2024 Ford Maverick: backup camera failure

Filed Nov 1, 2026 · Electrical · NJ

I was in a parking garage, preparing to back out of my spot. When I put the car into reverse, I noticed that the Ford infotainment system started a reboot, as the Ford logo popped up and had the loading icon. I waited about 20 seconds, but nothing changed with this reboot. I subsequently backed out of the spot using just my head and eyes turned to make sure there was no oncoming traffic. The backup camera did not turn on at all. About five minutes later, when I was driving my car, the backup camera finally turned on (while the car was in Drive or D mode), and was stuck showing me a static image of the parking garage. This was five minutes after I had already left the parking garage. The screen was stuck on this for the next 10 minutes while I drove home. I have attached two photos of this as well. The first in the picture of me at a traffic light, roughly 5 minutes after I shifted my car into reverse. As you can see, I can clearly not in a dimly lit parking garage, but rather at a brightly lit traffic light. The camera would stay stuck at this exact same image for the next 10 minutes, until I arrived home. The second image was the car’s infotainment system trying to reboot itself. It shows the Ford logo, which was currently rebooting (or trying to reboot on its own) the cars’ operating system. This was the image I was seeing until the first image (mentioned above) finally showed up. I work for a K-12 school as their IT Specialist and frequently back into and out of spots all the time. This isn't the first time this has happened and given the nature of my job, I am concerned about a loss of visibility when trying to backup (and the camera is not working). The only good thing is the camera works about 95% of the time. However it is the other 5% that it does not work, that concerns me.

Filed Dec 16, 2025 · TX

I have the latest software update as of June 2025, recently when I shifted from reverse to Drive, the display stuck in backup camera picture. I have to put it back to Park and try again to drive and get to driving map display screen.

Filed May 21, 2025 · Driver assistance · 8,000 miles · NY

The contact owns a 2024 Ford Maverick. The contact received notification of the federal safety agency Campaign Number: 24V684000 (BACK OVER PREVENTION), and the vehicle was taken to a local dealer and the recall repair was performed; however, several weeks later the failure occurred while the contact was reversing, and the rearview camera display remained frozen. There was no warning light illuminated. The local dealer was not contacted, and the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 8,000.

Filed Apr 23, 2025 · Electrical · FL

My reverse camera was having intermittent issues consistent with the recall notice where it would freeze and not show a true representation of what was behind the vehicle while in reverse. I had the recall repair work done by my local dealer for the reverse camera and the problem has not been fully resolved. The framerate on the reverse camera is still inconsistent, and the problem has not been fixed entirely. It does not give me confidence that the screen will not freeze again in the future. It appears that the software update put out by Ford does not solve the problem, in my case it made the problem appear differently, but it did not resolve the safety issue. Every time I reverse in my truck, it puts my and others safety in jeopardy. If the reverse camera ever freezes, there is no indication that it has done so. This is problematic if I were in reverse while not moving, and the camera froze with a clear path behind me. If a pedestrian, cyclist, or other vehicle moved into the path of my vehicle while the screen remained frozen and I began to reverse, it is likely that I could back into them without any indication they were there. This is worse than having no reverse camera, as it gives a false sense of security that it is safe to proceed when it may not actually be. It appears that Ford has attempted to solve a hardware issue with a software patch that is insufficient to fix the issue with the freezing reverse camera image, though the true cause is unknown to me. It is unacceptable that after having the problem 'fixed' by an approved dealer the reverse camera is still not acting properly.

Filed Jan 21, 2025 · Driver assistance · 4,500 miles · CA · crash

The contact owns a 2024 Ford Maverick. The contact received notification of the federal safety agency Campaign Number: 24V684000 (Back Over Prevention) however, the part to do the recall repair was not yet available. One day in an attempt to exit a gas station, the contact realized he had pulled out too far into oncoming traffic. As the contact was reversing the vehicle, the backup camera froze which resulted in the contact hitting a vehicle that had quickly pulled up behind him. No injuries were reported and a police report was not filed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair which resulted in the accident. The manufacturer was made aware of the issue and referred the contact to the federal safety agency Hotline to file a complaint. The failure mileage was approximately 4,500. VIN tool confirms parts not available.

Filed Dec 2, 2024 · MN

There is a no sale recall on the back up camera due to freezing but we were sold the vehicle by Freeway Ford in Bloomington, MN. Due to the backup camera freezing there is inability to see directly behind the vehicle only through side mirrors and rear view mirror. The problem was confirmed by the manufacturer and the dealer via phone after selling the vehicle. The specific vehicle has not been inspected but is on a stop sale recall list. No warning or anything.

Filed Aug 9, 2024 · NJ

At certain times, the touch screen will freeze, specifically, it had frozen on the navigation, which also didn't allow the back up camera to work/be displayed. The screen also got bery hot to the touch. This was about a 90° day. This has happened on several occasions. I have seen an almost exact problem on the maverick forum here. [XXX] And was compelled to also make a report to the federal safety agency. I have a scheduled service appointment this coming Monday, August 12. So we will see how that goes. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)