The contact owns a 2017 Ford Mustang. The contact stated that while reversing, the camera was fuzzy. The contact stated that the camera image went blank. The contact stated that after restarting the vehicle, the camera became inoperable. There were no warning lights illuminated. The local dealer was contacted and confirmed there was no recall or warranty coverage on the vehicle for the failure. The vehicle was not diagnosed or repaired. The dealer referred the contact to the manufacturer for assistance. The manufacturer was contacted and informed the contact that the vehicle was previously repaired under the federal safety agency Campaign Number: 22V082000 (Back Over Prevention); and referred the contact to the federal safety agency Hotline for assistance. The failure mileage was approximately 29,000.
2017 Ford Mustang driver assistance complaints
Page 2 of 3: complaints 11 to 40 of 67, newest first, as owners wrote them.
The contact owns a 2017 Ford Mustang. The contact stated that while in reverse, the back over prevention system failed to display an image on the screen. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the decklid wiring harness. The vehicle was not repaired. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number: 22V082000 (Back Over Prevention); the VIN was included, but the vehicle had already been repaired under the recall. The manufacturer was not notified of the failure. The failure mileage was 30,000.
The contact owns a 2017 Ford Mustang. The contact stated that while the vehicle was stationary, the gear shifter was shifted into reverse, and the rearview camera displayed a black screen with a message. There were no warning lights illuminated and a message was displayed that the rear camera was not available. The contact took the vehicle to the dealer for an unknown recall for the wiring harness. The vehicle was repaired; however, the failure with the rearview camera persisted. The contact took the vehicle to an independent mechanic who diagnosed the vehicle with rearview camera failure. The vehicle was then taken to a dealer where it was diagnosed with rearview camera failure. The vehicle was not repaired. The manufacturer was made aware of the failure and offered the contact to get the vehicle diagnosed at the manufacturer’s cost. The local dealer was contacted; however, the vehicle was not repaired. The failure mileage was approximately 15,000.
The contact owns a 2017 Ford Mustang. The contact stated that while reversing the vehicle, the "Camera Is Unavailable" message displayed and the rearview camera failed to display an image. The vehicle was taken to the dealer, where it was determined that the rearview camera wiring was loose and the wiring harness needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the federal safety agency Hotline. The failure mileage was approximately 80,000.
The contact owns a 2017 Ford Mustang. The contact stated that after shifting into reverse(R), the back over prevention screen went blank. The contact stated that the vehicle had just been retrieved from a local dealer after the recall repair of the federal safety agency Campaign Number: 22V082000 (Back Over Prevention) was completed. The vehicle was taken back to the same dealer, where it was diagnosed and determined that the wiring harness needed to be replaced; however, the contact had to pay to have the repair completed. The contact stated that the Service Adviser at the dealer informed him how to repair the wiring harness himself. The vehicle was not yet repaired. The manufacturer was informed of the failure. The failure mileage was approximately 25,000.
The contact owns a 2017 Ford Mustang. The contact stated that the backup camera failed to operate as needed intermittently. The camera was pixelating and the image on the screen was blurry. The message that the “Back Over Prevention Camera” was inoperable was displayed. There were no warning lights illuminated. The vehicle was taken to the local dealer for diagnosis. The dealer determined that the electrical wiring for the camera was the cause of the failure. The dealer confirmed that the vehicle was not included in the federal safety agency Campaign Number: 22V082000 (Back Over Prevention) due to the manufactured date. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 24,000.
The contact owns a 2017 Ford Mustang. The contact stated that the backup camera was inoperable. There were no warning lights illuminated. The contact stated that the failure was related to the federal safety agency Campaign Number: 22V082000 (Back Over Prevention). The vehicle was taken to the local dealer but was not diagnosed or repaired. The vehicle was taken to another local dealer, Dick Smith Ford Inc., (9505 E 350 Hwy, Raytown, MO 64133); where an unknown diagnosis was completed. The vehicle was not repaired. The manufacturer was contacted and informed the contact that the recall repair had previously been completed. The failure mileage was approximately 99,999.
There was a recall regarding the backup camera and/or its harness, I took this in to have it replaced and the dealership did not correct the problem, then when I went to have it serviced again, the dealership was closed down, I need my camera repaired/replaced.
