Ford Transit backup camera problems

Filed Oct 8, 2026 · Electrical · CA

The rearview camera is not working. On a vehicle of this size, a functioning rearview camera is especially important for helping to prevent backing incidents. The issue occurs every time the vehicle is driven, and the display shows, “Rear View Camera not available.” Dealers have advised that they will not inspect the vehicle unless we pay a diagnostic fee. In June 2026, we purchased a used 2018 Ford Transit 150 van with 68,000 miles from a Ford dealership. Two days after the purchase, we discovered that the backup camera stops working when the temperature rises. Now that it is midsummer and temperatures are consistently warm, the camera no longer works. Ford Customer Satisfaction Program 25N17 appears to apply to this vehicle, but I have been told that our specific VIN is not included. However, the program notice specifically lists 2015–2025 Transit vehicles built at the Kansas City Assembly Plant.

Filed Sep 8, 2026 · GA

The rearview camera on my 2016 Ford Transit 150 intermittently fails while the vehicle is in reverse. At times, the rearview mirror display shows a blue/blank screen instead of the rear camera image. At other times, the camera image appears reversed/inverted. Ford Safety Recall 25S89 includes certain 2016 Ford Transit vehicles for a rearview camera condition that can result in a distorted, inverted, or blank image. My vehicle is exhibiting these same symptoms, but VIN [XXX] is not currently included in the recall. I am concerned that the population of vehicles included in recall 25S89 may not include all 2016 Ford Transit vehicles affected by this rearview camera defect. The intermittent loss or incorrect orientation of the rearview image reduces rear visibility while backing and creates a safety concern. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Aug 18, 2026 · Electrical, Visibility · SC

The rearview/360-degree camera system on my 2023 Ford Transit 350 continues to fail, resulting in the rearview camera image and/or other camera views becoming unavailable. The vehicle is available for inspection upon request. This is a large passenger van with significant blind areas, and the loss of the rearview camera creates a serious safety concern when backing, parking, or maneuvering around pedestrians, children, vehicles, or other objects. When the system fails, I can place the vehicle in reverse and not have the rear camera image that I depend on to see the area immediately behind the vehicle. This is NOT the first occurrence. The vehicle has been taken to an authorized Ford dealer on three separate occasions related to the camera system. Multiple cameras have been replaced. The vehicle has also been subject to Ford safety recall repairs involving the rearview/360-degree camera system. Most importantly, the applicable recall repair was recently completed by an authorized Ford dealer, and the camera system is STILL failing after completion of the recall remedy. The same safety condition that resulted in the recall continues to occur. Ford and its authorized dealer have therefore had multiple opportunities to inspect and repair this vehicle, including replacement of camera components and completion of the safety recall, but the defect has not been permanently corrected. The failure can occur without adequate warning and results in the rearview/360-degree camera image becoming unavailable or otherwise malfunctioning. The problem has occurred repeatedly rather than as an isolated incident. I am filing this complaint because I am concerned that the recall remedy has not successfully corrected the safety defect on this vehicle. I am requesting that the federal safety agency document and investigate the continued failure of the rearview/360-degree camera system after Ford's recall remedy was performed, including whether the current recall remedy is adequate for affected Ford Tra

Filed Aug 3, 2026 · Driver assistance · OH · crash

The backup camera and parking collision warning periodically do not work and this resulted in a collision with a parked car.

Filed Jul 14, 2026 · TX

Backup camera is no longer working. It has a white screen but no image, which makes it difficult to back up the van safely since it’s a large van and sits high. I live in a neighborhood with children and it’s challenging to see behind me when backing out of the driveway without the backup camera. Therefore, this is a safety issue. Ford and/or the federal safety agency have recalled these same backup cameras on other Ford Transit vans, including others manufactured in 2017, but did not include my van.

Filed Jul 8, 2026 · NY

I bought the car in 2017 with 7800 miles within the first few months. The rear camera began to freeze sometimes I once went to the dealer but they said they can’t find it because at that point in time it wasn’t freezing so they couldn’t do anything about it now at least 95% of the time the rear camera does not work either is upside down or it doesn’t work at all I see there has been a recall for my year similar vehicles for this problem of the rearview camera. For some reason my car was not included and I would like to log the complaint and hopefully get my car included. thank you so much.

Filed Jun 18, 2026 · IA

The back up camera is upside down

Filed May 26, 2026 · Electrical · NJ

Safety Component Affected: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Description of the Safety Defect: The rearview camera system on my 2022 Ford Transit fails completely, displaying either a distorted image, a completely blank blue screen, or a black screen when the vehicle is shifted into reverse. This total loss of rear visibility creates a severe blind-spot hazard and an immediate risk of a back-over crash, especially given the large commercial dimensions of this van. History of Failed Manufacturer Remedies: This vehicle has been brought to an authorized Ford dealership seven (7) separate times for this exact rearview camera failure. The manufacturer has repeatedly failed to provide a permanent remedy. The dealership attempted repairs under Ford’s active safety campaigns (including Recall 23S48 / 25S38 regarding the Image Processing Module and rear wiring). Despite these recall repair attempts, software flashes, and component replacements, the system fails again immediately after every visit. The camera is currently non-functional. The manufacturer’s authorized dealer network cannot fix this federally mandated safety feature (FMVSS 111), leaving the vehicle inherently unsafe to operate in reverse. I am filing this complaint to document a failed recall remedy and a persistent, unresolvable safety defect.

Filed May 22, 2026 · OK

Back up camera works only intermittently.

Filed Apr 27, 2026 · NC

We are reaching out regarding Safety Recall Notice 23S48. This recall pertains to this issue: "when the vehicle is placed in reverse, or when the 360-Degree view is selected, you may intermittently see a rear camera blue or black image on the SYNC® screen." After bringing our vehicle to the Ford dealership, they have replaced the camera as the recall specifies. However, the issue described continues to persist. Ford is telling us than any further work towards fixing this issue would be at our expense.Â