I was driving my car one day and the power steering fault message popped up on my dash of my car. So I turned around and went home. I turned the car off and then turn the car back on. Then the power steering fault message showed up with other warning messages. So I tried turning the steering wheel and noticed there was no power steering at all. So the next day I had it towed to the Ford dealer to have them look at it and fix the issue. They ended up replacing the rack and pinion and the power steering motor. When I picked the car up I asked the service person if it was a common part that broke on the car and he said it was a common part that broke. I was surprised that they had that specific part in stock when they told me the problem. Also I was not happy that I had to $4,400.00 to fix it. In my mind if it is a common part that breaks then why hasn't been a recall on that part.
2017 Ford Fusion steering complaints
Page 2 of 3: complaints 11 to 40 of 52, newest first, as owners wrote them.
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel was extremely loose, prompting the contact to pull over to the shoulder of the roadway. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related it to the federal safety agency Campaign Number: 18V167000 (Steering), but the VIN was not included. The failure mileage was 82,000.
The contact owns a 2017 Ford Fusion. The contact stated while reversing, the steering wheel was significantly loose. There was no warning light illuminated. The contact stated that the failure persisted while driving. The dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and informed the contact that they could not assist because the recall repair of the federal safety agency Campaign Number: 18V167000 (Steering) was previously completed on the vehicle. The contact stated that the recall remedy failed to fix the vehicle. The failure mileage was approximately 90,000.
Accident
I got in my 2017 Fusion SE to leave my house. As I started out of my driveway, I noticed that the steering was hard and I had a " Steering Assist Fault, Service Required" lamp on. I did not drive the car that day. The car drove fine the day before. I called my local mechanic to take my car into the shop to have him check the vehicle. As I drove the vehicle to the shop, I noticed that it was very hard to steer and the steering made a grinding noise. The shop called later and advised that the rack and pinion sensor was bad and needed replacing. The shop advised that the only way to repair it was to replace the rack and pinion. My mechanic advised that he has seen this problem with other 2017 Ford Fusions. The shop advised that the cost would be $3000.00. I was shocked at the cost, but I authorized the repair. The mileage on the vehicle was 39,650. I am just thankful that I was not driving the car on the road at the time that this went bad. There was no warning with this. I did look on this web sight and found that this is not an uncommon problem with the 2017 Fusions. I believe that because the sensor cannot be replaced on its own, that Ford should fix this dangerous problem and do a recall. How long until this happens a second time? Should I sell this vehicle before it happens again? I just hope I am not driving the next time the sensor goes out.
The contact owns a 2017 Ford Fusion. The contact stated that after his son came to a stop at a stop signal, there was a loss of power steering functionality, and the steering wheel became difficult to maneuver. The TPMS warning light was intermittently illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the power steering control module needed to be updated and the steering gear assembly needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 59,250.
Driving straight and the steering locked up causing the car to veer to the left and was not allowing her not to be able to turn the car. My 19 year old daughter ended up hitting a fence and totaling the car.
Driving vehicle, Steering Assist Fault light comes on, steering wheel locks and vehicle becomes very difficult to operate. Locally, Ford dealership will not inspect as they will not take any calls in the service department. This is the second time this has happened to this vehicle. Vehicle has been previously taken to dealership, to which dealer was “unable to diagnose issue.” Vehicle was subsequently repaired, as an independent service center was able to diagnose issue and repair. Vehicle drove well for 4 months until today, when second incident occurred. In this situation, other vehicles on the road were in danger as I was unable to turn from turning lane, driving into outer tuning lane, almost striking another vehicle. Luckily, I had slowed down enough for vehicle to drive passed me without incident. There is something inherently wrong with the 2017 Fusion’s Power rack and Pinion Gear, and I implore Ford to do the right thing and look into this matter, as this issue is ongoing and widespread.
