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2020-2022 Cadillac Escalade, Cadillac Escalade ESV and others recall: valves/valve body

General Motors, LLC reported this safety recall on October 24, 2024. It covers about 463,295 vehicles.

vehicles affected
463,295
reported
Oct 24, 2024
owners notified
Dec 12, 2024
related complaints
1,479

Power train: automatic transmission: fluid/lubricant: valves/valve body

What is wrong
General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Silverado 1500, 2500, 3500, GMC Sierra 1500, 2500, 3500, 2021 Cadillac Escalade, Escalade ESV, Chevrolet Tahoe, Suburban, GMC Yukon, and Yukon XL vehicles equipped with diesel engines. The transmission control valve may fail and cause the rear wheels to lock-up.
Risk
Rear wheel lock-up can increase the risk of a crash.
Remedy
Dealers will install new transmission control module software, free of charge. GM will provide a special coverage program to cover the repair of transmissions that are identified by the remedy software as containing a defective control valve. Owner notification letters were mailed December 12, 2024. Owners may contact GM customer service at 1‑888‑988‑7267, Cadillac customer service at 1‑800‑458‑8006, GMC customer service at GMC 1‑800‑462‑8782 or Chevrolet customer service at 1‑800‑222‑1020. GM's number for this recall is N242454440.

Recall number 24V797000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 1,479 complaints about transmission problems.

2021 Cadillac Escalade2021 Cadillac Escalade ESV2020 Chevrolet Silverado 15002021 Chevrolet Silverado 15002022 Chevrolet Silverado 15002020 Chevrolet Silverado 25002021 Chevrolet Silverado 25002022 Chevrolet Silverado 25002020 Chevrolet Silverado 35002021 Chevrolet Silverado 35002022 Chevrolet Silverado 35002021 Chevrolet Suburban

Questions about recall 24V797000

Is there a recall on the 2020-2022 Cadillac Escalade, Cadillac Escalade ESV and others valves/valve body?

Yes. Recall 24V797000, reported on October 24, 2024, covers about 463,295 vehicles.

What is the fix for recall 24V797000?

Dealers will install new transmission control module software, free of charge. GM will provide a special coverage program to cover the repair of transmissions that are identified by the remedy software as containing a defective control valve. Owner notification letters were mailed December 12, 2024. Owners may contact GM customer service at 1‑888‑988‑7267, Cadillac customer service at 1‑800‑458‑8006, GMC customer service at GMC 1‑800‑462‑8782 or Chevrolet customer service at 1‑800‑222‑1020. GM's number for this recall is N242454440.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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