On 10/7/2019 I brought my car in to fort mill ford (sc) for a tire change and regular service. When I came to pick it up on 10/10/2019, the car would not start. Upon advising my tech brittany of the issue, they sent out a tech to jump start the car that was just serviced. When the car was jump started, an engine light appeared on the dashboard. The vehicle was at 62000 miles. I went back to my adviser brittany again and she stated that the engine light is nothing to worry about and that ford activates those when seasons change and is part of their software. She insisted that everything was ok with the car and referenced the inspection list I was given for my 2015 ford fusion se. Not three weeks later, the engine light went from being constantly on, to flashing. This also caused an intense white smoke from the exhaust and a strong gas presence in the vehicle. While I was driving to work, the engine light started flashing and the car started jerking on I-77 highway. I took the car back to fort mill ford on 11/18/2019 for inspection. The next day, brittany called me and said they found an issue with my spark-plug and that it might cost anywhere from $200 to $6000.00 to repair it. Since the issue was not caused by me I was not going to take responsibility for the charges and after weeks of ignoring me, ford motor company (office of elena ford) decided to get involved. However, the cause went from spark-plugs to coolants then cylinders and I was never given a specific cause. I did not have my car for over 60 days because all parts were on back order. I got my car back on 1/21/2020 and it is still showing issues with acceleration. Out of 91 the federal safety agency complaints on engine issues, over 31 have these same symptoms. Please see attached documents detailing this issue. This form does not offer enough space for relevant information and I was not able to upload the last email thread. *dt
2015 Ford Fusion transmission complaints
Page 4 of 6: complaints 71 to 100 of 145, newest first, as owners wrote them.
My sisters vehicle has started rolling down her driveway and she got back in the car and seen that there is a transmission not in park message and we found that the gear selector cable has broke off the gear selector lever. It is not safe for my sister to drive this vehicle. It's a driving hazard. I have found a recall from 2014 about potential vehicle rollaway for her vehicle but it's not open on her vehicle anymore. She had this problem before and took it into the dealership to get this fixed and it happens again
Tl* the contact owns a 2015 ford fusion. While the vehicle was parked on an incline, it rolled backwards. The contact used the emergency brake to stop the vehicle. There was no warning indicator illuminated. The vehicle was towed to hawk ford of oak lawn (708‑599‑6000, located at 6100 w 95th st, oak lawn, il 60453) where it was diagnosed that the transmission linkage chain fractured. The vehicle was repaired, but the failure worsened. In addition, the check engine warning indicator illuminated and blinked. Also the 'pull over and stop the engine' warning indicator illuminated. The manufacturer was made aware of the failures and stated that the vehicle was no longer under warranty. The vehicle was not repaired. The failure mileage was approximately 83,000. The VIN was unknown.
Tl* the contact owns a 2015 ford fusion. After the vehicle came to a complete stop, the shift lever was placed in park. After exiting the vehicle, it started to roll backwards. The contact stated that the failure occurred once with the shift cable being fractured. The vehicle was repaired per a warranty program at long-lewis ford lincoln volkswagen mitsubishi (2800 woodward ave, muscle shoals, al 35661, (256) 386-7800) in september of 2017. The vehicle was not included in the federal safety agency campaign numbers: 18v471000 (power train) or 19v362000 (power train). The manufacturer was not notified of the failure. The approximate failure mileage was 122,500.
Brought car in for service due to check engine light and battery not charging. Replaced battery, but check engine light remained on. Again, went to get get diagnostic, resulted in needing catalytic converter. Picked up car and check engine light came back on. Returned to service next day. Diagnostic showed coolant leaked into the engine and head gasket needing replacing. The result is needing a new motor. This issue seems similar to the federal safety agency campaign number: 17v209000. My issue seems to be related to this recall on the 2013 and 2014 fusions. Ford is provided $3,000 for the repair due to me being over 600 miles over power train. My concern is the recall to the 13 and 14 fusion could be broader than those years.
Tl* the contact owns a 2015 ford fusion. While driving approximately 35 MPH, the vehicle stalled and "transmission not in park" appeared on the message center. The contact pulled the vehicle over to the side of the road and restarted the vehicle. The following day, the vehicle was picked up by lafayette ford lincoln (5202 raeford rd, fayetteville, nc 28304) and they also brought a loaner vehicle. The vehicle was taken to the same dealer six times, but the failure could not be duplicated. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 74,000.
