Continued frozen rear view camera on dash screen despite ford recall repair (per ford campaign 24S59/24V684). Frozen rear view camera display leads to safety issue resulting in improper depiction of vehicle position.
Ford Maverick Hybrid backup camera problems
24 of the 882 owner complaints about the Ford Maverick Hybrid describe backup camera failure, most of them for the 2023 model year.
- owner complaints
- 24
- worst model year
- 2023
By model year
Often reported together
What owners say
Rear View/Backup Camera Camera freezes when vehicle is moving in reverse. The frozen image leads me to think I am farther away from objects or people than I really am. The vehicle has had the associated recall completed without success and has been in Ford dealership shops six other times to try to fix the issue, again, without success. The problem has been happening since day one of owning the vehicle.
On 7-2-26, my 2022 Ford Maverick Hybrid was brought to College Station Ford to receive the remedy for mandatory Safety Recall 24S59 (the federal safety agency Campaign 24V684000) regarding the frozen Rear View Camera display image. Prior to this service, the vehicle’s electrical, starting, and hybrid systems functioned flawlessly without error.Immediately following the completion of the recall service, which required a software flash of the Connected Touch Radio/Audio Control Module (ACM), the vehicle suffered a catastrophic module network failure resulting in a permanent no-start condition. The vehicle's Powertrain Control Module (PCM) and Body Control Module (BCM) have glitched into a permanent High-Voltage System Isolation Lockout loop.Independent professional laboratory load-testing has certified that the vehicle's low-voltage 12V auxiliary battery is healthy, fully charged, and completely functional. However, the vehicle can currently only be turned on by attaching an external 12V jump-pack directly to the battery system. This external voltage spike manually overrides the corrupted software communication loop, forcing the vehicle's electrical relays to close.The dealership has refused to remedy this botched recall programming, claiming the physical hybrid high-voltage lines have suddenly failed. Because a low-voltage 12V jump-pack cannot power or repair broken high-voltage traction lines, the vehicle is suffering from a software-induced safety lockout directly caused by the failed execution of Recall 24S59.This presents an active, extreme safety hazard. A hybrid powertrain suffering from un-remedied module communication failures and high-voltage isolation fault lockouts risks a sudden, unexpected, and catastrophic loss of motive power while operating at highway speeds on public roads.I am filing this report because the manufacturer's official recall remedy has introduced a dangerous, debilitating safety flaw to the vehicle's primary powertrain loop.
The rear camera warnings both visual and beeping sound did not activate while backing up. Safety of others was put at risk not warning them that the vehicle was backing up. Because of this failure, I backed into a pole causing the driver's side tail light to be cracked. The problem was reported to Fairway Ford who could not reproduced the failure. They contacted Ford "hotline" and Ford refused to acknowledge the failure. No police report was filed. Ford did not offer to inspect the vehicle. There were no former problems prior to this incident.
The backup camera image froze while in reverse motion. I noticed the image froze and deferred to my mirrors but had I not noticed the freeze I could have hit something. This has happened twice in five months of ownership.
I was in drive, then I put the vehicle in park, then quickly swapped to reverse while apple car play was connected, and the back up camera did not come up. After a minute the console screen went black (I have a picture) then restarted as if it had crashed.
On [XXX], I was involved in a backing accident that was significantly caused by the subject of this recall (Manufacturer Recall Number24S59, the federal safety agency Recall Number24V684). When I put my vehicle in reverse, the rear view camera came on. However, what I didn't realize was that the image displayed on it froze shortly after the camera turned on making it appear that it was clear behind me and safe to back. But another vehicle had pulled off of the street and stopped right behind me immediately after I put it in reverse and was looking at the frozen image that it was clear and safe to back. The car behind me was shorter than my vehicle and had pulled in behind me in the drive-thru line at somewhat of an angle, so only the front of their vehicle was directly behind me and the rest of out of view of my rear view mirror. I was trying to back, because the drive-thru was two lanes and the right lane I was in was backed up due to a delay and an employee was waving me to come to the left lane since it was open and available. Because the other customer had just pulled in behind my vehicle from the street while my rear view camera was displaying a frozen image of when it was clear behind my vehicle, when I backed slowly, my rear bumper cracked the other car's front bumper. Because of Ford's safety issue, I have incurred an expensive liability claim for damages to the other party's vehicle. Claim details: Claim #: [XXX] ($3,563.81 in repairs + $581.06 rental car = $4144.87 total) [email protected] Ph: [XXX] Fax: [XXX] A fix for the recall has since been issued and I need to get my truck in for recall repairs. However, I am filing this complaint to the federal safety agency to document the damage caused by this issue and will also be seeking recourse from Ford. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I had the recall work done for the back up camera that freezes while I am reversing. After the recall has been completed, it still freezes/glitches while I'm backing up. Nothing changed after they performed the recall work. I do believe that the technician performed the work he was told to, but it hasn't accomplished anything. The rear view camera still takes a few seconds to engage once I put the car in reverse, and while I am in reverse, actively backing up the car, the camera feed freezes repeatedly on-screen.
While reversing into my driveway towards my garage, the rear parking aid did not show the truck with the radar bars on the reverse camera on the infotainment screen. The rear parking aid was on and was beeping, but did not show the radar on the screen. I restarted the vehicle and put the car in reverse and the radar began showing in the top right corner. I will attach pictures to this report.
The contact owns a 2023 Ford Maverick. The contact received notification of the federal safety agency Campaign Number: 24V684000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that after starting the vehicle, the instrument panel failed to illuminate, and the vehicle was unable to drive forward immediately while the transmission was in drive(D). Additionally, while reversing the vehicle, the rearview camera image was blank. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact also related the failure to the federal safety agency Campaign Number: 25V123000 (Electrical System); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 9,000. VIN tool confirms parts not available.
Related recalls
Electrical system: wiring
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2022 Maverick Hybrid vehicles. The 12V positive battery cable terminal may become loose or detach, which can cause a loss of electrical systems (including power steering assist, power brake assist, and exterior lighting) or a loss of drive power.
- Risk
- A loss of drive power, power brake assist, power steering assist, or exterior lighting can increase the risk of a crash.
- Remedy
- Dealers will replace the 12V battery cable, free of charge. Owner notification letters are expected to be mailed November 23, 2026. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 26S81. Vehicle Identification Numbers (VINs) involved in this recall became searchable on on November 9, 2026.
Recall number 26V724000 · Recall details
Questions about the Ford Maverick Hybrid backup camera
Which Ford Maverick Hybrid years have backup camera failure problems?
The model years with the most reports are 2023 (9 complaints), 2024 (8 complaints) and 2022 (6 complaints).
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