I took my car for tires to be rotated and balanced. The LUG NUTS are swollen because of the metal they're made from. I will have to PAY for new lug nuts which are the exact same lug nuts as are on my car - and the same thing will happen again - and I'll have to PAY AGAIN. This is outrageous. Ford should have a recall for all affected vehicles. We have a 1999 vehicle and the lug nuts are in excellent shape.
2016 Ford Fusion wheels complaints
Page 2 of 3: complaints 11 to 40 of 43, newest first, as owners wrote them.
I was at the ford garage and they told me my lug nuts are swollen! Which can be very hazardous!!!
The contact owns a 2016 Ford Fusion. The contact stated that while the tires were being replaced, the dealer informed the contact that the lug bolts were swollen. Additionally, the dealer stated that if the lug bolts were removed, the bolts would be stripped and would need to be replaced. The lug bolts were not replaced. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.
I had a flat tire. When I went to get the lug nut wrench it was not there. Since this was the first time that I removed the spare tire and the lug nut wrench was not there it appears as though the car never came with one. I called AAA and they had to destroy the outer coating of the lug nut in order to remove it as it seemed to have swollen 1/2 size. I took the car to my service provider and he said that all of the lug nuts were the same and no wrench would fit them. I had to have all lug nuts replaced with ones the correct size and I had to buy a new Lug Wrench to make up for the one I never got. The total cost was $337.02 which I would like Ford to compensate me for.
Lug nut shattered and unable to remove the nut to safely replace
I went to get oil changed and tires rotated. Expected to just pay for that. However, was told my lug nuts were swollen and ended up having to get them replaced as a safety issue. I have never heard of this issue before. I only have 50,000 miles on my car. I am retired, an have fixed income. Therefore, the price of $120 plus tax put quite the dent in my grocery allowance. This should be a recall. And all that have experienced this should be reimbursed. I have been a Ford owner all my life, but next car will be asking more questions about the lug nuts. Can't afford to do this every 4 or 5 years.
Lug nuts are swelling and tires will not come off.
Lug nuts were impossible to remove as the wrench supplied by Ford would NOT engage the nut. WE spent two hours on side of a busy highway at risk while several people tried to remove the nuts. Finally, the tech from towing service had to beat the wrench onto each nut, destroying the outer shell in each case. After two hours in the Texas heat, spare was attached and we replaced ALL the nuts for $48 plus tax. VERY ALARMING SITUATION as we often travel on remote roads and areas.
Lug nuts swollen and were unable to be removed.
The contact owns a 2016 Ford Fusion. The contact stated that the lug nuts were swollen and were unable to be removed. The vehicle was taken to the local dealer and the contact was informed that there was a defect with the lug nuts. The vehicle was repaired however, the failure recurred. The vehicle was taken to the same dealer for tire rotation and the contact was informed that the lug nuts were swollen. The contact declined the repairs. The manufacturer was notified of the failure and referred the contact to the federal safety agency but, provided no further assistance. The approximate failure mileage was 44,010.
When I took my car in for service, I was told that my lug nuts were swollen and had to be replaced.
Distorted lug nuts
Lug nuts expand in hot climate and cannot be removed by owner. Discount Tire had to remove. I replaced them all, for $55, so there is no future problem.
The contact owns a 2016 Ford Fusion. The contact stated while having an oil change performed at an independent mechanic, she was informed that the lug nuts were swollen. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 50,000.
The contact owns a 2016 Ford Fusion. The contact stated that all four lug nuts were swollen. The contact stated while having a tire replacement by a towing company, the driver was made aware that there was an issue with removing the lug nuts. The vehicle was towed to the local dealer and the contact was informed to contact the manufacturer for assistance. The manufacturer was notified of the failure and referred the contact to the federal safety agency. The failure mileage was 53,000.
The contact owns a 2016 Ford Fusion. The contact stated that the factory lug nuts were swollen and difficult to remove the tires when needed. The contact had not spoken with a dealer nor a certified mechanic. The contact intended on replacing the lug nuts replaced with a better-recommended type. The vehicle was not repaired. The manufacturer was made aware of the issue. The approximate failure mileage was 67,490.
Hello, I have a 2016 ford fusion. I bought it in 2019 from a big local car dealer. I brought it in to a ford dealer on 4/16 for routine service. The service person called me after I dropped off the car to tell me that my fusion has "swollen lug nuts" and it would cost me $164 for all new lug nuts and labor costs. I had no real choice and had to pay. Subsequently I have done some research and have found that "swollen lug nuts" have been a major problem for some ford owners like me. For some unknown reason to me my ford dealer said there has not been a recall even though this is a common issue for their customers. Thankfully I was at the ford dealer for routine service rather than having a flat tire on an interstate. I contacted ford and essentially I was told to save the receipt if there ever is a recall and that would email ford engineers of my issue. I believe this to be a serious safety issue. Can you help? Thank you
When I brought the car in to have new tires installed, I was informed that the lug nuts were swollen due to a design flaw and could not be used. I had to purchase new lug nuts before the tires could be installed. I was told that the lug nuts could not be put back on the car because it would cause a safety issue, as the tool used to remove them would not fit in the case of a flat tire or the cap may come loose and cause the lug nut to become loose and cause the tire to fall off the vehicle.
Tl* the contact owns a 2016 ford fusion. The contact stated that while at the local dealer ace ford (487 mantua pike, woodbury, nj 08096) for maintenance, it was discovered that the lug nuts on all four wheels were swollen and unable to be removed using the lug tool supplied with the vehicle. The contact was advised that all the lug nuts needed be replaced. The lug nuts were replaced and the failure was remedied. The manufacturer was notified of the failure but, no assistance was offered. The failure mileage was 35,000.
