The rearview camera on my 2016 Ford Transit 150 intermittently fails while the vehicle is in reverse. At times, the rearview mirror display shows a blue/blank screen instead of the rear camera image. At other times, the camera image appears reversed/inverted. Ford Safety Recall 25S89 includes certain 2016 Ford Transit vehicles for a rearview camera condition that can result in a distorted, inverted, or blank image. My vehicle is exhibiting these same symptoms, but VIN [XXX] is not currently included in the recall. I am concerned that the population of vehicles included in recall 25S89 may not include all 2016 Ford Transit vehicles affected by this rearview camera defect. The intermittent loss or incorrect orientation of the rearview image reduces rear visibility while backing and creates a safety concern. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Ford Transit screen failure problems
11 of the 797 owner complaints about the Ford Transit describe screen or infotainment failure, most of them for the 2016 model year.
- owner complaints
- 11
- worst model year
- 2016
By model year
- 20241
- 20231
- 20222
- 20171
- 20164
- 20152
Often reported together
What owners say
The contact owns a 2016 Ford Transit. The contact stated that while attempting to reverse, the back over prevention camera was inoperable. The screen displayed a black screen or a blue screen. Occasionally, the back over prevention camera operated intermittently or displayed a message that the camera was currently unavailable. The contact referenced the federal safety agency Campaign Number: 25V572000 (Back Over Prevention); as a possible cause for the failure; however, the VIN was not included in the recall. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 170,000.
Safety Component Affected: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Description of the Safety Defect: The rearview camera system on my 2022 Ford Transit fails completely, displaying either a distorted image, a completely blank blue screen, or a black screen when the vehicle is shifted into reverse. This total loss of rear visibility creates a severe blind-spot hazard and an immediate risk of a back-over crash, especially given the large commercial dimensions of this van. History of Failed Manufacturer Remedies: This vehicle has been brought to an authorized Ford dealership seven (7) separate times for this exact rearview camera failure. The manufacturer has repeatedly failed to provide a permanent remedy. The dealership attempted repairs under Ford’s active safety campaigns (including Recall 23S48 / 25S38 regarding the Image Processing Module and rear wiring). Despite these recall repair attempts, software flashes, and component replacements, the system fails again immediately after every visit. The camera is currently non-functional. The manufacturer’s authorized dealer network cannot fix this federally mandated safety feature (FMVSS 111), leaving the vehicle inherently unsafe to operate in reverse. I am filing this complaint to document a failed recall remedy and a persistent, unresolvable safety defect.
The rear back up camera is very hit and miss….. works sometimes and not other times. Shows blue screen color,black screen color when it does not work.
This 2015 Transit has the same problems described in Manufacturer Recall Number 25S49/the federal safety agency Recall Number 25V315 Backup camera freezes and has black screen when in use.
Upon startup center main touch screen black screened making all vehicle settings unavailable. No adjusting radio, climate, settings, parking assistance, etc. Only park that would come up on screen was back up camera view when in reverse but no line assistance.
REAR VIEW/ 360 camera malfunction. (RECALL) all blue screen/ black screen, and no screen. I was backing up a drive way an damaged my whole right side of my roof. I did not get hurt thank god. Opened up a claim next day with Ford. I have opened 2 claims with FORD. It has been 8 months going back a forth with them. I have had my vehicle inspected at 3 dealerships an had new (camera) installed. I have sent Ford claims department all of my information, Dealerships have sent in all there information. I have gotten an email 3 months ago from Ford claims saying they have never received my information on my vehicle from me or the 3 Dealerships a they have to close the claim. I opened up anther claim waited, got anther email saying from ford claims that due to me or the dealerships I have gone to a them not receiving documents they have to close my claim. I have over $4k in damages, I have a broken camera system. And still have not gotten my camera system fully fix. I feel that because I did not get injured in this crash it’s a brush on FORDS Shoulder. I just got my van back today an have to bring back again. For Ford to do noting about this till I guess I get in a real accident. Thank u
The contact owns a 2022 Ford Transit. The contact stated while driving at an undisclosed speed, the side view cameras became inoperable and were displaying a black screen. No warning light was illuminated. The vehicle was taken to the dealer and was repaired under the federal safety agency Campaign Number: 23V598000 (Back Over Prevention) however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 1,000.
