The contact owns a 2017 Ford Fusion. The contact stated that upon taking the vehicle to the dealer for servicing, he was informed that all twenty of the lug nuts were swollen and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The dealer and the manufacturer were informed of the failure. The contact was notified that the failure was a known issue. The failure mileage was approximately 34,920.
2017 Ford Fusion wheels complaints
Page 2 of 2: complaints 11 to 24 of 24, newest first, as owners wrote them.
The lug nuts on the wheels have "swelled" so that the wheels cannot be removed in an emergency for replacement. This problem is well known and was pointed out to me a a danger when I had my wheels rotated. The shiny metal covering the steel lug nut separates preventing the lug nut wrench from fitting and allowing for removal of the lug nut. 2017 Ford Fusion Energy Titanium
The contact owns a 2017 Ford Fusion. The contact stated that while driving, the vehicle was shaking. The tire pressure warning light was illuminated. The vehicle was taken to the local dealer for routine maintenance and the contact was informed that the lug nuts were swollen. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 38,461. The VIN was not available.
The contact owns a 2017 Ford Fusion. The contact stated that the vehicle was taken to the dealer for routine maintenance and tire rotation and it was discovered that the lug nuts on all four wheels were swollen and the wheels could not be removed from the vehicle. The cause of the failure was not yet determined. The manufacturer was not notified of the failure. The failure mileage was 57,000. The VIN was not available.
Swollen lug nuts that can’t be removed because they have swollen to be too large for the included jack as well as any other 19mm socket. My 2011 fusion had this problem and I spent approx $200+ to fix for all wheels inc labor (was labor intensive to strip off outer casing of swollen lugs), now my 2017 fusion has the same issue and I cannot out on a spare to replace my completely flat tire- will need to get towed to fix
Lug nuts on 2017 Ford Fusion SE swollen/distorted and very difficult to remove from tire. It is available for inspection upon request. There is potential for safety risk due to driving with these damaged lug nuts as one may break, causing the added weight to shift to the other lug nuts, breaking them as well and worst case scenario my wheels comes off while I’m driving. Problem was identified/presented itself during the process of attempting to get state inspection when car failed for rear brakes and independent service member was trying to charge $300 to replace, attempted to change out brakes on own as well as through personal mechanic, which is when true problem with lug nuts came to fruition. Even unable to take them off with included lug removal tool that came with car as well as universal lug wrench. Now in the process of going to get lug nuts inspected, extracted and replaced via professional, independent service center. There were no warning lamps, messages or other symptoms of the problem prior to the failure, and the issue first appeared on August 14, 2021.
The contact owns a 2017 Ford Fusion. The contact stated while driving 15 mph, the front driver’s side tire became flat. The contact attempted to change the tire but was unable to remove the lug nuts. The contact called AAA however, roadside assistance was also unable to remove the lug nuts. The contact stated that the lug nuts were swollen due to the heat. The vehicle was then towed to a local dealer. The mechanic removed the lug nuts and repaired the tire. The manufacturer was informed of the failure. The failure mileage was approximately 32,528.
Our 3 year old vehicle, which has only been serviced by our local ford dealer and has less than 50,000 miles on it, required the lug nuts to be replaced on all wheels because of swelling, creating a dangerous condition for the car. I understand the problem to be caused do to poor engineering by ford by combining several metals together when creating each lug nut that over time fail. These lug nuts should e recalled and replaced at the dealers cost by a replacement that can withstand normal operation.
Turning into my neighborhood at about 10-15 MPH the left wheel and hub fell off causing the car to crash into the pavement. This caused alot of damage to the front bumper and fenders. And the linkage to the right wheel. Ford said it was because I hit something but I did not hit anything and my car stopped dead in the middle of the road.
Notified by dealer that lug nuts have 'swollen' and are difficult to remove. The lug nuts should be replaced according to the dealer. If not replaced, the lug nuts could be difficult or impossible to remove in an emergency situation.
When driving the vehicle, and there is a bump right tire seems to shake, when turning to the right I hear a scrape. When the vehicle is on and on parking, a rattling noise goes off.
Stationary vehicle - dealer couldn't rotate the tires because the lug nuts were swollen. I was told that I could buy new lug nuts for $140.00. The technician stated that there is a class action law suit against ford for the lug nut issue. Potential problem would be if I had a flat while on the road and could not fix because the lug nuts were swollen, which could cause safety issue.
I was driving through san juan capistrano california evening of jan 3rd 2018 west bound on hwy 74 having just past the overpass on I-5. I was only going about 30 MPH and the steering suddenly stopped working and my car floated over and I could not stop it or steer. It was the strangest thing I ever experienced. I felt the sensors in the car suck in. My car bounced over the curb and the right front wheel was torn off it. The insurance company totaled my car out and the loss of my car has been significant loss of income and ability to work too. I lost so much over this car being totaled. I has usaa auto insurance and gap coverage on the note. However I had no idea about how insurance and the ability to restore insurance would be affected. I have had to see this as an at fault accident and it raised my insurance and impacts me negatively in many ways financially. Airbags did not deploy I attached loss docs, I have pics of car as well as wheel well where wheel was pulled off after bouncing over the high curb.
Tl* the contact owns a 2017 ford fusion. While driving 60 MPH, the vehicle pulled to the left and swayed. There were no warning indicators illuminated. Before making an appointment with sheehy ford of marlow heights (5000 auth rd, marlow heights, md 20746 (301) 423-4950), the vehicle started pulling to the right. The vehicle was taken to the dealer where it was diagnosed that the tires needed air. Another technician diagnosed the vehicle and revealed that the front camber and rear toe failed. The repairs needed were unknown and the vehicle was not repaired. The vehicle was also taken for a test drive, but the failure was unable to be duplicated. The manufacturer was notified and informed the contact to make an appointment with the local dealer. The contact stated that the gear shift also started to shift inadvertently from drive to neutral. The vehicle was taken back to sheehy ford of marlow, but the failure could not be duplicated. The manufacturer was notified once again and informed the contact to make an appointment. On november 1, 2017, while driving 25 MPH, the vehicle shifted to the right, struck two other vehicles, flipped over, and landed on its roof. All of the air bags deployed. The contact sustained bruises all over the body and injuries to the neck, back, left hip, both shoulders, and both knees. The contact was transported by ambulance to a local hospital. A police report was filed. The vehicle was towed to a tow lot and was awaiting inspection from the insurance company. The manufacturer was notified and a case was opened. The initial failure mileage was approximately 15 and the crash occurred at approximately 3,200 miles.
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