Tl* the contact owns a 2016 ford fusion. The contact stated that while the vehicle was in for routine maintenance, it was discovered that the wheel lug nuts were swollen and enlarged and could not be removed using the manufacturer provided lug nut wrench. The lug nuts were replaced on all four wheels and the failure was remedied. The cause of the failure was not determined. The manufacturer was notified of the failure but, no assistance was offered. The failure mileage was 49,651.
Tl* the contact owns a 2016 ford fusion. The contact stated that the vehicle was taken to local dealer l. B. Smith ford located at 1100 market st, lemoyne, pa 17043 for maintenance. The dealer stated that the lug nuts were rusted and was unable to be removed. The contact was informed that the lug nuts needed to be replaced. The vehicle had not been repaired as of yet. The contact felt unsafe due to the failure that could have happened on road. The manufacturer was made aware of the failure and opened a case. The contact was referred contact to the federal safety agency. The failure mileage was approximately 30,454. *bf the consumer stated that lug nuts have been replaced.
My wife is trying to the tires rotated on her 2016 ford fusion to no avail. She has been told we need to buy a new set of lug nuts before they can rotate the tires. Why is this a customer cost when the lug nuts are defective. It is the first time I have heard of swolllen lug nuts. Shouldn't the be the manufacture's responsibility. My wife if she would have we would not be able to even change the tire because the wrench won't fit. That sounds like a major safety problem, especially for older people. Is there any way we can get the manufacture to supply a new set of replacement nuts so she the tires rotated??? A car dealer service center and a car repair institution have said they cannot rotate the tires until a new set of lugs are purchased and provided by the customer to replace defective nuts!!
Went to mike bass ford in sheffield, oh for my routine maintenance. Vehicle has only ever been serviced at ford dealerships (with the exception of new tires at discount tire in avon, oh). Was informed by the service advisor that the lug nuts were swollen due to the two-piece design and that they would all need to be replaced. I was quoted $59 per wheel which I declined. Contacted ford about my extended warranty on 1/3/2020 and was told that even though it was a safety issue, ford would not pay to replace the lug nuts on my vehicle.
Took the car in for regular maintence & was told that they would have to break the lug bolts to rotate tires and I would have to pay to have them replaced. No one has touched this car, but the dealership. Ford has admitted to the faulty design, but never issued a recall for this defective part. I think this should be done at no cost to me.
Tl* the contact owns a 2016 ford fusion. The contact received notification of the federal safety agency campaign number: 19v416000 (wheels), but the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called romano ford (5431 n burdick st, fayetteville, ny 13066, (315) 637-4491) and scheduled an appointment, but the part needed was not available. The contact also mentioned that the brakes made a squeaking noise and were replaced. The vehicle was not taken to a dealer and was not repaired for the recall. The manufacturer was notified and informed the contact that she would receive another letter when the recall part became available. The approximate failure mileage was 31,200. Vin tool confirms parts not available.
When I took my car into the dealership for routine maintenance, including a tire rotation, the mechanics had to use a "ripper" to take all but three of my lug nuts off. Apparently, ford's lug nuts are a two metal design that is susceptible to swelling over periods of use. After doing some homework I discovered that this is a pervasive issue. It has been presented to the courts and the federal safety agency, yet it wasn't considered a safety issue. Hmmm, really? So, if someone got a flat in the middle of nowhere and needed to change their tire, but couldn't remove the lug nuts, that's not a safety concern? As widespread as this issue is, wouldn't it be prudent to rethink this? I don't have pictures of my old lug nuts, the dealership kept them, but I do have a receipt for the replacement of them. I hope this problem is remedied soon. I certainly hope there hasn't been an accident because of this and I hope there doesn't have to be. Thanks for your time.
The contact owns a 2016 ford fusion. While the vehicle was at an independent tire shop to have the tires changed, it was difficult for the mechanic to remove the lug nuts to perform the repair. The contact was informed by the mechanic that the lug nuts were defective. The vehicle was repaired and the lug nuts were replaced the cost $40.00. The dealer was not contacted. The manufacturer was made aware of the failure. The approximate failure mileage was 55,000.
Tl* the contact owns a 2016 ford fusion. While the vehicle was at an independent mechanic to have the brakes changed, it was difficult for the mechanic to remove the lug nuts to perform the repair. The contact was informed by the mechanic that the lug nuts were defective. The vehicle was repaired and the lug nuts were replaced. The dealer was not contacted. The manufacturer was made aware of the failure. The approximate failure mileage was 87,000.
Tl* the contact owns a 2016 ford fusion. While driving approximately 60 MPH, the rear driver's side tire deflated. The contact was unable to change the tire due to the swollen lug nut caused by moisture over time. The vehicle was taken to germain honda of dublin (614‑764‑9449, located at 6715 sawmill rd, dublin, oh 43017) where the technician used a more sophisticated plier to remove the lug nut and replace the tire. The manufacturer was made aware of the failure and stated that there was no recall. The contact was referred to the federal safety agency. The vehicle was repaired. The failure mileage was approximately 60,000. The VIN was unknown. *tt
Lug nuts wont come off with wrench caps are over size must use hammer on socket on all lugs 19mm wont work I use a3/4 plug socket with ball pinn hammer bad since new car has 42000 miles I rotare my own tires I joined aaa cant change on road with all my tools I would like a recall replaced with soild lugs in place off the capped lugs thank you
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