Was in the car during a very slow, around 5mph front end collision. The knee airbag went off at low speed. I. Exited the vehicle to look at damage and then I sat back in the driver seat. Upon sitting back in the driver seat I noticed the smoke that had cleared from the airbag had started to build back up and became more dense. I had my feet outside the door while sitting in the driver seat and when I when I looked around I noticed a fire getting larger and larger from the pillar to my left, between the rear seat and the front driver seat. I didn’t have anything to put it out so I tried to blow it out and it was getting larger and larger melting more of the plastic up the pillar. I ripped off a work shirt I had and was able to smother the fire with it. Had I not been able to smother it this fire would have engulfed the whole vehicle. After observing the damage the wiring harness had shorted out and burnt/ caught on fire that goes from the front of the vehicle to the back.there was no prior damage to the vehicle and no damage to the car other than the front end collision during the accident.
The contact owns a 2017 Ford Mustang. The contact stated that the rear-view camera was intermittently inoperable. The contact received notification of the federal safety agency Campaign Number: 22V082000 (Back Over Prevention), and the vehicle was taken to the dealer, where the decklid wiring harness was replaced. The contact stated that after the recall repair, the rearview camera became inoperable while reversing. The dealer was notified of the failure and informed the contact that there was an additional cost for any other additional repair. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact there was an additional cost for additional repairs. The failure mileage was approximately 31,000.
See attached document for complaint
The contact owns a 2017 Ford Mustang. The contact stated that on four occasions while driving at various speeds, the driver's door swung open unintendedly. Additionally, the contact stated that when the vehicle was shifted into reverse, there was a blue screen displayed. The contact stated that the trunk would not open to allow the reverse camera to be repaired. The vehicle was taken to an independent mechanic where the diagnosis was unknown, and the mechanic stated that the trunk would not open to allow the reverse camera to be repaired. The vehicle was not repaired. The contact believed that the vehicle failure was associated with the federal safety agency Campaign Number: 22V082000 (Back Over Prevention). The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 140,000.
Thr rear view camera does not function properly. Around fifty percent of the time backing up the screen will show "Rear view camera not available." I have owned the vehicle since July 2022. There's a recall currently on this issue, but Ford is saying my vehicle is not included.
I have a 2017 Ford mustang eco-boost which has a faulty rear view camera. The camera glitches with distorted image with moving horizontal lines. For this exact same issue ford issued a manufacturer Recall Number22S06/22V082, but with a catch. In the recall report they mentioned that camera replacement will apply only for 2015 models. But this issue exists in 2017 models as well and ford need to consider to recall those as well.
The contact owns a 2017 Ford Mustang. The contact stated that while reversing, the rearview camera failed to activate or operate as needed. There was no warning light illuminated. The contact received notification of the federal safety agency Campaign Number: 22V082000 (Back Over Prevention) and the vehicle was taken to the dealer, where the decklid wiring harness was replaced; however, the failure persisted. The dealer informed the contact that there would be a cost for the repair because the recall repair did not include replacing the rearview camera. The manufacturer's repair instructions stated that the dealers would inspect and repair the decklid wiring harness and/or replace the rearview camera as necessary, free of charge. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened; however, no further assistance was provided. The failure mileage was unknown. Parts distribution disconnect.
The contact owns a 2017 Ford Mustang. The contact stated while attempting to unlock the vehicle using the key fob, the vehicle failed to unlock. The contact had a locksmith examine the vehicle, and the battery was replaced; however, the failure recurred. On another occasion while driving 30 MPH, the back prevention camera display illuminated. The dealer was contacted and stated that the vehicle needed to be diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 122,479.
The contact owns a 2017 Ford Mustang. The contact received notification of the federal safety agency Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2017 Ford Mustang. The contact stated while reversing at an undisclosed speed, the back-up camera displayed a distorted or a black image, creating a visibility hazard. The cause of the failure was not yet determined. The contact received notification of the federal safety agency Campaign Number: 22V082000 (Back Over Prevention). The failure mileage was 20,000.
The contact owns a 2017 Ford Mustang. The contact stated while reversing, the rear-view camera screen was blank. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the wiring harness for the rear-view camera to be replaced. The vehicle was repaired but continued to experience a failure. The contact took the vehicle back to the dealer, where it was diagnosed with needing the rear-view camera to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with the federal safety agency Campaign Number: 22V082000 (Back Over Prevention) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 15,000.
