ford sales at 833‑894‑4613 (located at 8333 michigan ave, detroit, mi 48210) and was informed that the vehicle was not included in a recall. Two days later, while driving at an unknown speed, the rear passenger door opened. The manufacturer was made aware of the failures and stated that there was no recall; however, the contact was informed to take the vehicle to a dealer for evaluation. The vehicle was not repaired. The failure mileage was approximately 77,800.
Tl* the contact owns a 2014 ford fusion. While driving approximately 40 MPH, the door ajar warning indicator sounded and illuminated. The first occurrence was for the passenger door and the second occurrence was for the driver's door. Sanderson ford (6400 n 51st ave, glendale, az 85301, (800) 729-3501) was contacted and stated that there was no failure with the vehicle. The contact attributed the failure to the federal safety agency campaign number: 17v210000 (latches/locks/linkages). The manufacturer was contacted, but no resolution was provided. The vehicle was not diagnosed or repaired. The failure mileage was approximately 72,000.
Tl* the contact owns a 2014 ford fusion. The contact stated that the driver's side door actuator failed and the driver's side door latch failed to shut properly. Autonation ford arlington (1400 interstate 20 w, arlington, tx 76017, (817) 200-4503) was notified and stated that they tested the latch system. The dealer diagnosed that the latch may need to be replaced. The contact was uncertain if the failure would affect any other latches. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 119,196.
Tl* the contact owns a 2014 ford fusion. While the vehicle was parked, the front driver's side door failed to lock. The vehicle was taken to chalmers ford (2500 rio rancho blvd se, rio rancho, nm 87124) where it was diagnosed that the lock on the door latch fractured and needed replacement. The vehicle was not repaired. The manufacturer was notified of the failure and stated that the VIN was excluded from the federal safety agency campaign number: 17v210000 (latches/locks/linkages). The approximate failure mileage was 97,000.
Tl* the contact owns a 2014 ford fusion. The contact stated that the rear driver's door would not lock or remain secured. The vehicle was not diagnosed or repaired. Holmes & tuttle ford (660 west automall dr, tucson, az) and the manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the federal safety agency campaign number: 17v210000 (latches/locks/linkages); although, the vehicle experienced the same failure listed in the recall. The failure mileage was 118,000.
Tl* the contact owns a 2014 ford fusion. The contact stated that the rear passenger door did not lock. The contact stated that the failure occurred one other time, but she was able to secure the door. The vehicle was not diagnosed or repaired. The contact planned to schedule a repair appointment. The dealer was not notified. The manufacturer was notified and stated that the VIN was excluded from the federal safety agency campaign number: 17v210000 (latches/locks/linkages). The approximate failure mileage was 52,000.
Tl* the contact owns a 2014 ford fusion. While driving 35 MPH, the driver's side door opened without warning. The contact pulled the vehicle over to the side of the road. While holding the door closed, the contact drove to bob swope ford (1307 n dixie drive, elizabethtown, ky 42701) where it was diagnosed that the door latch failed and needed replacement. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 64,000.
Tl* the contact owns a 2014 ford fusion. The contact stated that the front driver's door lock did not latch when the door was closed. The failure occurred without warning. The vehicle was taken to team ford lincoln (702‑395‑5100, located at 5445 drexel rd, las vegas, nv 89130) where it was stated that there was no recall. The manufacturer was made aware of the failure and referred the contact to the federal safety agency. The vehicle was not repaired. The failure mileage was approximately 62,000.
Tl* the contact owns a 2014 ford fusion. While driving 55 MPH, the front driver's door opened on its own. The contact stated that the door latch would not operate properly. Madison county ford lincoln (6012 atwood dr, richmond, ky 40475) stated that the vehicle was not included in the federal safety agency campaign number: 17v210000 (latches/locks/linkages). The manufacturer was also contacted and made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 151,000.
Tl* the contact owns a 2014 ford fusion. The contact stated that the driver's side door latch failed. The vehicle was taken to world ford pensacola (6397 pensacola blvd, pensacola, fl 32505, (850) 476-9050) where they stated that they would provide a replacement kit for the same oem latches. The dealer replaced the latch. The vehicle was excluded from the federal safety agency campaign numbers: 17v210000 (latches/locks/linkages) and 15v246000 (latches/locks/linkages), but the vehicle experienced the same failure related to the recall campaign. The manufacturer was notified of the failure. The VIN was not available. The approximate failure mileage was 94,711.
Tl* the contact owns a 2014 ford fusion. The contact stated that the rear driver side door latch malfunctioned and the door could not be secured. The vehicle was taken to the local dealer (peoria ford, 9130 w. Bell rd, peoria, az) who replaced the damaged door latch. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in the federal safety agency campaign number: 17v210000(latches/locks/linkages). The contact indicated that the vehicle experienced the same failure listed in the recall. The failure mileage was 58,000.
