The contact owns a 2023 Honda CR-V. The contact received notifications of the federal safety agency Campaign Numbers: 24V763000 (Fuel System, Gasoline) and 24V744000 (Steering); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
2023 Honda CR-V Hybrid steering complaints
Page 2 of 4: complaints 11 to 40 of 72, newest first, as owners wrote them.
Dealer Coggin Honda in Orlando, Florida unable to repair recall 24V‑744. Honda has not provided the dealer the parts necessary to perform the repair. No timeline provided.
The contact owns a 2023 Honda CR-V. The contact received notifications of the federal safety agency Campaign Numbers: 24V763000 (Fuel System, Gasoline) and 24V744000 (Steering); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
At least two times I can recall after starting vehicle and shifting into reverse the car moved forward instead of reverse. I applied the brake and tried again, but the same thing happened. At that point I shifted into park, turned the vehicle off, and restarted it. After doing this and shifting into reverse the vehicle backed up normally. Fortunately I did not hit anything. Additionally another incident occurred where I was changing lanes to make a left turn at approximately 40 MPH the steering became very heavy and I was briefly unable to steer to change direction. While in the turning lane and unable to turn, I placed the vehicle in park, shut off the vehicle and restarted it. This cured the problem and I was able to proceed.
When attempting to turn left the steering began having some resistance. Initially it felt like a minor problem but then at higher speeds, like taking left hand curves on the freeway at 45 miles an hour, the car started abruptly jerking to the right. I had to fight the steering to try to keep the car in my lane but it slightly went into the right lane momentarily. I got off the freeway at the next exit and drove slowly on surface streets to get home. The next morning I took the car in to the Honda service department to address this issue. I was told the steering unit needed to be replaced but the parts were unavailable. After several days I have yet to find out how long until parts can be delivered. There were no warning signals or messages from the car prior to this issue. The car is presently at the Honda service department. It will remain there until it can be repaired and is safe to drive again. It should be available for inspection through Showcase Honda Service at 1333 E Camelback Rd, Phoenix, AZ 85014.
Since approximately 5K to 10K miles on the car, the steering has been "sticky." I mean the steering seems to have discreet sticky points or detents when trying to turn the steering wheel, as if the steering system is fighting me from turning the wheel. It is like this both when parked and when driving. When parked, there seems to be a noticeable looseness in the steering when turning the steering wheel either direction, and also has these sticky detents when turning the wheel. Same thing when driving at all speeds. It seems to be getting worse. It is so noticeable that I (and any passengers) can hear it when trying to turn the wheel. At some point, I think the car might start getting unsafe to drive like this if it continues to get worse. The car was written up at the purchasing dealer (John Eagle Honda of Dallas TX) around 11K miles and some time around October 2023, but at that time they claimed that they could not reproduce the problem. So I got an oil change that was due and moved on, thinking it might go away on its own. I wrote the car up again at the same dealership on {XXX}, 2024 at 24,656 miles, and this time they were able to reproduce the problem and wrote it up properly. It has now been nearly three months since then, and the part (steering rack assembly and gearbox) has been on backorder with indeterminate ETA. As of this writing, the car has about 32K miles on it, and I continue to have to drive this car with faulty steering. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Took our 2023 CRV Hybrid in because the steering was sticking at 45 miles an hour, was told the steering rack needs replaced and is in back order for months and they have 4 ahead of us and just replaced 6 that were on back order for 4 months I think they said. Other consumers have reported waiting up to 8 months! people are driving their vehicles when others have reported their steering froze up on the freeway!! I am reporting so a recall can be established before if not already deaths occur. Our dealer has a warranty established to lease us a vehicle holding ours until the part comes in. I still have to pay the payment but at least the road will be safe.
The vehicle steering sticks and resists driver input. Safety is a concern as any steering malfunction or problem could be catastrophic. The dealership service department has verified the problem. There are no other indicators of any problems.
