Tl* the contact owns a 2002 gmc envoy. While the vehicle was parked, the rear hatch window shattered. The contact stated that the window fractured from the inside out. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was concerned that the manufacturer failed to offer assistance in replacing the rear hatch window. The approximate failure mileage was 108,000.
2002 GMC Envoy visibility problems
52 complaints (11% of all complaints for this car). Typical mileage when it fails: 36,000. 2 crashes reported.
- owner complaints
- 52
- of this car's complaints
- 11%
- typical mileage
- 36,000
- crashes
- 2
- recalls
- 1
Which part fails
- Rearview mirrors/devices17
- Rearview mirrors/devices: exterior16
- Windshield wiper/washer: motor5
- Windshield wiper/washer3
- Power window devices and controls3
- Rear window wiper/washer: motor1
- Rear window wiper/washer1
- Glass, side/rear1
At what mileage
Complaints by mileage at the time of the problem.
0k-25k
25k-50k
50k-75k
75k-100k
100k-125k
125k-150k
150k-175k
175k-200k
200k+
GMC Envoy visibility problems in other years
Specific symptoms reported on the 2002 GMC Envoy visibility
Phrases found in the owners' own descriptions, so one complaint can mention several symptoms.
Related recalls
Visibility: windshield wiper/washer
- What is wrong
- Certain sport utility vehicles have windshield wiper systems that will not turn on, cease operation while in use, fail to turn off/on by themselves (moisture sensitive wiper system), or have continuous windshield washer pump operation because the presence of water within the wiper modules can either cause a short circuit or can lead to the corrosion of components within the module.
- Risk
- Depending on the occurrence and weather situation, driver visibility could be reduced, which could result in a crash.
- Remedy
- Dealers will cover the windshield wiper module vent hole with a patch. Also, the wiper motor, circuit board, and electrical connector will be inspected to signs of water intrusion and/or corrosion and be replaced as required. The recall began july 6, 2004. Owners should contact chevrolet at 1‑800‑630‑2438; oldsmobile at 1‑800‑630‑6537; or gmc at 1‑866‑996‑9463.
Recall number 04V046000 · Recall details
Related investigations
Windshield wiper failure
On september 17, 2003, the office of defects investigation (odi) opened a preliminary evaluation (pe03-042) to investigate alleged windshield wiper failure in certain model year (my) 2002 and 2003 chevrolet trailblazer and trailblazer ext, gmc envoy and envoy xl, and oldsmobile bravada vehicles.the investigation was upgraded to an engineering analysis on january 6, 2004, and the scope was expanded to include certain my 2003 isuzu ascender vehicles.all subject vehicles are built on general motors? Gmt360 and gmt370 platforms and were originally equipped with a windshield wiper assembly referred to as the family design module (p/n 15171306 base, p/n 15171307 for vehicles equipped with rainsense automatic moisture sensitive wipers).water enters the windshield wiper module causing the electrical components on the control circuit board to corrode and short out, thus rendering the wiper motor/module inoperative.in november 2002, gm introduced into vehicle production a redesigned windshield wiper assembly referred to as the ?global? Design module (p/n 15094704 base, p/n 15094705 for vehicles equipped with rainsense) to better control water intrusion.odi has received a total of 1,179 non-duplicative owner and field reports alleging windshield wiper failure on vehicles originally equipped with the ?family? Design module.by letter dated february 2, 2004, gm has notified odi that it will conduct a safety recall (the federal safety agency recall no. 04v‑046).accordingly, this investigation is closed.
EA04002
Windshield wiper failure
The subject vehicles (chevrolet trailblazer (ext), gmc envoy (xl), and oldsmobile bravada) are built on the gmt360 and gmt370 platforms and were originally equipped with a windshield wiper assembly referred to as the ?family? Design module (p/n 15171306 base, p/n 15171307 for vehicles equipped with rainsense automatic moisture sensitive wipers).the windshield wiper assembly is located inside the plenum at the base of the windshield and is mounted on an incline approximately equal to the rake of the windshield.gm reports that vehicles are subject to a quality assurance water test at the assembly plant.the test exposes the vehicles to an amount of water that exceeds the plenum?s capability to divert water away from the wiper module, allowing water to rise to a level that exceeds the height of the windshield wiper motor cover vent hole.water enters through the vent hole then flows down to the bottom of the module and pools causing the electrical components on the control circuit board to corrode and short out, thus rendering the wiper motor/module inoperative.on november 2, 2002 gm introduced into vehicle production a redesigned windshield wiper assembly referred to as the ?global? Design module (p/n 15094704 base, p/n 15094705 for vehicles equipped with rainsense) that uses a polytetrafluoroethylene membrane covered vent hole to control water intrusion.there are a total of 1,172 non-duplicative owner and field reports alleging windshield wiper failure, two vehicle crashes allegedly caused by windshield wiper failure, and 43,219 warranty claims for windshield wiper assembly or wiper control module replacement on vehicles originally equipped with the ?family? Design module.this preliminary evaluation has been upgraded to an engineering analysis (ea04-002) to further study the scope and safety consequences of this issue.
PE03042
What 2002 GMC Envoy owners say
Most recent owner complaints, unedited.