Steering wheel wobbles and is loose. Can pivot up, or right / left about an inch. NOT a rotational loose (like worn bushings). Pivot point is right behind the wheel itself, as if it was the bolt that is part of other recalls (but 'not applicable' to my VIN???). Only 33k miles on car. 2017 year Fusion. Taking to dealer to "fix" today. Issue noticed during light morning commute on 5/18/2022 No other inspection to date. No warning lamps, messages, or other notices, now, or prior.
Power Steering became difficult to turn and handle while driving, this just suddenly happened without warning, my Son's safety was at risk by not being able to handle the steering, shortly after the Steering Assist Fault warning light came on, Service Traction Advance warning light and Hill Assist not working light came on. He shut the car off for about 10 mins and restarted the same lights are on. He is unable to drive it due to the steering is so hard. About 2 weeks prior to the above incident, transmission went out (it was repaired). Waiting to hear back from warranty company
The contact owns a 2017 Ford Fusion. The contact stated while driving 75 MPH, the service advancetrac and another unknown warning light was illuminated. The contact stated that the steering wheel became difficult to turn. The contact was able to drive to his destination. The contact took the vehicle to the local dealer and made them aware of the failure. The contact was informed that the federal safety agency Campaign Number: 18V167000 (Steering) was not associated to the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was 132,748.
I drove about 11 miles total to get on the interstate, when I was about 7-9miles into my drive, my steering wheel started to lock up. I slammed on my breaks, and kept twisting and turning my steering wheel for about 2 miles to the nearest gas station. I had tons of lights pop up on my dash and they said my steering system is failed. Something along those lines. It said something about my shifter being messed up as well? I have had 0 lights on, 0 warnings, nothing. If I was going any faster than I was I could’ve been seriously injured. I almost ran straight into a bridge before I slammed my breaks on to ensure I wouldn’t hurt myself or wreck the car. Not sure why my steering would just all-of-the-sudden go out? I haven’t had any problems previous to this situation so it’s very unsafe and honestly terrifying. This situation could’ve gone south really fast, if I would’ve been on the interstate it could’ve been fatal.
On the highway we lost the steering assist function. The dash lit up with steering assist failure. Due to this system failing on the highway, I almost had an accident while in a turn, I went across the rumble strips toward the wall and just barley missed hitting the wall. When the power assist failed this made the vehicle harder to control then a standard manual steering car, it took a great deal of force to control the car.
The contact owns a 2017 Ford Fusion. The contact stated upon starting the vehicle, the "Power Steering assist Fault" and "Service Advance Track" messages illuminated on the instrument panel. The contact stated that the steering wheel lost power steering and was significantly more difficult to steer. The dealer was notified of the failure and advised the contact to take the vehicle to their location for diagnostic testing. The contact referenced the federal safety agency Campaign Number: 18V167000 (Steering). The manufacturer was notified of the failure but did not provide any assistance. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 34,886.
Out of no where, I loose power steering. My light are now on- power steering assist failure. Sometimes when I turn my car on and off- it works, but lately that is not even helping. It seems - like it is a known issue- so I took it to ford and they wanted 2,000 dollars to fix my lease that I am suppose to turn over in 6 months, but I am so far over mileage- I will have to buy this car out I guess. (ya) come on ford! Recall the issue!
Turning into my neighborhood at about 10-15 MPH the left wheel and hub fell off causing the car to crash into the pavement. This caused alot of damage to the front bumper and fenders. And the linkage to the right wheel. Ford said it was because I hit something but I did not hit anything and my car stopped dead in the middle of the road.
While driving the steering feels lose like when I turn it feels as if it going to steer my car into a circle. It is very touchy on the steering not sure if it needs tightened or just simply fixed from the recall.
Was driving on the highway at 65 MPH and lights popped up on dash lose of steering stop car safely in high traffic and basically lost all power steering and ability to control the car almost crashed into a semi. With pregnant girl in the passenger seat.