Easiest way to explain it is the steering wheel gets stuck while driving. This is result in a car accident that seriously hurts others or myself because my steering wheel locked up or got stuck. This issue started back in September 2023 after I had my car serviced and there was a recall on the system that need some update. My husband drove the car and immediately noticed what I had been feeling and I took my car in 1-18-2024 due to this recurrent issue. Dealership confirmed that my suv will need the steering wheel rack replaced was told the car shouldn’t be driven due to safety reasons caused by this faulty part. Dealer confirmed on 1-18-2024 that the part needs to be replaced however the part is on back order and no date for arrive has been set. My car has been sitting in my garage for 3 months now due to this safety issue which in fact there should be a recall linked to my vin #.
Filed complaint recently. Talked to dealer and was told that 184 of these Power Steering units are on Back Order with NO ESIMATED DELIVERY DATE. This is criminal. Honda says the problem as an inconvenience and will not lockup the steering. I would not like to be the first one that happens too. THIS NEEDS TO BE ESCALATED TO A RECALL.
Vehicle started exhibiting a sticking of the power steering. Dealer drove the vehicle and confirmed the problem existed. A replacement power steering rack was ordered on 2/13 24. A phone call was made on 4/18/24 to check on the status. I was told September is the earliest expected date for the parts. This type of delay is unacceptable.
Steering wheel was jerking while I was driving. I took the car to the dealership where I was told the car would need a new steering rack. Some part of it was failing and that is why the steering wheel would move on it's own. I believe my safety was put at risk, because at any moment the steering rack would not work as it should and jerk, or potentially stop working, while I was driving. There were no warning messages given by the car. The issue started at around 9000 miles.
On my 2023 Honda crv sport the steering wheel sticks, you have to constantly be correcting it. it is annoying and one could easily over compensate causing an accident.
Went to the dealership December 2, 2023 and they came to the conclusion that the rack and pinion needs to be replaced. We are still waiting...
Our new CRV developed "sticky" steering within months of being new. Periodically, the steering wheel will momentarily catch when making minor steering adjustments, requiring additional force to make the wheel respond. In heavy traffic, especially at highway speeds, this creates a dangerous situation, preventing subtle steering changes and often causing oversteering when exerting the extra force. The issue was diagnosed by the dealership, Honda of Cleveland, TN, in mid November and a new steering rack was ordered. However, the replacement part is currently not available until September '24. The dealership says that the vehicle is safe to drive so no other solution has been offered. The problem continues to worsen, but the vehicle is the only source of transportation for my wife to commute to work and for our entire family to travel on extended trips, so we have no option but to drive it.
Steering is sticky causing over corrections when driving
While driving on the interstate I started experiencing a sensation that the lane departure/lane assist was attempting to veer me off the road to the left. After turning off all assist features the car continued to steer me off the road. While traveling in particular at higher speeds, on the interstate, it proceeded to get worse. Before traveling for 10 hour drive I took my car in for an oil change and turn off all of the features, November 21, 2023. I described my issue and was informed that it was an issue with the steering rack not the features. My car has been at the dealership since that day. No updates from Honda.
Steering sticks when going over any sort of lane departure. This is dangerous when exiting a tight offramp or coming on a tight onramp. Once the sterring wheel sticks it takes a second or two to unstick causing some near crashes for sure. Not able to get the car to replacte with a local honda dealer went back and took the foreman for a ride and still was not able to replicate it either.
Steering is exhibiting the twitching and pulling complained about by other owners.
When I drove the vehicle at Highway Speed 60-70 around a curve stretch, the steering appeared to be restricted like as if the road assistance is kicking in but I was not crossing another lane. It is pretty consistent. I sort of disregard it but I started to noticed recently online a lot of similar complaints. So I took it in to the dealer 2/26/24 they ordered a part #53620-3D5-A14. The dealer couldn't give me a timeline when the part will be in and fixed. My daughter normally drives the vehicle and she have said it's been ongoing for a while.
Sticky steering wheel. Took to dealership and rack and pinion needs to be replaced already. This has been on backorder for months.
Symptom was increased resistance to steering; initially an intermittent symptom that presented itself at various sppeeds and while idling at a traffic light. Reported issue Honda dealers on October 3, 2023; October 4, 2023; and November 27, 2023. On Nov. 27, the Honda dealer advised that a new EPS Gearbox/Rack was on backorder. Later queried the WWW and found the federal safety agency/ODI Investigation EA23003. The symptoms described in the ODI investigation exactly mirrored my symptoms. Providing my experience to provide additional info to the federal safety agency database. The dealer is holding the car while parts are on backorder. Current ETA is April 4, 2024.
