After checking tires both axle shock absorbers on the driver side were found to not be attached to the frame and in use one was free and bent towards the tire. We were fortunate in that the bent shock absorber resulting from lack of retention to the vehicle frame was on the rear axle and the forward motion did not cause it to destroy the tire. The front axle shock absorber was also missing its retention nut but did not bend . If this had happened the motion would have caused explosive tire failure. This is the last in a series of quality control issues for this vehicle. Inspection showed that the retention nuts to the frame were not installed and the motion of the vehicles caused impacts of the free upper end of the shock absorber with the vehicle frame. The bent end was rubbing on the tire wall. Photographs are available.
The worst 2013 Heartland Landmark problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
- Suspension1
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Suspension1
Recalls 2
Equipment: recreational vehicle/trailer
- What is wrong
- Heartland Recreational Vehicles, LLC (Heartland) is recalling certain model year 2013 Bighorn Silverado, 2014 Bighorn and 2013-2014 Cyclone, and Landmark fifth wheel trailers equipped with certain Frigidaire KG-series microwaves, models CFMV152CLB and CFMV154CLS, manufactured January 27, 2013, through April 10, 2013 in the serial number range KG30607951 through KG31600670. In the affected vehicles, the microwave may start on its own and begin heating when unattended.
- Risk
- If the microwave starts on its own and there are contents inside, a fire could result.
- Remedy
- Heartland will notify owners and dealers will repair the membrane/keypad component, free of charge. The recall began in May 2014. Owners may contact Heartland at 1‑877‑262‑8032. Heartland's number for this recall is 99-01-17. Note: Until the microwave has been repaired, owners should not store anything in the microwave while it is unattended.
Recall number 14V128000 · Recall details
Equipment
- What is wrong
- Heartland Recreational Vehicles is recalling certain model year 2013-2014 Big Country, Bighorn, Elk Ridge, Elk Ridge Express, Landmark, Prowler, Sundance, Sundance XLT, and Silverado fith wheel and travel trailers manufactured February 13, 2013, through April 16, 2013. If the awning installation sequence was not completely followed, the awning motor may unknowingly become damaged.
- Risk
- If motor damage has occurred, it is possible that the awning can unfurl unexpectedly, either while the trailer is at rest or while in transit, increasing the risk of personal injury or a vehicle crash.
- Remedy
- Heartland will notify owners and Dometic staff will replace the affected motors with a design that is not subject to an out-of-sequence installation error. The recall began on May 20, 2013. A notification schedule has not yet been provided. Owners may contact Heartland Recreational Trailers at 1‑888‑262‑5992 or Dometic at 1‑888‑447‑0003 for more information. Owners are being instructed not to drive their vehicle until repairs can be performed. Heartland's recall campaign number is 99-01-11.
Recall number 13V181000 · Recall details
What 2013 Heartland Landmark owners say
Most recent owner complaints, unedited.
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Questions about the 2013 Heartland Landmark
Is the 2013 Heartland Landmark reliable?
Owners have filed 1 complaint about the 2013 Heartland Landmark, fewer than a typical Landmark model year.
What is the most common problem with the 2013 Heartland Landmark?
Suspension, with 1 complaint.
How many recalls does the 2013 Heartland Landmark have?
2 recalls, covering equipment.
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