Tl* the contact owns a 2015 ford fusion. While driving various speeds, the vehicle stalled and shook while depressing the accelerator pedal. The contact stated that the check engine warning indicator illuminated. The contact took the vehicle to an independent mechanic. A diagnostic was performed and the mechanic stated that the failure was related to other recalls, and the contact's VIN may be included in one. The contact called bell ford (1200 nj-27, colonia, nj 07067, 732‑388‑6900) and was informed that the VIN was excluded from any recalls. The manufacturer was notified of the failure and stated that the same thing as the dealer. The manufacturer referred the contact to the federal safety agency to file a vehicle safety complaint. The vehicle had not been repaired. The failure mileage was unknown.
Tl* the contact owns a 2015 ford fusion. While driving at any speed, the air bag indicator illuminated and flashed on and off. The contact received notification of the federal safety agency campaign number: 19v590000 (seat belts) and another unknown recall letter regarding the air bags. The contact took the vehicle to bob rohrman schaumburg ford (847‑605‑0800, located at 815 east golf road, schaumburg, il 60173) where the dealer stated that there was no recall. The vehicle was not diagnosed or repaired. The manufacturer was called, but the line was busy. The failure mileage was approximately 139,888. *as the consumer stated the engine, stability control, transmission lights have all illuminated. The vehicle broken down twice.
Antilock brake vacuum pump failed while driving on city street at 40-45 MPH. Almost caused serious accident. Brake pump failure caused camshaft failure and a bearing to fall apart and put metal shavings into engine. Now engine, per dealership, will need to be replaced.
Tl* the contact owns a 2015 ford fusion. While the contact's daughter was driving 45 MPH, the steering wheel turned to the right and became difficult to turn. There were no warning indicators illuminated. The driver was able to drive to her residence. The contact associated the failure with the federal safety agency campaign number: 15v250000 (steering). The vehicle was taken to larry h. Miller super ford salt lake city (located at 1340 s. 500 w, salt lake city, ut 84115, (801) 783-4473) where it was diagnosed that the steering assembly and an unknown wire for the power train needed to be replaced. The vehicle was repaired. The manufacturer was notified. The failure mileage was 110,000.
Took car to dealership to have recall repairs fixed, now with repairs it has now caused a hard shift in gears. Recall repair has now caused another issue that was not a problem until recall work was completed. I was parked and car wouldn't come out of gear.
Moved my transmission from drive to park and it got stuck in park. Tried to move it back to drive but transmission wouldn't shift. In car the transmission shifts to drive but it doesn't move
After merging and accelerating onto the freeway, over to the far left lane, "stop safely now" warning came up and the car lost all power. Luckily I was able to coast all the way to the right shoulder (what hawaii considers a shoulder, still very dangerous) the vehicle would not start, only beep multiple times and display the same message. After 5 min on phone trying to get ford roadside assistance, the local highway patrol tow truck showed up. Before I allowed him to tow the vehicle I tried to start it and was successful.
Attempted to move my vehicle from my driveway. It started fine, but after shifting out of park, the transmission would not engage any gears, leaving my vehicle stranded. No resistance in the shifter, no gear indication and vehicle would not move.
My car was at idle at the store for less than 5 minutes and went into safe mode the mechanic said my active grill motor went out which caused my head gasket to blow without warning. I owe over $10000 on my car and now I have a $4000 shop bill. My car has never overheated not even at that time so my head gasket shouldn't be blown! Please help!
I have 107,000 miles on 2015 ford fusion. On my way home my car lost power and was not shifting. I was able to make it home. I had car towed to tuttle click ford in san juan capistrano, ca. I was notified that I was going to need a new transmission. Totally unacceptable, and I voiced my concerns to the service manager. I have done research online and found many complaints with the exact same symptoms with ford fusions. I have sent emails to mr. Ford and the customer service manager and ceo of ford and have not received any response. There are no recalls for this issue for my model year, yet it seems to be an ongoing problem. Also ford focus and festival have had a number of complaints as well. My car was on a city street in motion when the sudden loss of power and jerking motion started.
Tl* the contact owns a 2015 ford fusion. The contact received a recall notice for the federal safety agency campaign number: 18v471000 (power train). The vehicle was taken to dewey ford (3055 se delaware ave, ankeny, ia 50021, (515) 963-9575) for the recall repair. The dealer informed the contact to pay upfront for the recall repair and to contact the manufacturer for reimbursement. The manufacturer informed the contact to check back with the dealer to be reimbursed in the amount of $561.63. The contact has yet to be paid back by either the manufacturer or the dealer. The contact had not experienced a failure.