Tl* the contact owns a 2014 ford fusion. While driving approximately 25 MPH, the passenger side door opened. The contact pulled the vehicle over to the side of road and closed the door. The contact continued driving, but the door opened again. The contact had to hold the door closed with a piece of clothing. The vehicle was driven to the dealer (viva ford, 5550 n desert boulevard, el paso, tx 79912) where it was diagnosed that the door latch failed and needed replacement. The vehicle was repaired. The manufacturer was not made aware of the failures. The approximate failure mileage was 28,673.
Tl* the contact owns a 2014 ford fusion. While driving 45 MPH, the rear driver's side door opened without warning. The contact was unable to latch the door closed. The vehicle was towed to sanderson ford (6400 n 51st ave, glendale, az 85301, (800) 604-0287) where it was diagnosed that the door latch fractured and needed to be replaced. The vehicle was not repaired. The vehicle was not included in the federal safety agency campaign numbers: 15v246000 (latches/locks/linkages) or 17v210000 (latches/locks/linkages). The vehicle was not repaired. The manufacturer was notified. The approximate failure mileage was 60,000.
Tl* the contact owns a 2014 ford fusion. The contact stated that the remedy and part were not available within a reasonable time frame to repair the vehicle per the federal safety agency campaign number: 18v471000 (power train). The dealer (tom holzer ford, 39300 w 10 mile rd, farmington hills, mi 48335) was contacted and stated that the part was unavailable. The dealer was waiting for the part from the manufacturer. In the interim, the dealer stated that they would service the vehicle per the federal safety agency campaign numbers: 18v167000 (steering), 16v875000 (seat belts), and 15v246000 (latches/locks/linkages). The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect for the federal safety agency campaign number: 15v246000 (latches/locks/linkages). Vin tool confirms parts not available for the federal safety agency campaign number: 16v875000 (seat belts). Parts distribution disconnect for the federal safety agency campaign number: 18v167000 (steering). Vin tool confirms parts not available for the federal safety agency campaign number: 18v471000 (power train).
Tl* the contact owns a 2014 ford fusion. While driving at an unknown speed, the front passenger door flew open and would not close. In addition, the door ajar indicator illuminated. The vehicle was taken to autonation ford miami (16800 nw 57th ave, hialeah, fl 33015, 305‑707‑0141) where the technician referred the contact to the manufacturer. The manufacturer was made aware of the failure and referred the contact to the federal safety agency. The vehicle was not diagnosed or repaired. The failure mileage was approximately 67,656.
Tl* the contact owns a 2014 ford fusion. The contact received notification of the federal safety agency campaign numbers: 15v246000(latches/locks/linkages), 16v875000 (seat belts), and 18v167000(steering). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Jim tidwell ford (2205 barrett lakes blvd, kennesaw, ga) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect. *tt
Tl* the contact owns a 2014 ford fusion. While driving approximately 25 MPH, the passenger door opened independently without warning. The contact coasted the vehicle to the side of the road and attempted to close the passenger door, but it failed to close. The vehicle was taken to an independent mechanic where it was diagnosed that the door panel spring detached and needed to be replaced. The vehicle was not repaired. The vehicle was not taken to the dealer. The VIN was included in the federal safety agency campaign number: 15v246000 (latches/locks/linkages). The manufacturer was not contacted. The approximate failure mileage was 112,000.
2 weeks ago as I'm driving and make a left turn the rear passenger door flies open nearly causing my 10 month old nephew to fall out of the moving vehicle. My niece had to grab his carseat from the sheer fear and panic of the incident. I immediately pull over to console and calm down my nephew and realized the door latch is broken and the door won't close and stay shut. And also realized he had a small bruise on his right cheek from the lash of his car seat being secured by the seatbelt and bumped his face against the car seat. So I had to purchase bungee cords to keep the door from flying open as I drive. So therefore now, the lights constantly stay on because the door is always open and also because the door is still open and can't lock, I'm at risk of auto theft or my belongings being stolen. I've talked to both ford corporate and the dealership I purchased the car from and they are aware of the recalls for the 2013-2015 ford fusion door latch issues. But because my VIN# to my car doesn't populate as one to be recalled they say I have to pay out of pocket for the repairs and it costs nearly $400 to get the one door repaired. I've done all I've could to get them to repair it but they don't care and told me either I pay for it or it won't get fixed.
Tl* the contact owns a 2014 ford fusion. The contact received notification of the federal safety agency campaign numbers: 15v246000 (latches/locks/linkages) and 16v875000 (seat belts) however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact called bowditch ford located at 11291 jefferson ave, newport news, va 23601 at phone number: (757) 595-2211 where it was confirmed that the parts were not available for the recall remedies. The manufacturer was not notified of the issue. The contact had not experienced a failure. (VIN tool confirms parts not available/parts distribution disconnect).
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