The contact owns a 2020 GMC Sierra 2500. The contact stated that while stopped at a traffic light and making a left turn at approximately 20 MPH, the transmission failed. The vehicle was unable to exceed 10 MPH. The check engine warning light illuminated, and a dinging sound was heard following the incident. The vehicle shifted erratically, jumped gears, and made unusual noises. The contact associated the failure with the federal safety agency Campaign Number: 24V797000 (Power Train). The vehicle was towed to the dealer for diagnosis. The dealer confirmed an internal transmission failure and clutch lockup, with DTC P2732. Additionally, the transmission fluid was burnt and contained metal shavings. The dealer contacted General Motors after informing the contact of the repair costs. The failure mileage was approximately 107,000.
2020 GMC Sierra 2500: complete transmission failure
5 of the 80 complaints about the 2020 GMC Sierra 2500 describe complete transmission failure.
- owner complaints
- 5
- of this car's complaints
- 6%
- recalls
- 2
Complete transmission failure by model year
- 20236
- 20222
- 20212
- 20205
- 20191
- 20173
- 20152
- 20051
What owners say
While driving down a highway doing between 45 and 55 mph the transmission suddenly and completely faulted causing the truck to come to a complete stop. Just enough power to get to the shoulder luckily. The transmission had basically completely blown out, fluid everywhere. The insurance company did not find any comprehensive damage. The entire transmission needs to be replaced. There were no indicators showing any problems, no alerts, no warning whatsoever. Mechanics said there was a lot of metal coming out of the transmission. The truck is currently in a mechanic shop awaiting the new transmission, so at this time it is available for inspection. The safety issue here is that it happened on a busy highway, and the vehicle was no longer drivable so it needed to be towed causing more time spent on the side of the road.
Torque converter in my transmission we out, causing my gears to grind and lose power. Slight rumbling sound under the front passenger seat, First dealer (Palmen Motors, Kenosha WI) told me there was nothing wrong with the vehicle and no transmission error codes exist. Second dealer (Parks GMC, Greenville SC) indicated that i need a complete new transmission. Part is on backorder for the last 4 weeks and I am without my vehicle. No ETA for new part or any information on why it failed prematurely.
ODI # 11646185 My truck on [XXX] leaked transmission coolant from the jumper line leak( which this part is recalled but not for my VIN #) $400.61 dollars and left me stranded in the middle of the highway and had to be towed. After the repair and checking the transmission was discovered it was ruined because of the leak. So now I have to have a new transmission installed at Jennings in Beardstown IL to the cost of $7363.39. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Well, we ended up having a problem with our transmission in our 2020 truck. I am the wife and I was driving down the highway and all of a sudden the truck started bucking and went down to 35 mph. I was in a middle lane on the highway when this happened which Was very scary! Then I was stranded along side the highway until I could get help. Here we found that our transmission went out already only after four years, which is crazy. Very crazy! We bought this truck because we were told with the weight of this truck and all that it would pull out 42 foot fifth wheel we have. So of course we did use this truck to pull our trailer and now four years later we have been without a truck because we cannot even find a transmission with our transmission code of OMEF. Now today we found a possibility which is going to cost $7000 which is Love Ludacris! We buy a $65,000 truck just for years ago and now had to put $7000 out for a transmission. Is there anything we can do to rectify this situation??
Service bulletins that may apply
- Condition where the transmission control valve has worn, resulting in a gradual loss of pressure within...
- This bulletin helps aid the tech in possible 10L100 transmission noise that may be normal or abnormal...
- This technical bulletin provides a procedure to inspect the front pump of the transmission for a possible...
- This service bulletin helps diagnose/reduce possible CCND issues on Transfer Cases
- Condition where the transmission control valve has worn, resulting in a gradual loss of pressure within...
- This service bulletin provides information on the harmful effects of ethylene glycol in transmission fluid.
- This bulletin helps aid the tech in possible transmission noise that may be normal or abnormal depending...
- This service bulletin provides information on some vehicles that may rock or move slightly forward or...
Related recalls
Power train: automatic transmission: fluid/lubricant: valves/valve body
- What is wrong
- General Motors, LLC is recalling certain 2020 Chevrolet Silverado 2500, 3500, GMC Sierra 2500, 3500, and 2020-2022 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles that may have been repaired incorrectly under recall 24V797. The transmission control valve may fail and cause the rear wheels to lock up.
- Risk
- Rear wheel lock up increases the risk of a crash.
- Remedy
- Dealers will inspect the vehicles and update the transmission control software, free of charge. Owner notification letters were mailed March 6, 2026. Owners may contact GMC customer service at 1‑800‑462‑8782 or Chevrolet customer service at 1‑800‑222‑1020. GM's number for this recall is N252516560. Vehicle Identification Numbers (VINs) involved in this recall became searchable on on February 12, 2026.
Recall number 26V083000 · Recall details
Power train: automatic transmission: fluid/lubricant: valves/valve body
- What is wrong
- General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Silverado 1500, 2500, 3500, GMC Sierra 1500, 2500, 3500, 2021 Cadillac Escalade, Escalade ESV, Chevrolet Tahoe, Suburban, GMC Yukon, and Yukon XL vehicles equipped with diesel engines. The transmission control valve may fail and cause the rear wheels to lock-up.
- Risk
- Rear wheel lock-up can increase the risk of a crash.
- Remedy
- Dealers will install new transmission control module software, free of charge. GM will provide a special coverage program to cover the repair of transmissions that are identified by the remedy software as containing a defective control valve. Owner notification letters were mailed December 12, 2024. Owners may contact GM customer service at 1‑888‑988‑7267, Cadillac customer service at 1‑800‑458‑8006, GMC customer service at GMC 1‑800‑462‑8782 or Chevrolet customer service at 1‑800‑222‑1020. GM's number for this recall is N242454440.
Recall number 24V797000 · Recall details
Questions about the 2020 GMC Sierra 2500 transmission failure
Is complete transmission failure a common problem on the 2020 GMC Sierra 2500?
5 of 80 owner complaints about the 2020 GMC Sierra 2500 (6%) mention complete transmission failure. The model year with the most reports is 2023.
Is there a recall or service bulletin for this on the 2020 GMC Sierra 2500?
There are 2 recalls and 121 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2020 GMC Sierra 2500
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