Tl* the contact owns a 2017 ford fusion. The contact stated while driving below 20 MPH, the power steering assist warning light illuminated and the steering wheel became difficult to turn. The contact drove the vehicle in manual steering mode to the residence. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was contacted and informed the contact that the vehicle was not included in the federal safety agency campaign number: 19v632000 (steering). The approximate failure mileage was 14,256.*dt
I was driving home one night on gordon dr in ruston, louisiana when an animal entered the road so I steered to the left to avoid the animal and suddenly loss control of steering. This caused me to crash into a ditch with a cement drain. My car proceeded to drag on the ground so I did not drive it and reported it to insurance and it was declared totaled.
Tl* the contact owns a 2017 ford fusion. The contact stated while driving 30 MPH, the steering wheel became difficult to turn with the power steering assist warning light illuminated. The contact drove to her destination. The vehicle was taken to the local dealer david wilson's villa ford located at 2550 n tustin st, orange, ca 92865, (714) 509-5615, and the dealer was made aware of the failure. The vehicle was taken to an independent mechanic and was informed the steering rack needed to be replaced. The vehicle had not been diagnosed nor repaired as of yet. The manufacturer had been informed of failure. The failure mileage was 55,000.
Tl* the contact owns a 2017 ford fusion. The contact stated that while driving at various speeds and parked the steering wheel felt loose. There were no warning lights illuminated. The contact called sons ford auburn (2305 s college st, auburn, al 36832, (334) 246-0766) and informed the dealer of the failure however, the vehicle was not diagnosed nor repaired. The contact referenced the failure to the federal safety agency campaign number: 18v167000 (steering). The manufacturer was not notified of the failure. The failure mileage 35,090.
Steering wheel is loose. This is more movement than vibrating. It is loose whether car is moving or still.
Upon starting the car, the car was without power steering and the following message appeared on the dash 'steering assist fault, service required.' the car was in a stationary position when this occurred. This is a safety concern, as if this would have occurred while driving, an accident could have happened and the operator, passenger and/or other persons on the road could have been seriously injured, or worse. The car was repaired at a auto repair shop and the result of this issue was that the steering gear, rack and pinion, needed to be replaced, as it was faulty, and the car needed to be reprogrammed. The total for this repair was $2,330.88 and we were informed this was not under warranty.
I just purchased this vehicle from a private dealer (american car center in ga). In less than 2 days the error message popped up. They wont fix the issue and ford wants me to pay to get it on the computer to see whats wrong with it. I only had the car for two months and now I will be out of pocket! Its not fair!!!!!!!!!!!!! Someone needs to fix this issue!
Tl* the contact owns a 2017 ford fusion. While driving approximately 70 MPH, the steering wheel became really loose and caused the vehicle to veer to the right. The vehicle crashed into a ditch and struck a tree. All the air bags deployed except the one in the steering wheel. The contact stated that the steering wheel felt loose everyday ever since the vehicle was purchased in september of 2018. The contact was transported to the hospital via ambulance. The contact was treated for back pain and released the same day. A police report was not filed. The vehicle was towed to a body shop and then to the contact's residence. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 38,000.
Yesterday I was parked at work, I got into my car and my service advance trac light and steering assist fault light came on. My steering wheel was locked and I could not turn the wheel. I had no warning and no problems leading up to this.
Steering wheel became noticeably loose and wobbly while driving.
Recall on bolt with steering wheel
Tl* the contact owned a 2017 ford fusion. While driving at an unknown speed, a beeping noise was heard and the steering wheel seized. As a result, the contact lost control of the vehicle and drove into a creek. The contact stated that there was an unknown error message on the navigation screen. There were no injuries sustained. A police report was filed. The vehicle was towed to a salvage yard and deemed a total loss. The contact called preston ford at 877‑834‑3396 (located at 4313 preston rd, hurlock, md 21643) after learning about the federal safety agency campaign number: 18v167000 (steering). The contact stated that the dealer hung up the phone. The contact was not sure whether the manufacturer was made aware of the failure. The failure mileage was 5,800.
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