Steering is very sticky; when in curves or making turns it will get stuck and then unstick and cause you to over steer. Per dealer they could not replicate the issue and would not fix the issue even though they are aware there is an issue with the steering.
I have experienced sticky steering with this vehicle. I took the vehicle to the dealership in early January to have it checked out. They told me a replacement part was needed however the part in question was on back order. The dealership has placed my part request on an expedited basis but I am being told that means early April. I understand you have an existing investigation into other Honda models for a similar problem so I wanted to add my vehicle to the list of Honda models having an issue
I noticed periodically over the span of a few weeks that when making left hand turns the steering would stick. Making me use slight more force to "unstick" it. I turned off lane assist and all other driving assist programs to help isolate the issue. Being a brand new car I wasn't sure it this was a new normal or not with all the new bells and whistles I have now. A few weeks later it was becoming more consistent. I noticed it gradually getting worse with the slightest left turn of the steering wheel. I made an appointment with the Honda Dealership where I purchased the vehicle from. At this appointment on 2/10/24 the sticking issue was duplicated by the technician and was discovered that I needed an electric power steering rack. I was told these parts were on back order as they have other new vehicles in the shop with the same issue. They could not provide an ETA for my parts. They sent me on my way in my vehicle. I feel my safety, any passengers as well as others on the road around me are at a safety risk. Say the steering rack seizes in the middle of the highway - that I drive daily. Anything is possible with a steering issue. Vehicle has only been inspected by Honda dealership service technicians. Occasionally when starting the car a would get a " Road departure mitigation problem. See Dealership" message. Message only populates when starting the vehicle. This to was said to be resolved by the Honda service technician on 2/10/24 with a electronic update.
I purchased my vehicle new in 2/2023. In December, I began noticing a "tightness" in the steering of my vehicle which began to get worse. On 12/26, I took my vehicle in to have oil changed, etc., and also told them about the steering issue. Upon completion I was told that the steering issue was something that "Honda" was working on and that the part would be ordered and in at the end of February. I was 6th in line so far. I asked if the car was safe to drive and was told yes. "Part Ordered-Rack & Pinion-Warranty-Will Call" was handwritten on my receipt. On 2/5 I called for status and was told that the new delivery date was 4/8 and there were now many people on the list. On 2/8 I called Honda directly and was told that I had to provide them with the part # & part name which I do not have. I tried to explain that I did not believe there WAS a part # and if she looked into it, she would find that this is an issue - no, I had to provide the information. I then asked for a case # for my call. I am beginning to be afraid to drive my vehicle and definitely feel I need to go on record before someone is killed in an accident. I certainly better have two hands on the wheel and be ready to use them at all times. I am making a large car payment and need my vehicle for business. I have two upcoming trips which I guess I am going to have to cancel because I have no vehicle. I cannot afford to rent a vehicle! I researched and found many, many complaints have been made on this same issue. There are no warning signs other than the steering tightening up where you can't turn, change lanes, etc. Yes, I do plan to contact an attorney. I feel I must to protect me and my family - or anyone - in case an accident occurs. This is definitely a safety issue. Honda is aware and has yet to issue a recall. I understand why because they don't have a "fix"; however someone needs to look into the matter as soon as possible. Thank you.
Steering momentarily locks up and requires higher effort. Dealer says known defect and the electric power steering gearbox is bad.
Sticky steering constantly , started within the first few weeks after purchasing the vehicle. and also the road departure mitigation system has come on 4 times in 3 months
Germain Honda of Naples inspected the problem on [XXX]. Stated that the problem was a part in the electric power steering rack. The vehicle steering sticks when adjusting the vehicle direction to the left or right. Additional pressure must be applied to the steering wheel before the steering releases and the vehicle changes direction. Vehicle has approximately 3400 miles. A part has been ordered, but delivery is delayed until April, 2024 No warning/trouble lights appeared. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The steering wheel opposes force when trying to steer it when going at slow, medium or high speed, it's important to mention that this problem exists either the lane keeping assistance is on or off. You have to be a very experienced driver to use this vehicle, otherwise it could be really dangerous. I've read in various forums of other people complaining about the same issue. The vehicle did not advise about any issue.
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