I recently purchased my envoy and the wipers worked most of the way home, the passenger side stopped working . Then the driver side would not go down when shut off. Now when I turn them on they hop up and go right back down and do not work.
When using the wipers, they will wipe ok for a couple of swipes and then get stuck and shimmy down the windshield. Sometimes they just stick in place. It doesn't matter what speed we go or if we are stopped.
I have a 2002 gmc envoy. The sideview mirrors are do not stay in position and move every time the vehicle is started. This is extremely dangerous and I have tried everything to get it fixed. The dealer actually tried to tell me he never heard of the problem. I see that many others have the same aggravating problem. When is gmc going to own up and fix this?
On february 8, 2010, I put my SUV in my garage for the night. When I went to get in it the next morning to go to work, the driver's side window was down. I went to turn the ignition key and nothing worked on that side of the door and the window would not go up. This panel controls everything, seat control, movement and heated seat, all windows, both outside mirrors, and now when I turn the key on the horn blows. When I leave the key in the ignition, the alarm to tell me I did, does not go off. I have to manually lock the drivers door. I had to drive it to a dealership, in a snow storm, 0 degree weather, with the window down, only to find out the master switch on the drivers door had burned up. The service mgr. To who I took it to tried to find the part by calling the gmc dealership and junk yards only to be told that this was happening all over the country and that a part was not available anywhere. Most of the doors we were told, were catching on fire and the service mgr. Told me he could smell where it had burned and I was lucky it didn't catch on fire in my garage. I am still waiting on a part to be found or to be manufactured. If this is happening all over the country, why has this not been on recall and how soon can I expect a part and could this still catch on fire. After a lot of work, they finally got my window up, manually so I can still drive it but it is a huge inconvenience. I am on a list at the gmc dealership but have no idea what is going on or when to expect it. Thank you.
Tl*the contact owns a 2002 gmc envoy. The contact stated that while driving the vehicle it will randomly jump from 2 wheel drive to 4 wheel drive without warning causing the car to become idle and you must turn the car off completely. She took the vehicle into a local mechanic where he replaced the brakes and checked the wheels and stated that there was nothing wrong with the vehicle. She is also experiencing problems with the front passenger seat belt it locks when fastened. She took the car to the dealer and they informed her that it was no longer covered under warranty and any repairs made would be at the owner's expense. The vehicle is also experiencing exterior light failure, both headlights burned out within weeks apart and they were replaced at owner's expense. The failure mileage was 38,000. The current mileage was 86,000 (sc) updated 06/25/08. *cn the consumer also stated when driving past 70 MPH, the vehicle would shake. The windshield wipers were replaced. The consumer stated the motor failed. Updated 06/25/08
The outside automatic adjusting mirror have a mind of their own and have to be reset each time for each driver they are programmed to. Once adjusted, you may look to change lanes and find they are not anywhere near where they were adjusted. I have come close to having a number of accidents due to this problem. The dealer reprogrammed the mirrors and they continue to do the same thing.
Dt*: the contact stated the electronic mirrors re-adjust without warning. The mirrors should maintain the last setting, but require re-adjustment every time the vehicle is driven. Occasionally the mirrors re-adjust while driving making it difficult to change lanes. The vehicle was taken to a service dealer twice for repairs. The dealer replaced the mirrors and made adjustments to the electrical unit. The problem was only alleviated temporarily by the repairs and the mirrors began malfunctioning again a year ago. *nm... The mirrors will self adjust the settings. While driving the contact looked in the mirrors to change lanes and they were out of adjustment. Had to constantly adjust the mirrors prior to changing lanes. Also, when shutting the vehicle off, and restarted it, had to adjust the mirrors. The mirrors will not hold the set adjustment. In addition, the tailgate could only be opened with the remote, there was no other way to open the tailgate. In a situation where the contact's only exit from the vehicle was from the inside, could not open manually from the inside.
Both side rear view programmable mirrors will stay in the proper position. They will change position at all times.
Dt: the contact stated the windshield wipers failed to turn off. The problem first began intermittently, but has gradually got worse. There was a recall, and the repairs were made. However, the problem recurred. The dealership was contacted. Since recall repairs already been performed the dealer stated all other replacements would be at the contact's expense.
Questions about the 2002 GMC Envoy visibility
Does the 2002 GMC Envoy have visibility problems?
Owners have filed 52 complaints about the visibility of the 2002 GMC Envoy, 11% of all its complaints.
At what mileage do 2002 GMC Envoy visibility problems start?
The typical (median) mileage in owner complaints is 36,000 miles.
Was there a recall on the 2002 GMC Envoy visibility?
Yes, 1 recall: 04V046000. Check your VIN to see if your car still needs the free repair.
What year does the GMC Envoy have the most visibility problems?
The GMC Envoy model years with the most visibility complaints are 2002 (52 complaints), 2003 (40 complaints) and 2006 (34 complaints).
Other 2002 GMC Envoy problems
Engine 104Transmission 83Electrical 70Fuel system 56Airbags 41Suspension 35Lights 26Brakes 24Body 20Steering 20Seat belts 17Acceleration 10Locks 10Seats 9Tires 9Driver assistance 2Wheels 2
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