As I was driving on highway doing 55 MPH, my ford fusin 2015 wrench light came on and seat belt light along with car loosing power. Power dropped down to under 20mph and had to place emergency blinkers on to pull over to side of highway barely made it. Taken to dealership no codes were found to indicate the problem and could not be duplicated. Battery was replaced due to next day the battery was dead. 2 weeks later , while driving on the street going 35 MPH same issue occurred . The RPM reved up and dropped down along with wrench light and seat belt light coming n. Back to the dealership no codes stored to indicate the issue. This is very scary to lose power while driving and may cause an accident or even death. There are alot of complaints regarding this matter, you would think ford would do something about it, unfortunately nothing has been done yet. Maybe someone has to be dead for them to take it into consideration. I'm going to purchase a chevy!! Be safe everyone!!!
Tl* the contact owns a 2015 ford fusion. When the vehicle was placed in park, the vehicle failed to stop and proceeded to move forward. The vehicle was taken to wray ford (located at 2851 benton rd, bossier city, la 71111, (318) 686-7300) where it was diagnosed that the transmission cable needed to be replaced. The vehicle was repaired, but continued to experience the failure. The manufacturer was notified. The failure mileage was 97,092.
Almost had a three car accident. My gear shifted from d to n I was on the highway when it happen
We have a 2015 ford fusion se. We were the 2nd owner and purchased from a dealership. While driving the car it started sounding like fluid in the dashboard and the car started shaking. Then it started blowing out tons of white smoke out the tail pipe, then the check engine light came on. We pulled over, parked car. Let sit and cool down. There was oil, transmission fluid, and coolant in the car. We have done all oil changes and maintenance regularly. We had the car towed to the dealership. After several days they came back stating it is a manufacturer defect and that basically the car sucked in coolant through the engine and was burning (reason for white smoke). It ruined the engine. The manufacturer warranty was over at 60k miles........we have 65k and ford is refusing to cover the issue even though this is a defect that on their end. Also the intake manifold was replaced at 46k miles. How can ford state that they are not responsible? We paid $16k for a car we have had barely over a year and now a pile of scrap metal.
When the car is cold the transmission shifts hard, from park to reverse then to all gears until we get to the correct speed. I took it to the dealer I bought it from while it was still under warranty (about 50000 miles on it). They said they couldn't do anything unless they could duplicate the problem and of course they couldn't get it to. Well now it has started doing it more often even when the car is warm. I feel like this is an issue with a lot of fusions.
Tl* the contact owns a 2015 ford fusion. While driving 20 MPH, the contact experienced a failure with the transmission cord and stated that the gears failed to engage. The contact pulled the vehicle over and had it towed home. The contact received notification of the federal safety agency campaign numbers: 18v167000 (steering) and 18v471000 (power train). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Maplecrest ford lincoln (2800 springfield ave, vauxhall, nj 07088, (908) 964-7700) was contacted and confirmed that the parts were not available for the recall remedy. The vehicle was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 47,000. Parts distribution disconnect.
I was in the about to take my wife to work, I applied the brakes went to shift gear and the car got stuck in reverse I tried to shift back to park and I got message on the dash that said 'transmission not in park' so applied the park brake and turned off the car.
Tl* the contact owns a 2015 ford fusion. The contact received notification of the federal safety agency campaign number: 18v471000 (power train). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mac haik ford pasadena (4242 east sam houston pkwy s, pasadena, tx 77505, (281) 604-3673) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. The VIN was invalid.
My car has 109,227 miles on it. And the transmission is shifting hard and delaying. This is making the car unsafe to drive and sometimes acts like it doesn't want to go into gear. Other people have complained on the internet. In a car this new still should have not have this issue so soon. There should be an investigation and a recall to correct the issue. This happens every time. From highway to city. And even when doing 50 and speeding up to 70 it still shifts hard.
Tl* the contact owns a 2015 ford fusion. While driving approximately 50 MPH, the accelerator pedal was depressed, but the vehicle failed to respond. The contact stated that the failure occurred at different speed intervals. The contact heard an abnormal noise and a slippage in the transmission during the failure. The vehicle was towed to bob bell ford (located at 1230 bel air rd, bel air, md 21014, (410) 879-2544) where it was diagnosed that the solenoid body needed to be replaced. The contact was informed that the vehicle needed to be towed to plaza ford (located at 1701 bel air rd, bel air, md 21014, (410) 838-3100) to be repaired. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 80,033.
The car jerks during shifting on city streets, all times of day, all road conditions.
When I park or drive my transmission jump I be to the for dealer but they dont have guy to check it
When in drive the car jerks very hard whenever it switches gears also the car would stall after putting it into drive sometimes it will not move forcing me to turn the ignition off and back on to try it again.
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