The rearview backup camera is glitching often. It's either showing upside down or showing blank screen. When it's disabled, risk or injury and/or death can result. It has not been inspected by manufacturer. No warning message has been seen.
Sync 3 system freeze and does not let you up date. The GPS freeze , phone call are drop, bluetooth do not connect and some time when is connected disconnect case.
Related recalls
Electrical system: instrument cluster/panel
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2022-2023 Transit vehicles previously repaired incorrectly under recall number 22V415. The Instrument Panel Cluster may not properly illuminate warning lights or gauges. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
- Risk
- An instrument panel that does not illuminate critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.
- Remedy
- Dealers will update the instrument panel cluster software, free of charge. Owner notification letters were mailed June 23, 2025. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 25C19.
Recall number 25V339000 · Recall details
Electrical system: instrument cluster/panel
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2022-2023 Transit vehicles. The heating, ventilation, and air-conditioning (HVAC) system's controls, including those for defog and defrost, may become inoperative.
- Risk
- Loss of the ability to control the defrost or defog function decreases the driver's visibility under certain driving conditions, increasing the risk of a crash.
- Remedy
- Dealers will update the remote climate control module software, free of charge. Owner notification letters were mailed on November 11, 2022. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 22S65.
Recall number 22V791000 · Recall details
Electrical system: instrument cluster/panel
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2022 Transit vehicles. The Instrument Panel Cluster may not properly illuminate telltales or gauges and the speedometer and tachometer pointers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays," and 102, "Trans Shift Lever Seq/Starter Interlock/Trans Braking Effect," and 105, "Hydraulic and Electric Brake Systems," and 208, "Occupant Crash Protection."
- Risk
- Failure to illuminate the cluster display could render safety-related telltales and gauges unreadable, increasing the risk of a crash.
- Remedy
- Dealers will update the instrument panel cluster software, free of charge. Owner notification letters were mailed May 26, 2023. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 22C11.
Recall number 22V415000 · Recall details
Electrical system: wiring
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2015-2017 Ford Transit vehicles, equipped with a trailer tow module. Water can enter the tow modules and corrode the wiring causing issues such as rapidly flashing turn signals, loss of instrument panel display, an electrical short and possibly the deployment of seatbelt pretensioner.
- Risk
- An electrical short can increase the risk of a fire. Turn signal, instrument cluster or seatbelt pretensioner problems can increase the risk of a crash.
- Remedy
- Ford will notify owners, and dealers will add a drainage hole in the driver's door stepwell and incorporate a fuse into the vehicle's wiring harness, free of charge. Owners may contact Ford customer service at 1‑866‑436‑7332. Note: This is an expansion of recall 17V‑668 (Ford recall 17S34). Ford's number for this recall expansion is 17S34-S1.
Recall number 18V275000 · Recall details
Electrical system: wiring
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2015-2017 Ford Transit vehicles, equipped with a trailer tow module. Water can enter the tow modules and corrode the wiring causing issues such as rapidly flashing turn signals, loss of instrument panel display, an electrical short and possibly the deployment of seatbelt pretensioner.
- Risk
- An electrical short can increase the risk of a fire. Turn signal, instrument cluster or seatbelt pretensioner problems can increase the risk of a crash.
- Remedy
- Ford will notify owners, and dealers will add a drainage hole in the driver's door stepwell and incorporate a fuse into the vehicle's wiring harness, free of charge. The recall began on February 9, 2018. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 17S34.
Recall number 17V668000 · Recall details
Questions about the Ford Transit screen failure
Which Ford Transit years have screen or infotainment failure problems?
The model years with the most reports are 2016 (4 complaints), 2015 (2 complaints) and 2022 (2 complaints).
VIN decoder
See the problems and recalls for an exact car
Buying a used Ford Transit?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history