This 2017 Ford Mustang was taken into Gillespie Ford for the RECALL on the rear back up camera. This was done on May 31, 2023. The dealer said they fixed the camera. I have only taken this vehicle out twice since they “fixed” it. Yesterday was extremely hot. When I used the backup camera in my garage after I got home, the camera image was distorted just as it was before the RECALL REPAIR. This problem with the camera has not been fixed properly and the dealer wants to charge me for any further repairs, even though it has not been fixed properly or FORD still has a severe issue with these cameras when they get hot. I would like someone to step up and make the dealer fix this as it was a RECALL. I believe I should NOT have to pay for another repair. They have not done this properly.
The contact owns a 2017 Ford Mustang. The contact stated that after he purchased the vehicle, he received notification of the federal safety agency Campaign Number: 22V082000 (Back Over Prevention). The vehicle was taken to the dealer for the recall repair however, the contact stated that a week after the vehicle was repaired; however, while shifted into reverse(R), a message appeared on the screen indicating that the camera failed to function properly. The contact stated that he depressed the “OK” button to clear the screen then the screen displayed white then became distorted. The dealer was notified of the failure and the contact was informed that the vehicle was inspected, and the wiring harness was replaced. The contact was also informed by the dealer that the recall was closed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was provided a case number but no further assistance was provided. The failure mileage was approximately 120,000.
The contact owns a 2017 Ford Mustang. The contact stated that the rear-view camera image was intermittently displaying a blank image. The vehicle was taken to be serviced under the federal safety agency Campaign Number: 22V082000 (Back Over Prevention) where it was diagnosed that only the decklid wiring harness needed to be replaced. The vehicle was repaired; however, the contact stated that the failure recurred intermittently. The vehicle was taken back to the dealer, where it was diagnosed that the rear-view camera needed to be replaced. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 7,000.
The contact owns a 2017 Ford Mustang. The contact stated while reversing, the rearview camera image became distorted, then turned blank. There was no warning light illuminated. The contact received recall notification of the federal safety agency Campaign Number: 22V082000 (Back Over Prevention). The vehicle was taken to the dealer, where it was determined that the failure was not related to the recall; however, the vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 70,000.
The contact owns a 2017 Ford Mustang. The contact stated while operating the vehicle, the back-up camera image was flickering on and off, and was also distorted. The contact received notification of the federal safety agency Campaign Number: 22V082000 (Back Over Prevention) and the vehicle was taken to the local dealer and received the recall repair. The contact stated that the wiring harness was replaced; however, the camera was not replaced. The contact stated that the final notice indicating that the part was available did not include replacing the backup camera, if necessary, as listed on the federal safety agency website. The manufacturer was not notified of the failure. The failure mileage was 72,000.
The contact owns a 2017 Ford Mustang. The contact stated that while driving at an undisclosed speed, the backover prevention camera became distorted. The vehicle was taken to the dealer where it was repaired under the federal safety agency Campaign Number: 22V082000 (Back Over Prevention) however, the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.
The contact owns a 2017 Ford Mustang. The contact received notification of the federal safety agency Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2017 Ford Mustang. The contact received notification of the federal safety agency Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2017 Ford Mustang. The contact stated that the trunk failed to open while pressing the unlock button on the rear door, the unlock button inside the vehicle, and the unlock button on the key fob. There was no warning light illuminated. The contact stated that there were groceries in the trunk, and he was unable to retrieve the groceries due to the failure. Additionally, the contact stated that the rearview camera was displaying a blank image intermittently while reversing. The vehicle was taken to the dealer. The vehicle was not diagnosed nor repaired. The contact related the failure to the federal safety agency Campaign Number: 22V082000 (Back Over Prevention). The manufacturer was not notified of the failure. The failure mileage was approximately 11,900.
The contact owns a 2017 Ford Mustang. The contact received notification of the federal safety agency Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2017 Ford Mustang. The contact stated that while reversing, the backup camera failed to display an image as a "Rearview Camera Unavailable" message was displayed. The contact received notification of the federal safety agency Campaign Number: 22V082000 (Back Over Prevention). The contact made a local dealer aware of the failure; however, she was informed that parts for the repair were on backorder. The vehicle was not yet repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and was unable to confirm when the part would become available. The failure mileage was unknown. Parts distribution disconnect.
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